Terms & Conditions - HSBC

Username Internet Banking ID, Password and Security Code, the Instructions cannot
be changed or withdrawn without the Bank’s consent. Instructions are binding on the
Customer as understood and acted on by the Bank (or relevant members of the HSBC
Group) in good faith.
d. The Bank reserves the right to decline Customer Instructions or delay our response to any
Instructions while the Bank verifies the Customer’s identity or details of the Instructions.
The Bank may refuse to act on an Instruction, for example if a transaction exceeds a
particular value or other limit, or if the Bank know of or suspect a breach of security.
e. Where the Bank knows of or suspects a breach of security or other suspicious activity
with respect to or in connection with the operation of one or more of the Customer
Accounts or the Services generally, the Bank may, at our absolute discretion and without
any liability, refuse to act on or delay acting on the Instruction and in that event, the Bank
will, to the extent possible, inform the Customer as soon as practical.
f. The Bank is not liable for any failure, delay or other shortcoming by any third party with
whom the Customer has accounts or otherwise when the Customer is executing our
instructions to them where the incident is beyond our control.
g. The Bank may suspend any Service provided to the Customer without notice when the
Bank considers it necessary or advisable to do so, for example to protect the Customer
when there is a suspected breach of security or the Bank needs to suspend the Service
for unanticipated maintenance or other emergency or contingency reasons.
h. Interruptions can occur to computer systems. The Customer acknowledges that
Instructions sent via the internet may not reach the Bank who shall have no liability
in relation to any Instructions sent but not received for any reason beyond the Bank’s
control.
4. The Customer information
a. The Customer must provide information that the Bank requests to enable the Bank to
provide its Services. If Customer’s do not provide the information requested, the Bank
may not be able to provide all of its Services. Customer’s must ensure that information
provided in relation to the Services is true, complete and up-to-date.
b. The Customer acknowledges and agrees that the Bank will use, store and transfer
(whether within or outside Vietnam) and/or exchange the Customer details and information
to or with all such persons as the Bank considers necessary. This includes but is not
limited to any member of the HSBC Group for any and all purposes in connection with
such Service and/or for the purpose of promoting, improving and furthering the provision
of other financial services by us and any member of the HSBC Group to the Customer
generally, and/or any other purposes and to such persons as may be in accordance with
the Bank’s general policy on disclosure of information as set out in statements, circulars,
notices or other Terms and Conditions made available to the Customer from time to time.
c. Without prejudice to the above, Customers acknowledge that, where the Bank considers
it necessary or appropriate, the Bank may transfer any such details or information to
any service provider (whether situated in or outside Vietnam), under conditions of
confidentiality imposed on such service providers, for the purpose of data processing or
providing any service on the Bank’s behalf (including third party service providers, sales
and telemarketing agencies).
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