Port Macquarie-Hastings Multicultural Directory - Hastings Council
Port Macquarie-Hastings Multicultural Directory - Hastings Council
Port Macquarie-Hastings Multicultural Directory - Hastings Council
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<strong>Port</strong> <strong>Macquarie</strong>-<strong>Hastings</strong><br />
<strong>Multicultural</strong> <strong>Directory</strong>
Contents<br />
Telephone Interpreter Service Language Card page 2<br />
Emergency Assistance and Information page 3<br />
Migration and Settlement Services pages 4-5<br />
Education Services page 6<br />
Government Services pages 7-9<br />
Interpreter and Translation Services page 10<br />
Health and Carer’s page 11-13<br />
Housing and Refuges pages 14-15<br />
Advocacy and Support pages 15-16<br />
Children, Youth and Families pages 17-18<br />
Community Networks and Communication page 19<br />
Service Update Form page 20<br />
<strong>Directory</strong> Evaluation Form page 21<br />
Map of the <strong>Hastings</strong> page 22<br />
1
Introduction<br />
People who have legally entered Australia as migrants or refugees may be eligible for a variety of assistance through Government<br />
and Community organisations. These services include Health Care, Citizenship, Housing and Crisis Accommodation, Domestic<br />
Violence and Family Services, Court Support, English classes, Employment and Financial Assistance and more. To find out if you<br />
are eligible for assistance you need to contact the Department of Immigration and Citizenship (DIAC) on their enquiry line 131 881.<br />
For information and support on all migration issues contact DIAC on 131 881 or to access resources on-line go to<br />
www.immi.gov.au/living-in-australia/settle-in-australia<br />
The Australian Government is the only body that can remove a person from Australia. If you are experiencing domestic violence or<br />
a being threatened with deportation by a spouse you should contact DIAC and your local Police.<br />
For emergency help and to report domestic violence<br />
Emergency service assistance for police, fire and ambulance 000<br />
If you are out of area or have a GSM phone 112<br />
TTY (Telephone Typewriter) or Computer modem 106<br />
State Emergency Service – Flood and storm emergencies 132 500<br />
The Domestic Violence Hotline is also available on: 1800 656 463<br />
Local Police Stations:<br />
Comboyne- Thone St 6550 4160<br />
Ellenborough- Oxley Hwy 6587 4205<br />
Laurieton – 101 Bold St 6559 9044<br />
<strong>Port</strong> <strong>Macquarie</strong> – Hay St 6583 0199<br />
Wauchope- 12 Young St 6585 1404<br />
For general community and business information refer to the Community and Business <strong>Directory</strong> which can obtained by calling the<br />
<strong>Port</strong> Information Shop on 6584 1914 or by website at www.pmncinfo.org.au/community-directory<br />
3
Migration and Settlement Services<br />
Organisation Contact Address Contact Number Service Description<br />
Anglicare<br />
Integrated<br />
Humanitarian<br />
Settlement<br />
Service<br />
Ray Budge 59 Grafton St<br />
Coffs Harbour<br />
6651 8764<br />
cssscoffs@anglicarenc.org<br />
.au<br />
Provides support for<br />
International Human Settlement<br />
Scheme (IHSS) (refugees), both<br />
200 and 202 visas, covers North<br />
Coast NSW and New England<br />
area.<br />
Regional<br />
Migrant Worker-<br />
Mid North Coast<br />
Colleen<br />
McGowan<br />
Manning Valley<br />
Neighbourhood<br />
Center,<br />
PO Box 75<br />
Wingham 2429<br />
6553 5121<br />
rmw@people.net.au<br />
DIAC funded Project worker<br />
servicing new refugee and<br />
migrant arrivals to the Mid-North<br />
Coast in settlement related<br />
issues.<br />
Northern<br />
Settlement<br />
Services<br />
Alex Burns<br />
CSS Rural<br />
Support<br />
8 Chaucer St<br />
Hamilton 2303<br />
Newcastle<br />
www.nsservices.co<br />
m.au<br />
4969 3399<br />
1800 813 205<br />
css@nsservices.com.au<br />
Supports Community Settlement<br />
Services projects across NSW &<br />
is a rural contact for migrant<br />
issues.<br />
Northern<br />
Settlement<br />
Services cont.<br />
Irena Lupish<br />
Lulu Tantos<br />
1800 813 205<br />
4969 3399<br />
irina@nsservices.com.au<br />
lulu@nsservices.com.au<br />
Provides Migration Agent<br />
support under the DIAC IAAAS<br />
program- free to eligible<br />
persons.<br />
Migrate Now<br />
Migration Agent<br />
Karen<br />
Woodham<br />
PO Box 2369<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
2444<br />
0412877390<br />
karen@migratenow.com.a<br />
u<br />
Private certified migration agent<br />
based in <strong>Port</strong> <strong>Macquarie</strong>,<br />
servicing North Coast.<br />
4
Department of<br />
Immigration and<br />
Citizenship<br />
(DIAC)<br />
Immigration<br />
Advice and<br />
Rights Centre<br />
Australia wide<br />
www.immi.gov.au<br />
NSW wide<br />
iarc@iarc.asn.au<br />
www.iarc.asn.au<br />
131 881 Information, support and advice<br />
on all immigration issues.<br />
Beginning a Life in Australia<br />
booklets.<br />
www.immi.gov.au/living-inaustralia/settle-inaustralia/beginning-life<br />
Life in Australia Web page<br />
www.immi.gov.au/living-inaustralia<br />
(02) 9262 3833 Free Information, support and<br />
advice on all immigration issues.<br />
Publications, courses and<br />
community information sessions<br />
5
NSW Adult<br />
Migrant English<br />
Service: AMEP<br />
Rural Program<br />
TAFE<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
<strong>Port</strong> <strong>Macquarie</strong><br />
Community<br />
College<br />
Maureen<br />
McDermott/<br />
Megan Singer<br />
Lisa Rushton<br />
Co-coordinator<br />
of ESL classes<br />
(English as a<br />
Second<br />
Language).<br />
Jeanette Jones<br />
ESL/Literacy<br />
2 Jacobs Street<br />
Blacktown NSW<br />
2206<br />
www.ames.edu.au<br />
Education Services<br />
1800 114 707<br />
9205 4366<br />
maureen.mcdermott@det.n<br />
sw.edu.au<br />
Adult Migrant English Program in<br />
rural and regional NSW. English<br />
language provision available in<br />
class tuition, distance learning<br />
and on-line<br />
TAFE - Widderson<br />
Rd, <strong>Port</strong> <strong>Macquarie</strong><br />
65816224 Teaches and supports DCALB/<br />
refugee students, both Adult<br />
Migrant Education Program<br />
(AMEP) & Language Literacy<br />
and Numeracy Program (LLNP).<br />
Assists with Distance Learning,<br />
Home Tutors & supporting<br />
learning at TAFE<br />
<strong>Hastings</strong> River Dr<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
6583 7288 Provides Adult Migrant Education<br />
Program (AMEP) classes.<br />
Assists with Distance Learning &<br />
Home Tutors.<br />
6
Government Services<br />
NSW Anti-<br />
Discrimination<br />
Board<br />
Level 1, Hunter Street<br />
Newcastle West NSW 2302<br />
www.lawlink.nsw.gov.au<br />
Community<br />
Relations<br />
Commission<br />
State Regional<br />
Coordinator -<br />
Fadel Behhima<br />
Regional<br />
Advisory -<br />
<strong>Council</strong><br />
Coordinator<br />
Fiona Ward<br />
State Office Block<br />
117 Bull St<br />
Newcastle 2300<br />
www.crc.nsw.gov.au<br />
Centrelink<br />
<strong>Multicultural</strong><br />
Service Officer<br />
Leonie Nilson PO Box 252<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
NSW 2444<br />
1800 670 812<br />
4929 4191<br />
6586 6622<br />
leonie.nilson@centr<br />
elink.gov.au<br />
Information and support around<br />
issues of discrimination,<br />
harassment and vilification. It is<br />
illegal to discriminate on the basis<br />
of race, age, gender, sexual<br />
preference, religious beliefs,<br />
disability and marital status.<br />
Services are available to all<br />
Individuals, State Government<br />
departments and agencies,<br />
private and commercial<br />
organisations, and community<br />
groups.<br />
Covers Mid North Coast and<br />
New England areas. Resource<br />
for Centrelink staff and<br />
community in servicing<br />
DCALB/refugee customers.<br />
Financial/ health care benefits,<br />
job seeking and social welfare<br />
assistance.<br />
7
Community<br />
Health<br />
Murray Spriggs Morton Street<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
6588 2882 /<br />
6588 2915<br />
murray.spriggs@nca<br />
hs.health.nsw.gov.a<br />
u<br />
Liaison with multicultural groups.<br />
Community health also has a<br />
range of counseling, children’s<br />
and family services, drug and<br />
alcohol services, dental health,<br />
sexual assault and other support<br />
groups concerned with health.<br />
Department of<br />
Fair Trading<br />
NSW Wide 133 220<br />
TTY – 9338 4943<br />
Language<br />
assistance –<br />
131 450<br />
Business names, tenancy, selling<br />
your home, shopping, credit,<br />
residential parks, other fair<br />
trading issues.<br />
Department of<br />
Immigration and<br />
Citizenship<br />
(DIAC)<br />
Citizenship<br />
Line<br />
Australia wide<br />
www.citizenship.gov.au<br />
131 880 Post Offices also take general<br />
inquiries & citizenship<br />
applications.<br />
Passport Office Passport<br />
information<br />
service<br />
www.passports.gov.au 131 232 Passport information and<br />
application assistance – also<br />
available through any post<br />
office.<br />
<strong>Port</strong> <strong>Macquarie</strong>-<br />
<strong>Hastings</strong> <strong>Council</strong><br />
Maya Spannari Community Development<br />
Worker<br />
Cnr Lord and Burrawan<br />
Streets, <strong>Port</strong> <strong>Macquarie</strong><br />
6581 8545<br />
maya.spannari@pm<br />
hc.nsw.gov.au<br />
Community Development and<br />
Projects. Access to resources,<br />
funding and networks.<br />
NSW Registry of<br />
Births, Deaths<br />
and Marriages<br />
Birth, Death<br />
and Marriage<br />
www.bdm.gov.au 1300 655 236 Birth, Death and Marriage<br />
registration and certificates<br />
8
Legal Aid<br />
Law Access<br />
Medicare<br />
Australia<br />
www.legalaid.nsw.gov.au<br />
www.lawaccess.nsw.gov.au<br />
www.medicareaustralia.gov.<br />
au<br />
1300 888 529 Free legal advice<br />
132 011 Medicare cards to access health<br />
providers<br />
Information in 20 different<br />
languages<br />
9
Interpretation and Translation Services<br />
Community<br />
Relations<br />
Commission<br />
Interpreting &<br />
Translating Service<br />
Level 7, 175-183,<br />
Castelreagh St, Sydney<br />
www.crc.nsw.gov.au/langu<br />
age_services<br />
1300 651 500<br />
Translations free<br />
for first 200<br />
words, over that a<br />
fee applies.<br />
Department of<br />
Immigration and<br />
Citizenship (DIAC)<br />
TIS - Telephone<br />
Interpreting and<br />
Translation Service<br />
Australia wide - 24hrs<br />
www.immi.gov.au/tis<br />
131 450 Free service to<br />
approved<br />
agencies<br />
including<br />
<strong>Council</strong>s. Check<br />
with TIS.<br />
Multilingual<br />
Telephone<br />
Information<br />
Service<br />
Centrelink Australia Wide 131 202<br />
TTY 1800 810 586<br />
Financial, Health<br />
Care Cards,<br />
employment<br />
assistance, youth<br />
and students,<br />
aged pensions<br />
and Family<br />
payments.<br />
Health Care<br />
Interpreter Service<br />
Department of<br />
Health<br />
NSW Rural 1800 674 994 Interpreters for use<br />
of hospitals and<br />
public health<br />
services<br />
Doctors Priority<br />
Line<br />
Telephone<br />
Interpreter Service<br />
Australia Wide 131 450 Free service for<br />
private practice<br />
medical GP’s.<br />
10
Health and Carer’s<br />
Commonwealth<br />
Carelink &<br />
Carer Respite<br />
Gurmelo<br />
Kaur Gill<br />
Community<br />
Health<br />
Murray<br />
Spriggs<br />
DAMEC – Drug<br />
and Alcohol<br />
<strong>Multicultural</strong><br />
Education<br />
Centre<br />
Dental Clinic -<br />
Community<br />
Health<br />
PO Box 514<br />
Macksville 2447<br />
1800 052 222<br />
6568 4164<br />
general@comcarelink.org<br />
Single point of access and informatio<br />
local services including household he<br />
transport and meals, Personal and n<br />
care, activities. Support groups, Res<br />
for carer’s. Access to TIS interpreters<br />
information on migrant services. Also<br />
Carer’s <strong>Directory</strong> available.<br />
Morton Street<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
6588 2882 /<br />
6588 2915<br />
murray.spriggs@ncahs.health.nsw.g<br />
ov.au<br />
Liaison with multicultural groups.<br />
Community health also has a range<br />
of counseling, children’s and family<br />
services, drug and alcohol services,<br />
dental health, sexual assault and<br />
other support groups concerned<br />
with health.<br />
www.damec.org.au 9699 3552 Bridge service gap for AOD service<br />
providers and access to CALD<br />
clients.<br />
Morton Street<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
1300 651 625 Free dental surgery for those with a<br />
Health Care Card and Medicare<br />
card.<br />
11
Health Care<br />
Interpreter<br />
Service<br />
Hunter/New<br />
England<br />
Migrant Health<br />
Unit<br />
<strong>Hastings</strong> Valley<br />
Community<br />
Options Project<br />
Medicare<br />
Australia<br />
<strong>Multicultural</strong><br />
HIV/AIDS and<br />
HEPC service<br />
Department<br />
of Health<br />
Coordinator,<br />
Rural<br />
<strong>Multicultural</strong><br />
Service.<br />
Mick<br />
Vujanov<br />
NSW Rural 1800 674 994 Interpreters for use of hospitals and<br />
public health services.<br />
2nd Floor, Harker Bldg<br />
Longworth Ave<br />
Wallsend 2287<br />
PO Box 119<br />
Wallsend 2287<br />
1800 674 994<br />
4924 6285<br />
mick.vujanov@hne.health.nsw.gov.a<br />
u<br />
Based in Newcastle provides<br />
interpreters used in all public<br />
hospitals including <strong>Hastings</strong>. It is<br />
free to all patients in a public health<br />
services. It is also used by other<br />
agencies on a contract basis to<br />
provide interpreting services.<br />
Cnr Horton and Morton<br />
Streets<br />
Po BOX 126<br />
<strong>Port</strong> <strong>Macquarie</strong> NSW<br />
2444<br />
0418 289 104 Assistance for people with a<br />
disability and their carer's to stay at<br />
home. Coordinated service<br />
approach.<br />
www.medicareaustralia<br />
.gov.au<br />
132 011 Medicare cards to<br />
access health providers<br />
Information in 20<br />
different languages<br />
NSW country service<br />
www.multiculturalhivhe<br />
pc.net.au<br />
1800 108 098<br />
info@multicultuarlhivhepc.net.au<br />
Information and referral around<br />
HIV/AIDS and HEP C – NSW<br />
country service.<br />
12
<strong>Multicultural</strong><br />
Center for<br />
Women’s<br />
Health<br />
<strong>Multicultural</strong><br />
Mental Health<br />
Australia<br />
Service for the<br />
Treatment and<br />
Rehabilitation<br />
for Torture and<br />
Trauma Victims<br />
Transcultural<br />
Mental Health<br />
Center<br />
Suite 207, Level 2,<br />
Carringbush Building,<br />
134 Cambridge St,<br />
Collingwood Victoria<br />
3066<br />
www.mcwh.com.au<br />
(03) 9418 0999<br />
info@mcwh.com.au<br />
An immigrant women's organisation<br />
committed to improving the health<br />
and wellbeing of immigrant women<br />
working in paid and unpaid<br />
employment across Australia.<br />
www.mmha.org.au 9840 3333 Support and information<br />
Develop culturally competent<br />
services<br />
Resources and information<br />
Links and information in languages<br />
Fairfield<br />
www.swsahs.nsw.gov.<br />
au/areaser/startts<br />
9794 1900<br />
Support and services for the victims<br />
of torture and trauma.<br />
Coffs Harbour<br />
6650 9195<br />
www.dhi.gov.au/tmhc 1800 648 911<br />
tmhc@swajs.health.nsw.gov.au<br />
Services, support and referral for<br />
people experiencing mental health<br />
issues.<br />
13
Housing and Refuges<br />
Christo Youth<br />
Services<br />
<strong>Hastings</strong><br />
Women and<br />
Children’s<br />
Refuge<br />
McCosker<br />
House<br />
<strong>Hastings</strong><br />
Macleay<br />
Housing<br />
Support Service<br />
After hours<br />
temporary<br />
accommodation<br />
line<br />
Department of<br />
Housing<br />
143a Horton Street<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
6584 9666 (24 hours- 7 days) 3 months crisis accommodation<br />
15-18 years<br />
6583 2155 (24 hours- 7 days) Crisis accommodation. Support for<br />
women and children escaping or<br />
living in domestic violence<br />
6584 2630 (24 hours- 7 days) Crisis accommodation for men,<br />
women and families<br />
6583 8044 Free service available to anyone<br />
experiencing homelessness or at<br />
risk of becoming homeless.<br />
1800 152 152 Monday to Friday (4.30pm-10pm)<br />
Weekends and Public Holidays<br />
(10am to 10pm)<br />
6582 9222 Public housing provider<br />
14
Community and<br />
Youth Housing<br />
155 Gordon Street 6583 6717 Monday to Friday (4.30pm-10pm)<br />
Weekends and Public Holidays<br />
(10am to 10pm)<br />
For more listing please refer to the <strong>Hastings</strong> Accommodation Information Booklet – available through www.pmhc.nsw.gov.au or<br />
65818 545<br />
Advocacy and Support<br />
ACON 1 / 4 Hayward Street<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
6584 0943<br />
1300 658 878<br />
Range of services for<br />
people living with<br />
HIV/AIDS<br />
Also support groups for<br />
people who are Gay,<br />
Lesbian, Bisexual or<br />
Transgender<br />
Mid North Coast<br />
Inclusion Support<br />
Agency<br />
Kerrie Wood<br />
Coordinator<br />
Walters St<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
6583 4865<br />
inclusion@priority1.com.au<br />
Assist staff in funded<br />
children’s services (0-<br />
12) to develop<br />
appropriate programs to<br />
ensure the inclusion of<br />
children in the following<br />
target groups CALD,<br />
refugees, Indigenous<br />
and children with<br />
disabilities.<br />
15
<strong>Multicultural</strong><br />
Disability<br />
Advocacy<br />
Association<br />
<strong>Multicultural</strong><br />
Problem Gambling<br />
Hotline<br />
Rural Australians<br />
for Refugees<br />
Victims of Crime<br />
Bureau<br />
Lifeline<br />
Counselling<br />
Beyond Blue<br />
Counselling<br />
service<br />
PO Box 9381<br />
Harris Park NSW 2150<br />
www.mdaa.org.au<br />
9891 6400<br />
1800 629 072<br />
Provides information,<br />
training & advocacy<br />
state wide service<br />
1800 856 800 Telephone counselling<br />
Elaine and Geoff Smith 6559 6977<br />
gefsmith@bigpond.net.au<br />
www.ruralaustraliansfor<br />
refugees.org<br />
Supports Temporary<br />
Protection Visa (TPV)<br />
holders & works for<br />
change in DIAC’s<br />
current detention center<br />
legislation &<br />
procedures.<br />
Based in <strong>Port</strong><br />
<strong>Macquarie</strong><br />
6583 9351 Provides support to<br />
victims of crime.<br />
65812 800 Free 24 hour 7 days per<br />
week. Telephone<br />
counselling<br />
www.beyondblue/.org.a<br />
u<br />
Variety of programs<br />
CALD specific resources<br />
Information<br />
16
Children, Youth and Families<br />
Early Childhood<br />
Australia<br />
www.earlychildhoodau<br />
stralia.org.au<br />
(02) 9557 3113 Advocacy in education<br />
and care for all children<br />
0-8 years. Information<br />
specific on child<br />
refugees and asylum<br />
seekers.<br />
Kids Helpline www.kidshelp.com.au 1800 55 1800 Free counseling for<br />
children and young<br />
people aged 5-25 years.<br />
Phone or on-line<br />
counseling available<br />
Confidential and nonjudgemental.<br />
Mid North Coast<br />
Inclusion Support<br />
Agency<br />
Kerrie Wood<br />
Coordinator<br />
Walters St<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
6583 4865<br />
inclusion@priority1.com.au<br />
Assist staff in funded<br />
children’s services (0-<br />
12) to develop<br />
appropriate programs to<br />
ensure the inclusion of<br />
children in the following<br />
target groups CALD,<br />
refugees, Indigenous<br />
and children with<br />
17
Unitingcare<br />
Burnside family<br />
Support Centre<br />
Helen Townsend 42 <strong>Hastings</strong> River Dr<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
6584 1241 /<br />
6584 1855<br />
htownsend@burnside.org.au<br />
disabilities.<br />
Early intervention and<br />
prevention support<br />
through home visits,<br />
support playgroups,<br />
parents groups, fathers<br />
groups, teenage parents<br />
groups and court<br />
support for women<br />
experiencing domestic<br />
violence.<br />
18
Community Networks and Communication<br />
Mid North Coast<br />
<strong>Multicultural</strong><br />
Interagency<br />
Secretary:<br />
Leonie Nilson/Colleen<br />
McGowan<br />
Polyglot<br />
Newsletter NSW<br />
<strong>Multicultural</strong><br />
Health<br />
Communication<br />
Cecilia George PO Box 58<br />
Gladesville NSW 2111<br />
Immigrant Women<br />
Speak Out<br />
Association<br />
PO Box 9031 – Harris<br />
Park NSW 2150<br />
NSW Women’s<br />
Working Center<br />
Ethnic<br />
Communities<br />
<strong>Council</strong> of NSW<br />
221 Cope Street<br />
Waterloo NSW 2017<br />
www.eccnsw.org.au<br />
Books In Your<br />
Own Language<br />
<strong>Port</strong> <strong>Macquarie</strong><br />
Laurieton<br />
Wauchope<br />
6586 6622<br />
6553 5121<br />
Covers the Mid North<br />
Coast. Meetings are<br />
quarterly alternating<br />
between Taree, <strong>Port</strong><br />
<strong>Macquarie</strong> & Kempsey.<br />
9816 0302<br />
www.mhcs.health.gov.au<br />
Newsletter focused on<br />
<strong>Multicultural</strong> Health<br />
issues.<br />
Over 450 free<br />
publications<br />
9635 8022 Immigrant women’s<br />
network and resources.<br />
1800 062 166 Advice and information<br />
for women<br />
9319 0288 Peak migrant body in<br />
NSW – providing<br />
advocacy, information<br />
and resources<br />
6581 8755<br />
6559 7116<br />
6589 6511<br />
Check with your local<br />
library – free service<br />
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Service Information Update Form<br />
Please send to Community Development Officer, Maya Spannari, <strong>Port</strong> <strong>Macquarie</strong>-<strong>Hastings</strong> <strong>Council</strong>, PO Box 84 <strong>Port</strong> <strong>Macquarie</strong><br />
NSW 2444, fax: (02) 65818 033 or email maya.spannari@pmhc.nsw.gov.au<br />
Is this a new listing? Yes / No<br />
Service Name: ______________________________________<br />
Contact Person: ______________________________________<br />
Address: ______________________________________<br />
Phone: ______________________________________<br />
Fax: ______________________________________<br />
Email: ______________________________________<br />
Website: ______________________________________<br />
Service Category: ______________________________________<br />
Service Description: ______________________________________<br />
______________________________________<br />
______________________________________<br />
Every effort has been made to ensure the accuracy of the content. Please notify us if the information is incorrect or incomplete.<br />
Produced by <strong>Port</strong> <strong>Macquarie</strong>-<strong>Hastings</strong> <strong>Council</strong>, Community Development Officer, Maya Spannari phone (02) 65818 545, fax (02)<br />
65818 033 or email maya.spannari@pmhc.nsw.gov.au.<br />
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<strong>Directory</strong> Evaluation Form<br />
Where did you get this directory?<br />
Website<br />
Community Organisation (please identify which one)_______________________<br />
<strong>Council</strong> office<br />
Email<br />
Other (please identify) ___________________________________________<br />
Did you find this information easy to use? (please tick)<br />
Yes<br />
No<br />
Unsure<br />
Did you find the information useful?<br />
Yes<br />
No<br />
Unsure<br />
What else would you like to see included in the <strong>Directory</strong>? (please comment)<br />
_______________________________________________________________________________________________________________<br />
_______________________________________________________________________________________________________________<br />
_______________________________________________________________________________________________________________<br />
How often do you use the directory?<br />
Never<br />
Daily<br />
Weekly<br />
Monthly<br />
Other _____________________________________<br />
Any other comments/feedback?:<br />
____________________________________________________________________________________________________________<br />
____________________________________________________________________________________________________________<br />
____________________________________________________________________________________________________________<br />
____________________________________________________________________________________________________________<br />
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Acronyms<br />
CALD/ DCALB – Cultural and Linguistically Diverse / Diverse Cultural and Linguistic Background<br />
CSS – Community Settlement Service<br />
DIAC - Department of Immigration and Citizenship<br />
TIS -Telephone Interpreter Service<br />
TTY – Telephone Typewriter – Deaf and Hearing Impaired Service<br />
Updated January 2008<br />
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