Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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Conflict<br />
• Conflict is inevitable in the workplace. However, that<br />
does not mean that we cannot work to prevent<br />
unproductive behavior that leads to conflict. <strong>Difficult</strong><br />
behavior is a good example of an area where a<br />
difference can be made. Although it is easy to label<br />
people as difficult, the real focus should always be on<br />
the actual behavior. <strong>Dealing</strong> effectively <strong>with</strong> difficult<br />
behavior is a skill that can nip conflict in the bud.
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