the municipal secretary desktop reference manual - Southwestern ...

APPENDIX A
STANDARDS FOR EFFECTIVE LOCAL GOVERNMENT
Foreword
These standards deal with staff and program areas common to most local governments. They
have been developed by the Southwestern Pennsylvania Commission and are meant to be an
objective, non-threatening way for local government officials to honestly look at their performances
in various areas of governmental services, to measure it against a set of, standards and to develop
plans to improve those functions or operations not meeting standards. To assist local officials in
improving substandard programs or processes, the Commission has developed a series of manuals
for each set of standards. These publications contain appropriate materials relating to the subject
matters covered by the standards.
Copies of these standards and reference materials are available from the Southwestern
Pennsylvania Commission (425 Sixth Avenue, Suite 2500, Pittsburgh, PA 15219-1852). For
information, call (412) 391-5590.
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