ATC Handbook - IATA

ATC Handbook 

2012 

Edition

IATA Authorized Training Center (ATC) Handbook 

TABLE OF CONTENTS 

Table of Contents .......................................................................................... 1 

1. Introduction ............................................................................................ 1-1 

1.1 International Air Transport Association (IATA)............................................................................. 1-1 

1.2 IATA Training and Development Institute (ITDI).......................................................................... 1-1 

1.3 IATA Authorized Training Centers (ATC)..................................................................................... 1-1 

1.4 Minimum Recommended Competencies and Skills for ATC Students ....................................... 1-2 

1.5 IATA Local Coordinators (LC)...................................................................................................... 1-2 

2. Becoming An IATA ATC ........................................................................ 2-1 

2.1 ATC Handbook ............................................................................................................................ 2-1 

2.2 ATC Application Form .................................................................................................................. 2-1 

2.3 ATC Authorization Process And Fees ......................................................................................... 2-1 

2.4 ATC STANDING AND PREMISES .............................................................................................. 2-2 

2.5 ATC Instructor Qualifications ....................................................................................................... 2-3 

2.6 ATC Training Standards .............................................................................................................. 2-3 

2.7 ATC Lesson Plans ....................................................................................................................... 2-3 

2.8 ATC Audits ................................................................................................................................... 2-4 

2.9 ATC Student Enrollment Requirements ....................................................................................... 2-4 

2.10 Annual ATC Authorization/Accreditation Renewal ....................................................................... 2-5 

2.11 ATC Resource Site ...................................................................................................................... 2-5 

2.12 ATC Application For ATS Only..................................................................................................... 2-5 

2.13 ATC Course Fees For ATS Only ................................................................................................. 2-5 

2.14 Important IATA Contact Information ............................................................................................ 2-5 

3. Selling and Promoting IATA Courses ................................................. 3-1 

3.1 IATA Training Course Descriptions.............................................................................................. 3-1 

3.2 IATA Training Kits ........................................................................................................................ 3-1 

3.3 ATC Student Enrollment/Training Kits Fees and Other Fees ...................................................... 3-1 

3.4 ATC Promotion of IATA Authorized Courses ............................................................................... 3-1 

3.5 ATC Advertising ........................................................................................................................... 3-2 

4. IATA ATC Logo Usage Guidelines ...................................................... 4-1 

4.1 For Colour or Black & White Applications .................................................................................... 4-1 

4.2 Alternate Presentations in Forced White Background ................................................................. 4-1 

Effective January 2012


4.3 Colour........................................................................................................................................... 4-1 

4.4 Incorrect Logo Use ....................................................................................................................... 4-1 

4.5 Logo Usage: Impact ..................................................................................................................... 4-2 

4.6 Logo Usage: Proportional Sizing .................................................................................................. 4-2 

4.7 Logo Usage: Incorrect Substitutions ............................................................................................ 4-2 

4.8 Applications: Print Marketing Materials ........................................................................................ 4-2 

4.9 Applications: Corporate Stationary ............................................................................................... 4-3 

4.10 Applications: Web Communications ............................................................................................ 4-3 

5. ATC Student Enrollment Process ....................................................... 5-1 

5.1 Completing And Submitting the ATC Student Enrollment Form With Proof of Payment ............. 5-2 

5.2 Payment Methods ........................................................................................................................ 5-2 

5.3 Confirming Payment .................................................................................................................... 5-3 

5.4 Enrollment Validity Period ............................................................................................................ 5-3 

5.5 Applications Submitted With Or Without Student Names ............................................................ 5-3 

5.6 Student Enrollment and Exam Registration Deadlines ................................................................ 5-4 

5.7 Student Enrollment Letter / Booking Confirmation ....................................................................... 5-4 

5.8 Transfer of Enrollment ................................................................................................................. 5-5 

5.9 Change of Student Name ............................................................................................................ 5-5 

6. IATA Examinations ............................................................................... 6-1 

6.1 Organization of Exam Sessions ................................................................................................... 6-1 

6.2 Change of Exam Session ............................................................................................................ 6-1 

6.3 Change of Country ....................................................................................................................... 6-2 

6.4 Examination Format ..................................................................................................................... 6-2 

6.5 Important Exam Notes ................................................................................................................. 6-3 

6.6 Day of The Examination ............................................................................................................... 6-3 

6.7 Important Measures to Counteract Cheating ............................................................................... 6-3 

6.8 Examination Results .................................................................................................................... 6-4 

6.9 Copies of Diplomas/Certificates ................................................................................................... 6-4 

NOTE: 

The operating procedures and guidelines contained in this handbook and any appendices hereof are subject to changes by IATA from 

time to time, in accordance with the terms of the ATC Accreditation Agreement entered into between IATA and each ATC. ATCs should 

always act on the basis of any such information with reference to applicable local laws and regulations. 

Each defined term used herein shall have the meaning ascribed to it in the ATC Accreditation Agreement, unless otherwise 

expressly defined herein. 

Effective January 2012


1. Introduction 

1.1 International Air Transport Association (IATA) 

The International Air Transport Association (IATA) was founded in 1945 and is the trade 

association of more than 240 airlines, including the world’s largest. Flights by the Member 

airlines comprise more than 84% of all international scheduled air traffic. 

IATA is the successor to the International Air Traffic Association founded in the Hague in 1919 

– the year of the world’s first international scheduled air transport services. IATA is the prime 

facilitator for inter-airline co-operation in promoting safe, reliable, secure and economical air 

services for the benefit of the world’s consumers. 

IATA’s head office is in Montreal (Quebec, Canada) and its executive office is in Geneva 

(Switzerland). IATA also has regional offices around the world. For a list of IATA’s regional 

offices, please refer to the IATA website at http://www.iata.org/about/offices. 

1.2 IATA Training and Development Institute (ITDI) 

The IATA Training and Development Institute, or “ITDI”, is a division of IATA and a leading 

source of international training and professional development serving all sectors of the 

transportation industry: airlines, airports, aviation security, air navigation services, cargo, civil 

aviation and travel & tourism. 

Drawing on the expertise of internationally recognized practitioners, including IATA and 

member organization experts, ITDI develops and maintains an extensive portfolio of travel 

industry training and professional development programs and courses leading to internationally 

recognized certificates or diplomas. 

The IATA diplomas and certificates guarantee high standards of training and have gained 

worldwide recognition and acceptance as a quality product by the world’s airlines and industry 

associations. These are important qualifications for anyone wishing to upgrade his/her 

professional competence or start a career in the travel, cargo or aviation industry. 

Among ITDI’s training activities are five major distance learning programs: the IATA 

International Travel and Tourism Training Program which is partly offered in partnership with 

the United Federation of Travel Agents Association (UFTAA), the IATA International Cargo 

Training Program, the IATA International Aviation Training Program, the IATA Leadership & 

Management Training Program offered in partnership with Harvard Business Publishing School 

and the Stanford - IATA Aviation Management Training Program offered in partnership with 

Stanford. 

1.3 IATA Authorized Training Centers (ATC) 

While the ability to study independently at home is for some a necessary condition for 

improving their knowledge and skills, ITDI recognizes that independent study does not suit all 

students. Partnerships are therefore an essential element of ITDI’s strategy to help individuals 

around the world develop their potential in key areas. 

IATA Authorized Training Centers (ATC) are specialized training institutions that are authorized 

by IATA to teach one or more of the IATA course(s). The ATC may provide Authorized Courses 

in their classrooms. Authorization to teach these courses is granted based on demonstrated 

instructional expertise in the courses of interest, as well as the institution’s overall ability to 

provide quality training. While ATCs recruit and train students for IATA programs, examinations 

Section 1 – Introduction 1-1


are organized by IATA in their country or region. ATCs are also able to distribute the specific 

IATA courses for which they are authorized to self-study students, provided they are able to 

offer educational support to these students, should the need arise. 

1.4 Minimum Recommended Competencies and Skills for ATC 

Students 

In general, to successfully complete any of the above mentioned IATA training programs, it is 

recommended (not obligatory) that students first complete a secondary school diploma or its 

equivalent. A good understanding of written English, world geography and basic mathematics is 

essential for successful study of these courses. 

Furthermore, the need to confirm that students meet stated program and course requirements 

makes it necessary to carry out formal examinations. 

1.5 IATA Local Coordinators (LC) 

Local coordinators (LC) are individuals contracted by IATA as local IATA representatives 

engaged to help ITDI reach its students and carry out specific activities. LCs support ITDI 

distance learning examinations and are responsible for organizing, administering and 

supervising the examinations of all registered students with the help of exam invigilator, as 

needed. However, the LCs and/or exam invigilators are not involved in the exam marking 

process or in issuing certificates and diplomas. IATA is solely responsible to conduct exam 

marking and issue certificates and diplomas. 

Section 1 – Introduction 1-2


2. Becoming An IATA ATC 

2.1 ATC Handbook 

ATCs must maintain high quality standards, adhering to the terms and conditions set out in the ATC 

Accreditation Agreement and the procedures and guidelines described therein and in this ATC 

Handbook. 

Any amendments and updates of this ATC Handbook will be notified to the ATCs as per the terms 

of the ATC Accreditation Agreement and will be made available in a downloadable format in an 

extranet site, which provides password-protected access to a private area exclusively for ATCs 

called the ATC Resource Site (for information on how to request access to this site, please refer to 

section 2.11). The ATC shall be informed of such updates via e-mail and shall have the 

responsibility of downloading the updated or amended version immediately upon notice. 

Such amendments and updates are agreed to form an integral part of the ATC Handbook in 

accordance with the terms of the ATC Accreditation Agreement. 

2.2 ATC Application Form 

Institutions wishing to apply for ATC status and accreditation can obtain an application form from 

IATA, by contacting the Manager, Channel Partners Business Development at the following 

address: atcinfo@iata.org or by visiting the IATA website at 

http://www.iata.org/training/Pages/atc_ats.aspx and downloading the IATA ATC application form. 

2.3 ATC Authorization Process And Fees 

All ATC accreditations will be issued and confirmed using a single ATC Accreditation Agreement for 

all authorized Programs, Courses and locations (head office, and branches if applicable) covered 

under the accreditation being expressly listed in a schedule to the ATC Accreditation Agreement. 

The ATCs’ accreditation is renewable automatically every year in accordance with, and subject to 

the provisions of the ATC Accreditation Agreement, provided the ATC has met the requirements for 

renewal then in effect, including as stipulated in section 2.9 of this ATC Handbook. 

Upon meeting those requirements and remitting payment of the applicable Fees for the year in 

effect, the ATC Authorization will be renewed and a new ATC Certificate will be issued. 

ATC, joining the IATA ATC network, must pay a one time ATC network access fee in the amount as 

prescribed by IATA in the “Information, Conditions and Authorization Fees” pricelist available in a 

downloadable format on the IATA website at http://www.iata.org/training/Pages/atc_ats.aspx. The 

ATC network access fee shall be payable upon signature of the ATC Accreditation Agreement, and 

within thirty (30) days from the date of IATA’s invoice. 

The annual authorization fee and branch fee, as applicable, is the amount as prescribed by IATA in 

the “Information, Conditions and Authorization Fees” pricelist available in a downloadable format on 

the IATA website at http://www.iata.org/training/Pages/atc_ats.aspx. The annual authorization fee 

and branch fee, as applicable, shall be payable no later than thirty (30) days from the date of IATA’s 

invoice. 

2.3.1 ATC COURSE REGISTRY 

Upon being approved for one or more of IATA’s training programs, the ATC’s specific Authorized 

Courses will be recorded in the ATC Course Registry. This ATC Course Registry is the IATA 

database of all Authorized Courses, as published on the IATA website. 

Section 2 – Becoming an IATA ATC 2-1


2.3.2 Modification to ATC Authorization 

Should an ATC wish to modify its existing ATC authorization by: 

Adding/removing an Authorized Course to a currently Authorized Program, 

Adding/removing an Authorized Program, or 

Adding/removing an Authorized Branch, 

The ATC will complete and submit the applicable ATC modification form for Additional Program, 

Course or Branch provided in Annex 1A and Annex 1B to this ATC Handbook and available for 

download on the ATC Resource Website. 

Modification to Authorized Programs and Branches will be made in accordance with 

section 6.3 of the ATC Accreditation Agreement. These changes which consist of adding or 

removing an Authorized Program or an Authorized Branch will be reflected in the “ATC 

Amendment Schedule” which will replace the existing Schedule A attached to the ATC 

Accreditation Agreement. The “ATC Amendment Schedule” template attached hereto as 

Annex 1B. 

Modification to Authorized Courses will be made in accordance with section 6.4 of the 

ATC Accreditation Agreement. These changes which consist of adding or removing an 

Authorized Course in a currently Authorized Program will be recorded in the ATC Course 

Registry. 

IATA will then issue a new ATC Certificate listing all Authorized Programs, Authorized Courses and 

Authorized Branches, and update the ATC Course Registry. 

Any such change shall only become effective once all conditions set forth in the ATC Accreditation 

Agreement will have been met. 

2.4 ATC STANDING AND PREMISES 

ATCs are required to: 

Demonstrate they are operating a recognized training institution, i.e., that training 

constitutes one of institution’s areas of business involvement. 

Have premises and classrooms at a fixed location. Maintain premises and classroom 

facilities at an acceptable standard. 

 

Demonstrate that premises are equipped with all tools and furniture needed to offer an 

environment that supports learning, including without limitation: hygienic toilet, canteen or lounge 

facilities for the use of the students during lunch breaks. 

ATCs are recommended to (but not obliged): 

Have and regularly maintain updated copies of the industry publications (tariffs and 

guides), as applicable, required for offering the Authorized Program and teaching the Authorized 

Courses. 

 

Have a commercial website and provide the website address to IATA. 



2.5 ATC Instructor Qualifications 

Dangerous Goods Regulations Courses (DGR) and Management Courses Requiring 

Technical Expertise 

The candidate instructor(s) proposed by an ATC seeking authorization to teach an IATA Dangerous 

Goods Regulations course (DGR) or an IATA management course requiring technical expertise 

shall meet IATA’s qualification requirements as established for each IATA Training Program. The 

purpose of the instructors’ qualification requirement is to ensure that the quality of the training 

offered to students is safeguarded, as it depends on two essential elements: instructional 

effectiveness and subject matter expertise. 

ITDI requires that specific information be provided for review and approval, along with the ATC 

application, as proof of the assigned instructor qualifications on the following courses: 

IATA Dangerous Goods Regulations (DGR) – Initial and Recurrent 

IATA Aviation Training Program – Airline Finance & Accounting Management 

IATA Aviation Training Program – Airline Revenue Management 

IATA Aviation Training Program – Ground Operations Management 

Please refer to Annex 2 to this ATC Handbook for details on IATA’s instructor qualification 

requirements for the above-mentioned courses. 

2.6 ATC Training Standards 

IATA recognizes that there are many excellent guidelines on instructional techniques available 

around the world, and training institutions may select any format that meets their needs. In order to 

be as objective as possible when evaluating instructor competencies, IATA uses the standards 

developed by the International Board of Standards for Training, Performance and Instruction 

(IBSTPI). These standards reflect proven instructional practices as they apply to training, validated 

by professional practitioners and academics. The ATC’s training services and the ATC’ instructors 

must meet these standards. 

Information on IBSTPI and their standards can be obtained at http://www.ibstpi.org 

2.7 ATC Lesson Plans 

Upon request, IATA will provide the ATC, when available, with a sample lesson plan for its 

Authorized Course(s). The ATC can either use IATA’s sample lesson plan or supplement it with 

teaching aids and instructional events to enhance learning, or create its own lesson plan. 

Supplementary “Teaching Aids” are those instructional tools that complement the Training 

Material for teaching purposes. These supplementary Teaching Aids will include reference books 

such as atlases, brochures, timetables, Internet sites, videos, etc. 

The “Instructional Events” are activities that will be used to foster learning and provide additional 

practice for students. 

The sample lesson plan provided by IATA will include the following: 

each module number and title; 

each module unit number and title; 

the learning objectives per module; 

the recommended classroom teaching time per unit, suited to the course content and skill 

difficulty; 

scheduled periodic classroom tests, prepared and administered by the instructor. 



All lesson plans (including Teaching Aids and Instructional Events) made by the ATC hereafter do 

not have to be submitted to IATA for approval. However, the ATC Instructor’s lesson plan for each 

IATA Authorized Course should at all times comply with the minimum number of recommended 

hours and the complete syllabus of the IATA course, as established by IATA from time to time. 

The ATC shall make every effort to ensure that the information contained in any lesson plan 

(including Teaching Aids and Instructional Events) is as accurate as possible. Notwithstanding any 

other provision of the ATC Accreditation Agreement, the ATC agree to fully indemnify, defend and 

hold IATA, its directors, officers and employees harmless from and against all third party claims, 

actions, demands, costs, losses or damages, whether direct, indirect or consequential, and 

reasonable attorneys’ fees and expenses, arising out or in connection with any lesson plan 

(including Teaching Aids and Instructional Events), including any asserted intellectual property 

rights with respect thereto, all in accordance with the requirements set forth in section 20 of the ATC 

Accreditation Agreement. 

2.8 ATC Audits 

The ATC will be responsible for duly completing the self-assessment report and returning it to IATA 

by December 1 of the current year. The self-assessment report template is availale for download 

from the ATC Resource Site. 

IATA (or its representative) may audit the ATC premises, including authorized Branch(es), 

instructors, Courses or teaching procedures upon reasonable written notice to the ATC and during 

normal business hours. 

The main purpose of the visit is to ensure that the ATC maintains the standards of instructional 

quality implied by the authorization. The visit is also important to maintain a good working 

relationship and personal contact with the ATC leading to more effective communication and 

partnership growth and development. 

2.9 ATC Student Enrollment Requirements 

Upon becoming an IATA Authorized Training Center, each ATC is required to meet a minimum 

enrollment of thirty (30) students per full calendar year. 

2.9.1 Minimum Requirements per Authorized Program 

Should an ATC be authorized for more than one Authorized Program, the minimum requirement of 

thirty (30) students can be summed up across all Authorized Programs, with a minimum of ten (10) 

student enrollments required in each Authorized Program to retain that specific program 

authorization. 

2.9.2 Minimum Requirement per Authorized Course 

Should an ATC have no student enrolment for a period of twelve (12) consecutive months in any of 

the Authorized Courses, the authorization for the said Course(s) will be revoked 

2.9.3 Annual Minimum Requirement Applicable to Each ATC Location 

The minimum requirement of thirty (30) student enrollments applies to each authorized ATC 

location; i.e. thirty (30) student enrollments for the ATC head office and thirty (30) student 

enrollments for each Authorized Branch (if applicable). 

Please note that the total sum of student enrollments across all authorized ATC locations will be 

considered, when assessing whether the ATC has met its minimum quota for the year, regardless 

of the actual number of student enrollments per “location”. 



2.10 Annual ATC Authorization/Accreditation Renewal 

In order to obtain its authorization renewal, the ATC shall meet the minimum student enrollment 

requirement per full calendar year, as described in section 2.9 above, across all Authorized 

Programs and Authorized Courses, as applicable. 

At the beginning of each calendar year, IATA will send an annual authorization fee invoice for 

payment in accordance with the terms of the ATC Accreditation Agreement. Should the school’s 

performance be insufficient, IATA will formally notify the School of its decision not to renew the 

School’s Authorization. IATA reserves the right to revoke, terminate or not to renew specific 

Authorized Programs or Authorized Courses for reason of insufficient enrollments of students, as 

specified in section 2.9. 

2.11 ATC Resource Site 

Upon accreditation, the ATC shall become a registered user of the ATC Resource Site 

www.iata.org/workgroups/Pages/atc-network.aspx. The ATC Resource site is a dedicate website for 

exclusive use by ATCs which serves as repository of various documents for the ATC use. 

Please refer to Annex 3 to this ATC Handbook for the ATC Resource Site User Guide. 

2.12 ATC Application For ATS Only 

Upon accreditation, the ATC shall become a registered user of the ATC Resource Site 

www.iata.org/workgroups/Pages/atc-network.aspx. The ATC Resource site is a dedicate website for 

exclusive use by ATCs which serves as repository of various documents for the ATC use. 

Please refer to Annex 3 to this ATC Handbook for the ATC Resource Site User Guide. 

2.13 ATC Course Fees For ATS Only 

Upon becoming an IATA Authorized Training Center (ATC), the following fees are applicable: the 

participant fee plus the publication fee which comprise the overall course fee. The ATC course fees 

for each one of our 3 programs, namely: Travel and Tourism, Aviation, and Cargo Program are all 

available in the ATS Extranet site. 

2.14 Important IATA Contact Information 

In order to process ATC queries efficiently and within the shortest possible delay, ITDI strongly 

recommends that ATCs only use the following emails based on the nature of their request: 

For all student enrollment queries 

For all exam queries 

For all ATC authorization queries 

atcse@iata.org 

examstraining@iata.org 

atcinfo@iata.org 



3. Selling and Promoting IATA Courses 

3.1 IATA Training Course Descriptions 

The following link provides a more detailed description of the intended audience, benefits, and 

content for each of the Authorized Courses: http://www.iata.org/training/Pages/self-study.aspx. 

3.2 IATA Training Kits 

The Training Material for the various Authorized Courses is shipped as a kit. Most kits include a 

Course guide that offers detailed study guidelines and selected model exam questions and 

answers. Each subject of the Training Material is covered in detail with numerous examples and 

exercises. Students should use the exercises to monitor their progress. Answers to all exercises are 

included in the Training Material. 

3.3 ATC Student Enrollment/Training Kits Fees and Other Fees 

ATCs are offered preferential pricing for the purchase of training kits. Only authorized ATCs will 

have access to these preferential prices. The ATC price list, specific to each training Program, also 

contains information on shipping fees, exam fees and miscellaneous fees (referred to as the Activity 

Fees in the ATC Accreditation Agreement) and is made available online on the ATC Resource Site 

at: www.iata.org/workgroups/Pages/atc-network.aspx. 

3.4 ATC Promotion of IATA Authorized Courses 

The ATC’s understanding of local conditions and characteristics is invaluable to help IATA improve 

its product and services and create maximum program awareness. ATCs are expected to assist 

IATA by actively promoting the Authorized Program(s) within their Territory. 

ATCs can promote the IATA Authorized Courses (but only those for which they have received 

authorization) as follows, subject to the provisions of the ATC Accreditation Agreement: 

mailing brochures and application information to the public and industry professionals; 

attending local trade conferences and exhibitions; 

advertising in their local newspapers; 

participating in promotional efforts with IATA; 

publishing articles in local trade journals; 

organizing diploma/certificate ceremonies (with invitations to the local press). 

To support such efforts, IATA will provide ATCs with course brochures, flyers and posters of IATA 

products and services (referred to as marketing collateral). 

Section 3 – Selling and Promoting IATA Courses 3-1


3.5 ATC Advertising 

IATA and its training programs have an excellent worldwide reputation. The IATA name and logo 

are well known for the quality and professionalism of its services and products. 

To assist the ATC in the promotion of the IATA training programs, an IATA ATC logo has been 

created. The ATC shall use the IATA ATC logo in accordance with the ATC Accreditation 

Agreement, the provisions below, and IATA policies, guidelines and technical specifications for logo 

use and corporate brand. 

The ATC is required to respect these guidelines and to report any fraudulent use of the IATA name 

and the IATA ATC logo, by providing IATA with a copy of the promotional item in question. This 

applies to both ATCs and non-ATCs. IATA requests, however, that the ATC refrain from entering 

into any discussion with the non-complying third party without IATA’s prior written consent at its sole 

discretion. 

Section 3 – Selling and Promoting IATA Courses 3-2


4. IATA ATC LOGO USAGE GUIDELINES 

Since its establishment in 1945, IATA has been recognized worldwide as a global organisation 

representing the air transportation industry. In order to maintain the reliability of the IATA 

accreditation, it is essential to maintain the integrity of the official IATA ATC logo, which can be 

accomplished only if the logo is used properly and unauthorised or inadvertent misuse avoided. The 

following guidelines have been developed to demonstrate authorised use of the IATA ATC logo. 

Electronic versions of the approved logo are available upon request. Please contact the Manager – 

Channel Partners Business Development for more information. 

Below is the only admissible presentation of the logo. 

The IATA ATC logo is the property of IATA and shall be used exclusively on promotional materials 

developed for the IATA distance-learning courses. The IATA ATC logo does not infer or imply a joint 

venture or any other form of partnership with IATA. IATA reserves the right to modify its rules and 

restrictions of use of the IATA ATC logo at any time. The ATCs cannot bind IATA or its partners in 

any manner whatsoever. The IATA ATC logo may not be used as part of a trade name or company 

registration. 

Please always make sure to use logos from the master files supplied to you. These masters must 

never be altered in any way. 

Please refer to Section 4 hereunder for incorrect uses of the logo. 

4.1 For Colour or Black & White Applications 

The logo may only be reproduced in IATA blue, black or white. No other colour variations are 

permitted. Every component of the logo must appear in the same colour: the logo may only appear 

all in blue, all in white or all in black. 

4.2 Alternate Presentations in Forced White Background 

4.3 Colour 

When the logo appears on a background that is cluttered or offers insufficient contrast, it may be 

placed in a white frame to force a white background. 

Blue is the official colour of the IATA ATC logo. The appropriate recipes are provided in Pantone, 

CMYK and RGB. 

4.4 Incorrect Logo Use 

Illegal use of the IATA ATC logo will cause the ATC authorization to be withdrawn immediately. In 

such cases, there will be no refund for the authorization or annual fees. Permission to use the IATA 

ATC logo will automatically expire in the event that the authorization granted to the ATC is 

terminated. 

Section 4 – IATA ATC Logo Usage Guidelines 4-1


Below are a few examples of incorrect uses of the logo, which must be avoided: 

The logo may not appear on a cluttered background; 

The positions of the various elements of the logo may never be altered; 

The typography in the logo may never be altered in any way; 

The logo may not appear on a background that results in insufficient or variable contrast; 

Shadow effects may never be added to the logo; 

The logo may never be used to create a repeat pattern; 

The logo may never appear on a patterned background that impedes its legibility; 

The logo may not be distorted in any way. 

4.5 Logo Usage: Impact 

Protection Space: The logo should always be surrounded by a protection space, which must be at 

least the size of the letter “A” in the IATA word mark. This space must remain free of any graphic or 

typographic elements. 

Minimum size: To ensure legibility at all times, the width of the “wingspan” symbol within the logo 

may not be less than 0.4 inches (10.16 mm) in print applications, and 29 pixels in web applications. 

4.6 Logo Usage: Proportional Sizing 

In order to represent the appropriate relationship between the ATC’s logo and the “IATA ATC” logo, 

the following applies: 

The IATA ATC logo should not be bigger than your ATC logo; 

Ideally, the IATA ATC logo should occupy half the visual space of your ATC logo. 

4.7 Logo Usage: Incorrect Substitutions 

The IATA ATC logo may NOT be substituted for any other logo in the IATA family. This includes the 

IATA logo without the “ATC” qualifier, the former IATA logo with the rounded box and the IATA 

dynamic sky and logo. 

4.8 Applications: Print Marketing Materials 

The IATA ATC logo is designed to identify ATCs. IATA will provide all ATCs with examples of the 

IATA ATC logo to be used in their advertising and marketing of the IATA Authorized Course(s). 

In exclusive advertisements (i.e. ads for IATA Authorized courses only), the IATA ATC logo should 

be used. 

In non-exclusive advertisements (i.e. ads featuring IATA courses as well as other ATC products), 

the IATA ATC logo may only be used if it is clear that the authorization pertains to the IATAapproved 

courses and not to any other product/course offered by the ATC. 

The Authorized Training Center ID Number must always be indicated in any exclusive or nonexclusive 

advertisement for the IATA training program. 

The IATA ATC logo may not appear on a product-oriented communication piece, nor may it be 

placed next to a product logo. 

To avoid confusion, the logo may not appear on training materials, training certification, 

publications, conference materials or other materials related to services offered by IATA. 



On print communications involving another organization, the IATA ATC logo should be the same 

size as the organization’s logo or smaller, at the bottom left of the piece, at the same level as the 

logo of the ATC signing the communication, in keeping with the size-proportion guidelines 

discussed earlier. 

Samples of all advertisements, forms, and brochures, promotional or print materials using the IATA 

ATC logo must be submitted to IATA at least ten (10) working days prior to final print and 

distribution, in accordance with the terms of the ATC Accreditation Agreement. 

If uncertainty arises concerning the use of the “IATA ATC” logo, please submit the piece for review 

to IATA Brand Management at infobranding@iata.org. 

4.9 Applications: Corporate Stationary 

On ATC stationary pieces such as letterhead, fax cover sheets, press releases and business cards, 

the IATA ATC logo should appear at the bottom left, aligned with the IATA ATC logo and body copy, 

in keeping with the size-proportion guidelines discussed earlier. The IATA ATC logo may not be 

used on letterhead as the predominant logo or in any way that might indicate a relationship with 

IATA other than that of an ATC. 

The IATA ATC logo may be placed on envelopes only if it appears in the back, in keeping with our 

size-proportion guidelines. 

4.10 Applications: Web Communications 

Use of the IATA ATC logo on the Internet must be restricted to ATC sections of your website. When 

in use, the IATA ATC logo may appear at the bottom left of the page, at the same level as the 

corporate logo signing the communication, in keeping with the size-proportion guidelines specified 

earlier. The IATA ATC logo may not appear on a product-oriented web page, nor may it be placed 

next to a product logo. 

When using the IATA ATC logo on the Web, it is recommended to program it to link to the following 

address: http://www.iata.org/Pages/default.aspx . 



5. ATC STUDENT ENROLLMENT PROCESS 

The Student Enrollment Process includes the following 

Steps: 

ATC completes the online ATC student enrollment 

form; 

ATC Submits the online ATC student enrollment 

form with proof of payment of enrollment & 

shipping fees; 

ITDI processes ATC order upon receipt of online 

ATC student enrollment form and payment; 

ITDI ships the training kits to the ATC. 

Section 5 – ATC Student Enrollment Process 5-1


5.1 Completing And Submitting the ATC Student Enrollment Form With 

Proof of Payment 

For details on where to access the online ATC student enrollment form and how to complete 

and submit the form, please refer to Annex 4. 

The ATC must pay a student enrollment/training kit fee and any applicable shipping fee for each 

student who attends an Authorized Course(s) offered by the ATC. The ATC must inform students 

that the cost of related is non-refundable. 

Student enrollment/training kit fees include: 

a complete set of the Training Material and kit for each student enrolled; 

2 exam attempts within the student enrollment validity period (please refer to section 5.4); 

an original diploma or certificate for each course successfully completed. 

Student enrollment/training kit fees are inclusive of two (2) exam attempts. Student 

enrollment/training kit fees never include travel and personal expenses, or assistance with travel 

documentation, in connection with the examination. All fees are non-refundable and are subject to 

change with 30 days prior notice. 

Please note that all programs (except DGR) offer students a third examination attempt – certain 

conditions and restrictions apply. For full details, please refer to 

http://www.iata.org/training/Pages/3rdexam.aspx. 

5.2 Payment Methods 

IATA will only accept the following payment methods: 

5.2.1 Bank Transfer Payment (Applicable To All Fees Hereunder) 

The following information must appear on the bank transfer for ITDI to locate and credit your 

payment to your account: 

IATA Account No. 400-749-8 

Bank Number 003 / Branch Number 00001 

Royal Bank of Canada 

1, Place Ville-Marie 

Montreal, Quebec H3C 3B5, Canada 

Swift Code: ROYCCAT2 

ABA Code : 021000021 

 

Your ATC name and 3-letter code. 

Important: Please attach a photocopy of your bank transfer as proof of payment to your 

online ATC student enrollment form. Applications received without a valid copy of your 

bank transfer will not be processed. 

5.2.2 Credit Card Payment 

The student enrollment/training kit fees can be paid by EUROCARD/MASTERCARD, VISA OR 

AMEX cards. Please make sure you indicate the credit card number, expiry date (month and year) 

as well as the name of the card holder on the online ATC student enrollment form. 

IMPORTANT NOTES: 



Please note that payments by BANK DRAFT or CHEQUE will no longer be accepted 

All payments must be made in United States Dollars. 

Payments must be made separately for each Authorized Program. You cannot combine 

payments for orders in different Authorized Programs. 

All student enrollment/training kit fees are strictly non-refundable. 

Unused training kits can neither be refunded nor returned. 

Applications received without proof of payment will not be processed. 

5.3 Confirming Payment 

The ATC is responsible for ensuring that IATA receives complete payment and that one of the 

previously mentioned two payment options is respected. 

IATA will confirm receipt of the online ATC student enrollment form and provide the corresponding 

order number to the ATC as soon as it is processed. The ATC will then receive the Training 

Material by courier approximately three weeks after payment is confirmed. 

In all instances, full payment must be received by IATA and the application must contain all 

necessary information before it will be processed. Incomplete applications or those received without 

full payment will be pending until IATA receives the missing information. Students will not be 

enrolled nor training kit shipped. An online ATC student enrollment form is deemed received when 

all information has been received. 

5.4 Enrollment Validity Period 

Upon receiving payment of ATC student enrollment/training kit fees and processing the student 

enrollment, the enrollment validity period for each enrolled student begins from the day of course 

purchase. This period is the time during which a student is entitled to sit for his/her two (2) exam 

attempts. 

The purpose of the enrollment validity period is to ensure that the Authorized Course’s Training 

Material remain current and relevant. 

The enrolment validity period for all Distance Learning courses is six (6) exam sessions from the 

first available session after the purchase; however, for Dangerous Goods Regulations, the 

enrolment validity period is four (4) exam sessions from the first available session after the 

enrolment. 

5.5 Applications Submitted With Or Without Student Names 

While the online ATC student enrollment form includes space to enter the names of the students for 

which each kit is intended, the ATC may submit an application without student names, as long as 

other information and full payment are included. 



5.5.1 Applications Received with Student Names 

(a) Student names are recorded and a Client ID Number (Client Identification Number) and a kit 

Booking ID number are assigned to each student. 

(b) The date of enrollment is recorded and the enrollment validity period begins from the first 

available exam session. 

(c) Kits are prepared for shipping. Each shipment of kits contains the ATC name and the order 

number. (Please refer to section 5.7 below) 

5.5.2 Applications Received without Student Names 

(a) The order is recorded. 

(b) The date of enrollment is recorded and the enrollment validity period begins from the first 

available exam session following the purchase. 

(c) Kits are prepared for shipping. Each shipment of kits contains the ATC name and the order 

number. 

(d) Once the ATC has identified students to assign to these kits, the ATC provides IATA with the 

names of the students along with the order number and the enrolment key. The ATC must 

provide IATA with the student names no later than the published exam registration deadline. 

(e) IATA enrols students upon receiving their names [and e-mails] and a Username is assigned to 

each student. A booking confirmation letter is issued by IATA for each student and sent to the 

ATC by email. 

(f) Please note that unless the ATC provides IATA with the names of the students assigned to kits 

initially purchased without student names, those students will not receive booking confirmation 

letters and consequently will not be registered for an exam session. 

Students must be reminded to keep and carefully store their booking confirmation letter, as it 

contains important information. (please refer to section 5.7 below) 

The ATC is not permitted to submit payment on behalf of students for courses the ATC is not 

authorized to teach. In such cases, students must apply as self-study students and complete the 

individual online ATC student enrollment form, including their personal mailing address, and submit 

their student enrollment form together with their payment information. 

5.6 Student Enrollment and Exam Registration Deadlines 

Information on student enrollment and exam registration deadlines for the IATA examinations in 

each of the Training Programs is available on the IATA website at: 

Travel & Tourism Training Program: www.iata.org/training/Pages/exam-schedule.aspx 

Cargo Training Program: www.iata.org/training/Pages/exam-schedule.aspx 

Aviation Training Program: www.iata.org/training/Pages/exam-schedule.aspx 

Please note that this information is updated on a yearly basis. Please refer to the IATA website for 

current information. 

5.7 Student Enrollment Letter / Booking Confirmation 

Once a student is booked, the system generates a booking confirmation that is automatically 

forwarded to the ATC. The booking confirmation letter states the enrollment validity period and the 

next available exam session for which the student is automatically registered. For an example of a 

distance learning booking confirmation letter, please refer to Annex 5. 



It is recommended that the ATC keep a copy of their students’ booking confirmation letters as they 

contain important information. 

Note: For change of exam session, please refer to section 6.2 below 

5.8 Transfer of Enrollment 

Requests for enrollment transfers (assigning a new student name to an existing client ID) only apply 

to ATC-enrolled students. Student enrollment transfer requests must first be submitted by the ATC 

to IATA for approval. The ATC can request a student transfer provided that: 

1. The student’s enrollment validity period has not expired. 

2. The enrollment has not been previously transferred. 

3. The original student has not used any of his/her examination attempts, including “No Show” 

record. 

4. The enrollment transfer is for the same course in the same language. 

5. The ATC has resolved any outstanding issue with the original student. 

6. It is understood that the enrollment validity period will not be extended. 

Enrollment transfers do not influence the enrollment validity period. The student’s enrollment validity 

period will be based on the date at which the kit was initially purchased and not on the date of the 

transfer. A request for enrollment transfer must be received and processed by IATA before 

the exam registration deadline. 

5.9 Change of Student Name 

Change of student name will be accepted upon presentation of official documentation to IATA; for 

example, following marriage or change in religion. Notice must be submitted prior to an exam 

session. If a change of name is requested at a later date, an administration fee will be charged. 



6. IATA EXAMINATIONS 

6.1 Organization of Exam Sessions 

IATA, with the assistance of Local Coordinators, organizes exams worldwide several times a year. 

For information on the role and function of the LC, please refer to section 1.5 above. For the 

scheduled exam dates and exam registration deadlines of each Authorized Program, please refer to 

the following links on IATA’s website: 

 

 

 

Travel & Tourism Training Program: www.iata.org/training/Pages/exam-schedule.aspx 

Cargo Training Program: www.iata.org/training/Pages/exam-schedule.aspx 

Aviation Training Program: www.iata.org/training/Pages/exam-schedule.aspx 

IATA selects the week during which worldwide examinations will take place. 

The Local Coordinator (LC) organizes examinations in his/her country or area and: 

Determines the exact date and location of the examination within the worldwide exam week; 

Advises IATA of the date of exams and location of examination center(s) one month before the 

actual exam date; and 

Issues and sends the students’ exam invitation letters to the ATC. 

The ATC is responsible for ensuring that each of its students enrolled in IATA Authorized 

Courses is provided with a copy of his/her exam invitation letters to be presented to the 

Local Coordinator and/or exam invigilator on the day of the examination. The ATC must 

verify the preliminary student list sent to them by the LC prior to the exam session and 

notify the LC of any changes required (Please refer to section 6.2). 

Examinations for all Authorized Courses must take place on the same day of the assigned 

Authorized Program exam week at all locations per country in the LC’s area of responsibility. If 

the LC is unable to hold examinations on the same day because of space limitations, the LC must 

inform ITDI at least one (1) month before the examination week. 

6.2 Change of Exam Session 

All ATC students are registered for the exam session within enrolment validity peroiod, as 

requested in the name list provided by ATC and specified in their booking confirmation letter. 

All Travel & Tourism, Cargo and Aviation candidates who have failed the first exam attempt are 

automatically registered to rewrite their examination at the next exam session, as specified in the 

letter accompanying their exam results. 

Preliminary Student List prior to each exam session 

Approximately six (6) weeks before each exam session, the ATC will receive from the IATA Local 

Coordinator a preliminary list of their students registered for the upcoming exam session. The ATC 

must verify this preliminary list and advise the LC of any changes to the list by completing and 

returning the (Student Name) additions & deletions template by the prescribed deadline as specified 

by the LC. 

For students enrolled in the Travel & Tourism, Aviation or Cargo Training Program: 

For any questions regarding the exam session, ATCs should contact the IATA exams team at 

examstraining@iata.org. 

Section 6 – IATA Examinations 6-1


6.3 Change of Country 

An ATC enrolled student must advise IATA of a change of country before the exam registration 

deadline. The ATC must provide the student with written authorization to change country and 

provide IATA with a copy of such authorization. The ATC must ensure that the student provides 

his/her new contact information to IATA. 

6.3.1 Change of Address Within the Same Country 

ITDI will accept a change of address within the original country if the student forwards all necessary 

information to ITDI (iatalearning@iata.org) concerning the change of address, including: 

 

 

 

 

 

 

Full name 

Booking ID 

Previous address 

New address 

New telephone number 

E-mail address 

There is no administrative fee to perform a change of the address in the same country. 

6.3.2 Change of Address to a different country 

ITDI will accept a change of the address to a different country for a student if the student forwards 

all necessary information to ITDI (iatalearning@iata.org) concerning the change of address, 

including: 

 

 

 

 

 

 

Full name 

Booking ID 

Previous address 

New address 

New telephone number 

E-mail address 

Changes in country do not influence the enrolment period. The student's enrolment period will be 

based on his/her initial enrolment and not on the date of the change of country. 

If the student wishes to sit the upcoming examination in the new country, the request for a change 

of country must be processed by the examination registration deadline. 

6.4 Examination Format 

Examination papers are prepared and marked by IATA. The questions are similar to those 

contained in the training materials. Each examination is either open or closed course book, 

according to each Authorized Program, and may include appropriate exhibits as necessary. For 

details on the examination format of each Training Program, please refer to the following links on 

IATA’s website: 

 

 

 

Travel & Tourism Training Program: http://www.iata.org/training/Pages/Exam-Info.aspx 

Cargo Training Program: http://www.iata.org/training/Pages/Exam-Info.aspx 

Aviation Training Program: http://www.iata.org/training/Pages/Exam-Info.aspx 



6.5 Important Exam Notes 

The examination pass rate of the respective ATC students shall be consistent with an 

acceptable worldwide range of exam pass rates over a period of two (2) years, based on IATA’s 

statistical reports. 

 

All examination must be written at the first attempt. 

Students have a maximum of two (2) attempts to pass the examination within the enrollment 

validity period. 

If students fail the same examination twice, their enrollment is automatically cancelled. 

6.6 Day of The Examination 

To be admitted to the examination, the student will need to present the following to the Local 

Coordinator and/or exam invigilator: 

exam invitation letter (sent by the Local Coordinator to the ATC); 

Booking ID and/or Client ID Number; and 

An official identity card with photograph. 

The Local Coordinator and/or exam invigilators required to verify each student’s eligibility and 

identity before she/he is allowed to sit the examination. 

All formal examination materials (papers, answer sheets, etc.) will be provided. The students are 

only allowed to take the following materials with them into the examination room: 

Pens (students should plan to have two); 

Ruler; 

Language dictionary; 

Silent non-programmable pocket calculator; 

Mobile phones, pagers, personal digital assistants (PDAs), pocket PCs are allowed but must 

remain switched off at all times during the examination. 

Please note that the Local Coordinator and/or exam invigilator cannot answer questions concerning 

the examination. 

All exam questions and answer booklets and accompanying documents must be returned to the 

Local Coordinator and/or exam invigilator at the end of the exam session. 

6.7 Important Measures to Counteract Cheating 

Cheating mainly occurs when candidates can easily communicate with each other. Candidates, 

therefore, must not: 

leave the room unaccompanied during the examination; 

take papers out of the examination room; 

be left alone, even for a few minutes; 

As stated above, all exam questions and answer booklets and accompanying documents 

must be returned to the Local Coordinator and/or exam invigilator at the end of the exam 

session. Blank pages, which are provided for note taking, can be transcribed with exam questions 

and easily transmitted around the world, giving information on the content of the exam papers to 

other candidates in locations where the exam is taking place later in the week. 



If there is suspicion that a candidate(s) is cheating during the examination, the Local Coordinator 

and/or exam invigilator is authorised to immediately remove the exam paper from the candidate(s) 

and have the candidate(s) dismissed from the examination room. The candidate(s) will not be 

permitted to write any further examinations that day and will receive an automatic “fail” grade for the 

entire course, following receipt of the Local Coordinator’s and/or exam invigilator’s s official report of 

the incident at IATA. 

In the markers’ point of view, if there is suspicion of co-operation amongst candidates, or a 

possibility that the answers or other help were given to the candidates, the examination session at 

the center concerned will be put under investigation with the possibility of declaring the whole 

examination session invalid. 

6.8 Examination Results 

Student examinations for the Authorized Courses are marked according to the following grading 

system: 

Student 

Pass 

Travel & Tourism (all courses except the below)) 60% 85% 

—GDS Fares and Ticketing 60% 85% 

Cargo (Cargo Introductory / Air Cargo Rating) 60% 90% 

DGR (DGR Initial / DGR Recurrent) 80% 90% 

Aviation (all courses) 60% 90% 

Student 

Distinction 

Final examination results will be sent to the ATC and Local Coordinator no later than ten (10) weeks 

after the exam. 

A personal letter with “pass-fail-distinction” results is addressed to each student and sent via e-mail 

to the ATC for distribution. Successful candidates receive their diploma or certificate. 

IATA is responsible for preparing and marking all examinations; 

Marked examination papers are not returned to students; 

IATA regrets it cannot enter into correspondence with ATCs, or students, concerning individual 

student examination results or any other details concerning the marks obtained. 

All results are final. 

Should a student fail an examination the first time, the student will have a second chance to re-sit 

for the examination, provided this is done within the enrollment validity period. If the student is no 

longer enrolled with the ATC, the student should include a private address on the exam voucher 

before forwarding it to IATA. 

6.9 Copies of Diplomas/Certificates 

A student can obtain a copy of a lost Diploma or Certificate initially issued after the year 2000 from 

IATA by sending a request with the following information: 

Full name; 

Client ID Number; 

Country and year in which the examination was taken, and 

Complete address (with telephone number) where the Diploma or Certificate must be shipped. 

An administrative fee will be charged to prepare and forward all copies of a Diploma or Certificate. 



For more information regarding this ATC Handbook or your ATC Authorization, please contact: 

IATA Training and Development Institute 

Attn: Manager, Channel Partners Business Development 

800 Place Victoria 

P.O. Box 113 

Montreal, Quebec, 

H4Z 1M1 

CANADA 

Telephone: +1 (514) 874-0202, ext. 3481 

Fax: +1 (514) 874-9043 

E-mail: atcinfo@iata.org 


Annex 1 

ATC Authorized Course 

Modification Form

Training and Development Institute 

ATC Modification Form 

for Additional Program(s) or Branch(es) 

This form has 2 parts: 

Please use Section 1 if you are seeking authorization for an additional Training Program. 

Please use Section 2 if you wish to add branch(es) to your current authorization. 

1. Seeking Authorization for an Additional Training Program: 

A. Please indicate which training program you wish to add to your ATC authorization. 

If you are seeking authorization for more than one program, please copy and complete 

this page for each program. 

 

 

 

 

Travel & Tourism Training Program 

Aviation Training Program 

Cargo Training Program 

IATA – Harvard Leadership & Management Training Program 

B. Please complete the following information as applies to your Head Office and/or Branch. 

If you have multiple locations, please copy and complete this section for each location. 

HEAD OFFICE: 

BRANCH: 

ATC 3-Letter Code: 

ATC Name: 

ATC Address: 

Authorization ID 

Number: 

For IATA use only 

Contact Person: Mr/Mrs/Ms: Title: 

Tel number: 

Fax number: 

Email: 

Additional Training 

Program: 

Additional Course(s): 

Please list the full name 

of the course(s) you are 

seeking authorization for 

in the additional training 

program indicated 

above.


2. Adding Branch(es) to a Currently Authorized Program: 

Please complete the following information as applies to each Branch you wish to add. 

If you have multiple branches, please copy and complete this section for each branch. 





Number: 

For IATA use only 


Tel number: 

Fax number: 

Email: 

Currently Authorized 

Program: 





Course(s) in your 

currently authorized 

program: 

Please list all the 

courses for which you 

are seeking 

authorization at this 

branch 

Please send your application form to either of the following two addresses: 

Email to: 

Mail to: 


IATA Training & Development Institute (ITDI) 

Manager - Channel Partners Business Development 

800 Place Victoria, P.O. Box 113 

Montreal, Quebec 

Canada H4Z 1M1


*If you have indicated above that you are seeking authorization for any of the courses listed in Section A or B 

below, please complete the appropriate instructor profile and submit this page with your application. 

A. International Cargo Training Program* 

IATA Dangerous Goods Regulations – Initial Course 

IATA Dangerous Goods Regulations - Recurrent Course 

*Instructor Profile – for Dangerous Goods Regulations Instructors ONLY 

If you are submitting the profile of more than one instructor, please copy and complete this section for each instructor. 

Name of Instructor: 

Mr. /Mrs. /Ms. First Name Family Name 

You must include the following with your application: 

Letter of instructor appointment. (signed by both the organization’s director and the instructor) 

Instructor’s CV. (including details of Cargo Industry working experience - preferably 5 years in the handling 

and acceptance of dangerous goods or in hazardous materials safety operations.) 

Valid IATA or IATA Dangerous Goods Regulations Certificate (date: ) or 

Valid equivalent Dangerous Goods Regulations Certificate (date: ) and 

Proof of approval issued by local civil aviation authority to instruct DG courses. If applicable (date: ) and 

IATA Professional Skills for DGR Instructors course marked 80% or higher (date: ) or 

Equivalent course with a mark of 80% or higher (date: 

) or 

Professional references of previous instructing experience (min. 100 hours) (# hours: ) 

“I certify that the information provided here and in any attachment hereto is true and correct.” 

Instructor Signature: 

Date: 

___________________________________________ 

B. International Aviation Program* 

Airline Finance & Accounting Mngt Airline Revenue Management Ground Operations Management 

*Instructor Profile – for Aviation Management Level Courses ONLY 




Instructor’s CV. (including details of 2 years working experience at supervisory or management level in the subject matter of the 

respective Aviation courses) and 

Professional references from current or previous employer(s) and 

Recognized teaching certificate (date:______) or 

IATA Instructional Techniques Course (within 12 months of engagement by the School) or 

Equivalent teaching experience 

ATC per Signature/Title: 

Date: 

IATA per Signature/Title: 

Date:


ATC Authorized Course(s) 

Modification Form 

Please use this form if you are seeking authorization for additional course(s) or wish to 

cancel course(s) in a Training Program for which you are already authorized. 

1. Adding/Removing Course(s) to a Currently Authorized Program: 

A. Please indicate which program you are currently authorized for and wish to modify. 

If you are authorized for more than one program, please copy and complete this page for 

each program. 





B. Please complete the following information as applies to your Head Office and/or Branch. 

If you have multiple locations, please copy and complete this section for each location. 

HEAD OFFICE: 

BRANCH: 





Number: 

Your Authorisation ID number is printed on your certificate. 


Tel number: 

Fax number: 

Email: 

Authorized Program: 

Course(s) in your 

currently Authorized 

Program: * 

Please list all your 

currently Authorized 

Courses and the 

additional courses for 

which you are seeking 

authorization. 

Please indicate the 

status of each course 

by checking the 

appropriate box (i.e. 

Keep / Add / Cancel) 

Keep: Add: Cancel: 






Keep: Add: Cancel:


*If you have indicated above that you are seeking authorization for any of the courses listed in section A or B below, 

please complete the appropriate instructor profile section. 

A. International Cargo Training Program* 

IATA Dangerous Goods Regulations – Initial Course 

IATA Dangerous Goods Regulations - Recurrent Course 

*Instructor Profile – for Dangerous Goods Regulations Instructors ONLY 




You must include the following with your application: 

Letter of instructor appointment. (signed by both the organization’s director and the instructor) 

Instructor’s CV. (including details of Cargo Industry working experience - preferably 5 years in the handling 

and acceptance of dangerous goods or in hazardous materials safety operations.) 

Valid IATA or IATA Dangerous Goods Regulations Certificate (date: ) or 

Valid equivalent Dangerous Goods Regulations Certificate (date: ) and 

Proof of approval issued by local civil aviation authority to instruct DG courses. If applicable (date: ) and 

IATA Professional Skills for DGR Instructors course marked 80% or higher (date: ) or 

Equivalent course with a mark of 80% or higher (date: 

) or 

Professional references of previous instructing experience (min. 100 hours) (# hours: ) 

“I certify that the information provided here and in any attachment hereto is true and correct.” 

Instructor Signature: 

Date: 

___________________________________________ 

B. International Aviation Program* 

Airline Finance & Accounting Mngt Airline Revenue Management Ground Operations Management 

*Instructor Profile – for Aviation Management Level Courses ONLY 




Instructor’s CV. (including details of 2 years working experience at supervisory or management level in the subject matter of the 

respective Aviation courses) and 

Professional references from current or previous employer(s) and 

Recognized teaching certificate (date:______) or 

IATA Instructional Techniques Course (within 12 months of engagement by the School) or 

Equivalent teaching experience 

Please send your application form to either of the following two addresses: 

Email to: 

Mail to: 


IATA Training & Development Institute (ITDI) 

Manager - Channel Partners Business Development 

800 Place Victoria, P.O. Box 113 

Montreal, Quebec 

Canada H4Z 1M1 

ATC per Signature/Title: 

Date:

Annex 2 

Instructor Qualifications

ATC INSTRUCTOR QUALIFICATIONS 

Instructor Qualifications for Dangerous Goods Regulations Courses (DGR) and Management 

Courses Requiring Technical Expertise 

ITDI requires that the following information be provided for review and approval, along with 

the ATC application, as proof of the assigned instructor qualifications on the following 

courses: 

a) IATA Dangerous Goods Regulations (DGR) Instructors 

 

 

 

 

Must hold a valid Dangerous Goods Regulations Certificate obtained after successful 

completion of the IATA Dangerous Goods Regulations Initial Course or an equivalent course. 

IATA reserves the right to assess whether a course offered by another establishment 

constitutes an “equivalent” course for these purposes; 

Should have a minimum of two (2) years of working experience in cargo operations, preferably 

in the handling and acceptance of dangerous goods or in hazardous materials safety 

operations; 

Must provide proof, where applicable, of approval issued by the local civil aviation authority to 

instruct dangerous goods courses; 

Must meet one of the following additional requirements: 

 

 

 

Hold a recognized teaching certificate; OR 

Complete (within 12 months of engagement by the School) the IATA Professional Skills for 

DGR Instructors course or an equivalent course and obtain 80% or higher; OR 

Have equivalent industry teaching experience. 

Instructors must remain current with the latest changes to the DGR regulations. 

ATCs are required to provide proof that their proposed DGR instructors meet the foregoing criteria 

by providing ITDI with copies of all certificates and diplomas, as well as a detailed résumé and at 

least two (2) current professional references. Where a certificate is in a language other than 

English, IATA reserves the right to request that the applicants submit, at their own expense, a 

certified translation. 

ANNEX 1 – APPENDIX 1 – ATC INSTRUCTOR QUALIFICATIONS 1

) IATA Aviation Training Program Instructors 

The candidate instructor(s) proposed by an ATC seeking authorization to teach one of the following 

management level Aviation courses shall meet IATA’s qualification requirements: 

Airline Finance and Accounting Management 

Airline Revenue Management 

Ground Operations Management 

ATCs must provide at the time of application for authorization to teach one of the above-mentioned 

courses, the following information for review and approval: 

 

 

 

 

 

 

The instructor(s) must have a minimum of two (2) years or working experience at a supervisory 

or management level in the subject matter of the respective Aviation course they wish to teach; 

Must provide at least one reference letter from their current or previous employer, verifying their 

professional experience and expertise in the respective subject matter; 

Must meet one of the following additional requirements: 

Hold a recognized teaching certificate; OR 

Complete (within 12 months of engagement by the school), the IATA Instructional Techniques 

Course; OR 

Have equivalent industry teaching experience. 

ATCs are required to provide proof that their proposed Aviation instructors meet the foregoing 

criteria by providing ITDI with copies of all certificates and diplomas, as well as a detailed résumé. 

Where a certificate is in a language other than English, IATA reserves the right to request that the 

applicants submit, at their own expense, a certified translation. 

Instructor Approval 

The above referenced instructor qualifications required by IATA may be subject to change from time 

to time, as determined by IATA. Any change in these standards will be communicated to the ATCs 

and posted on the ATC Resource Site. 

An approval is only valid for the instructor(s) identified in the ATC Application and approved by ITDI 

for the duration of the course authorization. IATA reserves the right to audit an instructor’s record 

with respect to student success rate and to remove an instructor’s approval at any time, for just 

cause. 

In order to change an approved instructor, the ATC is required to submit an Instructor Profile (Part D 

of the ATC Application Form) for the new instructor, along with any required attachments. ITDI will 

promptly review the requested change. The ATC cannot, under any circumstances, appoint a new 

instructor who has not been approved by ITDI. 

Instructor IATA Certificates or Diplomas 

Please note that IATA no longer issues specific Instructor Certificates or Diplomas. Candidate 

instructors may enrol as students, at any time, should they wish to obtain the IATA course 

certificate or diploma for the same course they intend to teach. In such case, the candidate 

instructors must pay all relevant course enrolment fees prior to writing the course examination. 

ANNEX 1 – APPENDIX 1 – ATC INSTRUCTOR QUALIFICATIONS 2

Annex 3 

ATC Resource Site 

User Guideline

IATA ATC Resource Site 

A. Accessing the Site for the First Time (new users) 

If you are accessing the site for the first time, you will be required to register as follows: 

1. Go to this link: http://www.iata.org/workgroups/atc-network.htm 

2. On the right column, click on Registration (external users only) 

3. Enter and confirm your email address – Please note that only 1 email address can be 

used per ATC. For security purposes, please ensure that this is the same ATC email 

address on file with ITDI. 

Click on Submit. Complete the Registration form that appears. 

For Company type, select 

“Other” 

Click on Submit to submit 

your registration form. 

4. The following message will appear: 

Please validate your email after logging into your mail box. 

5. Open the email sent to your mail box and click on the link provided to validate your email.

Once the site administrator approves your registration, you will receive an email with your User ID 

and password. 

B. Logging Into the Site (existing users) 


2. On the right column, click on Login (external users) 

3. Enter your User ID and Password

C. Resetting your Password 


2. On the right column, click on Login (external users) 

3. Click on Forgot password 

4. Enter your User ID. and Password – you will receive an email with your new password.

D. Downloading files 

1. Click on the a sub site on the left column 

2. Click on sub sites’ Document Library 

3. Once inside the Document Library, click on the a document folder 

4. On the right part of the document library, click on All Documents 

5. Click on Explorer View

6. Select files to download 

7. To Download, Copy the files from the Extranet Explorer view Window and Paste them on 

your computer.

Annex 4 

Online ATC Student 

Enrolment Form

ATC Online Enrolment Instruction 

(For ATC Use only) 

To begin, please have Internet Explorer open and navigate to 

http://www.iata.org/training/pages/ATC_registration.aspx 

1. Enter ATC code and password. Then click on “Validate”. 

#1 

2. Fill in ATC Name. 

3. Choose the Country 

4. Choose the Province/State (applicable to ATC in Canada only) 

5. Fill in the contact name 

6. Fill in the email address 

#2 

#4 

#3 

#5 

#6 

(If there is a specific branch to choose from, please follow steps 7-13. 

Otherwise please skip to step 14) 

7. Check “Shipped to an authorized branch” 

8. Fill in Authorized branch contact name 

9. Choose Branch Country 

10. Choose Branch province/state (applicable to ATC in Canada only) 

11. Fill in branch city 

12. Fill in branch address 

13. Fill in branch postal code 

Page 1 of 6 

IATA Training and Development Institute (Distance Learning)

# 7 

# 8 

# 9 

# 10 

# 11 

#12 

#13 

14. Select course category 

15. To select a course, check the box beside the course 

16. Choose the type of study material (eBook or printed version) 

# 15 

# 16 

17. Enter the number of kits, and then press tab button on your keyboard to see 

the unit price. 

# 17 

Page 2 of 6 


(If there is a student name to be submitted with online enrolment, please 

follow steps 18-21) 

18. Choose Salutation 

19. Fill in Family name 

20. Fill in First name 

21. Fill in 6 digit IATA client ID, if the student having previously taken IATA 

Distance Learning course under the same training program) 

(To add more student names) 

22. Click on “Add” 

(If there is no student name to be submitted with online enrolment) 

23. Click on “Delete” 

# 18 # 19 # 20 # 21 

Once finished adding courses 

# 22 

# 23 

24. (Optional) Fill in additional information into the additional information box if 

necessary (Please keep the message short) 

# 24 

25. Click on “Calculate Grand total” 

26. Verify that the course price, shipping fee and grand total amount are correct 

Page 3 of 6 


27. Choose Payment method 

Payment by Bank Transfer 

# 26 

# 25 

28. Fill in Name of Sender’s Bank 

29. Choose date of transfer 

30. Fill in Name of person or company executing the transfer (bank transfer 

ordering customer’s name) 

31. Click on “Browse” to attach a copy of the bank transfer issued by the bank 

(the attached file must be in gif, pdf or.jpg format with no special letters or signs 

in the file name) 

# 27 

# 28 

# 29 

# 30 

# 31 

Page 4 of 6 


Payment by Payment Card 

32. Click on “Submit” to go to payment card page 

# 32 

33. Verify Total Amount 

34. Select Credit Card Type 

35. Fill in Credit Card Number 

36. Select Expiration Date 

# 33 

# 36 

Billing Information (must be the same as the information that is registered with Credit Card 

Company) 

37. Fill in First/Last Name 

38. (Optional) Fill in Company 

39. Fill in Street Address 1 

40. (Optional) Fill in Street Address 2 

41. Fill in City/State/Postal Code 

42. Fill in Country 

43. Fill in Phone Number 

44. Fill in Email Address 

# 34 

# 35 

Page 5 of 6 


# 43 

# 37 

# 38 

# 41 

# 44 

# 39 

# 40 

# 42 

45. Click on “Continue” 

# 45 

Payment by IATA Clearing House (applicable to IATA Airline Member only) 

46. Choose IATA Clearing House as payment method and then click on “Submit” 

(Please note: ICH code must be indicated in the box of “Additional Information”) 

# 46 

Page 6 of 6 


Annex 5 

ATC Student Enrolment 

Letter

Dear John DOE, 

We are pleased to confirm your exam registration for Foundation in Travel and Tourism 

Authorized Training Center - ATC 

Order Number: 000000000 

Booking ID: 0000000000 

Exam Details: Please note that you have registered for the exam session during the week 

of September 03, 2012 You may change this registration to a different session at any time 

before the exam registration deadline through your user account. Once the exam 

registration deadline has passed, you may not change your exam date. Any form of 

excuse will not be accepted. Enrolment validity period cannot be extended. 

Exam Week: September 03, 2012 

Cancellation Deadline: July 16, 2012 

Venue: 

Montreal 

You will be allowed two attempts to successfully complete the course examination before 

the end of your enrolment validity period, December 08, 2013. 

IMPORTANT: Not attending an exam for which you have registered will result in a grade 

of NO SHOW which counts as the equivalent of FAIL. 

Available Exam Sessions within your enrolment validity period. 

Scheduled Exam Week: 

Exam Registration Deadline: 

August 27, 2012 to September 09, 2012 June 01, 2012 

September 03, 2012 to September 09, 2012 June 01, 2012 

November 26, 2012 to December 09, 2012 September 15, 2012 

December 03, 2012 to December 09, 2012 September 15, 2012 

February 25, 2013 to March 10, 2013 December 31, 2012 

March 04, 2013 to March 10, 2013 December 31, 2012 

May 27, 2013 to June 09, 2013 March 01, 2013 

June 03, 2013 to June 09, 2013 March 01, 2013 

August 26, 2013 to September 08, 2013 June 01, 2013 

September 02, 2013 to September 08, 2013 June 01, 2013 

November 25, 2013 to December 08, 2013 September 15, 2013

December 02, 2013 to December 08, 2013 September 15, 2013 

Local Exam Coordinator: 

A Local Coordinator in your country will provide yourou with the exact time and location of 

your examination approximately two weeks before the examination date. If you do not 

receive any information by this time, please contact your Local Coordinator or the IATA 

Training Team immediately. 

Your local coordinator is: 

John Doe 

IATA, Montreal 

Canada 

johndoe@iata.org 

Phone: 000000000000 

For more information related to the Examination Rules, visit the IATA website at 

http://www.iata.org/training/Pages/exam-info.aspx. 

We thank you for your interest in IATA Training and wish you the best in your studies. 

Sincerely, 

IATA Training team 

www.iata.org/training 

Copyright © 2012 IATA, All rights reserved. 

Tips: 

 

 

Add http://training.iata.org/login to your favorites to 

access your user account at any time. 

Put "noreply@iata.org" in your email address book to 

ensure future delivery of training-related messages. 

Contact Us: 

 

Contact Us 

Session Number: 0000038190

ATC Handbook - IATA

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