Bar-Coded Boarding Passes (BCBP) Implementation guide - IATA

StB Bar Coded Boarding Pass Implementation Guide
4.1.2. Roles
The role of the participants should cover the main project tasks. Most roles are straightforward to
assign as they relate to participants jobs or activities.
Function
Roles
1- Project management Business case, planning, budget, coordination, monitoring progress
2- Marketing /
Communications
Boarding pass layout, internal and external communication,
advertising, launch
3- Finance Financial evaluations of cost model and requests for proposals
4- Human Resources Training staff
5- Passenger Services / Handle the new boarding passes in airports
Operations
6- e-business Upgrade web site
7- IT services Upgrade information systems such as DCS
* Chief Officer Sponsoring, stakeholder management
4.1.3. Responsibilities
The project manager needs to define a responsible participant for each task or deliverable. The
sponsor of the project may be asked to facilitate this definition.
Function
Responsibilities
1- Project management Deliver the project within time and budget
2- Marketing Leverage opportunities of the new boarding pass type
3- Finance Leverage potential cost savings
4- Human Resources Facilitate resources to drive the adoption of the new boarding pass
5- Passenger Services / Support customers and staff in the use of the boarding pass type
Operations
6- e-business Deliver user-friendly and reliable web interface
7- IT services Deliver a global and compatible infrastructure
* Chief Officer Set targets, remove roadblocks
4.2. Critical IT infrastructure elements
Boarding passes can either be issued via an airline’s web site or at the airport. In the latter case,
the check-in is processed either through the Departure Control System or through the systems of
ground handlers. Moreover, when interlining with partner airlines, a boarding pass for each
segment must be issued.
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