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Mondopad(INF5520) Hardware Guide - InFocus

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ceipt will vary based upon the actual part, customer location and shipping method. Next day, same-day or four-hour delivery may be<br />

offered at an additional charge where geography permits. If assistance is required, you can call the <strong>InFocus</strong> Technical Support Center<br />

and a technician will help you over the phone. <strong>InFocus</strong> specifies in the materials shipped with a replacement CSR part whether a<br />

defective part must be returned to <strong>InFocus</strong>. In cases where it is required to return the defective part to <strong>InFocus</strong>, you must ship the<br />

defective part back to <strong>InFocus</strong> within a defined period of time, normally five (5) business days, and clearly display the Return Material<br />

Authorization (RMA#) on the outside of the shipping carton or a similar package affording an equal degree of protection. The defective<br />

part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part<br />

may result in <strong>InFocus</strong> charging you for the replacement. With a Customer Self Repair, <strong>InFocus</strong> will pay all shipping and part return<br />

costs and determine the courier/carrier to be used.<br />

<strong>InFocus</strong> may utilize a doorstep swap process, which involves an <strong>InFocus</strong> delivery person delivering the replacement product or CSR<br />

part to the Customer and picking up the defective product or part at the time of delivery for return to <strong>InFocus</strong>. Upon receipt of the<br />

replacement product or part, the original product or part becomes the property of <strong>InFocus</strong> and you agree to follow instructions,<br />

including arranging the return of original product or part to <strong>InFocus</strong> in a timely manner. When providing a product exchange or<br />

Customer Self Repair (CSR) part requiring the return of the original product or part, <strong>InFocus</strong> may require a credit card authorization<br />

as security for the retail price of the replacement product or part and applicable shipping costs. When returning product to <strong>InFocus</strong>,<br />

a Return Material Authorization Number (RMA #) is required and must be clearly displayed on the outside of the shipping carton or a<br />

similar package affording an equal degree of protection. Service options, parts availability and response times may vary according to<br />

the country in which service is requested. Service options are subject to change at any time. You may be responsible for shipping and<br />

handling charges if the product cannot be serviced in the country in which service is requested. If you seek service in a country that<br />

is not the country of original purchase, you will comply with all applicable import and export laws and regulations and be responsible<br />

for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, <strong>InFocus</strong> may repair or<br />

exchange defective products and parts with comparable products and parts that comply with local standards. In accordance with<br />

applicable law, <strong>InFocus</strong> may require that you furnish proof of purchase details and/or comply with registration requirements before<br />

receiving warranty service. Resources with more details on this and other matters on obtaining warranty service are described below.<br />

PRIVACY. <strong>InFocus</strong> will maintain and use customer information in accordance with the <strong>InFocus</strong> Privacy Policy available at www.Infocus.<br />

com/privacy and <strong>InFocus</strong>’s applicable legal obligations.<br />

BACKUP. If your product is capable of storing software programs, data and other information, you should protect its contents against<br />

possible operational failures. Before you deliver your product for warranty service it is your responsibility to keep a separate backup<br />

copy of the contents, remove all personal information and data that you want to protect and disable any security passwords. THE<br />

CONTENTS OF YOUR PRODUCT WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF WARRANTY SERVICE.<br />

Your product or a replacement product will be returned to you as your product was configured when originally purchased, subject<br />

to applicable updates. <strong>InFocus</strong> may install system software updates as part of warranty service that will prevent the hardware from<br />

reverting to an earlier version of the system software. Third party applications installed on the hardware may not be compatible or<br />

work with the hardware as a result of the system software update. You will be responsible for reinstalling all other software programs,<br />

data and passwords. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.<br />

RESOURCES. Support and service information including Authorized Distributor and Authorized Service Provider locations is available<br />

at: www.infocus.com/support.<br />

<strong>InFocus</strong> Corporation, 13190 SW 68th Parkway, Suite 200, Portland, OR 97223-8368 USA<br />

© 2011-2012 <strong>InFocus</strong> Corp. All rights reserved. <strong>InFocus</strong> and the <strong>InFocus</strong> logo are trademarks of <strong>InFocus</strong> Corp., registered in the U.S.<br />

and other countries.<br />

<strong>INF5520</strong> <strong>Hardware</strong> <strong>Guide</strong><br />

Page 39

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