Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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Blending…<br />
• Blend <strong>with</strong> body and facial expressions<br />
• Blend vocally <strong>with</strong> volume and speed<br />
• Listen to understand (Chinese verb “To listen”)<br />
– Blend<br />
– Backtrack<br />
– Clarify<br />
– Summarize what you’ve heard<br />
– Confirm to make sure you got it right