volume 1 - Halifax Regional Municipality
volume 1 - Halifax Regional Municipality
volume 1 - Halifax Regional Municipality
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<strong>Halifax</strong> Water Integrated Resource Plan<br />
IRP Planning Context and Levels of Service<br />
The critical success factors are broad statements and cross all functional areas of <strong>Halifax</strong><br />
Water. The OIs provide a detailed clarification of the critical success factor and allow a<br />
target or goal for performance to be established and tracked. The OIs indicate the LOS<br />
appropriate to each system (e.g. water supply) and <strong>Halifax</strong> Water as a whole. From the<br />
perspective of the IRP, the OIs or LOS 15 are of paramount importance. They provide the<br />
objective measures by which the benefits of the proposed program expenditures can be<br />
assessed. They also provide a means to measure the negative impacts or risks when the<br />
LOS is not met. In this manner the level of risk can be properly balanced against the<br />
capital and operational expenditures required to mitigate the risk to an acceptable level.<br />
Table 3.1<br />
<strong>Halifax</strong> Water Critical Success Factors and Levels of Service<br />
Driver<br />
Critical Success<br />
Factor<br />
Organizational Indicator/Level of<br />
Service<br />
Target<br />
High Quality<br />
Drinking Water<br />
Adherence to five drinking water quality<br />
parameters presented in <strong>Halifax</strong> Water<br />
Quality Master Plan (WQMP) 16<br />
Bacteriological tests<br />
Adherence of 90% of samples to<br />
the five parameter water quality<br />
targets<br />
Absence of total coliforms in<br />
99.3 % of samples<br />
Customer satisfaction with drinking water<br />
quality<br />
90% of customers satisfied or<br />
very satisfied<br />
Number of public health and<br />
environmental infractions resulting in a<br />
written warning<br />
No more than 2 warnings per<br />
year<br />
Compliance<br />
Number of public health and<br />
environmental infractions resulting in a<br />
conviction<br />
Zero convictions per year<br />
Regulatory<br />
Compliance<br />
Percentage of wastewater treatment<br />
facilities meeting their discharge permit<br />
requirements (does not include any<br />
WWTF owned for less than one year by<br />
<strong>Halifax</strong> Water)<br />
Eighty percent (80%)<br />
Percentage of water supply plants<br />
meeting permit water quality<br />
requirements<br />
One hundred percent (100%)<br />
Effective Asset<br />
Management<br />
Number of CSO and SSO events per year<br />
Awaiting regulations<br />
15 LOS is used as a short form for OI/LOS in the remainder of the report for the sake of<br />
brevity.<br />
16 Water Quality Master Plan Version 2, <strong>Halifax</strong> Water, 2011<br />
Revision: 2012-10-29 Integrated Resource Plan 14<br />
October 31 2012 Page 47 of 272
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