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Dealing with Difficult People

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<strong>Difficult</strong> Behavior<br />

• At the core, most conflict is about needs that<br />

have not been satisfied-not just physical<br />

needs, but also psychological and procedural<br />

needs. <strong>Difficult</strong> behavior is often a result of<br />

psychological needs for control, recognition,<br />

affection, and respect.

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