Terms & Conditions - HSBC

of the Customer Username/Internet Banking ID, or Password or Password Reset Questions
or Security Code and/or unauthorised use, control or loss of the Customer Security Device to
us, the Customer will not be liable for loss occurring thereafter unless acting fraudulently or
negligently.
e. Customers are not liable for loss caused by:
(i)
Fraudulent or negligent conduct by the Bank’s employees or agents, or parties (including the
HSBC Group and any relevant Information Provider) involved in the provision of the Services.
(ii) Faults that occur in the Bank’s systems, including the systems used to provide the Services,
unless the faults are obvious or advised by a notice or message.
(iii) Unauthorised transactions occurring before the Customer has established a Username/
Internet Banking ID, and Password.
(iv) Loss or misplacement of funds caused by unauthorised transactions conducted through the
use of the Service as a result of a computer crime which should have been prevented by the
risks control and management measures adopted by the Bank.
(v) Any other transactions where it is reasonably clear that the Customer could not have
contributed to the loss.
f. Where the Bank knows or suspects a breach of security or other suspicious circumstances
with respect to, or in connection with the operation with one or more of the Customer’s
Accounts or the Service generally, the Bank may, at its absolute discretion and without any
liability, refuse to act on, or delay acting on the instruction and in that event, the Bank will, in
the extent possible, inform the Customer as soon as possible.
10. Security device
The Bank will make all reasonable efforts to ensure that the Security Device provided to the
Customer will perform as necessary to permit access to the Service as and when required.
The Customer must notify the Bank immediately if any Security Device fails to function
correctly and the only obligations that the Bank has with respect to the Security Device is
to replace the same with a new Security Device for a fee which the Bank shall determine
the rate at our discretion from time to time (not exceeding VND 200,000) except under the
following conditions:
a. Upon the defective Security Device being returned to us; and
b. If the Bank is satisfied that there is no default or negligence on the Customer’s part
which results in or contributes to the Security Device’s failure to function correctly.
Other than as specified in this Clause 11(a), the Bank shall have no other liability in
relation to this Security Device including, without limitation, liability for breach of any
implied term as to satisfactory quality, merchantability or fitness for purpose of any
Security Device. In addition, the Bank cannot be held liable for any loss or damages
incurred or suffered by the Customer arising from the Customer failure to safe-keep and/
or use the Security Device in accordance with our instructions and recommendations.
11. Secured Email
a. Customers may send the Bank secured messages through the Service through the
Mailbox function.
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