Moving Upstream - Leeds, Grenville and Lanark District Health Unit

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Planning Driver Organizational Goals Planning Driver This driver examines organizational planning processes and how performance is measured and evaluated to assess progress and outcomes (19). What is the Issue? The program review completed in 2011 set priorities for the OPHS program requirements based on need and impact data, however an ongoing way to link priorities with resources is required. There is inconsistent use of data and evidence for planning and a lack of integration of the foundational standard throughout the programs. There is a need for information systems and clear processes/tools to meet accountability and public reporting requirements from the province and as identified in the Organizational Standards. Goal: Public health planning and practice that responds efficiently and effectively to current and evolving conditions. Strategies: Develop and implement a planning framework for use throughout the organization, including health equity framework and tools and foundational standard integrating mechanisms. Develop and implement a performance management & accountability strategy, using the Results-Based Accountability (RBA) framework, considering Accountability Agreements and Accreditation requirements. 44 Moving Upstream: 2013-2018 Strategic Plan Leeds, Grenville & Lanark District Health Unit
Organizational Goals Client Driver Client Driver This driver examines the organization’s focus on client-centred programs and services, to achieve client satisfaction and meet program outcomes (19). What is the Issue? While the new service delivery model will increase the accessibility of programs and services, the Health Unit needs to develop client service standards and a formal community engagement strategy to meet requirements in the Organizational Standards. A Health Unit client satisfaction survey conducted in 2011 with 173 respondents indicated that 77% were ‘very satisfied’ and 19.4% were ‘satisfied’ with the programs and services they received; 82% ‘strongly agreed’ that staff were knowledgeable and competent; and 80.1% ‘strongly agreed’ that the service met their needs (22). In a survey conducted by Statistics Canada , 70.6% of residents were aware of the Health Unit (households with children are more likely to be aware); 58.5% thought that the Health Unit is either a ‘somewhat reliable’ or ‘very reliable’ source of information; 29.1% recognize our logo and 6.2% reported visiting our website (23). The increasing trend toward the use of social media is an opportunity for use to enhance community awareness of our programs and services. Goals: Clients and community satisfied with and engaged in programs and services. Strategies: Develop and implement a community & client engagement strategy, including client service standards. Develop and implement an external communication and marketing strategy, including the use of social media Moving Upstream: 2013-2018 Strategic Plan Leeds, Grenville & Lanark District Health Unit 45
Page 1: Moving Upstream Leeds, Grenville &
Page 4 and 5: Acknowledgements This report is the
Page 6 and 7: Executive Summary Health Goals and
Page 8 and 9: Executive Summary Organizational Go
Page 10 and 11: Introduction Process Used to Develo
Page 12 and 13: Strengths Organizational Profile Ou
Page 14 and 15: Challenges Organizational Profile O
Page 16 and 17: Population Profile Population Growt
Page 18 and 19: Strategic Plan Strategic Plan The H
Page 20 and 21: Health Unit Identity Strategic Plan
Page 22 and 23: Health Strategies Strategies A Popu
Page 24 and 25: 1. Healthy Growth & Development Hea
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Page 28 and 29: 2. Healthy Living Health Goals What
Page 30 and 31: 2. Healthy Living Health Goals 2. R
Page 32 and 33: 2. Healthy Living Health Goals The
Page 34 and 35: 3. Health Equity Health Goals What
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Page 38 and 39: 4. Healthy Environment Health Goals
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Page 42 and 43: Accountability Goal & Strategies Ac
Page 44 and 45: Organizational Goals Organizational
Page 46 and 47: Leadership Driver Organizational Go
Page 50 and 51: People Driver Organizational Goals
Page 52 and 53: Partner Driver Organizational Goals
Page 54: References 16. Ontario Disability S

Moving Upstream - Leeds, Grenville and Lanark District Health Unit

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