Annual Report 2000 - Halifax Regional Municipality
Annual Report 2000 - Halifax Regional Municipality
Annual Report 2000 - Halifax Regional Municipality
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A nnual <strong>Report</strong> <strong>2000</strong><br />
1
Progress through<br />
Innovation,<br />
Commitment<br />
and Dedication<br />
4 ...........Profile of <strong>Halifax</strong><br />
<strong>Regional</strong> <strong>Municipality</strong><br />
5 ...........The Mayor’s Message<br />
6 ...........Council Members<br />
7 ...........Organizational Chart<br />
8 ...........The CAO’s message<br />
9 ...........Executive Management<br />
Team<br />
10 - 13 ...Major Initiatives<br />
14 - 37 ...Business Units<br />
38 .........Awards & Recognition<br />
39 .........Condensed Financial<br />
Information<br />
3
Profile<br />
of <strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong><br />
H<br />
alifax <strong>Regional</strong><br />
<strong>Municipality</strong> (HRM)<br />
came into existence on<br />
April 1, 1996 as a result of<br />
the amalgamation of the<br />
former cities of <strong>Halifax</strong><br />
and Dartmouth, the<br />
former Town of Bedford<br />
and the former<br />
municipality of the<br />
County of <strong>Halifax</strong>. Unlike<br />
other amalgamated<br />
regions in Canada, HRM<br />
has significant suburban<br />
and rural content, in<br />
addition to a large urban<br />
mix.<br />
The land area of the<br />
municipality is 5,577<br />
square kilometers (2,224<br />
square miles), which is an<br />
area slightly larger than<br />
the Province of Prince<br />
Edward Island. With<br />
approximately 200<br />
communities within its<br />
boundaries and a<br />
population of<br />
approximately 342,000<br />
people, HRM is Nova<br />
Scotia’s largest and most<br />
diverse municipality.<br />
Approximately 34 per cent<br />
of the total population of<br />
the province resides within<br />
HRM.<br />
The municipality is<br />
governed by a Council/<br />
Chief Administrative<br />
Officer form of<br />
government, which<br />
includes one Councillor<br />
for each of the 23 Districts<br />
and a Mayor elected-atlarge.<br />
It is the<br />
responsibility of the Chief<br />
Administrative Officer to<br />
provide advice to Council<br />
and carry out its policies<br />
and programs, as well as<br />
oversee the operation of<br />
the Administration and its<br />
3,000 full-time employees.<br />
History/Culture<br />
Settlement first<br />
occurred in the Region<br />
with the founding of<br />
<strong>Halifax</strong> by the British in<br />
1749. Nine years later in<br />
1758, an election for<br />
Council members was<br />
held and <strong>Halifax</strong> became a<br />
forerunner in the later<br />
emergence of a<br />
democratically elected<br />
government in North<br />
America. Facts and events<br />
of historical significance<br />
continued to occur and<br />
have greatly influenced the<br />
development of the<br />
Region.<br />
From 1928 until<br />
1971, over a million<br />
immigrants arrived in<br />
Canada through the Port<br />
of <strong>Halifax</strong>’s Pier 21. Many<br />
of these immigrants<br />
settled in the area,<br />
enriching our social and<br />
cultural environment.<br />
Today, HRM is a region of<br />
diverse cultures, deeply<br />
rooted in history and<br />
tradition.<br />
Environment<br />
From the historic<br />
downtown areas of <strong>Halifax</strong><br />
and Dartmouth (which<br />
embrace the world’s<br />
second largest natural<br />
harbour); to a coastal<br />
region encompassing more<br />
than 400 kilometers of<br />
coastline on the eastern,<br />
western and southern<br />
shores; to the fertile<br />
farming land in the<br />
Musquodoboit Valley; to<br />
the communities of<br />
Sackville and Cole<br />
Harbour; HRM is a first<br />
class example of urban,<br />
suburban and rural living<br />
at its finest.<br />
Business/Economies<br />
The <strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong> is committed<br />
to supporting the<br />
development and growth<br />
of business within the<br />
Region. It has one of the<br />
country’s best educated<br />
workforces. Through<br />
organizations such as the<br />
Greater <strong>Halifax</strong><br />
Partnership and the<br />
<strong>Halifax</strong> <strong>Regional</strong><br />
Development Agency,<br />
HRM has experienced<br />
steady economic growth<br />
since amalgamation and is<br />
recognized as a great<br />
location to do business. It<br />
is emerging as a leader in<br />
the future of business<br />
prosperity.<br />
4
I<br />
The Mayor’s<br />
Message<br />
am extremely pleased to<br />
report that the <strong>Halifax</strong><br />
<strong>Regional</strong> <strong>Municipality</strong><br />
enters the new century<br />
having made great progress<br />
over the past year.<br />
Our goal was to get our<br />
financial house in order.<br />
This we have done. Last<br />
year, <strong>Regional</strong> Council<br />
approved a Multi-Year<br />
Financial Strategy. This<br />
process has proved itself to<br />
be invaluable to<br />
significantly improving<br />
the financial state of the<br />
municipality. At the year<br />
ending March 31, <strong>2000</strong>,<br />
for the first time since<br />
amalgamation, HRM had<br />
a surplus of $4 million.<br />
This was accomplished<br />
while also reducing our<br />
debt by $16.1 million.<br />
As this report makes<br />
clear, we have many<br />
achievements to be proud<br />
of throughout our<br />
municipality. We also have<br />
much to look forward to<br />
in the coming year.<br />
I am proud to say that<br />
the Harbour Clean-up,<br />
the largest single project in<br />
HRM's history, is finally<br />
becoming a reality. In<br />
April 1999, <strong>Regional</strong><br />
Council approved a plan<br />
for advancing the clean-up<br />
of the Harbour. It is<br />
anticipated Council will<br />
award the contract this<br />
Fall. This is an enormous<br />
achievement.<br />
The HRM 20/20<br />
"visioning" process started<br />
last February under the<br />
leadership of the<br />
Metropolitan <strong>Halifax</strong><br />
Chamber of Commerce.<br />
Many dedicated residents<br />
and community groups<br />
from all corners of the<br />
HRM submitted ideas,<br />
visions, and dreams about<br />
the type of municipality<br />
they want in 20 years.<br />
Our obligation is to work<br />
together to achieve the<br />
goals citizens have<br />
expressed for their<br />
communities. This sense<br />
of partnership is essential<br />
for our regional<br />
community.<br />
The year has been full<br />
of many momentous<br />
celebrations and events.<br />
Our Millennium<br />
celebrations have lasted<br />
“I am proud to say that the Harbour Clean-up, the largest single project in<br />
HRM's history, is finally becoming a reality. In April 1999, <strong>Regional</strong> Council<br />
approved a plan for advancing the clean-up of the Harbour. It is anticipated<br />
Council will award the contract this Fall. This is an enormous achievement.”<br />
— Walter R. Fitzgerald, Mayor<br />
throughout the entire year.<br />
The 250th anniversaries of<br />
Sackville and <strong>Halifax</strong> were<br />
celebrated in 1999. This<br />
year, the 250th<br />
Anniversary of the<br />
founding of Dartmouth<br />
was celebrated. In May, we<br />
hosted Jr. Hockey’s<br />
Memorial Cup for the first<br />
time in our history. In<br />
July, we welcomed the<br />
world during Tall Ships<br />
<strong>2000</strong>.<br />
This is an exciting time<br />
for the HRM. The Sable<br />
gas project will have a<br />
significant impact on the<br />
future growth and<br />
prosperity of our<br />
municipality.<br />
Development and<br />
construction activity in<br />
HRM remains high. The<br />
entire region is seeing<br />
growth.<br />
We have come through<br />
a difficult period during<br />
the first few years<br />
following amalgamation.<br />
We have all learned a<br />
great deal as this<br />
municipality has been<br />
transformed. We are<br />
leaving the 20th century<br />
and arriving in the 21st<br />
century on a very positive<br />
and enthusiastic note.<br />
Yours truly,<br />
Walter R. Fitzgerald<br />
Mayor<br />
5
Council<br />
Members<br />
4 th Row: Councillors<br />
Gordon Snow, Jack<br />
Mitchell, David Merrigan,<br />
Russell Walker, Steve<br />
Streatch<br />
3 rd Row: Councillors John<br />
Cunningham, Robert<br />
Harvey, Steve Adams,<br />
Graham Downey, Ron<br />
Cooper<br />
2 nd Row: Councillors Reg<br />
Rankin, Clint Schofield,<br />
Bill Stone, Graham Read,<br />
Jack Greenough, Keith<br />
Colwell<br />
1 st Row: Councillors Jerry<br />
Blumenthal, Bruce<br />
Hetherington, Sue Uteck,<br />
Sheila Fougere, Harry<br />
McInroy, Condo Sarto<br />
Missing From Photo:<br />
Councillor Peter Kelly<br />
For the <strong>2000</strong>-01 Fiscal Year, <strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong> has projected $462 + million in revenues<br />
and expenditures. Below is a chart showing municipal<br />
expenditures.<br />
<strong>2000</strong>-01 Municipal Expenditures (Gross Amounts)<br />
A<br />
B<br />
C<br />
D<br />
E<br />
F<br />
G<br />
H<br />
I<br />
Name<br />
Tota<br />
l E xpenditur e ( rounded ) %<br />
General Government,<br />
Administrative Services, Financial<br />
Services, Information Services,<br />
$ 40,054, 000 8.7%<br />
Human Resources, Shared Services,<br />
Community Projects<br />
Transit<br />
Services<br />
$ 20,024,000<br />
4.3%<br />
911 Communication Centre, Fire &<br />
Emergency Services, <strong>Regional</strong> Police, $ 83,718,000 18.1%<br />
RCMP<br />
Real Estate Services, Building<br />
Management Services<br />
$ 11,587,000 2.5%<br />
Solid<br />
Waste Resources<br />
$ 37,191,000<br />
8.0%<br />
Planning & Development, Public<br />
Works & Transportation<br />
$ 49,569,000 10.7%<br />
Tourism, Culture & Heritage; Parks<br />
& Recreational Services<br />
$ 22,768,000 4.9%<br />
Library<br />
$ 12,614,000<br />
2.7%<br />
Fiscal<br />
Services<br />
$ 184,874,000<br />
40.0%<br />
Total<br />
$ 462,399,000<br />
100.0%<br />
HRM’s Tax Rates Have Declined<br />
Residential Tax Rates (per $100)<br />
99/<strong>2000</strong> <strong>2000</strong>/01 Change Percent<br />
Tax Rates Tax Rates per $100 Decline<br />
Urban 1.362 1.348 -0.014 -1.0%<br />
Suburban1.251 1.238 -0.013 -1.0%<br />
Rural 1.040 1.029 -0.011 -1.1%<br />
F<br />
G<br />
H<br />
E<br />
D<br />
I<br />
C<br />
B<br />
A<br />
6
HRM<br />
Organizational<br />
Chart<br />
Boards & Commissions:<br />
• Police Commission (Liason Deputy CAO)<br />
• <strong>Halifax</strong> <strong>Regional</strong> Library (Liason Deputy CAO)<br />
• Greater <strong>Halifax</strong> Economic Dev. Partnership<br />
<strong>Halifax</strong><br />
<strong>Regional</strong> Council<br />
Chief<br />
Administrative Officer<br />
Deputy Chief<br />
Administrative Officer<br />
Corporate<br />
Communications<br />
Admin. Services,<br />
Legal Services,<br />
Municipal Clerk<br />
Deputy Chief<br />
Administrative Officer<br />
Public Works &<br />
Transportation<br />
Parks & Recreation<br />
Mayor’s Support<br />
Councillors’<br />
Support<br />
Financial Services<br />
Human Resources<br />
Planning &<br />
Development<br />
Tourism, Culture,<br />
Heritage<br />
Harbour<br />
Solutions<br />
Solid Waste<br />
Resources<br />
Real Estate<br />
Services<br />
Shared Services<br />
Special Projects/<br />
Grants Program<br />
Transit Services<br />
Information<br />
Services<br />
Emergency<br />
Measures<br />
Community<br />
Projects/<br />
Youth Live<br />
Fire & Emergency<br />
Services<br />
Police Services<br />
911 Call Centre<br />
7
The CAO’s<br />
Message<br />
“I am proud to say that we have reached financial stability and fiscal predictability<br />
within a very short time. More importantly, we have set our financial course for the<br />
future through our Multi-Year Financial Plan, and we will preserve and protect this<br />
financial stability through our Business Planning Strategy. ”<br />
— Ken Meech, Chief Administrative Officer<br />
A s we enter the new<br />
millennium, the<br />
many challenges<br />
that we faced as a<br />
result of the<br />
amalgamation are<br />
behind us now and<br />
we can look forward<br />
with new confidence and<br />
excitement.<br />
For the past few years,<br />
our primary goal has been<br />
to ensure a seamless<br />
transition of the delivery<br />
of programs and services<br />
from the four previous<br />
municipal units to our<br />
customers–the citizens of<br />
the <strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong>. I believe<br />
that we have achieved that<br />
end and have set standards<br />
and service levels that are<br />
not only appropriate, but<br />
also acceptable, for the<br />
many diverse communities<br />
throughout our region.<br />
Another major goal was<br />
to put our financial house<br />
in order and we, too, have<br />
achieved this. I am proud<br />
to say that we<br />
have reached financial<br />
stability and fiscal<br />
predictability within a<br />
very short time. More<br />
importantly, we have set<br />
our financial course for<br />
the future through our<br />
Multi-Year Financial Plan,<br />
and we will preserve and<br />
protect this financial<br />
stability through our<br />
Business Planning<br />
Strategy. We have<br />
implemented a very<br />
aggressive Debt<br />
Management Plan and<br />
have adopted the “pay as<br />
you go” principle for<br />
Capital Projects.<br />
We continue to receive<br />
national and international<br />
interest in our Solid Waste<br />
Management Strategy,<br />
with many municipal<br />
officials visiting our stateof-the-art<br />
facility at Otter<br />
Lake. The municipality’s<br />
next major capital project<br />
is the $315 million<br />
Harbour Solutions<br />
Project. Construction is<br />
expected to start in the<br />
Spring of 2001 and when<br />
completed and operating,<br />
it will mark the first major<br />
environmental saltwater<br />
clean-up in the country.<br />
Development of a<br />
regional plan will be a<br />
major focus for the next<br />
few years. Citizens of the<br />
municipality had the<br />
opportunity to tell us the<br />
kind of community they<br />
would like to see in the<br />
next two decades through<br />
our recent Vision 20/20<br />
exercise. It is my pleasure<br />
to thank the Metropolitan<br />
<strong>Halifax</strong> Chamber of<br />
Commerce for its<br />
tremendous co-operation<br />
in this joint effort with<br />
HRM.<br />
Our economy is<br />
booming now and we are<br />
seeing unprecedented<br />
growth. Economic<br />
forecasts predict this will<br />
continue for at least the<br />
next decade and beyond.<br />
Through the regional<br />
planning process, we will<br />
develop policy and<br />
guidelines for such things<br />
as: building new<br />
infrastructure to meet<br />
economic growth;<br />
replacement of existing<br />
systems; building a<br />
transportation network for<br />
the future and<br />
determining ways to more<br />
effectively manage growth.<br />
We could not have<br />
achieved any of our<br />
accomplishments so far<br />
without the efforts of our<br />
highly-skilled professional<br />
workforce. The work has<br />
been hard and the<br />
pressures have been great.<br />
I would like to take this<br />
opportunity to extend best<br />
wishes to each and every<br />
one of our employees and<br />
say “thank you” for a job<br />
well done.<br />
Also, I would like to<br />
extend our sincere thanks<br />
to the citizens of <strong>Halifax</strong><br />
<strong>Regional</strong> <strong>Municipality</strong>.<br />
With their continued<br />
patience and support, we<br />
will continue to strive for<br />
excellence and make every<br />
effort to preserve, protect<br />
and improve our great<br />
quality of life in the<br />
<strong>Halifax</strong> Region.<br />
Sincerely,<br />
Ken Meech<br />
8
Executive<br />
Management Team<br />
AT he Executive<br />
Management Team<br />
(EMT) includes the Chief<br />
Administrative Officer,<br />
Ken Meech, and the<br />
Deputy Chief<br />
Administrative Officers,<br />
George McLellan (left)<br />
and Dan English (right).<br />
EMT is responsible for<br />
providing information,<br />
support and guidance to<br />
<strong>Regional</strong> Council;<br />
implementing policies and<br />
priorities of <strong>Regional</strong><br />
Council; ensuring the<br />
delivery of a balanced<br />
budget; and managing and<br />
leading the administrative<br />
functions of the<br />
municipality. Deputy<br />
CAO Dan English is<br />
responsible for the services<br />
of Planning &<br />
Development, Parks &<br />
Recreation, Public Works<br />
& Transportation, Transit,<br />
Tourism, Culture &<br />
Heritage, Community<br />
Projects and Library<br />
Services liaison. Deputy<br />
CAO George McLellan is<br />
responsible for the services<br />
of Public Safety,<br />
Information Services,<br />
Human Resources, Shared<br />
Services, Financial<br />
Services, Real Estate<br />
Services & Facilities<br />
Management.<br />
HRM Grants Program<br />
The Grants Program is a portfolio of programs<br />
administered under the auspices of the Office of the<br />
Deputy CAO. The programs focus on assistance in<br />
social development - providing modest tax exemptions or<br />
tax deferrals to low-income homeowners – and<br />
community development – providing annual grants to<br />
support community non-profit and charitable<br />
organizations in a diverse range of community-based<br />
programming.<br />
Accomplishments<br />
These include increased public visibility, increased<br />
program participation, and the development of strategic<br />
partnerships with other HRM departments, community<br />
stakeholders, and government agencies.<br />
Special Projects<br />
The Special Projects Office coordinates a range of<br />
initiatives on behalf of <strong>Regional</strong> Council and affiliated<br />
HRM programs and services. The principle activities of<br />
this portfolio address inter-governmental initiatives,<br />
policy analysis, applied research, and the management of<br />
inter-departmental project teams.<br />
Accomplishments<br />
These include community consultation and<br />
participation in major facilities, including the<br />
Dartmouth North Community Center; and significant<br />
progress in supporting community initiatives to address<br />
the issue of homelessness.<br />
9
Major Initiatives<br />
Multi-Year Financial Strategy/Business Planning<br />
T<br />
he <strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong> provides a<br />
broad range of programs<br />
and services of benefit to<br />
its citizens. Since<br />
amalgamation, the<br />
municipality has faced<br />
external and internal<br />
challenges that placed<br />
significant pressures on<br />
financial resources.<br />
The <strong>2000</strong>/2001 Budget<br />
represents significant<br />
improvement in the<br />
municipality’s financial<br />
health and has earned the<br />
municipality a letter of<br />
commendation from the<br />
Metropolitan <strong>Halifax</strong><br />
Chamber of Commerce.<br />
The improvements are<br />
such that tax rates are 1%<br />
lower than in 1998/99;<br />
there is no forecast deficit;<br />
reserves are at $74.3<br />
million dollars; and the<br />
debt is being gradually<br />
reduced.<br />
The responsibility for<br />
this success stems, in large<br />
part, from the Multi-Year<br />
Financial Strategy. In May,<br />
1998 a Multi-Year Financial<br />
Strategy committee was<br />
formed consisting of<br />
municipal staff and<br />
community members.<br />
Principles of financial<br />
management were adopted<br />
by Council in December<br />
1998 which provided a<br />
framework for business<br />
planning, operational<br />
effectiveness and discipline<br />
and restraint in spending<br />
and funding. A Reserves<br />
Policy was adopted by<br />
Council, along with a<br />
Capital Spending Policy<br />
and Capital Debt Policy.<br />
In line with the Multi-<br />
Year Financial Strategy, a<br />
phased-in business<br />
planning process<br />
was introduced in<br />
1999, focused on<br />
doing the right<br />
things right.<br />
As of March <strong>2000</strong>, over<br />
80 business plans were<br />
drafted, forming the basis<br />
for the development of the<br />
<strong>2000</strong>/2001 budget. The<br />
<strong>2000</strong>/01 budget was based<br />
primarily on service levels<br />
provided in the previous<br />
year and new initiatives<br />
that focus on Council’s<br />
strategic directions and<br />
was on “getting the right<br />
fit” for the many business -<br />
and service units.<br />
Improving customer<br />
service was a priority.<br />
Alignment <strong>2000</strong> took into<br />
consideration people,<br />
structure and processes,<br />
resulting in many functions<br />
being streamlined and<br />
others being bundled into<br />
The<br />
context for the<br />
business planning process<br />
was set by Council in the<br />
establishment of key<br />
business strategies,<br />
expressed in terms of<br />
outcome statements and<br />
strategic directions. The<br />
implementation strategies<br />
in support of these business<br />
strategies were included in<br />
the business plans.<br />
business strategies, along<br />
with initiatives that<br />
support the Multi-Year<br />
Financial Strategy.<br />
With the Multi-Year<br />
Financial Strategy and<br />
Business Planning<br />
Processes in place, a review<br />
of service delivery and the<br />
ability to improve on that<br />
service delivery was<br />
undertaken. The emphasis<br />
new business or service<br />
units. This process will<br />
continue until the “right fit”<br />
is achieved.<br />
The commitment and<br />
dedication of Council and<br />
staff during the past year<br />
has ensured that the<br />
municipality’s financial<br />
capacity has improved,<br />
and will continue to<br />
stabilize and strengthen.<br />
10
Major Initiatives<br />
20/20 Vision Exercise<br />
I<br />
n July, 1999 <strong>Halifax</strong><br />
<strong>Regional</strong> <strong>Municipality</strong><br />
agreed to a public<br />
consultation, HRM 20/20,<br />
that will result in a new<br />
vision for HRM. This<br />
consultation involved the<br />
collaboration of the<br />
Metropolitan <strong>Halifax</strong><br />
Chamber of Commerce,<br />
<strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong>, Metro<br />
United Way, community<br />
organizations, and<br />
individual citizens.<br />
A volunteer organizing<br />
committee for HRM<br />
20/20 set out to develop a<br />
consultation process that<br />
was inclusive, diverse, easy<br />
to understand, and<br />
flexible. To facilitate<br />
discussion and provide a<br />
vehicle in which to<br />
articulate ideas, a<br />
workbook was developed.<br />
There were several ways to<br />
participate in HRM 20/<br />
20: by attending<br />
community workshops, by<br />
visiting the HRM 20/20<br />
website and filling out the<br />
workbook electronically,<br />
or by filling out a print<br />
workbook. It is estimated<br />
that over 700 citizens were<br />
directly involved in the<br />
process by participating in<br />
the completion of<br />
workbooks.<br />
On June 19, <strong>2000</strong><br />
HRM 20/20 held a<br />
Community Forum which<br />
was attended by<br />
approximately 150 people.<br />
The purpose of the forum<br />
was to present to the<br />
community the findings<br />
of the community<br />
consultation process and<br />
to discuss the implications<br />
of what had been heard. A<br />
draft vision and values<br />
were presented at the<br />
session and these formed<br />
the basis of discussions<br />
relative to a set of strategic<br />
directions and next steps.<br />
The organizing<br />
committee will create a<br />
final report based on the<br />
individual submissions,<br />
the community<br />
roundtables and the June<br />
19 forum. The report will<br />
incorporate the values<br />
expressed by participants.<br />
It will outline a common<br />
vision for HRM, together<br />
with recommended<br />
strategic directions to<br />
guide our progress toward<br />
that vision. HRM has<br />
agreed that the report will<br />
form the basis of future<br />
HRM planning, including<br />
the development of a<br />
regional plan to guide<br />
development initiatives.<br />
This is a pioneering<br />
effort for our community,<br />
the first time that the<br />
citizens of HRM have<br />
had the opportunity to<br />
develop a common vision.<br />
11
Major Initiatives<br />
Waste Resource Management<br />
H<br />
alifax <strong>Regional</strong><br />
<strong>Municipality</strong> — with a<br />
population of 342,000,<br />
generating 260,000<br />
metric tonnes of waste per<br />
year with an existing<br />
regional landfill that was<br />
almost at capacity —<br />
required a waste resource<br />
management strategy and<br />
a new landfill. The strategy<br />
that was adopted allowed<br />
extensive citizen<br />
involvement, input and<br />
acceptance, stakeholder<br />
involvement in the<br />
planning and site selection<br />
process and represents a<br />
fully integrated approach<br />
to waste management.<br />
The strategy was premised<br />
on diverting waste and<br />
turning it into a resource,<br />
with a goal of diverting<br />
65% of total waste from<br />
the landfill by year end<br />
<strong>2000</strong>. This innovative<br />
waste management system<br />
is based on separation of<br />
recoverable materials at<br />
source and is one of the<br />
first of its kind in North<br />
America.<br />
The strategy promotes<br />
the managing of waste by<br />
Reduction, Reuse,<br />
Recycling, Composting<br />
and Disposal of only<br />
stable, inert residuals in<br />
the landfill. The tools for<br />
achieving the strategy<br />
include disposal bins,<br />
backyard composting,<br />
source separated<br />
composting, household<br />
hazardous waste (HHW)<br />
disposal, blue bag<br />
recycling, front end<br />
processor, waste<br />
stabilization and a residual<br />
disposal facility. The<br />
approach is a curbside<br />
four-stream (organics,<br />
refuse, recyclable<br />
containers and recyclable<br />
paper), two-pass collection<br />
system (organics and<br />
refuse are collected<br />
bi-weekly on an<br />
alternating basis). As well,<br />
a facility that operates year<br />
round is available for<br />
residents to deposit their<br />
household hazardous<br />
waste material. A major<br />
public education<br />
program, "Let's<br />
Waste Less", was<br />
key in obtaining<br />
public acceptance<br />
and cooperation.<br />
The waste<br />
processing and disposal<br />
facility at Otter Lake<br />
was developed<br />
through a Public<br />
Private Partnership<br />
(PPP) approach - a<br />
private sector partner<br />
designed, built and now<br />
operates the facility for the<br />
municipality, which<br />
provided the financing<br />
and retains ownership of<br />
this state-of-the-art facility.<br />
Residents of the<br />
municipality are very<br />
fortunate to have a waste<br />
management strategy that<br />
was community<br />
developed, endorsed, and<br />
promoted. The success of<br />
the strategy is directly<br />
attributable to municipal<br />
residents who every day<br />
utilize the available waste<br />
diversion tools that<br />
encourage and advance<br />
responsible resource<br />
management.<br />
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Major Initiatives<br />
Harbour Solutions<br />
F<br />
or over 200 years sewage<br />
from homes and<br />
businesses has flowed<br />
untreated into <strong>Halifax</strong><br />
Harbour. Since the<br />
1950's, harbour pollution<br />
has been identified as a<br />
serious problem, and there<br />
have been many attempts<br />
to create a workable plan<br />
to combat it. Two plants<br />
have been built at Mill<br />
Cove on the Bedford<br />
Basin and in Eastern<br />
Passage, but these only<br />
treat 20% of the sewage<br />
entering the harbour. In<br />
the past few years,<br />
improved harbour water<br />
quality has become a<br />
priority within HRM and<br />
a plan has been developed<br />
to address the situation.<br />
The $315 million dollar<br />
project will be completed<br />
in phases and could take<br />
up to 10 years to<br />
complete.<br />
Four new plants will be<br />
built - two on the <strong>Halifax</strong><br />
peninsula, one in<br />
Dartmouth, and one at<br />
Herring Cove. All parts of<br />
each plant will be enclosed<br />
in a building with no<br />
tanks visible and<br />
incorporating extensive<br />
odour and noise control.<br />
On the <strong>Halifax</strong><br />
peninsula and in<br />
Dartmouth, the<br />
wastewater will be<br />
intercepted along the<br />
shoreline by collector<br />
pipes and directed to three<br />
treatment plants. In<br />
Mainland South it will be<br />
directed to the plant at<br />
Herring Cove via an<br />
existing collector and new<br />
piping. At the plants, the<br />
wastewater will be put<br />
through advanced primary<br />
treatment (removing up to<br />
90% of the solids)<br />
followed by ultraviolet<br />
disinfection. The cleaned<br />
wastewater effluent will be<br />
discharged into deep water<br />
in the Harbour well away<br />
from the shoreline,<br />
through a diffuser.<br />
HRM will carry out<br />
the Harbour Solutions<br />
Project through a Public<br />
Private Partnership (PPP).<br />
The selection process<br />
started in 1998 and it is<br />
expected a partner will be<br />
selected this Fall. The<br />
partner will be expected<br />
to work closely with local<br />
residents and businesses in<br />
the immediate<br />
neighbourhood of the<br />
treatment plants.<br />
Community Liaison<br />
Committees will be<br />
established and will play a<br />
role in minimizing any<br />
negative impacts caused<br />
by the Project and will<br />
assist in the integration of<br />
the treatment plants into<br />
the neighbourhoods.<br />
HRM residents and<br />
visitors will be able to<br />
witness and enjoy a<br />
cleaner harbour: no more<br />
floating objects, no more<br />
visible plumes of<br />
discoloured water and no<br />
more thick build up of<br />
organic sediments on the<br />
harbour floor from<br />
untreated sewage. After<br />
200+ years, the character<br />
of the world's second<br />
largest natural harbour is<br />
about to change.<br />
Four Sewage Treatment Plants – General Locations<br />
13
Community<br />
Projects<br />
C<br />
ommunity Projects uses<br />
an innovative collaborative<br />
approach to facilitate the<br />
growth and development<br />
of youth. This approach<br />
focuses on building<br />
capacities within youth by<br />
enhancing their selfreliance<br />
through<br />
developing their physical,<br />
social, emotional,<br />
intellectual and<br />
economical well-being.<br />
The program develops "at<br />
risk" youth, between 16<br />
and 30 years of age, who<br />
are motivated to make<br />
changes in their lives.<br />
Youth LIVE is the key<br />
initiative developed in the<br />
business unit to provide<br />
opportunities for youth to<br />
grow, which in turn builds<br />
stronger and safer<br />
communities.<br />
Youth LIVE provides<br />
challenging experiences<br />
for "at risk" youth, by<br />
responding to social issues<br />
through the operation of<br />
business ventures which<br />
create economic<br />
opportunities. Since<br />
1994, Youth LIVE has<br />
established several<br />
entrepreneurial initiatives<br />
including Paper/Beverage<br />
Container Recycling<br />
Program, Residential<br />
Enviro Depot,<br />
Commercial Enviro<br />
Depot, and Organic<br />
Green Cart Service to<br />
address needs in the<br />
community. These<br />
business initiatives create<br />
opportunities for youth to<br />
develop marketable job<br />
skills, life skills, career<br />
preparation and job<br />
exploration while<br />
becoming integral<br />
members of the<br />
community.<br />
Accomplishments<br />
Youth Development<br />
Approximately 65% of<br />
the participants in the<br />
program are successful in<br />
gaining employment,<br />
furthering their education,<br />
training or starting<br />
entrepreneurial<br />
endeavours.<br />
Landfill Diversion<br />
<strong>Annual</strong> diversion of<br />
approximately 575 tonnes<br />
of paper product and<br />
3,300,000 beverage<br />
containers from the waste<br />
stream.<br />
Organic Green Carts<br />
Delivery, removal,<br />
maintenance and<br />
cleaning of<br />
approximately<br />
3,000 organic<br />
green carts<br />
annually<br />
throughout the<br />
municipality.<br />
Current Initiatives<br />
Dangerous and Unsightly<br />
Premises Improvements<br />
Partnership primarily<br />
with Planning and<br />
Development along with<br />
other Business Units.<br />
Organic Program<br />
Removal of organic<br />
waste from municipal<br />
buildings.<br />
Strategic Alliances<br />
Continue to develop<br />
alliances with public and<br />
private sector.<br />
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At a glance...<br />
• Service to over 130 sites<br />
throughout the municipality<br />
• Service to over 20,000<br />
customers annually at the<br />
Residential Enviro Depot<br />
• Service to approximately 70<br />
youths annually<br />
• Process Development service<br />
with Business Units including<br />
Fire, Transit, Human Resources,<br />
Waste Resources,<br />
Planning and Development,<br />
Finance, Police<br />
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T<br />
Administrative<br />
Services<br />
he Administrative<br />
Services Business Unit<br />
includes Legal Services<br />
and Corporate Support<br />
Divisions (including<br />
Municipal Government<br />
Support, Records<br />
Management and the<br />
Corporate Library). Legal<br />
Services performs all the<br />
legal services required by<br />
<strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong>, including<br />
Prosecutions, Due Process,<br />
Preventative Law, Solicitor<br />
Services and Advocacy,<br />
through a combination of<br />
in-house and out-sourced<br />
services. Corporate<br />
Support Services supports<br />
the process of local<br />
government for the<br />
municipality as mandated<br />
by statute through the<br />
provision of corporate and<br />
municipal services to<br />
<strong>Regional</strong> Council,<br />
Community Councils and<br />
their respective boards and<br />
committees. Information<br />
Resource Management<br />
Services implements a<br />
comprehensive approach<br />
to information<br />
management by treating<br />
information as a valuable<br />
corporate resource, while<br />
protecting the legal and<br />
financial interest of the<br />
municipality. Election<br />
Services conducts general<br />
and special elections, in a<br />
professional and impartial<br />
manner, in accordance<br />
with applicable legislation.<br />
Accomplishments<br />
Freedom of Information<br />
All Freedom Of<br />
Information and<br />
Protection of Privacy<br />
(FOIPOP) requests<br />
processed as required by<br />
legislation.<br />
Secretariat Support<br />
Provided support to<br />
approximately 56<br />
<strong>Regional</strong> Council<br />
meetings, 46 Community<br />
Council meetings and 489<br />
Board and Committee<br />
meetings.<br />
Elections<br />
Six by-elections have<br />
been conducted since<br />
amalgamation and one<br />
regular election for the<br />
<strong>Regional</strong> School Board<br />
and the Conseil Scolaire<br />
Acadien Provincial.<br />
Current Initiatives<br />
Records<br />
Ensure the<br />
preservation of<br />
corporate archival<br />
records and the<br />
placement of vital<br />
records in a vault within<br />
City Hall.<br />
Information Management<br />
Contribute to<br />
corporate efficiency<br />
through a<br />
comprehensive<br />
approach.<br />
Legal Services<br />
Implementation of a<br />
case management system.<br />
Election<br />
Conduct a regional<br />
municipal election for the<br />
positions of Mayor and<br />
Councillors, members of<br />
the <strong>Halifax</strong> <strong>Regional</strong><br />
School Board and the<br />
Conceil Scolaire Acadien<br />
Provincial in the Fall of<br />
<strong>2000</strong>.<br />
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At a glance...<br />
• 5000 boxes of documents<br />
classified<br />
• 1000 information/research<br />
requests processed<br />
• 29,000 microfilm images<br />
developed<br />
• 7,620 agendas prepared and<br />
distributed<br />
15
Financial<br />
Services<br />
F<br />
inancial Services,<br />
formerly the Department<br />
of Finance, recently<br />
underwent organizational<br />
change. The primary<br />
functional areas within<br />
Financial Services includes<br />
Accounting Services,<br />
which provides all<br />
corporate accounting and<br />
reporting functions for the<br />
municipality; Financial<br />
Planning, which<br />
coordinates and supports<br />
Business Planning and<br />
budgeting, and provides<br />
fiscal and economic policy<br />
advice and formulation;<br />
Procurement, which<br />
provides support and<br />
implementation of the<br />
municipal procurement<br />
policy, inventory and asset<br />
management, insurance<br />
claims and risk<br />
management; and<br />
Revenue and Process<br />
Audit, which analyses<br />
assessment information,<br />
calculates and prepares tax<br />
billings, coordinates area<br />
rates and administers a<br />
number of by-laws.<br />
Accomplishments<br />
Financial Management<br />
System<br />
On April 1, 1999 SAP,<br />
the first phase of a new<br />
financial management<br />
system became<br />
operational. Included in<br />
Phase I were Financial<br />
Accounting (general<br />
ledger); Controlling<br />
(departmental accounting<br />
and job costing); Materials<br />
Management (purchasing<br />
and inventory) and Plant<br />
Maintenance (fleet).<br />
Customer Service<br />
New payment options<br />
were implemented for<br />
paying parking tickets and<br />
taxes through financial<br />
institutions, the Internet<br />
and pre-authorized tax<br />
payments.<br />
Business Plans<br />
Business Plans were<br />
completed for each<br />
Business Unit.<br />
Budget<br />
<strong>2000</strong>/2001 Budget<br />
(Operating, Capital &<br />
Reserves) was approved by<br />
Council. It included a tax<br />
rate reduction of<br />
approximately 1%<br />
and a decline in<br />
the municipality’s<br />
debt of<br />
approximately<br />
3.2%.<br />
Current Initiatives<br />
Business Strategies<br />
Financial Services will<br />
lead Council’s Taxation,<br />
Fiscal Accountability and<br />
Economic Growth<br />
Business Strategies.<br />
Multi-Year Financial<br />
Strategy<br />
Implementation of<br />
Strategy is continuing.<br />
HRM 20/20<br />
Financial Services<br />
continues to participate in<br />
the exercise.<br />
Municipal Involvement<br />
Continue to clarify the<br />
role of the municipality<br />
with the Greater <strong>Halifax</strong><br />
Partnership and the<br />
<strong>Halifax</strong> <strong>Regional</strong><br />
Development Agency.<br />
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At a glance...<br />
• 450,000 customer payments<br />
processed<br />
• 11,000 tax certificates issued<br />
• 4,700 business occupancy<br />
openings and closings processed<br />
• $10 million in Metro<br />
Transit fares sorted, rolled &<br />
deposited<br />
• 34,000 cheques issued<br />
16
I<br />
Information<br />
Services<br />
nformation Services is<br />
responsible for providing<br />
access to, and<br />
coordinating the use of,<br />
technology within the<br />
municipality. The<br />
Information Services<br />
Business Unit includes<br />
Administration, which<br />
concentrates on the<br />
coordination of all the<br />
sections within<br />
Information Services and<br />
provides direction to the<br />
corporation on the proper<br />
use of technology;<br />
Customer Care provides<br />
frontline support to the<br />
corporation's computing<br />
community through the<br />
Help Desk, PC<br />
Technicians, Account<br />
Reps and a training<br />
component; Business<br />
Solutions supports<br />
internal business units in<br />
their analysis of a business<br />
problem and<br />
implementation and<br />
support for the solution;<br />
and Technical<br />
Infrastructure is<br />
responsible for providing<br />
and maintaining access to<br />
all of the municipality's<br />
technical infrastructure<br />
and business applications.<br />
Accomplishments<br />
SAP<br />
The municipality went<br />
live with SAP, the new<br />
financial software, on<br />
April 1, 1999. The<br />
modules implemented<br />
were Finance & Control<br />
for reporting, Material<br />
Management for<br />
inventory and<br />
procurement, and Plant<br />
Maintenance for fleet<br />
operations. Subsequently,<br />
enhanced SAP includes a<br />
Release Strategy for the<br />
requisitioning and<br />
approval process coupled<br />
with a faxing solution<br />
which makes the whole<br />
process paperless.<br />
Year <strong>2000</strong><br />
All business<br />
applications, network<br />
components, desktop<br />
units, and server<br />
components were made<br />
Year <strong>2000</strong> compliant by<br />
December 31, 1999.<br />
<strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong> made the<br />
transition into the new<br />
millennium with very few<br />
problems.<br />
Parking Ticket System<br />
HRM was the first<br />
municipality in the<br />
country to integrate a<br />
municipal parking ticket<br />
system with a provincial<br />
court system.<br />
Current Initiatives<br />
Police/Fire Systems<br />
Police and Fire will have<br />
combined, computer-aided<br />
dispatch and records<br />
management system.<br />
Election <strong>2000</strong><br />
IS will implement an<br />
election system, that<br />
includes voter registration,<br />
voter notification, and<br />
election night results<br />
including web based<br />
presentation on election<br />
night.<br />
E-Commerce<br />
IS will chair a<br />
committee of all<br />
municipal business units<br />
to coordinate the<br />
implementation of<br />
e-commerce and<br />
e-business<br />
initiatives.<br />
Land<br />
Information<br />
System<br />
IS will<br />
coordinate and<br />
merge all municipal<br />
interest in land<br />
and property<br />
information<br />
in one<br />
system.<br />
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At a glance...<br />
• 1,400 personal computers<br />
• 2,000 users on GroupWise<br />
with over 26,000 messages<br />
being sent per day<br />
• 14,256 calls to the Help<br />
Desk in 1999<br />
• 9,672 individual incidents<br />
opened by the Help Desk<br />
• 20 Novell Servers, 7 NT<br />
servers, 8 Sun Servers, 4 other<br />
servers supported<br />
• Conducted 110 training<br />
courses with 785 seats<br />
• 314 small office or home<br />
office users accessing HRM's<br />
computer network remotely<br />
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Human<br />
Resources<br />
The Human Resources<br />
Team provides a full range<br />
of professional services in<br />
partnership with the<br />
business units and the<br />
corporation in the<br />
initiation, development<br />
and delivery of programs<br />
and services that will<br />
better equip the employee<br />
in the performance of<br />
their job. The HR Team is<br />
client and site-based,<br />
offering advisory,<br />
coordination and<br />
developmental services to<br />
business units. These<br />
range from recruitment to<br />
employee relations;<br />
services, including benefit<br />
planning and<br />
administration, pension<br />
support services, payroll<br />
and compensation<br />
administration; and<br />
services, such as diversity<br />
management, human<br />
resource planning,<br />
training, performance<br />
management and strategic<br />
planning.<br />
Accomplishments<br />
Safe & Harmonious<br />
Workplace Assurance<br />
Project Impact is a<br />
partnership program<br />
whereby employees’<br />
cardiac health is assessed<br />
and a program of<br />
improvement, including<br />
exercise, stress<br />
management and<br />
nutrition, is established.<br />
Workplace Safety: In<br />
partnership with<br />
business units,<br />
the municipality<br />
has undertaken<br />
initiatives to<br />
ensure<br />
compliance<br />
with the<br />
Provincial<br />
Act and the<br />
highest level of safety for<br />
employees.<br />
Employee Family<br />
Assistance Program: An<br />
improved range of services<br />
to all HRM employees<br />
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and their families. HRM<br />
values its employees and<br />
recognizes the benefits<br />
which flow to the<br />
organization from a<br />
balance between work and<br />
employees’ safety, health<br />
and well being.<br />
Organizational Development –<br />
Assistance & Alignment<br />
Policies and<br />
agreements have<br />
been streamlined<br />
and there is consistency<br />
throughout the<br />
organization; realignment<br />
and organizational<br />
restructuring support;<br />
provision of educational<br />
training and development is<br />
structured around business<br />
unit and corporate<br />
objectives; The Leadership<br />
Development Program is<br />
aligned with business<br />
planning and the<br />
business strategies of<br />
Council; A Priority<br />
Placement Program exists<br />
for displaced<br />
employees.<br />
Performance<br />
Culture<br />
There is an<br />
evaluation<br />
system that<br />
recognizes<br />
performance<br />
and<br />
encourages<br />
growth<br />
and<br />
development<br />
of its employees.<br />
In support of<br />
employee growth,<br />
the organization<br />
increased its funding<br />
for mutually<br />
beneficial training.<br />
The career<br />
contribution of<br />
retired employees was<br />
recognized and<br />
honoured.<br />
Current Initiatives<br />
Benchmarking of Human<br />
Resources Services<br />
Evaluation of private and<br />
public sector best practices,<br />
improvement of service<br />
delivery and improved<br />
business planning.<br />
Productivity and Health<br />
Attendance Management: A<br />
two-year program which<br />
will identify and address<br />
issues causing employee<br />
absence; and a focus on<br />
health and wellness<br />
initiatives to enhance<br />
performance management;<br />
Benefits: Improved<br />
benefits coverage for all<br />
HRM employees.<br />
Succession Planning and<br />
Career Management<br />
Identification of<br />
competencies, skills and<br />
behaviours, the key<br />
attributes in employees that<br />
result in effective and<br />
efficient service delivery.<br />
Providing employees with<br />
training and development<br />
opportunities around<br />
competencies will benefit<br />
the organization with its<br />
future service needs.<br />
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At a glance...<br />
• Number of Unions/Associations: 6<br />
• Number of retired employees:<br />
Approximately <strong>2000</strong>+<br />
• Number of third party<br />
agreements administered or<br />
supported: 10<br />
• Number of competitions<br />
(1999): 200<br />
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Parks & Recreation<br />
Services<br />
P<br />
arks and Recreational<br />
Services, through<br />
Alignment <strong>2000</strong>, are<br />
responsible for the<br />
provision of services<br />
relative to the design,<br />
operation and<br />
programming of park and<br />
recreational facilities and<br />
correspondingly, the<br />
maintenance of these<br />
facilities. The services<br />
provided include:<br />
Community Recreation<br />
Services, whose purpose is<br />
to provide quality,<br />
affordable and accessible<br />
recreation and leisure<br />
programs, services and<br />
facilities through<br />
programming and<br />
community development.<br />
It recognizes community<br />
strengths and provides<br />
assistance to meet the<br />
recreation needs of<br />
communities. This enables<br />
communities to create<br />
partnerships, achieve selfsufficiency<br />
and increase<br />
citizen involvement and<br />
responsibility; Recreation<br />
Facilities Services are<br />
accountable for the<br />
planning and provision of<br />
the Parks and Recreation<br />
Facility System. This<br />
includes municipallyowned<br />
parks, trails and<br />
open spaces, as well as<br />
community centres and<br />
major indoor facilities<br />
provided through<br />
management agreements;<br />
and Parks and Open<br />
Spaces are responsible for<br />
the administration and<br />
maintenance of the<br />
municipal parks system,<br />
athletic fields, sport<br />
courts, playgrounds,<br />
several beaches, trails,<br />
several public open spaces,<br />
municipal cemeteries,<br />
municipal urban forest<br />
program and horticulture<br />
support for the park system.<br />
Accomplishments<br />
Parks System<br />
<strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong> has one of<br />
the largest and most<br />
diverse municipal parks<br />
system in all of Canada.<br />
Land Acquisitions<br />
In partnership with<br />
Real Estate Services, two<br />
important land<br />
acquisitions were<br />
completed on Deadman’s<br />
Island and the Jack Lake<br />
lands.<br />
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Conceptual Designs<br />
In partnership with the<br />
<strong>Halifax</strong> <strong>Regional</strong> Library,<br />
the conceptual design for<br />
the Keshen Goodman<br />
Library and Mainland<br />
Common Recreation<br />
Centre was completed.<br />
Community Development<br />
Projects<br />
Several projects were<br />
undertaken including the<br />
analysis of a potential<br />
youth centre in Bedford<br />
and a review of the<br />
recreation program service<br />
delivery model within the<br />
community of Sackville.<br />
Current Initiatives<br />
Feedback<br />
Develop and<br />
implement Park and<br />
Facility User <strong>Report</strong><br />
Card System to obtain<br />
feedback on services<br />
provided.<br />
Pesticide<br />
Alternatives<br />
Continue to<br />
implement<br />
environmentally<br />
sustainable<br />
natural resource<br />
management<br />
practices.<br />
Capacity Analysis<br />
Develop and<br />
undertake a community<br />
recreation capacity analysis<br />
to determine the<br />
community’s skills,<br />
knowledge and resources.<br />
Fall River Recreation<br />
Centre<br />
Review the possible<br />
relocation of the Centre to<br />
the High School or<br />
another appropriate site.<br />
Partnerships<br />
Explore partnerships to<br />
provide new sport fields<br />
and diamonds; advance<br />
the <strong>Regional</strong> Trails<br />
Program in conjunction<br />
with the <strong>Regional</strong><br />
Development Agency.<br />
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At a glance...<br />
• 7 municipally owned and<br />
operated cemeteries<br />
• 250,000 bedding plants<br />
grown and used throughout<br />
the park system each year<br />
• 634 park properties - largest<br />
park 4200 acres; smallest park<br />
2800 sq.ft<br />
• 30,000 organized outdoor<br />
sport participants use municipal<br />
fields<br />
• 11 municipal arenas that<br />
recover 98% of direct costs<br />
• 206 ballfields<br />
• 120 sportfields<br />
• 476 playgrounds<br />
• 1.3 million visits to Point<br />
Pleasant Park in 1999<br />
• 3 million+ visitors used the<br />
municipality’s five major<br />
indoor facilities<br />
• 83% of municipal residents<br />
use the parks - 70% on a<br />
regular basis<br />
• 6000+ metric tonnes of yard<br />
waste processed and used<br />
in-house each year<br />
• 1500+ metric tonnes of<br />
wood chips processed and used<br />
in-house each year<br />
• <strong>Halifax</strong> Common is the<br />
oldest municipal park in<br />
Canada - dating back to 1763<br />
• Community Recreation<br />
serves over 55,000 citizens<br />
each year in direct programs<br />
• Operates and manages one<br />
major facility, nine community<br />
centres and several smaller<br />
facilities of which three have<br />
pools including a wave pool<br />
• The Wave Pool is the only<br />
indoor wave pool in Atlantic<br />
Canada. It has zero depth<br />
entry and is fully accessible<br />
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Planning & Development<br />
Services<br />
A<br />
s a result of the<br />
corporate restructuring<br />
initiative, Alignment <strong>2000</strong>,<br />
the Planning Services and<br />
Development Services<br />
Departments were<br />
consolidated into<br />
Planning and<br />
Development Services. Its<br />
primary focus is to further<br />
Council’s strategic<br />
objectives related to<br />
planned growth and<br />
community development<br />
and to provide a high level<br />
of service during a period<br />
of increasing demands.<br />
Building and development<br />
statistics indicate a<br />
continuing increase in<br />
demand on this<br />
service based<br />
on current economic<br />
growth, interest rates,<br />
vacancy rates, and<br />
population trends.<br />
The primary functional<br />
areas of the consolidated<br />
business unit include:<br />
Community and<br />
Municipal Planning,<br />
which prepares and<br />
amends municipal policy<br />
relative to where, how and<br />
when development within<br />
the Region occurs;<br />
Planning Applications<br />
provides advice to<br />
<strong>Regional</strong> and Community<br />
Councils and Committees<br />
concerning the<br />
implementation of<br />
community and<br />
municipal<br />
planning policy<br />
through the<br />
by-law amendment<br />
processes; Subdivision<br />
Approvals is responsible<br />
for the approvals process<br />
that results in the creation<br />
of property lots and<br />
conveyance of roads,<br />
sidewalks, sewers, water<br />
systems and parkland to<br />
the municipality;<br />
Construction Approvals is<br />
responsible for the<br />
approvals process that<br />
ensures that the design<br />
and construction of<br />
buildings conform to<br />
legislated health and life<br />
safety requirements and<br />
by-laws respecting<br />
community character;<br />
Land Use Compliance<br />
administers a<br />
program to ensure<br />
and advise on<br />
compliance with<br />
land use by-laws and land<br />
development agreements;<br />
and By-law Enforcement<br />
provides a program for<br />
administering and<br />
enforcing a variety of<br />
miscellaneous by-laws and<br />
licensing functions which<br />
are largely related to<br />
community standards of<br />
safety and character.<br />
Accomplishments<br />
Client Service<br />
Improved overall client<br />
service in the area of<br />
construction approvals by<br />
streamlining permit<br />
application<br />
processes for<br />
high<br />
volume<br />
customers.<br />
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Planning Strategy and<br />
Land Use By-law<br />
Prepared and obtained<br />
approval of a new<br />
planning strategy and land<br />
use By-law for Downtown<br />
Dartmouth through direct<br />
and extensive community<br />
participation.<br />
Pesticides<br />
Coordination of the<br />
municipality’s recent<br />
initiative to minimize<br />
public health and<br />
environmental impacts<br />
resulting from the<br />
cosmetic use of pesticides<br />
on residential properties.<br />
HRM 20/20<br />
Initiation and<br />
municipal participation in<br />
HRM 20/20, a<br />
community-led initiative<br />
to create a broad-based<br />
vision and identify core<br />
community values for the<br />
Region.<br />
Current Initiatives<br />
Consolidation<br />
Incorporate<br />
development approval<br />
functions related to<br />
infrastructure, which<br />
currently reside in Public<br />
Works and Transportation<br />
Services, into Planning<br />
and Development<br />
Services. This will<br />
consolidate all aspects of<br />
municipal land use<br />
planning, implementation<br />
and enforcement in one<br />
business unit.<br />
<strong>Regional</strong> Growth Strategy<br />
Establish a process for<br />
creating a Strategy.<br />
Processing Time<br />
Restore a 4-6 month<br />
average processing time<br />
for Planning Applications;<br />
implement service<br />
improvements to building<br />
permit and subdivision<br />
processes to decrease<br />
average processing time.<br />
Master Plans<br />
Complete community<br />
master plans for Hemlock<br />
North, Governors Lake<br />
and Morris-Russell Lake.<br />
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At a glance...<br />
• 950 new building lots<br />
approved for construction in<br />
1999<br />
• approx. 3500 building<br />
permits issued in 1999<br />
• estimated total value of new<br />
construction in 1999 was<br />
$360+ Million; $140 Million<br />
of this was in the form of new<br />
commercial, industrial and<br />
institutional development such<br />
as P3 schools<br />
• total value of new construction<br />
in 1999 was $85 million<br />
higher than in 1998,<br />
representing an approximately<br />
31% increase<br />
• 20,000 inspections per year<br />
• 50+ municipal By-laws /<br />
licences administered and<br />
enforced<br />
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24<br />
T<br />
Public Safety —<br />
RCMP<br />
he RCMP provides<br />
policing services to a large<br />
geographical area of the<br />
municipality –<br />
approximately 95% of the<br />
land mass of the<br />
municipality,<br />
encompassing in excess of<br />
155,000 citizens. Through<br />
five police offices at<br />
Tantallon, Lower<br />
Sackville,<br />
Cole Harbour, Sheet<br />
Harbour, and<br />
Musquodoboit Harbour –<br />
the services of patrol,<br />
uniform policing,<br />
investigations, crime<br />
prevention, and drug and<br />
criminal investigations are<br />
conducted. The<br />
philosophy of community<br />
policing is a “partnership<br />
between the police and the<br />
community.” This is<br />
evident at each of the<br />
detachment offices,<br />
whether it be in the<br />
Sackville office, where the<br />
RCMP work closely with<br />
over 180 community<br />
volunteers; to the<br />
Musquodoboit Harbour<br />
office, where they have<br />
four Citizens on Patrol<br />
groups; to the Tantallon<br />
office, which has four<br />
community policing<br />
offices providing localized<br />
access for the public.<br />
Through the <strong>Halifax</strong><br />
RCMP Detachment, the<br />
services of major crime<br />
investigation, highway<br />
patrol, police dogs and<br />
policing at the <strong>Halifax</strong><br />
International Airport are<br />
provided. Provision of an<br />
“effective, efficient policing<br />
service which reflects the<br />
uniqueness of... the<br />
municipality and meets the<br />
needs of the rural and<br />
urban areas” is the mission<br />
of the RCMP in the<br />
<strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong>.<br />
Accomplishments<br />
Street Team<br />
The Street Team, out<br />
of the Tantallon office, has<br />
had considerable success<br />
in seizing more than $2.13<br />
million dollars in illicit<br />
drugs, stolen property and<br />
cash.<br />
Major Case Management<br />
Program<br />
The <strong>Halifax</strong><br />
Detachment was the first<br />
in the country to utilize<br />
the Program in its<br />
investigations – it is now<br />
accepted as the standard for<br />
the RCMP and many other<br />
police forces.<br />
Spurs Youth Groups<br />
The Lower<br />
Sackville,<br />
Tantallon and<br />
Cole Harbour<br />
offices support<br />
the youth<br />
groups which<br />
are active in<br />
crime<br />
prevention<br />
initiatives.<br />
Current Initiatives<br />
Youth Drop-In Centre,<br />
Beaver Bank<br />
A joint partnership<br />
with the community to<br />
establish a centre for 15 to<br />
18 year olds.<br />
Restructuring<br />
All areas of service<br />
delivery are being<br />
examined and realigned to<br />
best meet the<br />
communities needs.<br />
Future Development<br />
A growing population<br />
and increasing demands<br />
will present challenges,<br />
impact the police-topopulation<br />
ratio and will<br />
necessitate a responsive<br />
approach.<br />
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At a glance...<br />
• 164 RCMP Officers<br />
• 810 volunteers<br />
• 54,000 volunteer hours<br />
yearly<br />
• 24 Federal Drug<br />
Investigators<br />
• 10 Community Policing<br />
offices<br />
• Lower Sackville was the first<br />
RCMP Office in Nova Scotia<br />
to start the Citizen’s on Patrol<br />
Program<br />
• 3 police service dogs<br />
• 72 marked police vehicles<br />
• 22 unmarked police vehicles<br />
• 4 motorcycles<br />
• 4 boats
H<br />
Public Safety —<br />
<strong>Halifax</strong> <strong>Regional</strong> Police<br />
alifax <strong>Regional</strong> Police is<br />
responsible for policing<br />
<strong>Halifax</strong>, Dartmouth and<br />
Bedford. The RCMP is<br />
responsible for policing<br />
the remainder of the<br />
municipality. The<br />
philosophy of the <strong>Halifax</strong><br />
<strong>Regional</strong> Police is<br />
community - oriented<br />
policing. A dedication to<br />
citizens, which focuses on<br />
their needs and concerns;<br />
the implementation of<br />
positive change; and the<br />
provision of a well-trained<br />
and accessible police<br />
organization that is open<br />
to new ideas; is their<br />
commitment. <strong>Halifax</strong><br />
<strong>Regional</strong> Police exists “To<br />
Serve and Protect.”<br />
<strong>Halifax</strong> <strong>Regional</strong> Police<br />
operational divisions<br />
include: the Office of the<br />
Chief of Police, which is<br />
responsible for the overall<br />
operation of the<br />
organization including<br />
executive level support,<br />
legal services, chaplaincy<br />
unit, audit and policy,<br />
public affairs and media;<br />
Operations Division is<br />
responsible for the day-today<br />
patrol activities,<br />
including Emergency<br />
Response Team, K-9 Unit,<br />
Victim Services,<br />
Community Relations /<br />
Crime Prevention;<br />
Operational Support<br />
Division provides<br />
assistance to the<br />
Operations Division in<br />
areas of investigative and<br />
specialized services<br />
including, Crime Analysis,<br />
Fraud Unit, Joint Forces<br />
Operation, Major Crime,<br />
Drugs, Vice, Polygraph;<br />
and Administration<br />
Division includes training,<br />
records, properties and<br />
exhibits.<br />
Accomplishments<br />
Reorganization<br />
Community Relations/<br />
Crime Prevention Unit<br />
reorganized to allow<br />
officers to specialize in<br />
certain aspects of crime<br />
prevention and develop a<br />
greater involvement of the<br />
community and<br />
volunteers with police.<br />
General Investigation<br />
Section (GIS)<br />
A new section was<br />
formed to concentrate on<br />
crimes against persons<br />
and crimes against<br />
property.<br />
Youth Programs<br />
The Community<br />
Relations / Crime<br />
Prevention Unit has<br />
worked closely with<br />
schools to establish a<br />
number of new programs<br />
aimed at zero tolerance<br />
for violence in schools.<br />
Break and Enter Burglaries<br />
Clearance rate for<br />
break and enters and<br />
robberies has risen<br />
dramatically. <strong>Halifax</strong><br />
<strong>Regional</strong> Police has one of<br />
the best clearance rates for<br />
bank robberies in Canada.<br />
Current Initiatives<br />
Power Shift<br />
Provision of more<br />
police officers at peak<br />
policing hours.<br />
Police Visibility<br />
Increase visibility<br />
within the communities.<br />
Community Involvement<br />
Increase community<br />
involvement in<br />
community problemsolving.<br />
Enforcement Increase<br />
Increase summary<br />
offence enforcement – i.e.,<br />
crosswalks, speeding<br />
violations.<br />
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At a glance...<br />
• 393 sworn members<br />
• 69 civilians<br />
• 65 marked police vehicles<br />
• 75 unmarked police vehicles<br />
• 16 motorcycles<br />
• 14 mountain bikes<br />
• 226 volunteers<br />
• 1998 - patrol unit responded<br />
to 124,863 calls for service<br />
• <strong>Halifax</strong> <strong>Regional</strong> Police<br />
maintains one of the best<br />
response times in Canada<br />
• 7 fully trained critical<br />
incident negotiators<br />
• 5 Police Service dogs<br />
• Fully functional Emergency<br />
Response Team (ERT) and<br />
Explosive Ordinance Disposal<br />
Unit (EOD)<br />
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T<br />
Public Safety —<br />
Fire & Emergency Service<br />
he <strong>Halifax</strong> <strong>Regional</strong> Fire<br />
and Emergency Service is<br />
a large composite service,<br />
consisting of career staff<br />
and volunteer members. It<br />
is responsible for<br />
protecting and serving a<br />
5,577 sq. kilometre area,<br />
approximately the size of<br />
Prince Edward Island.<br />
The Service is divided<br />
into three major divisions<br />
Metro (Core), Rural<br />
District, and Support<br />
Services and a Deputy<br />
Chief heads up each of<br />
these divisions. Core<br />
Division responds to over<br />
11,000 emergency calls<br />
per year; Rural District<br />
Division responds to over<br />
4500 calls per year,<br />
including fires, medical<br />
emergencies, motor<br />
vehicle accidents, high<br />
angle rescue, confined<br />
space rescue, hazardous<br />
materials spills, water and<br />
ice rescue, investigations of<br />
odours, as well as other<br />
emergencies when the<br />
public are not sure who to<br />
call. The Support<br />
Division consists of<br />
Logistics (Mechanical &<br />
Building), Fire Prevention,<br />
Public Education,<br />
Investigations, Payroll,<br />
Administration, Training<br />
and Career Development.<br />
The Division provides all<br />
the services necessary to<br />
maintain a high response<br />
readiness, as well as<br />
important preventative<br />
measures.<br />
The Fire Service is also<br />
very involved in Special<br />
Events that come to our<br />
area, by being involved in<br />
the planning and<br />
provision of emergency<br />
response during these<br />
events (such as the recent<br />
Tall Ships and G7) to<br />
ensure the safety of all our<br />
visitors and citizens.<br />
Accomplishments<br />
Attendance Management<br />
Program<br />
Development and<br />
implementation of a<br />
program to manage sick<br />
leave usage.<br />
Officer Development<br />
Program<br />
Development and<br />
implementation of a<br />
program to enhance service<br />
knowledge for new officers.<br />
Strategic Planning<br />
Plan completed; Action<br />
Plans to be developed for<br />
each of the strategic<br />
directions.<br />
Current Initiatives<br />
Increase Lectures and<br />
Community Events<br />
An initiative to further<br />
develop awareness of fire<br />
safety in our communities.<br />
Station Relocation<br />
Proceed with the<br />
construction of two new<br />
fire stations to enhance<br />
service delivery.<br />
Prepare for Natural Gas<br />
Obtain the necessary<br />
equipment and training to<br />
handle emergencies<br />
involving natural gas.<br />
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At a glance...<br />
• 62 Stations throughout<br />
HRM<br />
• 442 career staff<br />
• approximately 800 volunteer<br />
members<br />
• April 1, 1998 to March 31,<br />
1999 15,401 calls responded<br />
to, of which 6,514 were<br />
medical calls<br />
• Mechanical team maintains<br />
over 170 apparatus and small<br />
vehicles<br />
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Public Safety —<br />
Emergency Measures Office<br />
T<br />
he Emergency Measures<br />
Office (EMO) of the<br />
municipality offers two<br />
levels of service to its<br />
clients:<br />
– during times of<br />
emergency, the EMO<br />
facilitates the delivery of a<br />
coordinated response to<br />
the emergency.<br />
– in periods of nonemergency,<br />
the EMO<br />
provides programs and<br />
leadership that will assist<br />
its clients to prepare for an<br />
eventual, but unknown<br />
peril.<br />
The two levels of<br />
service are provided<br />
internally and externally.<br />
Internally, EMO’s services<br />
are provided to other<br />
municipal departments<br />
and services that will be,<br />
or may be called upon to<br />
perform in an emergency<br />
role at some point in time.<br />
Externally, the EMO<br />
liaises with other<br />
governmental agencies,<br />
private sector business,<br />
and members of the<br />
public at large to provide<br />
the two levels of service.<br />
Accomplishments<br />
Strengthening Preparedness<br />
Among Neighbours (SPAN)<br />
EMO formed a team of<br />
dedicated staff and<br />
volunteers to educate<br />
individuals and families<br />
on emergency<br />
preparedness.<br />
Year <strong>2000</strong> Response (Y2K)<br />
EMO was part of the<br />
project team that worked<br />
to minimize any potential<br />
difficulties that could<br />
arise during the rollover<br />
into the new millennium.<br />
EMO also ensured there<br />
were extensive plans<br />
available to allow for<br />
continuity of essential<br />
services should a Y2K<br />
related problem occur.<br />
Emergency Responses<br />
EMO participated in<br />
several emergency<br />
responses in 1999 – acting<br />
as an advisor to the<br />
responding agencies and<br />
helping coordinate the<br />
evacuation and temporary<br />
relocation of displaced<br />
residents.<br />
Current Initiatives<br />
Emergency Operations<br />
Centre (EOC)<br />
Participating in a joint<br />
approach to emergency<br />
management with the<br />
three levels of government.<br />
Training<br />
Develop and<br />
implement an EMO<br />
training philosophy that<br />
supports current<br />
emergency management<br />
styles and is coordinated<br />
with other municipal<br />
departments.<br />
Volunteer Management<br />
Developing programs<br />
that utilize our extensive<br />
volunteer community in<br />
both emergency and nonemergency<br />
times.<br />
Evacuation Plan<br />
Completion and<br />
implementation of a<br />
master evacuation plan for<br />
<strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong>.<br />
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T<br />
Public Safety —<br />
911 Communications Centre<br />
he 911 Communications<br />
Centre dispatches calls for<br />
the <strong>Halifax</strong> <strong>Regional</strong><br />
Police and <strong>Halifax</strong><br />
<strong>Regional</strong> Fire and<br />
Emergency Services. It<br />
also provides important<br />
field support, manages<br />
non-emergency phone<br />
lines which individuals<br />
call when they require<br />
police or fire assistance in<br />
a less urgent setting, and<br />
forwards calls which<br />
require medical attention<br />
to Emergency Health<br />
Services ( EHS) which<br />
handle the dispatching<br />
duties for all ambulances<br />
in Nova Scotia. As one of<br />
seven Public Service<br />
Answering Points<br />
(PSAP's) in Nova Scotia<br />
which are all linked to one<br />
another, the staff of the<br />
Centre can efficiently and<br />
correctly handle<br />
emergency calls that can<br />
come from anywhere in<br />
the Province.<br />
Accomplishments<br />
Dispatch Centre<br />
A fully functional,<br />
independent dispatch<br />
centre is available for<br />
handling emergency<br />
dispatching of all police<br />
and fire services that are<br />
currently handled at the<br />
Centre.<br />
Dispatch Point<br />
Implementation of a<br />
single dispatch point for<br />
all HRM fire departments,<br />
paid and volunteer, has<br />
been initiated, with the<br />
Dispatch Centre assuming<br />
dispatching<br />
responsibilities for an<br />
additional eight volunteer<br />
fire departments.<br />
Partnership with<br />
<strong>Halifax</strong> <strong>Regional</strong> Police -<br />
Computer<br />
As a partner with<br />
<strong>Halifax</strong> <strong>Regional</strong> Police, a<br />
new computer system for<br />
patrol vehicles was<br />
implemented for officers<br />
on patrol.<br />
Current Initiatives<br />
Paging System<br />
Review and analysis of<br />
a single paging system for<br />
<strong>Halifax</strong> <strong>Regional</strong> Fire and<br />
Emergency Services<br />
(volunteers).<br />
Partnership with <strong>Halifax</strong><br />
<strong>Regional</strong> Police - Mobile<br />
Radio<br />
As a partner with<br />
<strong>Halifax</strong> <strong>Regional</strong> Police, a<br />
test program on a new<br />
trunked mobile radio<br />
solution (TMR) which<br />
provides province-wide<br />
radio coverage via<br />
trunking, will be initiated.<br />
Pilot Project - Digital<br />
Mapping and Global<br />
Positioning System (GPS)<br />
Digital mapping and<br />
the interaction with a GPS<br />
will improve the<br />
effectiveness and efficiency<br />
with which emergency<br />
police resources are<br />
delivered.<br />
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At a glance...<br />
• 55 personnel<br />
• 60,000+ 911 emergency<br />
calls per year<br />
• 500,000+ non-911 calls<br />
per year<br />
• 7-day/24 hour<br />
communication dispatch<br />
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<strong>Halifax</strong> <strong>Regional</strong><br />
Library<br />
T he <strong>Halifax</strong> <strong>Regional</strong><br />
Library is a corporation,<br />
separate from <strong>Halifax</strong><br />
<strong>Regional</strong> <strong>Municipality</strong>. It<br />
is accountable to <strong>Regional</strong><br />
Council through the<br />
budget review process.<br />
The Library provides<br />
comprehensive, innovative<br />
and responsive public<br />
library service through<br />
branch library facilities,<br />
outreach services (Books<br />
by Mail, Mobile Libraries,<br />
Homebound), materials,<br />
programs, electronic<br />
telecommunication<br />
networks, communications<br />
media, knowledgeable<br />
employees and<br />
partnerships. The Library<br />
provides access to a broad<br />
range of information<br />
resources through a<br />
number of mediums. The<br />
Library is a one-stop<br />
location for information.<br />
Accomplishments<br />
New Library<br />
Planning and design<br />
plans for the new Keshen<br />
Goodman Public Library,<br />
to be located in Clayton<br />
Park, completed and it is<br />
anticipated the facility will<br />
be open in the Fall of 2001.<br />
Community CAP Site<br />
The Jeddore-<br />
Musquodoboit<br />
Community CAP Site was<br />
officially opened.<br />
Y2K Project<br />
Transition to <strong>2000</strong><br />
occurred without any<br />
technical<br />
problems<br />
or service<br />
disruption<br />
to library<br />
users; 138<br />
noncompatible<br />
PCs, hardware<br />
and software were<br />
replaced.<br />
Current Initiatives<br />
New Library<br />
Develop a Tantallon<br />
Branch to open in 2001.<br />
Access<br />
Improve public access<br />
to information technology<br />
and the World Wide Web.<br />
Hours of Operation<br />
Review hours of<br />
operation and develop<br />
proposal for increased and<br />
equitable hours of<br />
operation for all branches<br />
and services.<br />
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At a glance...<br />
• 13 Branch Libraries<br />
• 32,825 Total open hours<br />
• 1,164,578 Total number of<br />
collection volumes<br />
• 1,905 Total number of<br />
magazines titles subscribed to<br />
• 2 mobile libraries<br />
• 3,481,665 items borrowed<br />
• 2,088,004 visits to the Library<br />
• 22,159 new borrowers<br />
registered<br />
• 375,255 questions answered<br />
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Public Works & Transportation<br />
Services<br />
F<br />
ormulated under<br />
Alignment <strong>2000</strong>, Public<br />
Works and Transportation<br />
Services was created to<br />
consolidate all critical and<br />
operational services<br />
regarding management of<br />
the municipality’s<br />
infrastructure. The<br />
services provided include<br />
Design and Construction<br />
Services, whose main<br />
function is the<br />
coordination of the<br />
Capital Budget, which<br />
entails the evaluation and<br />
prioritization of<br />
infrastructure<br />
requirements, design,<br />
tender call,<br />
construction inspection<br />
and project management;<br />
Traffic and<br />
Transportation Services<br />
are responsible for the<br />
approvals and installation<br />
of traffic control devices,<br />
as well as the planning of<br />
orderly expansion and the<br />
safe, effective operation of<br />
the municipality’s<br />
transportation<br />
network;<br />
Environmental and<br />
Engineering Approval<br />
Services manage the<br />
wastewater and<br />
stormwater infrastructure<br />
by ensuring system<br />
capacity, investigation and<br />
determining solutions to<br />
specific problems,<br />
administering and<br />
enforcing legislation,<br />
drafting, implementing<br />
and amending by-laws,<br />
policies and<br />
procedures;<br />
Street and Roads Services<br />
provide maintenance<br />
services for municipalowned<br />
streets and<br />
sidewalks; Technical and<br />
Underground Services are<br />
responsible for the<br />
maintenance of collection<br />
and transportation of the<br />
wastewater and storm<br />
drainage systems; and<br />
Wastewater Treatment<br />
Services manage the<br />
treatment<br />
of<br />
wastewater at 14 pollution<br />
control plants providing<br />
environment and public<br />
health protection.<br />
Accomplishments<br />
Bridge Approaches<br />
Major improvements<br />
to both approaches to the<br />
Angus L. Macdonald<br />
bridge to complement<br />
the additional<br />
bridge lane.<br />
Traffic Signals<br />
Design and<br />
construction of five new<br />
traffic signal installations.<br />
Pollution Prevention<br />
Program<br />
Phase 1 of the<br />
Pollution Prevention<br />
Program (source control)<br />
implemented.<br />
Unpaved Streets<br />
Reinstatement of chipsealing<br />
program for stone<br />
& oil on unpaved streets.<br />
Sewer Lateral Maintenance<br />
Implemented increased<br />
service levels for sewer<br />
lateral maintenance.<br />
Wastewater Treatment<br />
Eastern Passage Water<br />
Pollution Control Plant<br />
odour control addition.<br />
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Current Initiatives<br />
Funding Strategies<br />
Development of<br />
funding strategies for<br />
infrastructure construction.<br />
Traffic Control System<br />
Expansion of the<br />
computerized traffic<br />
control system (SCOOT)<br />
to portions of Dartmouth<br />
and Bedford.<br />
Waste Resource<br />
Management Policy<br />
Policy being developed<br />
in conjunction with<br />
Planning & Development<br />
Services.<br />
Adopt-A-Highway Program<br />
Active canvassing for<br />
more participants in<br />
the program.<br />
Mill Cove Water Pollution<br />
Control Plant<br />
Computer process<br />
control (WEB) upgrade<br />
and addition of pumping<br />
station air scrubber.<br />
Natural Gas Distribution<br />
Coordinating planning<br />
and construction efforts to<br />
ensure the projects are<br />
undertaken with minimal<br />
interference with existing<br />
infrastructure within the<br />
street right-of-way, and<br />
traffic flow patterns.<br />
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At a glance...<br />
• 1441 kilometers of streets<br />
maintained<br />
• 191 signed crosswalks<br />
• 20,000 kilometers of streets<br />
swept<br />
• 65,000 litter baskets<br />
emptied<br />
• Responded to 12,500 service<br />
calls<br />
• 10 Adopt-A-Highway<br />
partnerships<br />
• 30 kilometers of road<br />
shoulders graded<br />
• 24,000 tonnes of salt used<br />
(winter operations)<br />
• 5,200 tonnes of sand used<br />
(winter operations)<br />
• 734 kilometers of sidewalks<br />
• 3000 meters concrete curb &<br />
gutter repaired<br />
• 45 handicap ramps repaired/<br />
installed<br />
• 550 street signs replaced/<br />
installed<br />
• 4500 traffic signs replaced/<br />
installed<br />
• 44,000 meters of crosswalks<br />
repainted<br />
• 12,000 meters of wastewater<br />
collection system cleaning<br />
• 1,250 meters of service<br />
lateral repairs<br />
• 1,050 new street lights<br />
added<br />
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32<br />
Real Estate Services &<br />
Facilities Management<br />
C<br />
orporate Real Estate<br />
Services is mandated to<br />
provide the municipality<br />
with an effective market<br />
oriented, professional<br />
program of real estate<br />
services. These include<br />
inventory management of<br />
real property assets;<br />
negotiation and<br />
management of leases on<br />
surplus municipal lands;<br />
sale of surplus real estate<br />
assets; Business Parks lot<br />
sales and leasing; Business<br />
Parks management and<br />
development, marketing<br />
and promotion; and<br />
acquisition of real<br />
property assets. The recent<br />
realignment of Building<br />
Management Services<br />
with Corporate Real<br />
Estate Services<br />
demonstrated the need<br />
for a corporate-wide<br />
integrated building<br />
management<br />
program. The<br />
design,<br />
implementation<br />
and operation of<br />
this program has<br />
been initiated.<br />
Accomplishments<br />
Sales - Business Parks<br />
23 transactions<br />
for a total value of<br />
$3,926,284<br />
Sales - Surplus<br />
Municipal Properties<br />
33 transactions for<br />
a total value of<br />
$4,303,146<br />
Acquisitions - for Various<br />
Capital Projects<br />
Six transactions for a<br />
total value of $1,635,325<br />
Current Initiatives<br />
Inventory Management of<br />
Real Property Assets<br />
Design and<br />
implementation of an<br />
Operational Real Property<br />
Inventory Management<br />
Database to ensure real<br />
property assets are<br />
comprehensively listed<br />
and updated.<br />
Business Plan for Expansion<br />
of Business Parks<br />
Prepare and implement<br />
a Business Plan for<br />
Strategic Expansion of<br />
Municipal Business Parks.<br />
Strategic Properties<br />
Acquisition Plan<br />
Prepare and implement<br />
a Strategic Properties<br />
Acquisition Plan to ensure<br />
that operational or capital<br />
projects can proceed on a<br />
timely basis.<br />
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At a glance...<br />
• 12 Business & Industrial<br />
Parks housing 1500+<br />
companies<br />
• 8,000 acres of land for<br />
business park expansion with<br />
only 2,300 being occupied<br />
• Administration of 30 land<br />
lease agreements representing<br />
annual gross revenue of<br />
$250,000<br />
• 1999/<strong>2000</strong>, 45 sales of<br />
surplus real estate and business<br />
park lands totaling approx. $6<br />
million<br />
• Property acquisitions of<br />
approx. $1.5 million
S<br />
Shared<br />
Services<br />
hared Services represents<br />
an entrepreneurial<br />
approach to providing<br />
services to the various<br />
business units within the<br />
municipality. It clusters<br />
expertise in selected<br />
services common to the<br />
Corporation under one<br />
business unit. The level of<br />
expertise that exists within<br />
Shared Services enables<br />
the municipality to perform<br />
many functions in-house;<br />
with greater time and cost<br />
efficiencies. Shared Services<br />
is a customer-driven unit,<br />
focusing on the needs of<br />
its clients. It is defined by<br />
the solutions and results it<br />
achieves for its clients.<br />
Shared Services includes:<br />
Fleet Management Services,<br />
which provides safe,<br />
reliable and appropriate<br />
equipment and vehicles<br />
and manages the long<br />
term fleet utilization and<br />
replacement program;<br />
Marketing and Design<br />
Services provides a unique<br />
in-house marketing,<br />
graphic design, print and<br />
distribution service;<br />
Customer Service Centres<br />
provides “one stop<br />
shopping” and ease of<br />
access to municipal<br />
services for residents of,<br />
and visitors to, the<br />
municipality; Corporate<br />
Call Centre provides a<br />
single gateway into the<br />
organization, allowing for<br />
easy access to consistent<br />
up-to-date information;<br />
Geographical Information<br />
Services (GIS) provides<br />
the business units of the<br />
municipality with a<br />
corporate-wide geographic<br />
reference database and<br />
system that captures,<br />
stores, retrieves, analyzes<br />
and displays information<br />
and Payroll and<br />
Administrative Services.<br />
Accomplishments<br />
Expansion of Services<br />
The Customer Service<br />
Centres have expanded the<br />
“one stop shopping”<br />
concept to include By-Law<br />
Licensing for Automatic<br />
Machines and Vendors &<br />
Peddlers Licenses.<br />
Call Centre<br />
Integration of three<br />
major call-taking<br />
functions within the<br />
organization into one<br />
business unit.<br />
Operations Fleet<br />
Consolidation of<br />
Operations Fleet at one<br />
central location.<br />
Quality of Data<br />
GIS has improved the<br />
quality of its data in order<br />
to provide a higher level of<br />
time critical support to<br />
corporate projects.<br />
Internal Support<br />
Support to clients in the<br />
implementation of SAP and<br />
collective agreements.<br />
Website<br />
Redesigned corporate<br />
website to improve<br />
interactivity, consistency<br />
and ease of navigation.<br />
Current Initiatives<br />
Fleet Management<br />
Set benchmarks and<br />
measure performance to<br />
determine the most cost<br />
effective delivery model.<br />
Internal Service Delivery<br />
Provide services to the<br />
corporation that consist of<br />
a fully integrated approach<br />
to communications.<br />
Customer Service Centre<br />
Expand services to<br />
include Internet access,<br />
recreation facility permits<br />
and selected licensing<br />
services.<br />
Call Centre<br />
Integrate the existing<br />
call/information centre<br />
functions into one<br />
business unit.<br />
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At a glance...<br />
• Maintains 600 operational<br />
vehicles and 800 pieces of<br />
small equipment, 177 buses, 3<br />
ferries and 16 access-a-buses<br />
• 236+ marketing and design<br />
projects completed<br />
• 1,700 visits to website per<br />
day; average length of stay:<br />
4.5 minutes<br />
• 6 million+ images on the<br />
photocopier<br />
• 5.5 million+ images on the<br />
presses<br />
• 11,000,000 impressions<br />
produced by the Print Shop<br />
• Six Customer Service Centres<br />
throughout the municipality<br />
processed 200,000 payment<br />
transactions, 75,000 service<br />
payments, 42,000 general<br />
inquiries, 2,000 marriage<br />
licenses and 16,000 parking<br />
ticket payments<br />
• Call Centre processed<br />
600,000 incoming calls<br />
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Tourism, Culture & Heritage<br />
34<br />
I<br />
n 1999, the tourism<br />
industry in Nova Scotia<br />
generated $1.27 billion<br />
dollars, making tourism<br />
the province’s second<br />
largest industry. Tourism<br />
receipts in the<br />
municipality accounted<br />
for over 50% of this total,<br />
putting well over $600<br />
million dollars into the<br />
local economy.<br />
Tourism, Culture &<br />
Heritage’s mandate, in<br />
addition to working<br />
within the mainstream<br />
commercial tourism<br />
infrastructure, is to<br />
continue to develop a new<br />
stream tourism, adventure<br />
tourism and cultural and<br />
heritage sites. The<br />
Tourism, Culture &<br />
Heritage Business Unit<br />
comprises: a Marketing<br />
Division, whose function<br />
is to develop and deliver<br />
an overall marketing<br />
strategy to promote the<br />
municipality as a<br />
destination for business<br />
and leisure travel; Civic<br />
Events & Festivals<br />
Division organizes and<br />
manages municipal<br />
created or supported<br />
special events; Visitors<br />
Services Division provides<br />
information to visitors;<br />
and Culture & Heritage<br />
Division is responsible for<br />
the delivery of services<br />
related to culture and<br />
heritage.<br />
Accomplishments<br />
Cruise Ship Attraction<br />
As founding members<br />
of the Atlantic Canada<br />
Cruise Association,<br />
marketing staff played a<br />
lead role in expanding the<br />
region’s potential to attract<br />
the cruise ship segment.<br />
<strong>Halifax</strong> is now one of the<br />
most popular Ports of Call<br />
on the cruise region, the<br />
New Atlantic Frontier.<br />
<strong>Halifax</strong>’s 250 th Birthday<br />
Celebrations<br />
Staff were involved in<br />
implementing many<br />
special programs for<br />
<strong>Halifax</strong>’s 250th<br />
anniversary celebrations,<br />
including an historic reenactment<br />
of the 1749<br />
landing of founder,<br />
Colonel Edward<br />
Cornwallis and his settlers.<br />
Heritage HRM Millennium<br />
Project “One City, Many<br />
Communities” Published<br />
In conjunction with<br />
the HRM Millennium<br />
Project, the first municipal<br />
guide to more than 188<br />
communities which form<br />
the amalgamated <strong>Halifax</strong><br />
<strong>Regional</strong> <strong>Municipality</strong>,<br />
was published. Entitled<br />
“One City, Many<br />
Communities,” written by<br />
Alfreda Withrow, the<br />
guide provides readers<br />
with an insight into the<br />
cultural and historic<br />
diversity of our many<br />
communities.<br />
Visitor Information<br />
In 1999, the number of<br />
visitors receiving assistance<br />
rose 28% with more than<br />
140,000 people visiting<br />
the HRM Visitor<br />
Information Centre<br />
between January and<br />
August.
Current Initiatives<br />
Heritage Tourism Strategy<br />
Development<br />
Development of an<br />
HRM Heritage Tourism<br />
Strategy in consultation<br />
with 70 community, nonprofit<br />
and government<br />
partners. The strategy,<br />
which will identify new<br />
forms of tourism,<br />
primarily dealing with<br />
Heritage and Culture, will<br />
be developed over the next<br />
three to five years to<br />
maximize the benefits of<br />
the community.<br />
Visitor Information Centres<br />
To improve the<br />
physical quality of the<br />
Visitor Centres and to<br />
lengthen the open season/<br />
peak season for all Visitor<br />
Information Centres.<br />
<strong>Halifax</strong> Entertainment<br />
Season Campaign<br />
To expand the<br />
partnership program and<br />
base dollar contributions<br />
to build a larger campaign<br />
valued at $210,000. This<br />
is targeted at increasing<br />
tourism in the<br />
municipality between<br />
January and April.<br />
Civic Events & Festivals<br />
Event planning for<br />
Dartmouth’s 250 th<br />
Anniversary Celebrations<br />
and for Canada’s biggest<br />
Millennium Event, Tall<br />
Ships <strong>2000</strong>.<br />
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At a glance...<br />
• In 1999, 16,300 direct and<br />
indirect jobs within the<br />
municipality were attributed<br />
to the tourism industry sector<br />
• 60+ special events<br />
coordinated within HRM<br />
annually<br />
• an estimated 1.5 million<br />
people attend HRM civic<br />
events/festivals annually<br />
• 11 seasonal visitor<br />
information centres operated<br />
• 440,000 visitors were served<br />
at all of the visitor<br />
information centres in 1999<br />
• 1999 saw a record 73 cruise<br />
ships call on <strong>Halifax</strong><br />
• 107,837 cruise ship<br />
passengers in 1999<br />
• approximately $5.3 million<br />
was generated in publicity<br />
value for HRM, through the<br />
Travel Media program<br />
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W<br />
Solid Waste<br />
Resource Services<br />
aste Resources is<br />
responsible for the<br />
implementation and<br />
operation of the<br />
municipality’s waste<br />
resource management<br />
system; maintenance of all<br />
related infrastructure; and<br />
management of 19 service<br />
contracts, provided by 16<br />
private sector service<br />
providers/partners at a<br />
value of $35 million<br />
dollars. The<br />
implementation and<br />
management of the system<br />
is guided by the strategy’s<br />
objectives to maximize the<br />
3 R’s (reduce, reuse and<br />
recycle), maximize<br />
environmental<br />
sustainment and minimize<br />
cost and encourage<br />
stewardship. Waste<br />
Resource Services include:<br />
Recycling Services,<br />
Organics/Composting<br />
Services and Regular<br />
Waste Management<br />
Services, which includes<br />
materials collection,<br />
contract management,<br />
materials processing,<br />
marketing/<br />
communication/education<br />
programming, and<br />
distribution and<br />
management of carts;<br />
Household Hazardous<br />
Waste (HHW)<br />
Management Services<br />
includes sorting,<br />
consolidating, bulking,<br />
handling, transportation,<br />
recycling and proper<br />
disposal of hazardous<br />
materials; and HWY 101<br />
Landfill Environmental<br />
Management includes the<br />
Leachate Treatment Plant<br />
and Flare Stack, site<br />
maintenance and<br />
monitoring issues relative<br />
to site closure.<br />
Accomplishments<br />
Communication/Education<br />
Comprehensive<br />
communication/education<br />
program developed and<br />
implemented to support<br />
the delivery of the system.<br />
Otter Lake Processing and<br />
Disposal Facility<br />
Construction, testing<br />
and commissioning of<br />
facility – one of the most<br />
refined in North America.<br />
Organic Collection<br />
Single largest<br />
municipal unit in North<br />
America to offer curbside<br />
organic collection service.<br />
Current Initiatives<br />
Maximizing Diversion<br />
Fulfill objectives for<br />
increased diversion,<br />
including programs for<br />
condominiums,<br />
apartments and the<br />
industrial, commercial and<br />
institutional sectors.<br />
Material Quality<br />
Ensure delivery of<br />
quality organics and<br />
recyclables.<br />
Communication and<br />
Education Program<br />
Improve program and<br />
reinforce message to<br />
maximize diversion.<br />
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At a glance...<br />
• 100,000+ green carts and<br />
mini-bins distributed<br />
• Residential collection to<br />
108,000 households<br />
• 36,000 tonnes of organics<br />
diverted<br />
• 18,000 tonnes of recyclables<br />
diverted<br />
• 46% diversion achieved for<br />
all components in 1999<br />
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P<br />
Transit<br />
Services<br />
ublic transit strengthens<br />
the local economy, and<br />
addresses environmental<br />
concerns. It contributes to<br />
social equity by providing<br />
safe, reliable, affordable<br />
transportation to<br />
residents, regardless of age,<br />
income or disability.<br />
Transit Services is<br />
responsible for providing<br />
public transit within the<br />
municipality. It is<br />
delivered through five<br />
different avenues:<br />
Conventional Transit or<br />
fixed route transit,<br />
provides a service between<br />
6:00am and 12:30am,<br />
seven days a week on 47<br />
fixed transit routes. It<br />
transports on average<br />
50,000 passengers per day;<br />
Ferry Service provides two<br />
ferry landings on the<br />
Dartmouth side and one<br />
on the <strong>Halifax</strong> side. It is<br />
fully integrated with the<br />
public transit system and<br />
transports on average<br />
2,000 passengers per day;<br />
Access-A-Bus provides<br />
transportation services to<br />
individuals who, because<br />
of restricted mobility, are<br />
unable to use the<br />
conventional transit<br />
service; Charter Service<br />
provides services on<br />
conventional transit,<br />
Access-A-Bus and Ferry<br />
Service to private groups,<br />
cruise ships, sightseeing<br />
tours, conferences and<br />
conventions; and<br />
Community Transit<br />
provides transportation<br />
alternatives to residents<br />
living in rural areas that<br />
do not have the population<br />
to support conventional<br />
transit service.<br />
Accomplishments<br />
Metro Transit<br />
Transported 11,960,000<br />
passengers in 1999/00.<br />
Access-A-Bus &<br />
Contracted Service<br />
Transported 118,000<br />
passengers in 1999/00.<br />
Community Transit<br />
Transported 49,224<br />
passengers in Beaver Bank<br />
and Porters Lake in 1999/00.<br />
Special Events<br />
Coordinated transit<br />
support for special events<br />
i.e., Natal Day, Canada<br />
Day, Shearwater Air Show.<br />
Ferry Service<br />
Transported 1,480,000<br />
passengers in 1999/00.<br />
Current Initiatives<br />
Transit Study<br />
Conduct a<br />
comprehensive Transit<br />
study that will<br />
recommend a strategic<br />
direction for public transit<br />
in the municipality.<br />
Transit Shelters<br />
Install 10 new shelters<br />
throughout the transit<br />
service area.<br />
Park & Ride<br />
Expand parking capacity<br />
at the Cobequid Terminal.<br />
Low Floor Buses<br />
Introduce wheelchair<br />
accessible, low-floor buses<br />
on Routes 3 (Manors) and<br />
7 (Gottingen).<br />
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At a glance...<br />
• 32,000 calls per week on the<br />
Go-Time public information<br />
system<br />
• 275 full time bus operators<br />
• 177 buses<br />
• 16 Access-A-Bus vehicles<br />
• 4 Community Transit Buses<br />
• If the 5,000 peak hour<br />
passengers Metro Transit<br />
carries to Peninsula <strong>Halifax</strong><br />
used private automobiles, an<br />
additional twenty acres of<br />
parking and two new road<br />
lanes would be required<br />
• 14 Low floor accessible buses<br />
• 3 ferries<br />
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Awards<br />
and Recognition<br />
<strong>Halifax</strong> <strong>Regional</strong> <strong>Municipality</strong> has been recognized provincially and nationally with<br />
awards for excellence in various categories. This recognition, including the following, is a<br />
testament to the commitment and dedication of HRM management and staff to excellence<br />
in both the development and delivery of high caliber, efficient programs and services.<br />
Federation of Canadian<br />
Municipalities, Sustainable<br />
Community Award <strong>2000</strong><br />
• “Reduction in<br />
Greenhouse Gases.”<br />
Canadian Public Relations<br />
Society - Nova Scotia<br />
Gemstone Awards 1999.<br />
Two awards received:<br />
• “Creation of the <strong>Halifax</strong><br />
<strong>Regional</strong> <strong>Municipality</strong><br />
Organic Collection<br />
Program School Video”<br />
and<br />
• “<strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong> & McArthur<br />
Thompson & Law for the<br />
Launch of the Organic<br />
Collection Communications<br />
Program.”<br />
Canadian Public Relations<br />
Society - Nova Scotia<br />
Gemstone Awards <strong>2000</strong><br />
• “<strong>Halifax</strong> <strong>Regional</strong><br />
<strong>Municipality</strong> and<br />
Corporate Communications<br />
Limited for The Mayor’s<br />
Crosswalk Safety Campaign.”<br />
The Canadian Association<br />
of Municipal<br />
Administrators & The<br />
Royal Bank of Canada<br />
• Honourable Mention,<br />
Willis Award for Innovation<br />
“Fiscal Accountability -<br />
Multi-Year Fiscal Strategy<br />
and Business Planning.”<br />
Conference Board of<br />
Canada Award<br />
• “1999 Top Employer of<br />
Youth in Nova Scotia,”<br />
Youth Live.<br />
Canadian Association for<br />
Community Education<br />
• “1999 Program of the<br />
Year,” Youth Live.<br />
Nova Scotia Environmental<br />
Award<br />
• “1999 Youth Award of<br />
Merit”, Youth Live.<br />
Crime Prevention Society of<br />
Nova Scotia<br />
• “1999 Top Youth<br />
Initiative,” Youth Live.<br />
1999 Canada Post Literacy<br />
Leadership Award<br />
• “Children’s Reading<br />
Support Program”,<br />
<strong>Halifax</strong> <strong>Regional</strong> Library.<br />
Industry Canada<br />
• “LibraryNet Best<br />
Practices 1999.”<br />
Nova Scotia Waste<br />
Diversion Conference.<br />
Award received twice -<br />
• “Highest Per Capita<br />
Waste Diversion Award in<br />
1998/99 and in 1999/00.”<br />
Mayor Walter Fitzgerald presenting award from the Nova Scotia<br />
Resource Recovery Fund Board to Councillor Reg Rankin.<br />
From left to right, FCM President: Mayor Sam Synard,<br />
Marystown, Newfoundland and Labrador; HRM Energy Auditor:<br />
Chris Feetham, and the Honourable Minister of the<br />
Environment: David Anderson.<br />
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Condensed Financial<br />
Information<br />
Condensed Financial Information (000’s)<br />
As of the Year Ended March 31st, <strong>2000</strong><br />
Budget Actual Actual<br />
<strong>2000</strong>-2001 1999-<strong>2000</strong> 1998-1999<br />
Summary of Statement of Operations<br />
Revenue:<br />
Non-Departmental Revenues $372,375 $366,110 $357,901<br />
Departmental Revenues 90,024 73,134 67,206<br />
Total Revenues 462,399 439,244 425,107<br />
Expenditure:<br />
General Government Services $51,641 $49,754 $44,023<br />
Transit Services 20,024 19,646 18,127<br />
Protective Services 83,718 78,463 76,207<br />
Solid Waste Services 37,191 37,819 34,013<br />
Planning & Dev/Public Works & Transportation 49,569 43,938 45,333<br />
Recreation and Cultural Services 22,768 21,857 23,119<br />
Library Services 12,614 11,981 11,709<br />
Fiscal Services 184,874 171,712 181,801<br />
Total Expenditures 462,399 435,170 434,332<br />
Surplus (Deficit) for Year $0 $4,074 ($9,225)<br />
Excerpts from Capital Balance Sheet:<br />
Fixed Assets:<br />
Land $123,076 $119,738<br />
Buildings 311,343 303,635<br />
Infrastructure 708,030 669,654<br />
Machinery and Equipment 96,503 83,764<br />
Total $1,238,952 $1,176,791<br />
Long Term Debt issued and outstanding $283,200 $271,248<br />
Equity in Capital Assets 1,002,396 $963,619<br />
Excerpts from Reserve Funds Balance Sheet<br />
Capital Reserve Funds - Available Equity $21,050 $17,817<br />
Operating Reserve Funds - Available Equity 51,019 51,078<br />
Excerpts from Operating Funds Balance Sheet<br />
Taxes Receivable $34,942 $35,220<br />
as a % of Taxes Billed 11.28% 11.13%<br />
HRM’s audited financial statements are available through the Financial Services Business Unit.<br />
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Produced by the HRM Corporate Communications Office<br />
Research: Nancy Dempsey<br />
Design and layout:<br />
Corinne Hartley-Robinson, Shared Services<br />
Photography:<br />
Gord Lehmann, Shared Services<br />
P. Franklin, HRM<br />
HRM Staff<br />
For further information, contact:<br />
John O'Brien, Corporate Communications Officer,<br />
C/O Chief Administrative Office, 1841 Argyle Street, <strong>Halifax</strong>,<br />
N.S. B3J 3A5<br />
Phone (902) 490-6531; Fax (902) 490-4044; or e-mail,<br />
obrienj@region.halifax.ns.ca.