Technology â The Core Service Differentiator for The ... - IDRBT
Technology â The Core Service Differentiator for The ... - IDRBT
Technology â The Core Service Differentiator for The ... - IDRBT
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<strong>The</strong> Human Interface<br />
<strong>Technology</strong> means changes in skills and culture…<br />
<strong>Technology</strong><br />
change<br />
Processes<br />
change<br />
Skills<br />
required<br />
change<br />
People &<br />
culture<br />
change<br />
This means extensive changes <strong>for</strong> the employees…<br />
<strong>The</strong> Implication –<br />
• Train existing people<br />
• Get new people<br />
INSTITUTE FOR DEVELOPMENT AND<br />
RESEARCH IN BANKING TECHNOLOGY<br />
October 9, 2004<br />
Vepa Kamesam, Chairman <strong>IDRBT</strong>
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