Transitional Care Hospital Patient Handbook - University of Virginia ...

Transitional Care Hospital
Patient Handbook

Table of Contents
Your Healthcare Team 3
Your Hospital Stay 4
Our Hospital and Services 5
Your Safety and Comfort 7
About Your Bill 8
Discharge Planning 9
Patient Rights and Responsibilities 10
Concerns, Complaints, Compliments 11
Welcome to UVA Transitional Care Hospital.
TV Channel Guide 12
Pain Management Scale 12
This handbook offers guidelines and resources to help
make your stay easier, safer and more comfortable.
At UVA Health System, and within each of our hospitals
Helpful Phone Numbers
Hospital Map
Back Cover
Back Inside Flap
and clinics, you will find caregivers and staff who are
dedicated to providing the best environment possible
for your treatment and overall well-being. Our goal is
to exceed your expectations of a healthcare provider,
Proveemos servicios de interpretación gratuita a
nuestros pacientes de habla Hispana. Cuando haga
su próxima cita, llámenos al teléfono 434.982.1794
para solicitar los servicios de un intérprete. Pacientes
de habla hispana pueden solicitar este Manual
del Paciente en el idioma Español en “Patient and
Guest Services.”
consistently offering top-quality healthcare, as well as
respect and consideration to all who entrust us with their
care. We encourage you to actively participate in your care
by asking questions and by offering your comments and
feedback, because your satisfaction is important to us.
R. Edward Howell, Vice President and CEO of University of
Virginia Medical Center and UVA Transitional Care Hospital
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UVA Health System
Mission, Vision and Values
Mission
To provide excellence, innovation and
superlative quality in the care of patients,
the training of health professionals, and the
creation and sharing of health knowledge.
Vision
In all that we do, we work to benefit
human health and improve the quality
of life. We will be:
n
Our local community’s provider of
choice for its healthcare needs
n
A national leader in quality, patient safety,
UVA Transitional Care Hospital Opens its Doors
to Patients with Complex Medical Issues
Welcome to University of Virginia Transitional Care Hospital.
Being a part of UVA Health System allows our patients to receive full
access to a wide range of clinical specialties, the latest technology,
expertise and services. During your stay, nothing is more important to
us than your safety, comfort and well-being.
We specialize in treating individuals with serious and complex medical
conditions that require a longer length of stay than is standard at
a typical acute care hospital. Our patients’ average length of stay is
between 25-28 days. Most individuals in our facility include those
who need weaning from ventilators, have complex wounds, or have
multiple complex medical issues that require more daily nursing,
therapy, nutritional and physician care.
service and compassionate care
n
The leading provider of technologicallyadvanced,
ground-breaking care
throughout Virginia
n
Recognized for translating research
discoveries into improvements in clinical
care and patient outcomes
n
Fostering innovative care delivery and
teaching/training models that respond
to the evolving health environment
Values
This institution exists to serve others,
and does so through the expression of
our core values:
Respect...
to recognize the dignity of every person
Integrity...
to be honest, fair and trustworthy
Stewardship...
to manage resources responsibly
Excellence...
to work at the highest level of
performance, with a commitment
to continuous improvement
2

Your Healthcare Team
In our facility, you and your loved ones are integral
members of our interdisciplinary team. You will see
and talk with members of your team on a daily basis.
This may include:
Attending Physicians Medical Doctors (MD) or Doctors
of Osteopathic Medicine (DO) who have the primary
responsibility for your care. They may also ask other
physicians who have a specialty in various fields
to evaluate and treat you during your stay with us.
Specialists commonly seen in our facility include kidney
doctors and plastic surgeons.
Case Managers Nurses or social workers who help
communicate and coordinate your care with your treatment
team, Medicare, Medicaid or your private insurance.
They assist you and your loved ones in planning for and
coordinating any needs you may have for your discharge
from our facility. Speak with your case manager if lodging
or services in our area are needed.
Catering Associates Staff who provides a balanced
selection of well–prepared food that specifically meets
your dietary needs.
Chaplains (non-denominational) Provide spiritual
care, support and comfort for you and your loved ones.
The chaplain can arrange for a religious ritual or a visit from
your spiritual leader. If you or your loved ones would like
to see a chaplain, dial “0” or ask a team member to contact
the on-call chaplain for you.
Clinical Liaison A liaison who meets with you and
reviews your clinical needs before you come to our facility.
They are also available to meet with your loved ones, your
treating physician and other clinicians to ensure a smooth
transition when you come to our facility.
Director of Quality Helps to interpret the rules of
healthcare regulation agencies and works with and through
the staff to help make sure you receive safe and satisfying
care. With input from the entire care team, including our
patients and families, the Director of Quality also seeks
ways to improve services and outcomes.
Ethics Consult Service Available at times when our
patients, their loved ones and our staff face difficult ethical
issues about treatment choices. This service is available
24-hours-a-day by dialing “0” and asking the operator to
page number 1712.
Health Unit Coordinator (HUC) Assistant located
at the Team Station who coordinates communication
and documentation.
Housekeepers Keep our facility clean, neat and
orderly.
Nurse Practitioners (NP)/Physician Assistants (PA)
Clinicians who have completed special training and
work with physicians to provide and/or direct your care
and treatment.
Occupational Therapists (OT) Help you with
basic daily tasks like bathing, dressing and toileting. They
also help you do activities that you may enjoy but find to
be challenging now due to your physical limitations.
Patient Care Assistant (PCA) or Patient Care
Technicians (PCT) Staff who, with guidance from your
RN, take vital signs and assist you with your daily needs.
Pharmacists Prepare and dispense your medications
and consult with your team to be sure your treatment gives
you the most benefit. They can answer your questions
about medicines and possible reactions.
Physical Therapists (PT) Therapists who teach
you how to move safely and plan for the equipment you
may need to ensure safe mobility in the hospital and
when you leave.
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Psychologists Mental health practitioners provide you
and your loved ones with counseling and support to help
you deal with your illness.
Registered Dieticians (RD) Evaluate your nutritional
needs and suggest the best types of alternative
feedings, if necessary.
Registered Nurses (RN)/Licensed Practical Nurse
(LPN) Those who coordinate, implement and/or
oversee all of your care.
Respiratory Therapists (RT) Evaluate, treat and care
for patients with breathing or other cardiopulmonary
disorders. They help you breathe easier with or without
equipment and medicines.
Speech and Language Pathologists (SLP)
Help you overcome difficulties in swallowing, speaking
and understanding language, as needed.
Your Hospital Stay
Care Partners
A Care Partner is a person(s) you appoint to stay with
you and be involved in your care during your stay in our
facility. When you are admitted to our facility, we will ask
you to appoint one or two adults to be your Care Partners.
You may change your Care Partners at any time during
your stay. They will become integral members of your
healthcare team and will be able to keep other family/
friends/loved ones informed about your care.
Mail, Packages, Balloons and Flowers
These items may be sent directly to:
UVA Transitional Care Hospital
2965 Ivy Road
Charlottesville, VA 22903
Please note: only mylar balloons, not latex, are permitted
in our facility to ensure the safety of all our patients. If mail
or packages arrive for you after your discharge, we will
have them forwarded to the address we were given at
the time of your admission. Please call our main hospital
number at 434.243.4394, if you have any questions.
Friends and family may also send free e-cards now
available via our website: uvahealth.com/ecards
Patient Food Services
Catering-To-You allows our Nutrition Services team to
bring you the diet ordered by your physician. The Catering
Associate will help you make your meal and snack choices
daily. If you are given a restricted diet, the associate will talk
to you about this. If you arrive late in the evening, talk with a
member of your treatment team about your food options.
Patient Rooms
All of our patient rooms are private. Each room is designed
to promote healing and comes equipped with the latest
innovations in technology to enhance your comfort.
Our beds are all electronically operated and equipped
with controls for lights, telephone, TV and a call system to
contact a member of your treatment team. We will review
how to use these items when you are introduced to your
room. In addition, some of our rooms are specifically
adapted to meet the special needs of our bariatric and
dialysis patients.
Quiet Time
To help promote healing and reduce stress, we encourage
a quiet atmosphere throughout our facility. We offer
earplugs or earphones for the bed’s pillow speaker if
noise is a problem. If you have any questions or concerns,
please speak to a member of your treatment team.
4

Telephones
We ask that you have friends, family or loved ones call
either you or your Care Partner directly to receive information
about your condition. You may use the telephone on the bed
to make a call 24-hours-a-day. These phones do not accept
calls between 10 p.m. and 8 a.m. to allow for your rest.
To dial an outside number, dial “9” then your number.
To make a long distance collect call, dial “1-0” and then
the area code and number. If you need further assistance,
call our hospital operator by dialing “0.”
Cell Phones
To ensure the safety of our patients, cell phone use is
permissable only in certain areas. Unless you are utilizing
an Ntelos brand phone, please refrain from using your
cell phone or ask a staff member to direct you to an
approved area.
O
Television/Music
At each bed, you have access to cable channels from
Comcast. Ask us for help with closed captions or headphones
to use with the bed control. The full television
channel guide can be found on page 12 of this booklet.
Your Belongings
During your admission process, we will make a list of
the belongings you brought with you to our facility.
We ask that you send any valuables home. A small safe
is available for your valuables if they cannot be taken
home. If you have eyeglasses, dentures or hearing aids,
they should be kept visible and accessible to you.
Patient belonging bags will be provided to you for storing
these items. If you bring in electronic devices such as
laptops, they are the responsibility of you and your Care
Partner. Any devices you use in your bed must be used
on battery power only.
Our Hospital and Services
Lobby
Our lobby is the central hub for our services. Visitors
are met by our receptionist at the front desk where
they can receive their visitor pass between the hours
of 9 a.m. and 9 p.m. If the receptionist is off duty,
please obtain a visitor pass from the team station on
the unit. From our lobby area, you can be directed to
our public restrooms, dining area, patient rooms and
to UVA Imaging Center also located on the first floor
of our building.
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5

Our Hospital and Services (continued)
Food Services
The Outtakes Café is located on the first floor of our
Transitional Care Hospital, where we offer a variety of
prepared food options and vending services in a
comfortable dining atmosphere. The café is open Mon.- Fri.
from 8 a.m. to 4 p.m. Vending is available 24/7. You may
also enjoy your meal or snack on our outdoor patio.
Foreign/Sign Language Services
Free interpreter services are available through the use
of our Cyracom telephones and TDD. These services are
available for our patients and their loved ones who have
a limited ability to speak or read English, or who are deaf
or hearing impaired. Ask a team member for information
on how to access these services.
Chapel
An interfaith chapel is on the second floor of TCH.
This chapel is open 24-hours-a-day for quiet prayers
and reflection. A chaplain is on site or on call 24/7.
Blood Donations
Blood donation services are available on the main
campus of the UVA Medical Center. The blood donor
room is located in the lobby of the West Complex. If you
or your loved ones would like to donate blood, go to
vablood.org or call 434.243.2999 for more information.
Organ/Tissue Donation
We encourage you to talk about organ/tissue donation
with your doctor, family and friends. Under Virginia
law, your wish to be an organ/tissue donor must be
honored. Detailed information is at: Save7lives.org or by
calling LifeNet, Virginia’s organ procurement agency, at
434.296.7910 (toll-free 800.847.7831).
Gift Shop
The gift shop is located off the lobby on the first floor
of University Hospital, on the main campus of the
UVA Medical Center. The shop is open Mon.- Fri. from
8 a.m. to 8 p.m. and on Saturday and Sunday from
9 a.m. to 5 p.m.
Shuttle
We provide a shuttle to and from UVA Medical Center
approximately every 45 minutes, Mon. - Fri. from
8:38 a.m. - 4:53 p.m. A taxi service is also available when
the shuttle is not running.
Health Sciences Library
Claude Moore Health Sciences Library is located
on the main campus of UVA Medical Center between
University Hospital and West Complex. You can access
health information and check out books. Contact the
library by dialing 434.924.5444.
6

Your Safety and Comfort
Communication
At UVA Transitional Care Hospital, we take every
opportunity possible to involve you and your Care
Partner in your care. We believe good communication
is key to keeping you safe. Our nursing staff will give
their shift report at your bedside so you are able to
hear an update and ask questions about your care.
Our physicians and interdisciplinary team also make
daily rounds to review your care and establish your plan
of care for the next 24 hours. Once a week we will review
your plan of care, establish weekly goals and discuss
your discharge goals. This plan will be reviewed with you
and you are encouraged to ask questions at any point
during your stay.
Some questions to consider include:
n
What is wrong? (My diagnosis)
n
What might happen next? (My prognosis)
n
What medical tests, treatment plans and medicines
do I need?
n
How do I get help or more information about taking
care of myself after leaving the hospital?
n
What can I expect in the future?
n
Will I need follow-up care?
Advance Directives
Advance Directives are legal documents you can use
to make your healthcare decisions known. This booklet
contains an Advance Directive form and instructions in
the back pocket. You can also ask your Case Manager
to provide you with one.
Patient Identification
When you are admitted to Transitional Care Hospital,
you will receive a band to wear on your wrist. This band
will have your name, date of birth and medical record
number. To keep you safe, our staff will confirm your
name and date of birth before giving you any medications
or performing any procedures.
Staff Identification
Members of your treatment team will identify themselves
and their role in our facility when they enter your room.
They will also explain why they have come to see you.
Our staff also wear a name badge to identify who they
are and what they do. These name tags are worn above
the waist so you may be able to read them clearly. If you
are unable to read a nametag, please feel free to ask.
Preventing Falls
Feeling weak, taking certain medicines and being in
an unfamiliar place can make you more likely to fall.
Ask us about our “Fall Prevention Program” and:
n
Follow our instructions about getting in and out of
bed or walking around.
n
Ask for help if you feel weak or dizzy.
n
Wear low-heeled, non-skid shoes or slippers.
n
Keep personal items in easy reach. If you cannot reach
something you need, press the call button for help.
n
Let us know if you see anything that might be a safety
hazard – like liquid spills or suspicious smoke.
Preventing Infections
Infection prevention is very important. We use gloves,
gowns, masks and eye protection based on your
condition. Patients, visitors and staff must follow
any instructions posted at your door.
n
Your visitors should come to the hospital only
if they feel well.
n
Anyone coming in contact with you should wash or
cleanse their hands upon entering and exiting your
room. Hand cleaner/alcohol gel can be found outside
the patient rooms and is routinely used by staff to
cleanse their hands.
n
If you cannot get out of bed to wash your hands,
ask your nurse for hand cleaner.
n
Bathrooms in patient rooms are for patients only.
Everyone else should use public restrooms.
2
7

Pain Management
Your comfort is important to us. Members of your
treatment team will ask you about your pain and discuss
a goal to optimize your physical and emotional comfort.
We use a tool called the “UVA Pain Management Scale”
(see page 12) when we ask you about pain.
At any time, please tell your team member:
n
When you started feeling pain and how long it lasted
n
Where you feel the pain
n
How strong the pain is and how it feels (sharp, dull or ache)
n
What you are unable to do because of the pain
n
If you are having surgery or a procedure, staff will work
together to ensure your safety. Members of the nursing
staff will regularly ask you if your needs are being met..
Tobacco and Smoke-Free Zone
UVA hospital grounds and buildings are tobacco and
smoke-free.
Speak Up for Safety
We support the “Speak Up for Safety.” Please refer to
the booklet.
n
What makes your pain better and what makes it worse
Additional Safety Tips
There are many things you can do to be an informed,
active participant in your healthcare and to increase
your healthcare safety.
n
Learn as much as possible about your illness and
treatment options. Write down your questions and
practice asking them (see page 7 of the handbook).
n
Pay attention to and report your symptoms – pain,
nausea, drowsiness, etc. – or if something just
doesn’t “feel right.”
n
Let your healthcare team know about all your
medicines, including over-the-counter or herbals,
allergies and any reactions to medicines or treatments.
Ask your nurse for a wallet card to list your medicines.
n
Be sure healthcare providers correctly identify you
by looking at your ID bracelet and asking your name
and date of birth.
n
Ask healthcare providers to say who they are and
explain what they are doing.
n
Ask a family member or friend to be with you when
talking with your doctor or others to help recall what
was said, to take notes, or to ask questions. They can
also help us know your specific needs.
n
Pay attention to your care and make sure you are
getting the right treatments and medicines.
n
You are the center of your healthcare team.
Ask about anything you do not understand.
About Your Bill
For most services at UVA Transitional Care Hospital,
you will receive two bills:
n
One bill will be from the hospital and include charges
such as room and board, medicine, supplies, and
radiology and laboratory tests.
n
Another bill will come from UVA Physicians Group
(UPG) for services provided by doctors.
n
Paying these bills is your responsibility. However,
as a courtesy, the hospital and UPG will file claims to
your insurance company for you at your request.
Unable to Pay Your Bill?
If you are unable to pay for your care, you may be
able to receive help.
n
Your social worker can tell you about our financial
assistance program.
n
You can also visit uvahealth.com and click on
“patient and visitor info.”
n
Please call our Financial Screening office at
434.924.5377 or 800.523.4398 to ask for or
find out more about financial assistance.
n
A completed application will be required, and you
will be asked to write down all assets and income.
Questions or Concerns?
Our staff can address your questions or concerns
about your bills.
n
For hospital charges, call 434.924.5377.
8

Discharge Planning
From the time you are admitted to UVA Transitional
Care Hospital, we will work with you to plan for
your discharge day. This is the day you will either
be discharged home from our facility or successfully
transition to another level of care. Your team will
work closely with you and your loved ones to ensure
your discharge needs are identified and met.
We will work with your local vendors, service
providers and community resources to meet your
needs after discharge.
Frequently Asked Questions about
Discharge Day:
Who decides when I am ready to leave the hospital?
Your doctor and the healthcare team will work with
you to decide the best time for your discharge.
Our goal for your discharge is before noon so you can
get home and get settled before evening.
What do I need to do?
When a discharge date is set, make sure someone
can bring you home and have home care ready.
Before your discharge day, have someone take your
items and gifts home and bring loose-fitting clothes
for you to wear home.
What if I am going to another facility, not home?
The hospital staff will make arrangements for you to
get to the other facility.
Will I get instructions before I leave?
Yes, we will review written discharge instructions with
you about your care, level of activity, follow-up visits,
medicine, supplies, and services. This is the time to
get all of your questions answered.
Will I get medicines or prescriptions before I leave?
Your doctor may order medicines for you to take after
you are discharged from the hospital. We encourage
you to have these prescriptions filled at your local
pharmacy so they know all of the medicines you are
taking. Keep a current list of your medicines and
allergies and vaccinations. For all medicines write
down the name, how many (amount), how much
(dose), when and why it is taken, and anything
special. UVA is making it easier for you to keep track
of this information through a new online tool known
as MyChart. Learn more at mychartuva.com.
Who can I call if I have questions about possible
home health services?
During regular business hours, your case manager
can help you understand your Home Health choices
and services.
2

Patient Rights and Responsibilities
UVA Transitional Care Hospital provides an environment
that promotes quality healthcare for its patients while
respecting the rights of those patients. Employees are
expected to assist patients, their legal representatives
(surrogate decision makers), and their families in
understanding and exercising each patient’s rights.
Likewise, patients, their legal representatives and their
families are expected to understand their responsibilities
to the individuals providing care and services to them.
Patient Bill of Rights
Transitional Care Hospital is dedicated to providing each
patient the best healthcare and service possible. Our staff
understand that patients expect to receive considerate
and respectful care. We honor patients’ rights to be
informed about, and involved in, making decisions about
care and treatment. Each patient, or the patient’s legal
representative(s), has the following rights:
n
To receive considerate and respectful care in an
environment that preserves personal dignity;
n
To have his/her cultural, psychosocial, spiritual and
personal values, beliefs and preferences respected and
to have access to pastoral and other spiritual services;
n
To know about the patient’s illness or condition
and proposed treatment and to participate in the
development of a plan of care. Doctors and other
members of the care team will provide information
in language the patient or legal representative can
understand, and will use interpreter or other languageassistance
services as necessary;
n
To make decisions about the patient’s care, including
the right to know why operations or treatments are
needed and who will perform the operations or
treatments. This includes the right to refuse care or
treatment and to know what may happen if care or
treatment is not provided;
n
To develop advance directives if the patient has
decision-making capacity and is 18 years of age or over,
and to have hospital staff comply with those directives;
n
To access information contained in the patient’s medical
record. This includes the right to know the name of the
doctor who is in charge of care and treatment and the
names of other Medical Center staff providing care;
n
To have a family member or representative and the
patient’s own physician notified promptly of the patient’s
admission to the hospital;
n
To receive treatment without discrimination as to race,
color, religion, sex, national origin, disability, sexual
orientation, or source of payment;
n
To receive care in a safe setting, free from mental,
physical, sexual and verbal abuse and neglect,
exploitation and harassment and to access protective
and advocacy services, including notifying government
agencies of neglect or abuse;
n
To personal privacy while in the hospital and to have
all information about the illness or condition and care
treated as confidential as consistent with law;
n
To be free from restraints of any form that are not
medically indicated;
n
To receive appropriate assessment and management
of pain;
10

n
To agree or refuse to take part in or withdraw from
any research study or experiment related to care
or treatment;
n
To review bills and have questions about bills answered;
n
To know about a practitioner’s financial relationships
with drug, medical product and medical device
companies. Patients and/or their agents may ask their
practitioners about such relationships, and may also
find information regarding practitioners’ relationships on
the University of Virginia Health System website under
uvahealth.com;
n
To discuss concerns or file a complaint regarding your
experience as a patient of UVA Transitional Care Hospital
with our Director of Clinical Operations, Director of Quality
Improvement or our Director of Case Management, and
to receive a response in a timely manner. There is also
a right to an internal appeal to any such response and a
right to file a complaint with an external agency.
Your Responsibilities as Our Patient
In order to receive optimal care, you and your legal
guardian are responsible for:
n
Providing accurate and complete information about your
present illness and past medical history and wishes for
your care and reporting perceived risks in your care and
unexpected changes in your condition;
n
Asking questions when you do not understand what you
have been told about your care, and when you
do not understand what you are expected to do;
n
Following the care, service or treatment plan that has
been developed for you and reporting any concern
you may have about your ability to follow and comply
with any proposed plan or course of treatment;
n
Accepting the consequences if you do not follow your
care, service or treatment plan;
n
Following the hospital’’s policies concerning patient
care and conduct which forbid:
n
Engaging in verbal or physical abuse
n
Using alcohol or illegal substances
n
Carrying weapons of any kind
n
Being courteous and showing respect for the rights
of others and being considerate of the Health System’s
personnel and property;
n
Promptly meeting any financial obligation.
Concerns, Complaints, Compliments
Concerns, Complaints, Compliments
At UVA Transitional Care Hospital, we strive to
create an atmosphere of openness and hospitality.
Your concerns, complaints and compliments are very
important to us. If you have unresolved concerns or
complaints, or you would like to give a testimonial
about a positive experience, our leadership team
wants to hear from you. Please call our main hospital
number at 434.243.4394 and ask to speak with a
director. In addition, you always have the right to
contact the agencies listed below to register a complaint
if you are not completely satisfied with our response.
Voicing concerns or complaints will not result in
negative effects in your care so you are encouraged
to speak freely — we want to hear from you.
Office of Licensure and Certification
Virginia Department of Health
9960 Mayland Drive, Suite 401
Richmond, VA, 23233
800.955.1819/804.367.2106
Fax: 804.527.4503
Email: complaints@vdh.virginia.gov
vdh.state.va.us/OLC
Office of Quality Monitoring,
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800.994.6610
Fax: 630.792.5636
Email: complaints@jointcommision.org
jointcommision.org
Office for Civil Rights, DHHS
150 S. Independence Mall West, Suite 372
Philadelphia, PA 19106-3499
215.861.4440/ 215.861.4441
Fax: 215.861.4431
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UVA Transitional Care Hospital TV Channel Guide
3 WVAW 16 (ABC)
4 WVIR 29 (NBC)
5 QVC
6 WCAV 19 (CBS)
7 WHTJ 41 (PBS)
8 The Comcast Network
9 WAHU 27 (Fox)
10 Cville Go. Access
11 WVPT 51 (PBS)
12 WVIR 29 (CW)
13 Public Access
14 Local Education
15 C-SPAN
16 Home Shopping Network
17 G4
18 WTTG 5 (Fox DC)
19 Jewelry TV
20 TBN
21 CNBC
22 MASN2
23 MSNBC
24 CNN
25 CNN Headline News
26 Fox News
27 The Weather Channel
28 USA
29 A&E
30 Lifetime
31 E!
32 BET
33 TV Guide Network
34 TBS
35 ESPN
36 ESPN2
37 Comcast SportsNet
38 The Golf Channel
39 Viendo Movies
40 TNT
41 Spike TV
42 ABC Family
43 Disney Channel
44 Cartoon Network
45 Nickelodeon
46 Animal Planet
47 Discovery Channel
48 TLC
49 Hallmark Channel
50 Travel Channel
51 TV Land
52 Bravo
53 Oxygen
54 AMC
55 Hallmark
56 Syfy
57 FX
58 truTV
59 History Channel
60 Food Network
61 HGTV
62 Comedy Central
63 MTV
64 VH1w
66 BIO
67 History 2
68 Style
69 LMN
70 MASN
Pain Management Scale
Pain Rating
Activity Rating
10 Worst possible pain
9 Unable to do any activities because of pain
8 Extreme pain
7 Unable to do most activities
6 Severe pain
5 Unable to do some activities because of pain
4 Moderate pain
3 Can do most activities with rest periods
2 Mild pain
1 Pain is present but does not limit activity
0 No pain — able to do all activities
Faces: Modified from Wong DL: Whaley & Wong’s essentials of pediatric nursing, ed
5, pp1215-16, St. Louis, 1997, Mosby. Used with permission.
Thermometer: Used with permission from Keela Herr, University of Iowa.
12

Helpful Phone Numbers
Hospital Operator “0” inside the hospital or 434.982.1100
Transitional Care Hospital front desk 434.243.4394
Billing Questions
For hospital charges 434.924.5377 or 800.523.4398
For physician charges 434.980.6110 or 800.868.6600
Blood Donations 434.977.8956 or 434.243.2999
Organ Procurement (LifeNet) 434.296.7910 or 800.847.7831
Health Sciences Library 434.924.1607
Compliance and Privacy Office (for HIPAA privacy concerns) 434.924.2938
Care Management (for ethical concerns and questions) 434.924.9126
University Hospital Gift Shop 434.924.2447
Lodging Arrangements 434.924.1299
Medical Records (voicemail - leave a message) 434.924.5136
Patient Information (for patient room and phone number) 434.982.1100
Ethics Consult Service Dial “0”
Ask for pager number 1712
Chaplaincy Services (for spiritual needs) Dial “0”
Transitional Care Hospital
2965 Ivy Road | Charlottesville, VA 22903
uvahealth.com