Terms & Conditions - HSBC

. If the Customer sends a message, the Bank will aim to respond to within two working
days by email or by telephone. If this is not possible or the Bank is not able to answer the
query or comply with the request within this timescale, the Bank will aim to advise the
Customer within two working days. No request will be implemented until the Bank has
first sent a message as confirmation. Please be aware that once the Customer has sent
a request the Bank may not be able to reverse it before it is implemented.
c. Customers must not send the Bank messages:
(i)
In relation to matters for which there is a specific functionality on the Service e.g. to notify
the Bank of a change of address or to make a payment.
(ii) Which requires immediate attention (please telephone the Bank instead).
(iii) Which are transaction requests e.g. share dealing or fund management instructions.
(iv) Reporting the loss or theft of cheques or credit cards (please telephone the Bank instead).
(v) Which are offensive, frivolous or otherwise inappropriate.
(vi) If Customers do so the Bank may in its absolute discretion remove the “Email” facility or
terminate the Contract in accordance with the clause 13(g) below.
d. Under no circumstances should any message sent by the Bank be construed as an offer
to provide a product or service to the Customer on particular terms or at all.
12. Fees, supplementary terms, changes to and termination of the contract and services
a. The Bank reserves the right to charge fees in relation to the use and/or termination of the
services and to revise such fees. The Bank shall determine and give reasonable notice
to the Customer of the rate of any fee from time to time before they become effective
which shall be binding on the Customer if they continue to maintain or use the Service on
or after the effective date. Fees may be collected from the Customer in such a manner
and at such intervals as the Bank may specify.
b. Customers are liable for any telephone charges and any charges made by the Customer’s
internet service provider as a result of the use by the Customer.
c. Customers authorise the Bank to debit any of the aforementioned accounts with any
charges for providing the Service.
d. When the Bank introduces new Services the Bank may provide them on supplementary
terms, which will be notified to the Customer from time to time in accordance with these
Terms and Conditions.
e. The site(s) or screens with which Customers access the Service are subject to change
by the Bank, unless the Bank has specifically agreed to give prior notice to the Customer.
The Bank may make such changes (including changes to the layout) without notification
to the Customer.
f. The Bank reserves the right to change, revise or modify these Terms, the Services and
fees at any time, and the Customer agrees to be bound by all changes the Bank makes.
Notice of any changes to these Terms may be made by posting a notice on the website,
advertisement or such other means as the Bank, acting reasonably, may determine.
Customers can access the current version of these Terms from the public website.
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