Annual Report 2000 - Halifax Regional Municipality

I
Information
Services
nformation Services is
responsible for providing
access to, and
coordinating the use of,
technology within the
municipality. The
Information Services
Business Unit includes
Administration, which
concentrates on the
coordination of all the
sections within
Information Services and
provides direction to the
corporation on the proper
use of technology;
Customer Care provides
frontline support to the
corporation's computing
community through the
Help Desk, PC
Technicians, Account
Reps and a training
component; Business
Solutions supports
internal business units in
their analysis of a business
problem and
implementation and
support for the solution;
and Technical
Infrastructure is
responsible for providing
and maintaining access to
all of the municipality's
technical infrastructure
and business applications.
Accomplishments
SAP
The municipality went
live with SAP, the new
financial software, on
April 1, 1999. The
modules implemented
were Finance & Control
for reporting, Material
Management for
inventory and
procurement, and Plant
Maintenance for fleet
operations. Subsequently,
enhanced SAP includes a
Release Strategy for the
requisitioning and
approval process coupled
with a faxing solution
which makes the whole
process paperless.
Year 2000
All business
applications, network
components, desktop
units, and server
components were made
Year 2000 compliant by
December 31, 1999.
Halifax Regional
Municipality made the
transition into the new
millennium with very few
problems.
Parking Ticket System
HRM was the first
municipality in the
country to integrate a
municipal parking ticket
system with a provincial
court system.
Current Initiatives
Police/Fire Systems
Police and Fire will have
combined, computer-aided
dispatch and records
management system.
Election 2000
IS will implement an
election system, that
includes voter registration,
voter notification, and
election night results
including web based
presentation on election
night.
E-Commerce
IS will chair a
committee of all
municipal business units
to coordinate the
implementation of
e-commerce and
e-business
initiatives.
Land
Information
System
IS will
coordinate and
merge all municipal
interest in land
and property
information
in one
system.
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At a glance...
• 1,400 personal computers
• 2,000 users on GroupWise
with over 26,000 messages
being sent per day
• 14,256 calls to the Help
Desk in 1999
• 9,672 individual incidents
opened by the Help Desk
• 20 Novell Servers, 7 NT
servers, 8 Sun Servers, 4 other
servers supported
• Conducted 110 training
courses with 785 seats
• 314 small office or home
office users accessing HRM's
computer network remotely
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