1. 2012 2013 Compliments Register Quarter 3 - Hastings Council
1. 2012 2013 Compliments Register Quarter 3 - Hastings Council
1. 2012 2013 Compliments Register Quarter 3 - Hastings Council
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Port Macquarie-<strong>Hastings</strong> <strong>Council</strong><br />
<strong>Compliments</strong> to Staff <strong>Register</strong><br />
Date Staff Member/Team Writer Reason for <strong>Compliments</strong><br />
02-Jan-13 Danniella Nocelli Hayley Harris I am writing to provide a formal compliment on the service my husband and<br />
I experienced this morning at the Glasshouse Box Office.<br />
We were hoping to purchase tickets to the Melbourne International Comedy<br />
Festival as a Christmas present, and were served by Danni. Although we<br />
couldn't actually purchase the tickets because we are not Glasshouse<br />
members, Danni suggested a gift card accompanied by a flyer for the<br />
event. Her ingenuity was only the beginning of what I would describe as an<br />
exemplary customer service experience. She was kind, well-spoken,<br />
professional, patient, knowledgeable and personable.<br />
I have managed large customer service areas in previous roles, including<br />
Macquarie University, and can identify a genuine star when I see one.<br />
I do hope that Danni is formally recognised for the energy and pride she<br />
brings to the Glasshouse in Port Macquarie<br />
03-Jan-13 Jim Maguire<br />
Library staff<br />
Karen Bulgin<br />
January, February, March <strong>2013</strong><br />
I would like to acknowledge the huge contribution the library makes to the<br />
health of our local community. Thank you Jim to you and your staff for<br />
maintaining such a good service and facility<br />
03-Jan-13 Jim Maguire<br />
Library staff<br />
Gloria Hill<br />
Always found staff ready to help and the availability of new books is<br />
excellent . Couldn't do without our Library.<br />
03-Jan-13 Peter Jenkins<br />
Grant Burge<br />
Fiona Sainsbury<br />
Beryl Moon<br />
Thank you to staff for arranging to remove the large piece of machinery<br />
from the road side near my property after recent road work.<br />
03-Jan-13 Malin Toft Kevin Keogh Thanks to Malin Toft for assistance with a kerb and guttering matter in<br />
Kendall. The recent installation will help with the stormwater issue.<br />
07-Jan-13 Waste services, Compliance Michael MacArthur<br />
Congratulations on your decisions to at least trial the main street parking at<br />
2 hours and as well the placing of extra rubbish bins. So what I'm saying is<br />
it is much better for us business wise and a more enjoyable experience for<br />
the customer/tourist.
07-Jan-13 Gary Randall<br />
Bud Fairhurst<br />
Peter Ostler<br />
Michael Smith<br />
Stella Hughes<br />
Once again Shoreline Drive is repaired. I commend all the staff for their<br />
ongoing trials and tribulations. It must be one heck of a job to please<br />
everybody.<br />
07-Jan-13 Paul Mepham Dorothy Geaney Glasses fell into drainage system. Paul Mepham came out and retrieved<br />
the pair of sunglasses from the drain. Most grateful for his assistance.<br />
08-Jan-13 Ian Chetcuti Brodie Rafferty This is a shout out to a parking inspector named Ian. When I approached<br />
you in Port's CBD late last year, I did not expect your persona to be as<br />
pleasant as it was. I thought you were really polite, and your conduct was<br />
well and truly what us rate payers expect from our council employees. If you<br />
want to see a legend, look in the mirror, mate.<br />
09-Jan-13 Paul Matesich Robert English On boxing day I spoke with Paul regarding a vandalism issue. He accepted<br />
my report with great respect and concern.<br />
09-Jan-13 Theresa Foster<br />
PMHC Staff<br />
Brett Gallagher<br />
Salvation Army<br />
Thank you for again supporting The Salvation Army in the Port<br />
Macquarie−<strong>Hastings</strong> region by organising the collection of gifts from staff.<br />
The gifts donated have been placed in hampers and given to families who<br />
have needed assistance through our Welfare Office over the Christmas<br />
period. With your generous help, these families have been well provided<br />
for. Please pass on my thanks to everyone from all the sections of the<br />
council who donated items and cash. Thank you for supporting your local<br />
community.<br />
10-Jan-13 Marg Duffy Shelley Morris I would also like to add our support to the role of Community Development<br />
Officer which has of late been held by Ms Marg Duffy. Marg has done a<br />
remarkable job in fostering the Rural Halls Network and allowing those of<br />
us who are volunteers in the regional areas of the shire to come together,<br />
exchange ideas, offer support and further the development of our<br />
communities. This role is also important in that it is able through its<br />
relationship with other government bodies bring to our attention the<br />
availability of grants which these days play such a big part in the ongoing<br />
success of volunteer organisations like our own.
10-Jan-13 Tim Atherton Michelle Coad I just wanted to thank you for your advice and assistance with this process.<br />
Again I very much appreciated your availability and quick responses to my<br />
queries.<br />
15-Jan-13 Parks Staff Steven Ryman A compliment to the staff on the mowing of the park/reserve at Telegraph<br />
Point. Please pass on thanks to the gang.<br />
17-Jan-13 Mike Olzomer Leisa Ferguson Recently reported a broken latch on a gate at Bain Park playground. Very<br />
impressed with the promptness of service to repair the damage. Well done<br />
guys for doing a job with such speed and efficiency.<br />
17-Jan-13 Paul Mepham Ian Gibbs A compliment for the roads/footpath staff who attended to my road<br />
request in such a swift manner. Within 1 day a witches hat marker was<br />
placed at the site and within a week the concrete had been poured and<br />
barrier mesh installed whilst the concrete set. Very impressed with how<br />
quickly this matter was rectified as it posed a potential hazard to<br />
pedestrians especially children and the elderly.<br />
17-Jan-13 Wayne Lenard John Burman A few days ago I lodged a report that there is a pile of rubbish dumped<br />
downhill off Tuppeny Rd at Flynn's beach. I walked past this spot again<br />
yesterday and was pleased to see that the rubbish had been removed.<br />
Please pass my thanks to those responsible.<br />
18-Jan-13 Mark Ready John Beers The service provided by Mark from the Lake Cathie Water Dept was<br />
excellent. His professionalism and customer service was of a very high<br />
standard, Well done to council for their excellent service.<br />
18-Jan-13 Paul Dymock<br />
Waste Management staff<br />
21-Jan-13 Bud Fairhurst<br />
Peter Ostler<br />
Michael Smith<br />
Margaret Durkin<br />
Faye and Terry Schollum<br />
I am writing this email to say thank you to the staff out at the Waste<br />
Management Facility. On visiting this facility a number of times over the<br />
Christmas period I have found the staff very lovely. I would like to<br />
especially say thank you to Pauly whose cheerfulness and helpfulness was<br />
very much appreciated. I have found that Pauly couldn't do enough to help<br />
and throughout maintain a smile on his face.<br />
Thank you from Stewart Lane and surrounding residents, potholes repaired,<br />
great job.
23-Jan-13 Brett Jeffrey Sydney McRoy Re CRM 1576/201 thanks to Brett Jeffery for promptly taking care of a tree<br />
issue, they are working on removing it as we speak. Very impressed about<br />
the efficiency of <strong>Council</strong> and its staff.<br />
23-Jan-13 Steve Brown Deborah Davis Happy with the work the road crew did in Ocean Drive Kew. They have done<br />
a very good job. Refers to CRM 383/<strong>2013</strong><br />
24-Jan-13 Gary Randall<br />
Bud Fairhurst<br />
Michael Smith<br />
Peter Ostler<br />
24-Jan-13 Steve Chant<br />
Paul Cook<br />
Lindsay Shepherd<br />
Terry Hollis<br />
Scott Grove<br />
Rodney Dutlow<br />
Chris Madden<br />
Please pass on compliments to Gary Randall for a job well done in<br />
removing the stones at Yarranabee Road and the good job <strong>Council</strong> has<br />
done when they have redone this road. Refers to CRM 1291/<strong>2013</strong><br />
To express thanks to Steve Chant for his prompt action regarding a request<br />
for garden maintenance.(CRM 28464/<strong>2012</strong>) The job was actioned<br />
promptly and efficiently, cheers.<br />
24-Jan-13 Jason Edwards Kevin Ellis I wish to acknowledge the prompt and thorough response to my inquiry by<br />
Mr Jason Edwards. He contacted me by phone to discuss the issue and<br />
then subsequently forwarded me the documentation I requested.<br />
25-Jan-13 Jason McDonald Sally Chapman A big thank you to the road crew that have repaired Costigans Road. This<br />
unsealed road required a lot of work and the staff did a great job.<br />
29-Jan-13 Water staff Rosie Bolton I'm visiting relatives in Port Macquarie. Yesterday they took me<br />
to the Cowarra Dam. I was so impressed at the way you have made it a<br />
beautiful spot for people to have a barbeque. We spent Australia day at the<br />
dam. Congratulations on your good work.<br />
30-Jan-13 Library Services Jody Aiken I just wanted to say thank you for your books at the beach initiative. What a<br />
fantastic idea. My daughter and I borrowed three books and two magazines<br />
between us. It gave me the opportunity to read a book I wouldn't otherwise<br />
have read.<br />
31-Jan-13 Brett Jeffrey Patricia Dunn So pleased with the new turf that was laid in Commodore Crescent, thank<br />
you very much.
31-Jan-13 Library services<br />
Independent Newspaper<br />
comment<br />
Thumbs up to the Wi-Fi network at the Glasshouse. It is the best Wi-Fi<br />
coverage in Port.<br />
01-Feb-13 Fernley Hagelstein Alan Madigan Thank you to the whole team involved in this process of sweeping streets in<br />
Wauchope. The concern was dealt with quickly as well as the<br />
correspondence and follow up that had also occurred. Keep up the good<br />
work and he hopes we receive many more praises in the future for the good<br />
work that we do.<br />
05-Feb-13 Bud Fairhurst<br />
Michael Smith<br />
Peter Ostler<br />
Kerin Levy<br />
I wanted to thank <strong>Council</strong> and the staff involved with the road repairs for<br />
fixing up the roughened road patch located between the Vacation Village<br />
and Broadwater Gardens.<br />
05-Feb-13 Roads staff Betty Boyd Just a short note to express my appreciation for the work being done at the<br />
Kew intersection. In the course of my work I spend a lot of time going<br />
through that intersection, thank you.<br />
08-Feb-13 Roads staff Dianne Darwon Thanks to the workers for filling potholes in Racewyn Close quickly and<br />
efficiently.<br />
08-Feb-13 Roads staff Colin Munro Great job by staff filling potholes in Hibbard Drive.<br />
08-Feb-13 Bud Fairhurst<br />
Michael Lewis<br />
Kelly Stronnell<br />
A compliment <strong>Council</strong> on the fantastic service relating to a pothole in Bonny<br />
Hills. The pothole and other potholes in the street were filled within 24<br />
hours.<br />
13-Feb-13 Merv Flanagan Paul Goss A thank you to the driver of the Grader that graded this road. An<br />
exceptionally good job done, the grader is a great machine operator.<br />
14-Feb-13 Michael Lewis Richard Hillman Thank you to the two council workers that gave assistance after an<br />
accident. The staff assisted with applying a bandage. Very grateful for the<br />
consideration that they showed and would like to thank them.
15-Feb-13 Roads staff Colin Baker A huge thank you so much for the work recently done on Black Creek Rd. It<br />
was the best job in years.<br />
15-Feb-13 Brett Jeffrey Schalk W Van Der Merwe Thank you to Brett for a wonderful job in removing a tree that was going to<br />
fall near my home in Hart St. Brett and some guys were out on site and the<br />
tree was removed.<br />
18-Feb-13 Michael Lewis<br />
Bud Fairhurst<br />
Wayne Anderson<br />
Thank you for the Prompt response to my email and the repairs done to Mill<br />
Hill. It was very good service.<br />
21-Feb-13 Mike Olzomer Roger Barlow Mike Olzomer has been a great communicator following up on the items<br />
we discussed regarding the Reserves on behalf of the Bonny Hills Progress<br />
Association.<br />
21-Feb-13 Maree Smith Roger Barlow Maree Smith has proven to be an excellent ‘long term’ communicator with<br />
regard to water quality monitoring in Duchess Creek the and adjacent<br />
beach areas.<br />
21-Feb-13 Tony Hayward<br />
Peter Besseling<br />
21-Feb-13 Amanda Buckley<br />
Brett Jeffrey<br />
Rod Geering<br />
Joel Green<br />
25-Feb-13 Joel Green<br />
Adam Jarvis<br />
Rod Geering<br />
Roger Barlow<br />
Neil Dwyer<br />
Katrina Mesher<br />
Congratulations to you and Peter on providing an empathetic hearing at our<br />
meeting with you in December, and particularly on your subsequent<br />
documentation of the issues discussed, and the feedback on actions<br />
proposed/taken. The latter is an absolute first for us as normally we end<br />
up doing this and sending it to whomever for confirmation.<br />
A compliment to <strong>Council</strong> staff on their swift action on a storm damaged<br />
tree in Nulla Close yesterday. Very impressed with the total service from the<br />
call centre operator to the team who worked on the tree for having the tree<br />
attended to within 4 hours and the follow up call to check our service was<br />
fine.<br />
Can you please forward my thanks and compliments to Rodney and the<br />
staff who came and removed a tree that was hanging dangerously across<br />
my fence. They were quick and had the tree removed in no time. Wonderful<br />
job.
26-Feb-13 Dave Hunt Ingrid Moon Compliment to <strong>Council</strong> Roads guys and also truck driver Dave (Dave Hunt).<br />
On Saturday afternoon <strong>Council</strong> delivered sandbags to Settlement Point<br />
Road (normally residents have to go pick them up). Also very impressed<br />
that Dave not only delivered the sandbags but got out of the truck and set<br />
up with the residents.<br />
26-Feb-13 Nick Gainsford Catherine Dessiax Thank you so much for the bus seat in Widderson Street. I know it's your<br />
job but it means so much for me to hobble up there and find a seat so I<br />
appreciate this and I guess other people do to.<br />
26-Feb-13 <strong>Council</strong> staff Rik Whitehead I wish to express gratitude for the helpfulness and assistance of <strong>Council</strong><br />
over the past weekend. NSW DPI (Fisheries) had a number of animal<br />
issues in and around Port Macquarie township and the timely assistance of<br />
<strong>Council</strong> staff to address these issues was appreciated.<br />
01-Mar-13 Fiona Sainsbury George Hatsatouris Thank you for the assistance with delivery of the garbage bin. He was a bit<br />
fired up when he called but the query was handled well and he wanted to<br />
say sorry and thank you for the assistance given.<br />
04-Mar-13 Brett Jeffrey<br />
Ally Coyne<br />
David & Rhonda Wilkie<br />
I would like to take this opportunity to praise your Customer Counter Staff<br />
and Tree Preservation Officer who attended the site within quarter of an<br />
hour of contacting council. (Tree removal Heavenly Ridge Port Macquarie)<br />
05-Mar-13 Peter Ostler<br />
Michael Smith<br />
Bub Fairhurst<br />
Steve Bell<br />
I would like to express my thanks for the swift response from <strong>Council</strong> to<br />
patch potholes near my property at River Park Rd, Port Macquarie.<br />
07-Mar-13 Ben Roberts Bruce (Wiseberry's) Planners are all very helpful with specific reference to Ben's assistance.<br />
07-Mar-13 Rhonda Harris<br />
Krystel McEwan<br />
Paul Biron<br />
Keith Smith<br />
June Grainger<br />
M Robinson<br />
Many thanks for all the help at the counter.
11-Mar-13 Virginia Cox Michelle Macleod Just wanted to say a big thank you for the things for Aleisha from the<br />
Summer Reading program. She was very excited opening up the envelopes<br />
when she came in from school and loves her prizes. Her certificate will be<br />
proudly displayed on her bedroom wall and will encourage her to keep<br />
reading. Keep up the great work encouraging kids to read. I am sure that<br />
Aleisha will take part in future programs!<br />
11-Mar-13 Michael Lewis Andrew Walmsley On behalf of the residents of Links Crescent, thank you for responding<br />
quickly to our request to remove the blockage from the pipe draining the<br />
drainage reserve on the eastern side of Links Crescent. It took about 24<br />
hours for the water to fall to normal levels and stop the flooding. Please<br />
pass on our appreciation and thanks to the team that did the work.<br />
11-Mar-13 Rhonda Harris Elaine Cant I thought I would have a battle on my hands but Rhonda was excellent.<br />
11-Mar-13 <strong>Council</strong> staff Geoffrey Beard Many thanks for the great job your staff have done in removing the rubbish<br />
from the recent floods. I refer specifically to our area at the end of the<br />
canal at Settler's Cove - River Park Road. The whole waterfront of the town<br />
is looking good again thanks to your efforts.<br />
12-Mar-13 Steve Jones Nicholas Veech Please pass on my compliments to the water guys who attended a<br />
vandalised water meter at the race club Port Macquarie (CRM<br />
5983/<strong>2013</strong>). They attended very promptly and did an excellent job.<br />
15-Mar-13 Liam Bulley<br />
Glenn Reece<br />
Jeff Sharp<br />
Tony Hayward<br />
Tim Molloy<br />
Peter Besseling<br />
<strong>Council</strong> staff<br />
Northside Progress Association Could you please convey to your Managers and their staff on the ground<br />
our very sincere thanks and admiration for their willingness to react so<br />
quickly to our situation and undertake such thorough work on the sites.<br />
We would particularly like to mention. Tim Molloy, Liam Bulley, Jeffery<br />
Sharp, our Mayor and yourself, Tony. Glenn Reece also organised the<br />
removal of the discarded ferry cable in a timely manner and so we can be<br />
assured that accidents have been averted.
18-Mar-13 Michael Lewis Neil Taylor Last Thursday, I contacted <strong>Council</strong> and sought help in draining a large<br />
volume of backed up surface water which had entered my garage at the<br />
rear of my property in Links Crescent. Within the hour a <strong>Council</strong> Field Officer<br />
(Mick) attended spoke to me and several other concerned neighbours<br />
similarly affected and quickly identified the cause of the problem as a<br />
blocked drainage system some distance away at the other end of the subdivision.<br />
Mick returned the next day with a back hoe and was able to take<br />
action to clear the blockage and remedy the problem.<br />
I and I am sure my neighbours as well very much appreciate the prompt<br />
action taken and the very professional way in which <strong>Council</strong>'s Field Officer<br />
'Mick' was able to identify the problem and take remedial action- no easy<br />
task given the unusual circumstances. Would you please convey my<br />
appreciation to the <strong>Council</strong> Officer concerned.<br />
18-Mar-13 Ray Thompson<br />
Graeme Dick<br />
Greg Burke<br />
We are in staying at sandcastle apartments in Port just wanted to say how<br />
impressed we are at the work ethic and quality of workmanship of the crew<br />
doing the pedestrian crossing concreting please pass on our positive<br />
feedback.<br />
19-Mar-13 Julie Priest<br />
Wendy Anson<br />
Port Macquarie Districts Family<br />
History Society<br />
Many thanks and congratulations on yesterday's Seniors Expo event. It was<br />
great. We were very busy all day, with lots of enquiries and interest in our<br />
Family History Society.<br />
19-Mar-13 Robert Krstin Rose Attenborough Thanks to council staff for the works carried out in Anita Crescent. The<br />
weeds have been cleared in street & gutters cleaned. Very grateful &<br />
appreciative.<br />
20-Mar-13 Brian Lean<br />
Ian Smallwood<br />
Trevor McKinnon<br />
Paul Carney<br />
Joe Elford<br />
Boyd Williams<br />
Michael Williams<br />
Fiona and Michael Marsh<br />
We are writing to say a big thank you for the repair of Stoney Creek Bridge<br />
so quickly. We really appreciated your speedy attention.
21-Mar-13 Roads staff Noreen Hill I would like to commend the workers for a great job grading Stoney Creek<br />
Road<br />
21-Mar-13 Fiona Sainsbury John Waite Both Maps received. Thank you for your great service.<br />
25-Mar-13 Jeff Norrie<br />
Rod Geering<br />
Joel Green<br />
Paul Draper<br />
<strong>Council</strong> recently did a great job removing an overgrown hibiscus plant from<br />
Vine St. Thanks to the parks staff. The tree was huge and the branches<br />
were very dangerous to passing pedestrians.<br />
26-Mar-13 Krystel McEwan June McQuade Thank you so much for being considerate and kind to me on my visit to<br />
<strong>Council</strong> on 7th March last. You certainly did everything possible for me.<br />
26-Mar-13 Maya Spannari Jim Opdam My name is Jim Opdam and for the past two years I was the instructor at<br />
the Kendall Circuit Training exercises using the equipment provided by<br />
council's Move, Live, Eat Well program. I would personally like to thank you<br />
for the wonderful two years of exercising which I and the couple of devoted<br />
members had. It was much appreciated.<br />
27-Mar-13 Stacey McGrillen<br />
Glasshouse Team<br />
Ray Smyth<br />
Thanks for all your assistance during the promotion of the show. It was<br />
through your efforts that this show had the highest venue percentage of all<br />
venues on tour. The audience was fabulous and gave us a total standing<br />
ovation at the end of the show. Also the venue staff and in particular the<br />
technical staff was most professional and courteous. We all could see how<br />
the venue won it's awards and we'd love to come back and perform there<br />
again one day.<br />
27-Mar-13 Fernley Hagelstein Joan Jarv People are always complaining - but I would like to pass on my<br />
congratulations to the council worker who has done such a wonderful job of<br />
cleaning the streets in the area of Mahogany Hill!! He backed up and<br />
down the street until he was satisfied that our very messy road was<br />
thoroughly clean. Well done!
28-Mar-13 Skye Frost<br />
Glasshouse Team<br />
Bridgette Van Leuven<br />
Sara Holt (Sydney Opera<br />
House)<br />
Thank you to you and the Glasshouse team for a really terrific presentation<br />
of the Message Sticks program. I was really delighted with the quality of<br />
the education performances and while we only anticipated one<br />
performance, two eventuated. Great response. The evening performance<br />
and my opportunity to meet up with the audience and get direct feedback<br />
was also very positive. Well done on getting 100 people to the event -<br />
despite it being a difficult sell. As one audience member said to me, the<br />
quality of work available at the Glasshouse is certainly outstanding - in<br />
particular with initiatives such as Message Sticks are unusual events not<br />
on the touring circuit. It seems the Glasshouse has a strong and steady<br />
following and after the show all were very keen to connect with the artists.<br />
The team at the Glasshouse were wonderful to work with, Skye Frost from<br />
the Education Dept was exceptional and the technical crew were a pleasure<br />
to work with.<br />
28-Mar-13 Recreation staff Lynnette Cobban The Parks staff that worked on the reserve in Jonas Absalom Reserve today<br />
deserve a big pat on the back for the great job they have done. The reserve<br />
can sometimes get in a real mess and it doesn't always get done<br />
thoroughly but this time they have done the whole job, between the trees,<br />
along the edges and clearing up dead trees. Please pass on thanks and<br />
recognition for their hard work.