Dealing with Difficult People
Dealing with Difficult People
Dealing with Difficult People
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<strong>Dealing</strong> <strong>with</strong> the “Tank”<br />
“TANK” CHARACTERISTICS:<br />
• Wants to control the process and get things done<br />
• Behavior ranges from mild pushiness to outright aggression<br />
CHALLENGES:<br />
• Commanding respect<br />
• Holding your ground<br />
• Interrupting the attack<br />
• Aiming for the bottom line and fire<br />
• Establishing peace <strong>with</strong> honor (Such as: “You and I have<br />
to work together”)
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