Annual Report 2011 - Watercare
Annual Report 2011 - Watercare Annual Report 2011 - Watercare
Watercare Services Limited 2011 ANNUAL REPORT G3 Cross-Reference Table (continued) LABOUR PRACTICES AND DECENT WORK INDICATORS (CONTINUED) ASPECT: TRAINING AND EDUCATION REFERENCE RULER LA10 Average hours of training per year per employee by employee category. Figure 24 3E LA11 Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Figure 28 3C LA12 Percentage of employees receiving regular performance and career development reviews. Figure 28 ASPECT: diversity and equal opportunity REFERENCE RULER LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. Figure 26 3G LA14 Ratio of basic salary of men to women by employee category. Figure 26 HUMAN RIGHTS INDICATORS ASPECT: INVESTMENT AND PROCUREMENT PRACTICES REFERENCE RULER HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. Not applicable HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. Not applicable HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Not applicable ASPECT: NON-DISCRIMINATION REFERENCE RULER HR4 Total number of incidents of discrimination and actions taken. None recorded ASPECT: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING REFERENCE RULER HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. Not material ASPECT: CHILD LABOUR REFERENCE RULER HR6 Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour. Not applicable ASPECT: FORCED AND COMPULSORY LABOUR REFERENCE RULER HR7 Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour. Not applicable ASPECT: security practices REFERENCE RULER HR8 Percentage of security personnel trained in the organisation’s policies or procedures concerning aspects of human rights that are relevant to operations. Not applicable ASPECT: INDIGENOUS RIGHTS REFERENCE RULER HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. Page 19 Figure 33 SOCIETY INDICATORS ASPECT: COMMUNITY REFERENCE RULER SO1 Nature, scope and effectiveness of any programmes and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. Figure 33 5B ASPECT: CORRUPTION REFERENCE RULER SO2 Percentage and total number of business units analysed for risks related to corruption. Page 15-17 Figure 58 SO3 Percentage of employees trained in organisation’s anti-corruption policies and procedures. Page 15-17 Figure 59 SO4 Actions taken in response to incidents of corruption. Page 15-17 Figure 60 ASPECT: PUBLIC POLICY REFERENCE RULER 2011 Financial Report SO5 Public policy positions and participation in public policy development and lobbying. Figure 34 SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Figure 34 ASPECT: ANTI-COMPETITIVE BEHAVIOUR REFERENCE RULER SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. Figure 14 5C ASPECT: COMPLIANCE REFERENCE RULER PAGE 114 SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Figure 14 5C Return to Contents page
Watercare Services Limited 2011 ANNUAL REPORT G3 Cross-Reference Table (continued) PRODUCT RESPONSIBILITY PERFORMANCE INDICATORS ASPECT: CUSTOMER HEALTH AND SAFETY REFERENCE RULER PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Fundamental to organisation PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Figure 14 1A-1C ASPECT: PRODUCT AND SERVICE LABELLING REFERENCE RULER PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Figure 59 1A-1C PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. Figure 14 1A-1D; 6I PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Figure 26-31 4A-4C ASPECT: MARKETING COMMUNICATIONS REFERENCE RULER PR6 Programmes for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Page 42 5C PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. None reported ASPECT: CUSTOMER PRIVACY REFERENCE RULER PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Figure 14 ASPECT: COMPLIANCE REFERENCE RULER PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. Figure 14 Report Application Levels Under the G3 framework, annual reports are graded at three different levels (C, B and A) according to the extent to which the framework has been applied. Watercare’s report has been self-declared and third-party checked. C C+ B B+ A A+ MANDATORY Self-declared OPTIONAL Third-party checked GRI checked PAGE 115 2011 Financial Report Return to Contents page
- Page 65 and 66: Watercare Services Limited 2011 ANN
- Page 67 and 68: Watercare Services Limited 2011 ANN
- Page 69 and 70: Watercare Services Limited 2011 ANN
- Page 71 and 72: Watercare Services Limited 2011 ANN
- Page 73 and 74: Watercare Services Limited 2011 ANN
- Page 75 and 76: Watercare Services Limited 2011 ANN
- Page 77 and 78: Watercare Services Limited 2011 ANN
- Page 79 and 80: Watercare Services Limited 2011 ANN
- Page 81 and 82: Watercare Services Limited 2011 ANN
- Page 83 and 84: Watercare Services Limited 2011 ANN
- Page 85 and 86: Watercare Services Limited 2011 ANN
- Page 87 and 88: Watercare Services Limited 2011 ANN
- Page 89 and 90: Watercare Services Limited 2011 ANN
- Page 91 and 92: Watercare Services Limited 2011 ANN
- Page 93 and 94: Watercare Services Limited 2011 ANN
- Page 95 and 96: Watercare Services Limited 2011 ANN
- Page 97 and 98: Watercare Services Limited 2011 ANN
- Page 99 and 100: Watercare Services Limited 2011 ANN
- Page 101 and 102: Watercare Services Limited 2011 ANN
- Page 103 and 104: Watercare Services Limited 2011 ANN
- Page 105 and 106: Watercare Services Limited 2011 ANN
- Page 107 and 108: Watercare Services Limited 2011 ANN
- Page 109 and 110: Watercare Services Limited 2011 ANN
- Page 111 and 112: Watercare Services Limited 2011 ANN
- Page 113 and 114: Watercare Services Limited 2011 ANN
- Page 115: Watercare Services Limited 2011 ANN
- Page 119 and 120: Watercare Services Limited 2011 ANN
<strong>Watercare</strong> Services Limited<br />
<strong>2011</strong> ANNUAL REPORT<br />
G3 Cross-Reference Table (continued)<br />
PRODUCT RESPONSIBILITY PERFORMANCE INDICATORS<br />
ASPECT: CUSTOMER HEALTH AND SAFETY REFERENCE RULER<br />
PR1<br />
Life cycle stages in which health and safety impacts of products and services are assessed for improvement,<br />
and percentage of significant products and services categories subject to such procedures.<br />
Fundamental to<br />
organisation<br />
PR2<br />
Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts<br />
of products and services during their life cycle, by type of outcomes.<br />
Figure 14<br />
1A-1C<br />
ASPECT: PRODUCT AND SERVICE LABELLING REFERENCE RULER<br />
PR3<br />
Type of product and service information required by procedures, and percentage of significant products and services<br />
subject to such information requirements.<br />
Figure 59<br />
1A-1C<br />
PR4<br />
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service<br />
information and labelling, by type of outcomes.<br />
Figure 14<br />
1A-1D; 6I<br />
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Figure 26-31 4A-4C<br />
ASPECT: MARKETING COMMUNICATIONS REFERENCE RULER<br />
PR6<br />
Programmes for adherence to laws, standards, and voluntary codes related to marketing communications, including<br />
advertising, promotion, and sponsorship.<br />
Page 42<br />
5C<br />
PR7<br />
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications,<br />
including advertising, promotion, and sponsorship by type of outcomes.<br />
None reported<br />
ASPECT: CUSTOMER PRIVACY REFERENCE RULER<br />
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Figure 14<br />
ASPECT: COMPLIANCE REFERENCE RULER<br />
PR9<br />
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use<br />
of products and services.<br />
Figure 14<br />
<strong>Report</strong> Application Levels<br />
Under the G3 framework, annual reports are graded at three different levels<br />
(C, B and A) according to the extent to which the framework has been applied.<br />
<strong>Watercare</strong>’s report has been self-declared and third-party checked.<br />
C C+ B B+ A A+<br />
MANDATORY Self-declared <br />
OPTIONAL<br />
Third-party checked<br />
GRI checked<br />
<br />
PAGE 115<br />
<strong>2011</strong> Financial <strong>Report</strong><br />
Return to Contents page
Change language