Technology â The Core Service Differentiator for The ... - IDRBT
Technology â The Core Service Differentiator for The ... - IDRBT
Technology â The Core Service Differentiator for The ... - IDRBT
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But Change is not easy…<br />
Organisational structure and culture not<br />
dynamic<br />
Extensive job redesign & redeployment is<br />
tough….as bank machinery is slow<br />
Staff has 2 critical jobs to learn–<br />
• How to operate new technology<br />
• How to undertake the new tasks<br />
This is not easy, as average employee age is<br />
nearly 45<br />
INSTITUTE FOR DEVELOPMENT AND<br />
RESEARCH IN BANKING TECHNOLOGY<br />
October 9, 2004<br />
Vepa Kamesam, Chairman <strong>IDRBT</strong>