Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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12. Avoid Heated Discussions<br />
• When we’re emotionally charged, we are so<br />
much in our heads that we argue out of an<br />
impulse to be right, to defend ourselves, for<br />
the sake of our egos<br />
• If a discussion is necessary, wait until<br />
everyone has cooled off before diving into<br />
one.