Final Report, Course Management System Subcommittee, Flagship ...
Final Report, Course Management System Subcommittee, Flagship ...
Final Report, Course Management System Subcommittee, Flagship ...
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f. Help / manual – tools to help users learn to use the CMS<br />
Online help provides end users access to the appropriate end user documentation by user role.<br />
LSU can specify what documentation is made available by user role. To access online help, the<br />
user can select the Help link on any ANGEL page. Users can select specific help terms from the<br />
table of contents or search for the appropriate help term by typing the term in the search box.<br />
Guides and institutional help-related resources can be added to this tool by administrators with<br />
ease.<br />
In addition to the Help tutorials accessed from the Power strip, context sensitive help provides a<br />
hyperlink to a help topic when a user clicks on a field name. Tutorials and wizards are also<br />
provided throughout the application where common needs arise. For example, the Gradebook<br />
includes online interactive tutorials to help faculty set up a percentage-based or points-based<br />
gradebook.<br />
Innovations such as Embedded Instructional Design offer editable pedagogical tips in a context<br />
sensitive display that can be turned on or off and easily modified based on institutional<br />
preferences. Because of this, instructors benefit from institutional pedagogy and increased<br />
consistency as desired by the organization.<br />
ANGEL End-User Help Desk is available for ANGEL customers that require live technical support<br />
all of the time, want to provide supplemental after-hours support, or simply want to have ANGEL<br />
Learning serve as their frontline support staff 24x7x52.<br />
The vast majority of our customers find that ANGEL technical support service meets (and<br />
exceeds) the institution’s requirements for support. It is a consensus amongst our customer that<br />
the majority of calls from students are due to forgotten passwords or login issues and the<br />
majority of faculty calls come at the beginning of a new term when course content is being<br />
modified or developed. Due to this, most of our customers don’t feel the need to take advantage<br />
of our 24x7x52 End User Help Desk service. That being said, if it is needed, here are some<br />
important facts about ANGEL Learning’s End User Help Desk service:
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