Introduction about Information Centre - HAP International

Introduction about Information Centre
1. What is “Information Centre”?
2. Why is so important?
3. How to set up information centre?

Food Security Programme
3 rd February, 2009
Ei Ei Khin

Previews
• Objectives
• Strategy
• Guideline for staff
• Information flow management
• Summary
• Conclusion

Objective
• Listen to the Voice of community
• Provide Public Information
• Promote Transparency
• Build a better relationship with community and build
trust
• Listen to both Beneficiary and Non-beneficiary

Cont.
• Promote the core value of Save the Children.
• Identify the problem/conflict early.
• Solve the problem of not only about Food
Distribution but also other sectors.
e.g Health, Wash, Child Protection, livelihood etc.

Possible Subject for Feedback
• To give positive or negative
feedback about what we are
doing
• To ask for information/
clarifications (about targeting
criteria, when we will visit
their village whether we can
help them with something else)
• Give us suggestions or raise
complaints/things which
could be done better.
‣ It is extremely important
when beneficiaries give us
feedback that we respond to
that feedback.
‣ This helps ensure projects
will have the impact people
want to see.
‣ Better programmes if we
listen - clear information
from beneficiaries helps
us improve.

Action
Receive
Share
Feedbacks
RESPONSE

HOW
• To set Information centre in every distribution point.
(it should be visible and open area)
• To introduce about information centre after the public
announcement.
• To encourage villagers to come to participate and
express their opinion
• To listen carefully and respectfully to every person.
• To pay attention to every feedback from community.

Cont.
• To know who they are and where they live?
Where is the location of feedback come from?
• To identify every existing problem.
• To raise the awareness of nutrition and
breastfeeding through poster, flip-chart and
pamphlet
• To promote current supplementary feeding by
noodle with notorious sachets.

Guideline for recording feedback
• Record and write down every feedback from community in feedback
form.
• No need to record personal information which they don’t have desire
to give ( e.g name, age and job)
Can’t promise the answer will be “Yes”
• You will not need to answer every question they ask except you are a
familiar with the answer.
• You will need to response them when you get specific answer from
responsible person.
• Informaton centre during next distribution – opportunity for response
(or public announcemnt, , depending on issue).

Cont.
• Don’t feel anxiety when you can’t
responses them immediately or to record
down the things you don’t familiar with.
(you just need to say, “Thank you” for giving feedback & we will come and give
“Response” in appropriate time)
(no argument, no fighting and inpatient )

Information flow
Collecting
Village
Reviewing
Responding
Village
Thingangone
Dedugone
Child Protection
Education
Health
HIV/AIDS
Hunger/Nutrition
WASH
Food & livelihood
Yangon

Summary
1. What is Information Centre?
2. Why it is so important?
3. When to take action?
4. Who is going to take responsibility of?
5. How and where to set up?

Conclusion
It is our responsibility that to make
Information Centre success and roll out.
“Let’s try as possible as we can”