Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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<strong>Dealing</strong> <strong>with</strong> “Think-They-Know-It Alls”<br />
“THINK-THEY-KNOW-IT-ALL” CHARACTERISTICS:<br />
• Specialists in exaggeration, half-truths, jargon, useless advice, and<br />
unsolicited opinions<br />
• Charismatic and desperate for attention<br />
CHALLENGES:<br />
• Finding an acceptable way to disavow their unworkable ideas<br />
• Providing them a little attention<br />
• Getting clarification for specifics<br />
• Being patient<br />
• Gently confronting them <strong>with</strong> the consequences of their negative behavior<br />
• Crediting the things they do right