Dealing with difficult complaints and applicants
Dealing with difficult complaints and applicants
Dealing with difficult complaints and applicants
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Our new approach for dealing <strong>with</strong><br />
‘<strong>difficult</strong>’ complainants<br />
Our new approach to the management of so<br />
called ‘<strong>difficult</strong>’ complainants includes:<br />
• a realisation of the need to change the<br />
attitude <strong>and</strong> culture of organisations<br />
• a re-categorisation of the conduct that is<br />
seen as ‘<strong>difficult</strong>’<br />
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