Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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<strong>Dealing</strong> <strong>with</strong> the “No” Person<br />
“NO” CHARACTERISTICS:<br />
• Task-focused and needs to get it right<br />
• Finds the negatives in everyone and everything<br />
CHALLENGES:<br />
• Moving from fault finding to problem solving<br />
• Allowing them to be negative<br />
• Using them as a resource and early warning system<br />
• Not pushing for an immediate decision<br />
• Acknowledging their good intent