Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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Reaching a Deeper Understanding…<br />
• Identify positive intent<br />
– “Positive intent” is the good purpose meant to be<br />
served by a given communication or behavior<br />
– Apply “Positive Intent” to…<br />
• Getting the job done<br />
• Getting the job done right<br />
• Getting along <strong>with</strong> others<br />
• Getting appreciation
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