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Bar-Coded Boarding Passes (BCBP) Implementation guide - IATA

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3. STAKEHOLDER MANAGEMENT<br />

This section provides an overview of the stakeholders and describes the type of relationship an<br />

airline will have to manage.<br />

3.1. Stakeholders in the <strong>BCBP</strong> project<br />

The <strong>BCBP</strong> project generates a win-win solution at industry level. All stakeholders have to invest<br />

and all shall benefit from the transition to <strong>BCBP</strong>.<br />

Stakeholders Scope Benefits Requirements<br />

Airlines<br />

Airports<br />

Passengers<br />

Ground<br />

handlers<br />

Governments<br />

(Security,<br />

Immigration,<br />

Customs)<br />

Industry<br />

suppliers<br />

(DCS,<br />

printers,<br />

scanners)<br />

- <strong>IATA</strong> members<br />

- Airlines having<br />

Interline Through<br />

Check-in<br />

agreement with<br />

<strong>IATA</strong> members<br />

Airports where<br />

airlines use<br />

automated<br />

boarding control<br />

Passengers flying<br />

with <strong>IATA</strong> member<br />

airlines<br />

Companies serving<br />

<strong>IATA</strong> member<br />

airlines<br />

Countries where<br />

<strong>IATA</strong> member<br />

airlines operate<br />

Companies that<br />

provide current or<br />

future check-in and<br />

boarding solution<br />

- Cost savings for each<br />

passenger checked-in<br />

- Increased branding<br />

opportunities<br />

Space savings resulting in<br />

increased capacity and less<br />

congestion<br />

- Print the <strong>BCBP</strong> at home<br />

- Proceed directly to security<br />

/ immigration or to the “bag<br />

drop” area<br />

Competitive issue for<br />

ground handlers, as <strong>BCBP</strong><br />

is the new standard for<br />

boarding passes<br />

Unique industry data format<br />

on every boarding pass,<br />

enabling automated control<br />

- Availability of very reliable<br />

bar code equipment<br />

- Development of new<br />

solutions for mobile <strong>BCBP</strong><br />

- Development of web<br />

check-in,<br />

- Upgrade of check-in and<br />

boarding equipment,<br />

- Upgrade of Departure<br />

Control System<br />

- Staff training<br />

- Provide the new type of<br />

boarding pass at desks<br />

- Read them at the gates<br />

- Coordinate acceptance at<br />

concessions (e.g. lounges,<br />

duty free shops)<br />

Only a web access and a<br />

printer.<br />

- Implement <strong>BCBP</strong> at the<br />

request of airlines,<br />

providing higher level of<br />

service<br />

- Need to be informed of<br />

the new look and feel of the<br />

document<br />

- <strong>Bar</strong> code readers may be<br />

required at the access<br />

control point.<br />

- Provide a simple solution<br />

to support the <strong>BCBP</strong><br />

standard<br />

4 th edition - June 2009 - www.iata.org/stb/bcbp 13/128

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