Terms & Conditions - HSBC

Password Reset Questions and Security Code.
h. The Customer must keep the Customer Password secret and secure at all times and
exercise reasonable care and diligence to prevent unauthorised use of the Customer
Username, Password, Password Reset Questions, Security Device and Security Code.
At no time and under no circumstances shall the Customer permit the Security Device to
come into the possession or control of any other person(s).
i. Once the Customer has logged on to the service, the Customer must not leave the
terminal or other device from which the Customer has accessed the service at any time
or let anyone else use it until the Customer has logged off the service using the log off
option. The Customer will be responsible for ensuring that the Customer have logged off
the service at the end of each session.
j. The Customer must notify us immediately of any unauthorised access to the Services
or any unauthorised transaction or instruction that the Customer know of or suspect or
if the Customer suspects someone else knows the Customer Username, Password,
Password Reset Questions, Security Code or has unauthorised possession, control or
use of the Security Device. The Customer may do so in person or by calling the telephone
number(s) listed on the website. The Bank may ask the Customer to confirm in writing
any details given. The Customer must also change the Customer Password immediately
to a number or combination that the Customer has not used before. Until the actual
receipt of such notification, the Customer shall remain responsible for any and all use
of the Services by unauthorised persons or for unauthorised purposes. The Bank will
require the Customer to help the police and the Bank in trying to recover any losses. The
Bank may disclose information about the Customer, or their Account(s) to the police or
other third parties if the Bank believes it will help prevent or recover losses.
k. The Bank may have to ask the Customer for the Customer Username Internet Banking
ID, but not the Customer Password, in order to provide maintenance services to the
Customer. If the Customer supplies the Bank with the Customer Username Internet
Banking ID, the Bank will keep it secure. NEVER REVEAL THE PASSWORD TO ANYONE,
not even an employee of the Bank.
l. The Customer agrees to be responsible for the performance and protection of any
browser or Personal Computer used in connection with the service.
m. The Customer agrees to check carefully their records of transactions and Statements of
Accounts and to inform the Bank immediately of any discrepancy.
3. Instructions relating to the services
a. The Customer requests and authorises the Bank to (a) rely and act upon all valid
Instructions authorised by the Customer, even if they may conflict with another mandate
given at any time concerning the Customer’s Accounts and (b) debit the Customer
Accounts with any amount the Bank has paid or incurred with any Instructions.
b. An Instruction will be considered as authenticated and accepted by the Bank if it has been
effected through the services using an appropriate Username, Password, Password
Reset Questions and/or Security Code, and any other additional verification imposed by
us, if applicable.
c. When the Customer sends Instructions in connection with the Services using the
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