Bar-Coded Boarding Passes (BCBP) Implementation guide - IATA

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StB Bar Coded Boarding Pass Implementation Guide 4.3.1. Situational assessment Once the stakeholders and their relationships are identified, each scenario needs to be evaluated. The project manager should define a ranking method and collect the data on an ongoing basis. The resulting tables (see fig. 12-14) will serve to set priorities and track progress. Airport system situation 1-Station 2-CUTE 3-Ground handler 4-DCS 5-DCS status CDG VendorA Handler1 DCS1 Ready LHR VendorA Handler2 DCS2 Planning LGW VendorA Handler1 DCS2 Planning GVA VendorB Handler2 DCS3 No plan MXP VendorC Handler3 DCS3 No plan Airport equipment situation Figure 12 - Airport system situational assessment table 1-Station 6-Desk printers 7-Gate readers 8-Airline Kiosks 9-CUSS Kiosks CDG Ready Ready Ready N/A LHR Ready Ready Ready N/A LGW Ready Ready Ready N/A GVA Ready Ready N/A Planning MXP Unknown N/A N/A Unknown Figure 13 - Airport equipment situational assessment table Airport security situation 1-Station CDG LHR LGW GVA MXP 10-Home printed BCBP Accepted Accepted Accepted Accepted Unknown Figure 14 - Airport security situational assessment table Notes: 1. Station: the list of all the stations served by the carrier 2. CUTE: vendor of the Common Use Terminal Equipment 3. Ground handler: name of the handler operating at each station 4. DCS: name of DCS operating at each station 5. DCS status: a DCS is ready when it supports BCBP natively 6. Desk printers: 2D bar code capability of printers at all desks used by the airline 7. Gate readers: 2D bar code capability of readers at all gates used by the airline 8. Airline kiosks: 2D bar code capability of printer and reader at all airline kiosks 22/128 27-May-2009
Introduction 9. CUSS kiosks: 2D bar code capability of printer and reader at all CUSS kiosks used by the airline 10. Home printed BCBP: acceptance by security, immigration and airport authority 4.3.2. Progress tracking Each task or activity managed by the project team should also be tracked. The progress-tracking table (see fig. 15) ensures a good level of coordination and facilitates reporting to internal stakeholders. Activity Status Deadline Project Management issues In progress 30/10/06 Assessment of 3 rd party ground handlers In progress 30/10/06 readiness Internal staff training To be initiated 31/12/06 Web site configuration Completed 31/12/06 Internet & external awareness plans Initiated 31/03/07 Study for new equipment / technology / Initiated 31/03/07 software Layout of the boarding pass In progress 30/06/07 Figure 15 - Project progress tracking table Another useful template would list on a monthly basis the key activities, their status and their expected delivery dates. Such a template allows for tracking activities that are on target and those that are behind schedule. IATA uses its own colours to report on the progress of airlines and airports towards BCBP capability. 4.3.3. Risk assessment A risk that is clearly identified is easier to deal with and to mitigate. Here are some risks related to the project that may occur: • Airport infrastructures are not ready or not compatible • Third parties not aligned or not able to support BCBP • Legal department not aligned • Customers are not informed correctly and do not use the system properly • Airline management not on board • Staff are not aware of the project or procedures 4.4. Roll out The implementation of a BCBP project involves prototyping and testing of applications, integration with airport environment and other hardware equipment. It is highly recommended to first conduct pilot phases and then proceed to a step-by-step rollout phase, in order to tackle problems and fix them as they occur. Here are examples of steps in each implementation phase. 4 th edition - June 2009 - www.iata.org/stb/bcbp 23/128
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