Strategies and structures: (Rudi Cornelissen, P&V) - International ...

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The P&V Group listens to its distribution partners • Own satisfaction surveys • Independent sector-wide satisfaction surveys • The results of satisfaction surveys are thoroughly analysed. • Specific surveys: Voice-of-distribution • Channel Management - Monitoring our offer at the distribution points The P&V Group is comprised of the brands P&V, VIVIUM, Actel, PNP, Euresa-Life and Arces 8
The P&V Group listens to its policyholders • Specific bodies - Department of Marketing Analysis, Marketing and Innovation Board, etc. - Focused to identifying trends and customers' needs. - Translate these into concrete initiatives. • Satisfaction surveys - Also with the end customers/policyholders - Clear view on the improvement points - Best barometer • Specific surveys: Voice-of-Customer - Preceding important product launches, process innovations, etc. - By means of in-depth interviews, etc. The P&V Group is comprised of the brands P&V, VIVIUM, Actel, PNP, Euresa-Life and Arces 9
Page 1 and 2: Icmif Intelligence Committee 22 apr
Page 3 and 4: P&V Group’s strategy Our reason f
Page 5 and 6: Structure of the P&V Group Socialis
Page 7: Notification of the council of user
Page 11: Thank you for your attention. More

Strategies and structures: (Rudi Cornelissen, P&V) - International ...

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