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Dealing with Difficult People

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• The reality is that we can all be difficult from<br />

time to time. <strong>Dealing</strong> <strong>with</strong> difficult behavior is<br />

not easy and so we often procrastinate. We do<br />

so at our own peril. Being proactive and<br />

engaging the person in a conversation about<br />

their behavior is the first step toward conflict<br />

prevention.

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