MBA Prospectus-2014 - IGNOU

MS-96 : TOTAL QUALITY MANAGEMENT
BLOCK UNIT UNIT TITLE
NOs.
I
PHILOSOPHY AND BASIC CONCEPTS
1 Introduction: Basic Concepts and Approach
2 Quality Management: Leading thinkers
3 Building Blocks of TQM
II
STRATEGIC CONSIDERATIONS
4 TQM and Business Strategy
5 Quality Centred Strategic Planning
6 Economics of Quality
III
TOOLS AND TECHNIQUES
7 Statistical Quality Control
8 Other Concepts, Tools and Techniques - I
9 Other Concepts, Tools and Techniques - II
IV
ORGANISATION AND LEADERSHIP
10 Organisation for Quality
11 Quality Culture and Leadership
12 Motivation and Commitment
V
MANAGEMENT SYSTEMS FOR TQM
13 ISO 9000 Quality Management Systems
14 Environmental Management Systems (EMS)
15 Management Systems for Safety and Health
VI
QUALITY APPRAISAL AND AUDITING SYSTEMS
16 Auditing and Certification
17 Awards and Certification
151