Terms & Conditions - HSBC

items or instruments that the Bank issues, negotiates, pays or processes on Customer’s behalf
or that the Bank takes from the Customer for deposit or for discount, collection or acceptance or
as collateral security.
“Joint Customer” means Customer(s) of Joint Account as specified in Section I Clause 10 herein.
“Master Account” means the Account maintained by the Customer with the Bank including,
where the context requires, a reference to any and each of the Accounts opened under the
Master Account.
“OLR” also known as Online Password Reset is a process where by the Customer resets the
Internet Banking Password online. OFR also known as Offline Password Reset is a process
where by the Customer reset the Customer Internet Banking Password offline. In this process,
the Customer are required to call to the Bank for approval to reset the Customer password.
“OFR” also knowns as Offline Password Reset is a process where by the customer reset the
Customer Internet Banking Password offline. In this process, the Customer is required to call to
the Bank for approval to reset the Customer password.
“Password Reset Questions” refers to a set of security questions the Customer has selected
and the corresponding security answers the Customer has provided to the Bank during the
Customer online password reset.
“Password” includes all confidential passwords, phases, codes, numbers, or other forms of
identification issued to the Customer, which may be used to access Personal Internet Banking.
“Personal Data” means personal information of the Customer or that of any other person
provided by the Customer.
“PhoneBanking PIN” means the personal identification number designated specifically for use
with the Phonebanking Service.
“PhoneBanking Service” means the services provided by the Bank to the Customer referred
to in Section VIII through which a Customer can utilise to access and/or operate a Customer’s
account(s) (including but not limited to the Master Account) and card(s) (including but not limited
to the Credit Card or Debit Card) and to enjoy such banking and other services as shall be offered
from time to time.
“PIN” means the personal identification number for the time being established for the Customer
for the purpose of identification of the Customer in giving instructions to the Bank by telephone
or for use with an Debit Card or a Credit Card, including any code number assigned to the
Customer by the Bank and any number(s) subscribed by the Customer for that purpose.
“Secured Credit” has the meaning set out in Section VI clause 1.
“Secured Indebtedness” has the meaning set out in Section VI clause 2.2
“Services” means any one or more of the services made available to the Customer under the
Master Account and/or a Tier at any time and from time to time including without limitation credit
facilities, Investment Services and Account services.
“Security Device” means the security device designated by the Bank for use by the Customer to
generate Security Codes (one-time passwords) to access and transact Personal Internet Banking
services.
“Security Code” means a one-time password generated by the Security Device.
“Tier” means a tier designated by the Bank and allocated to a Customer which allows the
Customer to enjoy certain Features under and/or in connection with the Master Account.
“Transaction Record” means a written or electronic record of activity or information pertaining
to an Account or Instruction which may be issued by the Bank and includes without limitation, all
Statements of Account, receipts, transaction records or confirmations generated by the Bank.
“Username” is the unique identifier, by whatever name called, which is selected by the Customer
in connection with the services.
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