Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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<strong>Dealing</strong> <strong>with</strong> the “Yes” Person<br />
“YES” CHARACTERISTICS:<br />
• Gets along but can easily over commit<br />
• Doesn’t understand the true nature of the task they have accepted.<br />
CHALLENGES:<br />
• Getting commitments you can count on<br />
• Making it safe to be honest<br />
• Talking openly and acknowledging their honesty<br />
• Helping them learn to better plan<br />
• Getting their word and summarizing their commitment<br />
• Ensuring understanding of negative consequences<br />
• Strengthening the relationship
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