Dealing with Difficult People

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How to Deal with the Behavior 2. Reality check • An important question to consider as soon as possible is whether the behavior is really causing performance problems. If it is not, and left alone things will not get worse, then leaving things often makes sense. As we reality check, it is important to consider the impact of the behavior on others and not just ourselves.
How to Deal with the Behavior 3. Focus on behavior • This is the key to dealing with difficult behavior. As tempting as it is to focus on the person this should be avoided. By separating the person from the behavior it enables one-to paraphrase Fisher, Ury and Patton in their best seller “Getting to Yes” -to be hard on the problem and soft on the person.
Page 1 and 2: Dealing with Difficult People Why B
Page 3 and 4: Difficult Behavior • Difficult be
Page 5: How to Deal with the Behavior 1. St
Page 9 and 10: How to Deal with the Behavior 5. Gi
Page 11 and 12: Coping with Difficult Situations
Page 13 and 14: • The reality is that we can all
Page 15 and 16: Re: Understanding Difficult Behavio
Page 17 and 18: Dealing with the “Tank” “TANK
Page 19 and 20: Dealing with “Grenades” “GREN
Page 21 and 22: Dealing with “Think-They-Know-It
Page 23 and 24: Dealing with the “Maybe” Person
Page 25 and 26: Dealing with the “No” Person
Page 27 and 28: Essential Skills for dealing with d
Page 29 and 30: Reaching a Deeper Understanding…
Page 31 and 32: Getting What You Project and Expect
Page 33 and 34: How To Deal With The Emotions • N
Page 35 and 36: Why Bother Controlling Our Response
Page 37 and 38: 3. Battle of the Ego • When we re
Page 39 and 40: 5. Waste of Energy • Where attent
Page 41 and 42: 7. Freedom of Speech • People are
Page 43 and 44: 15 Tips for Dealing with Difficult
Page 45 and 46: 4. Don’t Respond Many times when
Page 47 and 48: 7. Look for the Lessons No situatio
Page 49 and 50: 9. Become the Observer When we prac
Page 51 and 52: 11. Worst Case Scenario Ask yoursel
Page 53 and 54: 13. Most Important Will a reaction
Page 55 and 56: 15. Express It Take out some scrap

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