Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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<strong>Difficult</strong> Behavior<br />
• At the core, most conflict is about needs that<br />
have not been satisfied-not just physical<br />
needs, but also psychological and procedural<br />
needs. <strong>Difficult</strong> behavior is often a result of<br />
psychological needs for control, recognition,<br />
affection, and respect.