Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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Getting What You Project and Expect…<br />
• Raise your expectations of people to help them raise their<br />
expectations of themselves.<br />
• Appreciate the person.<br />
• Be stern on bad behavior.<br />
• Expect good behavior.<br />
• Assume the best and give the benefit of the doubt.<br />
• Appreciate constructive criticism.<br />
– Don’t be defensive.<br />
– Verbally appreciate the person providing the criticism.<br />
– Redirect if necessary - focus on activities, not persons.
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