Dealing with difficult complaints and applicants
Dealing with difficult complaints and applicants
Dealing with difficult complaints and applicants
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
The importance of terminology<br />
Terminology can influence how<br />
complainants <strong>and</strong> their conduct is<br />
perceived <strong>and</strong> responded to.<br />
16