Technology â The Core Service Differentiator for The ... - IDRBT
Technology â The Core Service Differentiator for The ... - IDRBT
Technology â The Core Service Differentiator for The ... - IDRBT
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RBI and Customer<br />
<strong>Service</strong>…(1)<br />
Dissemination of in<strong>for</strong>mation<br />
• <strong>The</strong> RBI website<br />
Multiple Delivery Channels<br />
• Coin & Note Dispensing Machines<br />
• For the general public<br />
• Interactive Voice Response System<br />
• For banks and financial institutions<br />
• Web server<br />
• For government customers<br />
• On the anvil….<br />
• A secured web server<br />
• SFMS/email based communication with<br />
customers<br />
INSTITUTE FOR DEVELOPMENT AND<br />
RESEARCH IN BANKING TECHNOLOGY<br />
October 9, 2004<br />
Vepa Kamesam, Chairman <strong>IDRBT</strong>
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