Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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<strong>Dealing</strong> <strong>with</strong> the “Know-it-All”<br />
“KNOW-IT-ALL” CHARACTERISTICS:<br />
• Knowledgeable and competent people who intend to get it<br />
done in the way they have predetermined is best.<br />
CHALLENGES:<br />
• Opening them up to new ideas<br />
• Being prepared and knowing your stuff<br />
• Blending <strong>with</strong> their doubts and desires<br />
• Presenting your views indirectly<br />
• Turning them into mentors<br />
• Recognizing their expertise