Dealing with Difficult People

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Dealing with the “Sniper” “SNIPER” CHARACTERISTICS: • Attempts to control you through embarrassment and humiliation CHALLENGES: • Bringing the sniper out of hiding • Using searchlight questions like: “What’s the intent or relevancy of that statement?” • Using “Tank” behaviors if necessary • Making the behavior of “Sniping” uncomfortable
Dealing with “Grenades” “GRENADES” CHARACTERISTICS: • Feels unappreciated and disrespected • Ranting and raving is difficult to ignore CHALLENGES: • Taking control of the situation • Getting their attention • Making sure your tone and language are friendly • Showing genuine concern • Reducing intensity
Page 1 and 2: Dealing with Difficult People Why B
Page 3 and 4: Difficult Behavior • Difficult be
Page 5 and 6: How to Deal with the Behavior 1. St
Page 7 and 8: How to Deal with the Behavior 3. Fo
Page 9 and 10: How to Deal with the Behavior 5. Gi
Page 11 and 12: Coping with Difficult Situations
Page 13 and 14: • The reality is that we can all
Page 15 and 16: Re: Understanding Difficult Behavio
Page 17: Dealing with the “Tank” “TANK
Page 21 and 22: Dealing with “Think-They-Know-It
Page 23 and 24: Dealing with the “Maybe” Person
Page 25 and 26: Dealing with the “No” Person
Page 27 and 28: Essential Skills for dealing with d
Page 29 and 30: Reaching a Deeper Understanding…
Page 31 and 32: Getting What You Project and Expect
Page 33 and 34: How To Deal With The Emotions • N
Page 35 and 36: Why Bother Controlling Our Response
Page 37 and 38: 3. Battle of the Ego • When we re
Page 39 and 40: 5. Waste of Energy • Where attent
Page 41 and 42: 7. Freedom of Speech • People are
Page 43 and 44: 15 Tips for Dealing with Difficult
Page 45 and 46: 4. Don’t Respond Many times when
Page 47 and 48: 7. Look for the Lessons No situatio
Page 49 and 50: 9. Become the Observer When we prac
Page 51 and 52: 11. Worst Case Scenario Ask yoursel
Page 53 and 54: 13. Most Important Will a reaction
Page 55 and 56: 15. Express It Take out some scrap

Dealing with Difficult People

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