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Presented by<br />
Ann-Maree O’Neill<br />
Director Human Resources<br />
Southport Sharks, Gold Coast Australia<br />
annmaree@reasons2reward.com<br />
<strong>Shaun</strong> <strong>McKeogh</strong><br />
Director Human Resources & Training<br />
Management Resources / ProFun Management Group<br />
Hong Kong Ltd<br />
smckeogh@profungroup.com
The Power of Story Telling
Our Story<br />
Look after your people + Look after your customers<br />
= Maximum Profits
ENGAGED EMPLOYEES<br />
Research by Gallup and others show that engaged<br />
employees have a positive impact on key business<br />
metrics.
EFFECTIVE OUTCOMES<br />
• Enhanced employee retention<br />
• Elevated performance and productivity<br />
• Increased attendance<br />
• Improved safety records<br />
• Successful completion of projects<br />
• Improved customer service
GALLUP SURVEY RESULTS<br />
• 54% are not engaged<br />
• 17% are actively disengaged<br />
• 29% of employees are actively engaged in their jobs
GALLUP SURVEY RESULTS<br />
The Gallup Organisation estimates that there<br />
are 22 million actively disengaged employees<br />
that cost the American economy up to<br />
350 billion per year in lost productivity.
WHAT DO EMPLOYEES WANT?<br />
• Focus on me<br />
• Know me<br />
• Care about me<br />
• See my value<br />
• Help me grow<br />
• Challenge me
HOW DO YOU DO THAT?<br />
• Provide feedback and guidance<br />
• Seek ideas and input from everyone<br />
• Provide opportunities for people to develop<br />
their potential<br />
• Make time to discuss issues<br />
• Train people to resolve issues<br />
• Provide opportunities to have fun
CREATE AN ENVIRONMENT WHERE<br />
EMPLOYEES WANT TO DO THEIR BEST<br />
• The incredible power of reward and recognition can<br />
change attitudes and inspire workers to become fully<br />
engaged team members of a shared vision.
Good Stories<br />
Characters<br />
Setting
Characters<br />
Senior Management<br />
• Be present<br />
• Communicate<br />
Supervisory Management<br />
• Motivate<br />
• Recognize<br />
• Train
Praise That Impacts!<br />
1. Name The Person<br />
2. Describe the specific action<br />
3. Describe the impact on the<br />
Guest<br />
4. Describe the impact on the<br />
business<br />
5. Sincere personal praise
Praise That Impacts!
BASIC FORMS OF EMPLOYEE<br />
RECOGNITION<br />
• Formal<br />
• Informal<br />
• Day to day
LOW COST IDEAS<br />
• Say hello<br />
• Learn the names of people in your team<br />
• Develop an exclusive club<br />
• Write a personal note of praise<br />
• Say well done with a card<br />
• Say thank you with a sticky note
SHARK BITES<br />
A Shark Bite is an integral part of ‘Oceans of Service’<br />
and is all about recognising your team members who<br />
do a great job. Shark Bites are an effective tool for<br />
providing instant, regular, positive and personal<br />
feedback to our team members.
SHARK TALES<br />
A “Shark Tale” is our way of thanking team members<br />
who have been recognised in a positive light by our<br />
customers through the Club Comments or email<br />
feedback system.
GOLDEN SHARK<br />
Department winners will receive a “Silver Shark” award<br />
and will become a finalist for the overall “Golden<br />
Shark”.<br />
The winner of the “Golden Shark” is chosen by the CEO,<br />
Executive Team.
More Ideas…
Tokens
Splash Cards
Spin The Wheel
Where Can You Create Your Stories?<br />
Events, Functions, Breakfasts, Lunches, Dinners, Morning Breaks, Daily<br />
Briefs, Meetings, Birthday Parties, Anniversaries, Mile Stone<br />
Celebrations, In The Workplace, Out Of The Workplace, Training<br />
Sessions, In Front Of The Guests, In the Media!
Don’t Forget!<br />
Business Trades<br />
Budget It!<br />
Partner With Marketing Promotions<br />
Set Standards – Make It The Norm!<br />
Provide The Tool For Your Team Of Managers<br />
Take It Seriously And Set KPI’s!
Contact Us:<br />
Ann-Maree O’Neill<br />
Director Human Resources<br />
Southport Sharks, Gold Coast, Australia<br />
annmaree@reasons2reward.com<br />
<strong>Shaun</strong> <strong>McKeogh</strong><br />
Director Human Resources & Training<br />
Management Resources / ProFun Management Group<br />
Hong Kong Ltd<br />
smckeogh@profungroup.com
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