Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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<strong>Dealing</strong> <strong>with</strong> the “Nothing” Person<br />
“NOTHING” CHARACTERISTICS:<br />
• Passive<br />
• Can be task focused or people focused<br />
• Tends to be a perfectionist when task-oriented<br />
• Tends to <strong>with</strong>draw when people-oriented (rather than hurting<br />
anyone’s feelings)<br />
CHALLENGES:<br />
• Persuading them to talk<br />
• Planning enough time<br />
• Asking open-ended questions<br />
• Lightening the mood