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Annual Report 2000 - Halifax Regional Municipality

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A nnual <strong>Report</strong> <strong>2000</strong><br />

1


Progress through<br />

Innovation,<br />

Commitment<br />

and Dedication<br />

4 ...........Profile of <strong>Halifax</strong><br />

<strong>Regional</strong> <strong>Municipality</strong><br />

5 ...........The Mayor’s Message<br />

6 ...........Council Members<br />

7 ...........Organizational Chart<br />

8 ...........The CAO’s message<br />

9 ...........Executive Management<br />

Team<br />

10 - 13 ...Major Initiatives<br />

14 - 37 ...Business Units<br />

38 .........Awards & Recognition<br />

39 .........Condensed Financial<br />

Information<br />

3


Profile<br />

of <strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong><br />

H<br />

alifax <strong>Regional</strong><br />

<strong>Municipality</strong> (HRM)<br />

came into existence on<br />

April 1, 1996 as a result of<br />

the amalgamation of the<br />

former cities of <strong>Halifax</strong><br />

and Dartmouth, the<br />

former Town of Bedford<br />

and the former<br />

municipality of the<br />

County of <strong>Halifax</strong>. Unlike<br />

other amalgamated<br />

regions in Canada, HRM<br />

has significant suburban<br />

and rural content, in<br />

addition to a large urban<br />

mix.<br />

The land area of the<br />

municipality is 5,577<br />

square kilometers (2,224<br />

square miles), which is an<br />

area slightly larger than<br />

the Province of Prince<br />

Edward Island. With<br />

approximately 200<br />

communities within its<br />

boundaries and a<br />

population of<br />

approximately 342,000<br />

people, HRM is Nova<br />

Scotia’s largest and most<br />

diverse municipality.<br />

Approximately 34 per cent<br />

of the total population of<br />

the province resides within<br />

HRM.<br />

The municipality is<br />

governed by a Council/<br />

Chief Administrative<br />

Officer form of<br />

government, which<br />

includes one Councillor<br />

for each of the 23 Districts<br />

and a Mayor elected-atlarge.<br />

It is the<br />

responsibility of the Chief<br />

Administrative Officer to<br />

provide advice to Council<br />

and carry out its policies<br />

and programs, as well as<br />

oversee the operation of<br />

the Administration and its<br />

3,000 full-time employees.<br />

History/Culture<br />

Settlement first<br />

occurred in the Region<br />

with the founding of<br />

<strong>Halifax</strong> by the British in<br />

1749. Nine years later in<br />

1758, an election for<br />

Council members was<br />

held and <strong>Halifax</strong> became a<br />

forerunner in the later<br />

emergence of a<br />

democratically elected<br />

government in North<br />

America. Facts and events<br />

of historical significance<br />

continued to occur and<br />

have greatly influenced the<br />

development of the<br />

Region.<br />

From 1928 until<br />

1971, over a million<br />

immigrants arrived in<br />

Canada through the Port<br />

of <strong>Halifax</strong>’s Pier 21. Many<br />

of these immigrants<br />

settled in the area,<br />

enriching our social and<br />

cultural environment.<br />

Today, HRM is a region of<br />

diverse cultures, deeply<br />

rooted in history and<br />

tradition.<br />

Environment<br />

From the historic<br />

downtown areas of <strong>Halifax</strong><br />

and Dartmouth (which<br />

embrace the world’s<br />

second largest natural<br />

harbour); to a coastal<br />

region encompassing more<br />

than 400 kilometers of<br />

coastline on the eastern,<br />

western and southern<br />

shores; to the fertile<br />

farming land in the<br />

Musquodoboit Valley; to<br />

the communities of<br />

Sackville and Cole<br />

Harbour; HRM is a first<br />

class example of urban,<br />

suburban and rural living<br />

at its finest.<br />

Business/Economies<br />

The <strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong> is committed<br />

to supporting the<br />

development and growth<br />

of business within the<br />

Region. It has one of the<br />

country’s best educated<br />

workforces. Through<br />

organizations such as the<br />

Greater <strong>Halifax</strong><br />

Partnership and the<br />

<strong>Halifax</strong> <strong>Regional</strong><br />

Development Agency,<br />

HRM has experienced<br />

steady economic growth<br />

since amalgamation and is<br />

recognized as a great<br />

location to do business. It<br />

is emerging as a leader in<br />

the future of business<br />

prosperity.<br />

4


I<br />

The Mayor’s<br />

Message<br />

am extremely pleased to<br />

report that the <strong>Halifax</strong><br />

<strong>Regional</strong> <strong>Municipality</strong><br />

enters the new century<br />

having made great progress<br />

over the past year.<br />

Our goal was to get our<br />

financial house in order.<br />

This we have done. Last<br />

year, <strong>Regional</strong> Council<br />

approved a Multi-Year<br />

Financial Strategy. This<br />

process has proved itself to<br />

be invaluable to<br />

significantly improving<br />

the financial state of the<br />

municipality. At the year<br />

ending March 31, <strong>2000</strong>,<br />

for the first time since<br />

amalgamation, HRM had<br />

a surplus of $4 million.<br />

This was accomplished<br />

while also reducing our<br />

debt by $16.1 million.<br />

As this report makes<br />

clear, we have many<br />

achievements to be proud<br />

of throughout our<br />

municipality. We also have<br />

much to look forward to<br />

in the coming year.<br />

I am proud to say that<br />

the Harbour Clean-up,<br />

the largest single project in<br />

HRM's history, is finally<br />

becoming a reality. In<br />

April 1999, <strong>Regional</strong><br />

Council approved a plan<br />

for advancing the clean-up<br />

of the Harbour. It is<br />

anticipated Council will<br />

award the contract this<br />

Fall. This is an enormous<br />

achievement.<br />

The HRM 20/20<br />

"visioning" process started<br />

last February under the<br />

leadership of the<br />

Metropolitan <strong>Halifax</strong><br />

Chamber of Commerce.<br />

Many dedicated residents<br />

and community groups<br />

from all corners of the<br />

HRM submitted ideas,<br />

visions, and dreams about<br />

the type of municipality<br />

they want in 20 years.<br />

Our obligation is to work<br />

together to achieve the<br />

goals citizens have<br />

expressed for their<br />

communities. This sense<br />

of partnership is essential<br />

for our regional<br />

community.<br />

The year has been full<br />

of many momentous<br />

celebrations and events.<br />

Our Millennium<br />

celebrations have lasted<br />

“I am proud to say that the Harbour Clean-up, the largest single project in<br />

HRM's history, is finally becoming a reality. In April 1999, <strong>Regional</strong> Council<br />

approved a plan for advancing the clean-up of the Harbour. It is anticipated<br />

Council will award the contract this Fall. This is an enormous achievement.”<br />

— Walter R. Fitzgerald, Mayor<br />

throughout the entire year.<br />

The 250th anniversaries of<br />

Sackville and <strong>Halifax</strong> were<br />

celebrated in 1999. This<br />

year, the 250th<br />

Anniversary of the<br />

founding of Dartmouth<br />

was celebrated. In May, we<br />

hosted Jr. Hockey’s<br />

Memorial Cup for the first<br />

time in our history. In<br />

July, we welcomed the<br />

world during Tall Ships<br />

<strong>2000</strong>.<br />

This is an exciting time<br />

for the HRM. The Sable<br />

gas project will have a<br />

significant impact on the<br />

future growth and<br />

prosperity of our<br />

municipality.<br />

Development and<br />

construction activity in<br />

HRM remains high. The<br />

entire region is seeing<br />

growth.<br />

We have come through<br />

a difficult period during<br />

the first few years<br />

following amalgamation.<br />

We have all learned a<br />

great deal as this<br />

municipality has been<br />

transformed. We are<br />

leaving the 20th century<br />

and arriving in the 21st<br />

century on a very positive<br />

and enthusiastic note.<br />

Yours truly,<br />

Walter R. Fitzgerald<br />

Mayor<br />

5


Council<br />

Members<br />

4 th Row: Councillors<br />

Gordon Snow, Jack<br />

Mitchell, David Merrigan,<br />

Russell Walker, Steve<br />

Streatch<br />

3 rd Row: Councillors John<br />

Cunningham, Robert<br />

Harvey, Steve Adams,<br />

Graham Downey, Ron<br />

Cooper<br />

2 nd Row: Councillors Reg<br />

Rankin, Clint Schofield,<br />

Bill Stone, Graham Read,<br />

Jack Greenough, Keith<br />

Colwell<br />

1 st Row: Councillors Jerry<br />

Blumenthal, Bruce<br />

Hetherington, Sue Uteck,<br />

Sheila Fougere, Harry<br />

McInroy, Condo Sarto<br />

Missing From Photo:<br />

Councillor Peter Kelly<br />

For the <strong>2000</strong>-01 Fiscal Year, <strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong> has projected $462 + million in revenues<br />

and expenditures. Below is a chart showing municipal<br />

expenditures.<br />

<strong>2000</strong>-01 Municipal Expenditures (Gross Amounts)<br />

A<br />

B<br />

C<br />

D<br />

E<br />

F<br />

G<br />

H<br />

I<br />

Name<br />

Tota<br />

l E xpenditur e ( rounded ) %<br />

General Government,<br />

Administrative Services, Financial<br />

Services, Information Services,<br />

$ 40,054, 000 8.7%<br />

Human Resources, Shared Services,<br />

Community Projects<br />

Transit<br />

Services<br />

$ 20,024,000<br />

4.3%<br />

911 Communication Centre, Fire &<br />

Emergency Services, <strong>Regional</strong> Police, $ 83,718,000 18.1%<br />

RCMP<br />

Real Estate Services, Building<br />

Management Services<br />

$ 11,587,000 2.5%<br />

Solid<br />

Waste Resources<br />

$ 37,191,000<br />

8.0%<br />

Planning & Development, Public<br />

Works & Transportation<br />

$ 49,569,000 10.7%<br />

Tourism, Culture & Heritage; Parks<br />

& Recreational Services<br />

$ 22,768,000 4.9%<br />

Library<br />

$ 12,614,000<br />

2.7%<br />

Fiscal<br />

Services<br />

$ 184,874,000<br />

40.0%<br />

Total<br />

$ 462,399,000<br />

100.0%<br />

HRM’s Tax Rates Have Declined<br />

Residential Tax Rates (per $100)<br />

99/<strong>2000</strong> <strong>2000</strong>/01 Change Percent<br />

Tax Rates Tax Rates per $100 Decline<br />

Urban 1.362 1.348 -0.014 -1.0%<br />

Suburban1.251 1.238 -0.013 -1.0%<br />

Rural 1.040 1.029 -0.011 -1.1%<br />

F<br />

G<br />

H<br />

E<br />

D<br />

I<br />

C<br />

B<br />

A<br />

6


HRM<br />

Organizational<br />

Chart<br />

Boards & Commissions:<br />

• Police Commission (Liason Deputy CAO)<br />

• <strong>Halifax</strong> <strong>Regional</strong> Library (Liason Deputy CAO)<br />

• Greater <strong>Halifax</strong> Economic Dev. Partnership<br />

<strong>Halifax</strong><br />

<strong>Regional</strong> Council<br />

Chief<br />

Administrative Officer<br />

Deputy Chief<br />

Administrative Officer<br />

Corporate<br />

Communications<br />

Admin. Services,<br />

Legal Services,<br />

Municipal Clerk<br />

Deputy Chief<br />

Administrative Officer<br />

Public Works &<br />

Transportation<br />

Parks & Recreation<br />

Mayor’s Support<br />

Councillors’<br />

Support<br />

Financial Services<br />

Human Resources<br />

Planning &<br />

Development<br />

Tourism, Culture,<br />

Heritage<br />

Harbour<br />

Solutions<br />

Solid Waste<br />

Resources<br />

Real Estate<br />

Services<br />

Shared Services<br />

Special Projects/<br />

Grants Program<br />

Transit Services<br />

Information<br />

Services<br />

Emergency<br />

Measures<br />

Community<br />

Projects/<br />

Youth Live<br />

Fire & Emergency<br />

Services<br />

Police Services<br />

911 Call Centre<br />

7


The CAO’s<br />

Message<br />

“I am proud to say that we have reached financial stability and fiscal predictability<br />

within a very short time. More importantly, we have set our financial course for the<br />

future through our Multi-Year Financial Plan, and we will preserve and protect this<br />

financial stability through our Business Planning Strategy. ”<br />

— Ken Meech, Chief Administrative Officer<br />

A s we enter the new<br />

millennium, the<br />

many challenges<br />

that we faced as a<br />

result of the<br />

amalgamation are<br />

behind us now and<br />

we can look forward<br />

with new confidence and<br />

excitement.<br />

For the past few years,<br />

our primary goal has been<br />

to ensure a seamless<br />

transition of the delivery<br />

of programs and services<br />

from the four previous<br />

municipal units to our<br />

customers–the citizens of<br />

the <strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong>. I believe<br />

that we have achieved that<br />

end and have set standards<br />

and service levels that are<br />

not only appropriate, but<br />

also acceptable, for the<br />

many diverse communities<br />

throughout our region.<br />

Another major goal was<br />

to put our financial house<br />

in order and we, too, have<br />

achieved this. I am proud<br />

to say that we<br />

have reached financial<br />

stability and fiscal<br />

predictability within a<br />

very short time. More<br />

importantly, we have set<br />

our financial course for<br />

the future through our<br />

Multi-Year Financial Plan,<br />

and we will preserve and<br />

protect this financial<br />

stability through our<br />

Business Planning<br />

Strategy. We have<br />

implemented a very<br />

aggressive Debt<br />

Management Plan and<br />

have adopted the “pay as<br />

you go” principle for<br />

Capital Projects.<br />

We continue to receive<br />

national and international<br />

interest in our Solid Waste<br />

Management Strategy,<br />

with many municipal<br />

officials visiting our stateof-the-art<br />

facility at Otter<br />

Lake. The municipality’s<br />

next major capital project<br />

is the $315 million<br />

Harbour Solutions<br />

Project. Construction is<br />

expected to start in the<br />

Spring of 2001 and when<br />

completed and operating,<br />

it will mark the first major<br />

environmental saltwater<br />

clean-up in the country.<br />

Development of a<br />

regional plan will be a<br />

major focus for the next<br />

few years. Citizens of the<br />

municipality had the<br />

opportunity to tell us the<br />

kind of community they<br />

would like to see in the<br />

next two decades through<br />

our recent Vision 20/20<br />

exercise. It is my pleasure<br />

to thank the Metropolitan<br />

<strong>Halifax</strong> Chamber of<br />

Commerce for its<br />

tremendous co-operation<br />

in this joint effort with<br />

HRM.<br />

Our economy is<br />

booming now and we are<br />

seeing unprecedented<br />

growth. Economic<br />

forecasts predict this will<br />

continue for at least the<br />

next decade and beyond.<br />

Through the regional<br />

planning process, we will<br />

develop policy and<br />

guidelines for such things<br />

as: building new<br />

infrastructure to meet<br />

economic growth;<br />

replacement of existing<br />

systems; building a<br />

transportation network for<br />

the future and<br />

determining ways to more<br />

effectively manage growth.<br />

We could not have<br />

achieved any of our<br />

accomplishments so far<br />

without the efforts of our<br />

highly-skilled professional<br />

workforce. The work has<br />

been hard and the<br />

pressures have been great.<br />

I would like to take this<br />

opportunity to extend best<br />

wishes to each and every<br />

one of our employees and<br />

say “thank you” for a job<br />

well done.<br />

Also, I would like to<br />

extend our sincere thanks<br />

to the citizens of <strong>Halifax</strong><br />

<strong>Regional</strong> <strong>Municipality</strong>.<br />

With their continued<br />

patience and support, we<br />

will continue to strive for<br />

excellence and make every<br />

effort to preserve, protect<br />

and improve our great<br />

quality of life in the<br />

<strong>Halifax</strong> Region.<br />

Sincerely,<br />

Ken Meech<br />

8


Executive<br />

Management Team<br />

AT he Executive<br />

Management Team<br />

(EMT) includes the Chief<br />

Administrative Officer,<br />

Ken Meech, and the<br />

Deputy Chief<br />

Administrative Officers,<br />

George McLellan (left)<br />

and Dan English (right).<br />

EMT is responsible for<br />

providing information,<br />

support and guidance to<br />

<strong>Regional</strong> Council;<br />

implementing policies and<br />

priorities of <strong>Regional</strong><br />

Council; ensuring the<br />

delivery of a balanced<br />

budget; and managing and<br />

leading the administrative<br />

functions of the<br />

municipality. Deputy<br />

CAO Dan English is<br />

responsible for the services<br />

of Planning &<br />

Development, Parks &<br />

Recreation, Public Works<br />

& Transportation, Transit,<br />

Tourism, Culture &<br />

Heritage, Community<br />

Projects and Library<br />

Services liaison. Deputy<br />

CAO George McLellan is<br />

responsible for the services<br />

of Public Safety,<br />

Information Services,<br />

Human Resources, Shared<br />

Services, Financial<br />

Services, Real Estate<br />

Services & Facilities<br />

Management.<br />

HRM Grants Program<br />

The Grants Program is a portfolio of programs<br />

administered under the auspices of the Office of the<br />

Deputy CAO. The programs focus on assistance in<br />

social development - providing modest tax exemptions or<br />

tax deferrals to low-income homeowners – and<br />

community development – providing annual grants to<br />

support community non-profit and charitable<br />

organizations in a diverse range of community-based<br />

programming.<br />

Accomplishments<br />

These include increased public visibility, increased<br />

program participation, and the development of strategic<br />

partnerships with other HRM departments, community<br />

stakeholders, and government agencies.<br />

Special Projects<br />

The Special Projects Office coordinates a range of<br />

initiatives on behalf of <strong>Regional</strong> Council and affiliated<br />

HRM programs and services. The principle activities of<br />

this portfolio address inter-governmental initiatives,<br />

policy analysis, applied research, and the management of<br />

inter-departmental project teams.<br />

Accomplishments<br />

These include community consultation and<br />

participation in major facilities, including the<br />

Dartmouth North Community Center; and significant<br />

progress in supporting community initiatives to address<br />

the issue of homelessness.<br />

9


Major Initiatives<br />

Multi-Year Financial Strategy/Business Planning<br />

T<br />

he <strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong> provides a<br />

broad range of programs<br />

and services of benefit to<br />

its citizens. Since<br />

amalgamation, the<br />

municipality has faced<br />

external and internal<br />

challenges that placed<br />

significant pressures on<br />

financial resources.<br />

The <strong>2000</strong>/2001 Budget<br />

represents significant<br />

improvement in the<br />

municipality’s financial<br />

health and has earned the<br />

municipality a letter of<br />

commendation from the<br />

Metropolitan <strong>Halifax</strong><br />

Chamber of Commerce.<br />

The improvements are<br />

such that tax rates are 1%<br />

lower than in 1998/99;<br />

there is no forecast deficit;<br />

reserves are at $74.3<br />

million dollars; and the<br />

debt is being gradually<br />

reduced.<br />

The responsibility for<br />

this success stems, in large<br />

part, from the Multi-Year<br />

Financial Strategy. In May,<br />

1998 a Multi-Year Financial<br />

Strategy committee was<br />

formed consisting of<br />

municipal staff and<br />

community members.<br />

Principles of financial<br />

management were adopted<br />

by Council in December<br />

1998 which provided a<br />

framework for business<br />

planning, operational<br />

effectiveness and discipline<br />

and restraint in spending<br />

and funding. A Reserves<br />

Policy was adopted by<br />

Council, along with a<br />

Capital Spending Policy<br />

and Capital Debt Policy.<br />

In line with the Multi-<br />

Year Financial Strategy, a<br />

phased-in business<br />

planning process<br />

was introduced in<br />

1999, focused on<br />

doing the right<br />

things right.<br />

As of March <strong>2000</strong>, over<br />

80 business plans were<br />

drafted, forming the basis<br />

for the development of the<br />

<strong>2000</strong>/2001 budget. The<br />

<strong>2000</strong>/01 budget was based<br />

primarily on service levels<br />

provided in the previous<br />

year and new initiatives<br />

that focus on Council’s<br />

strategic directions and<br />

was on “getting the right<br />

fit” for the many business -<br />

and service units.<br />

Improving customer<br />

service was a priority.<br />

Alignment <strong>2000</strong> took into<br />

consideration people,<br />

structure and processes,<br />

resulting in many functions<br />

being streamlined and<br />

others being bundled into<br />

The<br />

context for the<br />

business planning process<br />

was set by Council in the<br />

establishment of key<br />

business strategies,<br />

expressed in terms of<br />

outcome statements and<br />

strategic directions. The<br />

implementation strategies<br />

in support of these business<br />

strategies were included in<br />

the business plans.<br />

business strategies, along<br />

with initiatives that<br />

support the Multi-Year<br />

Financial Strategy.<br />

With the Multi-Year<br />

Financial Strategy and<br />

Business Planning<br />

Processes in place, a review<br />

of service delivery and the<br />

ability to improve on that<br />

service delivery was<br />

undertaken. The emphasis<br />

new business or service<br />

units. This process will<br />

continue until the “right fit”<br />

is achieved.<br />

The commitment and<br />

dedication of Council and<br />

staff during the past year<br />

has ensured that the<br />

municipality’s financial<br />

capacity has improved,<br />

and will continue to<br />

stabilize and strengthen.<br />

10


Major Initiatives<br />

20/20 Vision Exercise<br />

I<br />

n July, 1999 <strong>Halifax</strong><br />

<strong>Regional</strong> <strong>Municipality</strong><br />

agreed to a public<br />

consultation, HRM 20/20,<br />

that will result in a new<br />

vision for HRM. This<br />

consultation involved the<br />

collaboration of the<br />

Metropolitan <strong>Halifax</strong><br />

Chamber of Commerce,<br />

<strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong>, Metro<br />

United Way, community<br />

organizations, and<br />

individual citizens.<br />

A volunteer organizing<br />

committee for HRM<br />

20/20 set out to develop a<br />

consultation process that<br />

was inclusive, diverse, easy<br />

to understand, and<br />

flexible. To facilitate<br />

discussion and provide a<br />

vehicle in which to<br />

articulate ideas, a<br />

workbook was developed.<br />

There were several ways to<br />

participate in HRM 20/<br />

20: by attending<br />

community workshops, by<br />

visiting the HRM 20/20<br />

website and filling out the<br />

workbook electronically,<br />

or by filling out a print<br />

workbook. It is estimated<br />

that over 700 citizens were<br />

directly involved in the<br />

process by participating in<br />

the completion of<br />

workbooks.<br />

On June 19, <strong>2000</strong><br />

HRM 20/20 held a<br />

Community Forum which<br />

was attended by<br />

approximately 150 people.<br />

The purpose of the forum<br />

was to present to the<br />

community the findings<br />

of the community<br />

consultation process and<br />

to discuss the implications<br />

of what had been heard. A<br />

draft vision and values<br />

were presented at the<br />

session and these formed<br />

the basis of discussions<br />

relative to a set of strategic<br />

directions and next steps.<br />

The organizing<br />

committee will create a<br />

final report based on the<br />

individual submissions,<br />

the community<br />

roundtables and the June<br />

19 forum. The report will<br />

incorporate the values<br />

expressed by participants.<br />

It will outline a common<br />

vision for HRM, together<br />

with recommended<br />

strategic directions to<br />

guide our progress toward<br />

that vision. HRM has<br />

agreed that the report will<br />

form the basis of future<br />

HRM planning, including<br />

the development of a<br />

regional plan to guide<br />

development initiatives.<br />

This is a pioneering<br />

effort for our community,<br />

the first time that the<br />

citizens of HRM have<br />

had the opportunity to<br />

develop a common vision.<br />

11


Major Initiatives<br />

Waste Resource Management<br />

H<br />

alifax <strong>Regional</strong><br />

<strong>Municipality</strong> — with a<br />

population of 342,000,<br />

generating 260,000<br />

metric tonnes of waste per<br />

year with an existing<br />

regional landfill that was<br />

almost at capacity —<br />

required a waste resource<br />

management strategy and<br />

a new landfill. The strategy<br />

that was adopted allowed<br />

extensive citizen<br />

involvement, input and<br />

acceptance, stakeholder<br />

involvement in the<br />

planning and site selection<br />

process and represents a<br />

fully integrated approach<br />

to waste management.<br />

The strategy was premised<br />

on diverting waste and<br />

turning it into a resource,<br />

with a goal of diverting<br />

65% of total waste from<br />

the landfill by year end<br />

<strong>2000</strong>. This innovative<br />

waste management system<br />

is based on separation of<br />

recoverable materials at<br />

source and is one of the<br />

first of its kind in North<br />

America.<br />

The strategy promotes<br />

the managing of waste by<br />

Reduction, Reuse,<br />

Recycling, Composting<br />

and Disposal of only<br />

stable, inert residuals in<br />

the landfill. The tools for<br />

achieving the strategy<br />

include disposal bins,<br />

backyard composting,<br />

source separated<br />

composting, household<br />

hazardous waste (HHW)<br />

disposal, blue bag<br />

recycling, front end<br />

processor, waste<br />

stabilization and a residual<br />

disposal facility. The<br />

approach is a curbside<br />

four-stream (organics,<br />

refuse, recyclable<br />

containers and recyclable<br />

paper), two-pass collection<br />

system (organics and<br />

refuse are collected<br />

bi-weekly on an<br />

alternating basis). As well,<br />

a facility that operates year<br />

round is available for<br />

residents to deposit their<br />

household hazardous<br />

waste material. A major<br />

public education<br />

program, "Let's<br />

Waste Less", was<br />

key in obtaining<br />

public acceptance<br />

and cooperation.<br />

The waste<br />

processing and disposal<br />

facility at Otter Lake<br />

was developed<br />

through a Public<br />

Private Partnership<br />

(PPP) approach - a<br />

private sector partner<br />

designed, built and now<br />

operates the facility for the<br />

municipality, which<br />

provided the financing<br />

and retains ownership of<br />

this state-of-the-art facility.<br />

Residents of the<br />

municipality are very<br />

fortunate to have a waste<br />

management strategy that<br />

was community<br />

developed, endorsed, and<br />

promoted. The success of<br />

the strategy is directly<br />

attributable to municipal<br />

residents who every day<br />

utilize the available waste<br />

diversion tools that<br />

encourage and advance<br />

responsible resource<br />

management.<br />

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Major Initiatives<br />

Harbour Solutions<br />

F<br />

or over 200 years sewage<br />

from homes and<br />

businesses has flowed<br />

untreated into <strong>Halifax</strong><br />

Harbour. Since the<br />

1950's, harbour pollution<br />

has been identified as a<br />

serious problem, and there<br />

have been many attempts<br />

to create a workable plan<br />

to combat it. Two plants<br />

have been built at Mill<br />

Cove on the Bedford<br />

Basin and in Eastern<br />

Passage, but these only<br />

treat 20% of the sewage<br />

entering the harbour. In<br />

the past few years,<br />

improved harbour water<br />

quality has become a<br />

priority within HRM and<br />

a plan has been developed<br />

to address the situation.<br />

The $315 million dollar<br />

project will be completed<br />

in phases and could take<br />

up to 10 years to<br />

complete.<br />

Four new plants will be<br />

built - two on the <strong>Halifax</strong><br />

peninsula, one in<br />

Dartmouth, and one at<br />

Herring Cove. All parts of<br />

each plant will be enclosed<br />

in a building with no<br />

tanks visible and<br />

incorporating extensive<br />

odour and noise control.<br />

On the <strong>Halifax</strong><br />

peninsula and in<br />

Dartmouth, the<br />

wastewater will be<br />

intercepted along the<br />

shoreline by collector<br />

pipes and directed to three<br />

treatment plants. In<br />

Mainland South it will be<br />

directed to the plant at<br />

Herring Cove via an<br />

existing collector and new<br />

piping. At the plants, the<br />

wastewater will be put<br />

through advanced primary<br />

treatment (removing up to<br />

90% of the solids)<br />

followed by ultraviolet<br />

disinfection. The cleaned<br />

wastewater effluent will be<br />

discharged into deep water<br />

in the Harbour well away<br />

from the shoreline,<br />

through a diffuser.<br />

HRM will carry out<br />

the Harbour Solutions<br />

Project through a Public<br />

Private Partnership (PPP).<br />

The selection process<br />

started in 1998 and it is<br />

expected a partner will be<br />

selected this Fall. The<br />

partner will be expected<br />

to work closely with local<br />

residents and businesses in<br />

the immediate<br />

neighbourhood of the<br />

treatment plants.<br />

Community Liaison<br />

Committees will be<br />

established and will play a<br />

role in minimizing any<br />

negative impacts caused<br />

by the Project and will<br />

assist in the integration of<br />

the treatment plants into<br />

the neighbourhoods.<br />

HRM residents and<br />

visitors will be able to<br />

witness and enjoy a<br />

cleaner harbour: no more<br />

floating objects, no more<br />

visible plumes of<br />

discoloured water and no<br />

more thick build up of<br />

organic sediments on the<br />

harbour floor from<br />

untreated sewage. After<br />

200+ years, the character<br />

of the world's second<br />

largest natural harbour is<br />

about to change.<br />

Four Sewage Treatment Plants – General Locations<br />

13


Community<br />

Projects<br />

C<br />

ommunity Projects uses<br />

an innovative collaborative<br />

approach to facilitate the<br />

growth and development<br />

of youth. This approach<br />

focuses on building<br />

capacities within youth by<br />

enhancing their selfreliance<br />

through<br />

developing their physical,<br />

social, emotional,<br />

intellectual and<br />

economical well-being.<br />

The program develops "at<br />

risk" youth, between 16<br />

and 30 years of age, who<br />

are motivated to make<br />

changes in their lives.<br />

Youth LIVE is the key<br />

initiative developed in the<br />

business unit to provide<br />

opportunities for youth to<br />

grow, which in turn builds<br />

stronger and safer<br />

communities.<br />

Youth LIVE provides<br />

challenging experiences<br />

for "at risk" youth, by<br />

responding to social issues<br />

through the operation of<br />

business ventures which<br />

create economic<br />

opportunities. Since<br />

1994, Youth LIVE has<br />

established several<br />

entrepreneurial initiatives<br />

including Paper/Beverage<br />

Container Recycling<br />

Program, Residential<br />

Enviro Depot,<br />

Commercial Enviro<br />

Depot, and Organic<br />

Green Cart Service to<br />

address needs in the<br />

community. These<br />

business initiatives create<br />

opportunities for youth to<br />

develop marketable job<br />

skills, life skills, career<br />

preparation and job<br />

exploration while<br />

becoming integral<br />

members of the<br />

community.<br />

Accomplishments<br />

Youth Development<br />

Approximately 65% of<br />

the participants in the<br />

program are successful in<br />

gaining employment,<br />

furthering their education,<br />

training or starting<br />

entrepreneurial<br />

endeavours.<br />

Landfill Diversion<br />

<strong>Annual</strong> diversion of<br />

approximately 575 tonnes<br />

of paper product and<br />

3,300,000 beverage<br />

containers from the waste<br />

stream.<br />

Organic Green Carts<br />

Delivery, removal,<br />

maintenance and<br />

cleaning of<br />

approximately<br />

3,000 organic<br />

green carts<br />

annually<br />

throughout the<br />

municipality.<br />

Current Initiatives<br />

Dangerous and Unsightly<br />

Premises Improvements<br />

Partnership primarily<br />

with Planning and<br />

Development along with<br />

other Business Units.<br />

Organic Program<br />

Removal of organic<br />

waste from municipal<br />

buildings.<br />

Strategic Alliances<br />

Continue to develop<br />

alliances with public and<br />

private sector.<br />

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At a glance...<br />

• Service to over 130 sites<br />

throughout the municipality<br />

• Service to over 20,000<br />

customers annually at the<br />

Residential Enviro Depot<br />

• Service to approximately 70<br />

youths annually<br />

• Process Development service<br />

with Business Units including<br />

Fire, Transit, Human Resources,<br />

Waste Resources,<br />

Planning and Development,<br />

Finance, Police<br />

14


T<br />

Administrative<br />

Services<br />

he Administrative<br />

Services Business Unit<br />

includes Legal Services<br />

and Corporate Support<br />

Divisions (including<br />

Municipal Government<br />

Support, Records<br />

Management and the<br />

Corporate Library). Legal<br />

Services performs all the<br />

legal services required by<br />

<strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong>, including<br />

Prosecutions, Due Process,<br />

Preventative Law, Solicitor<br />

Services and Advocacy,<br />

through a combination of<br />

in-house and out-sourced<br />

services. Corporate<br />

Support Services supports<br />

the process of local<br />

government for the<br />

municipality as mandated<br />

by statute through the<br />

provision of corporate and<br />

municipal services to<br />

<strong>Regional</strong> Council,<br />

Community Councils and<br />

their respective boards and<br />

committees. Information<br />

Resource Management<br />

Services implements a<br />

comprehensive approach<br />

to information<br />

management by treating<br />

information as a valuable<br />

corporate resource, while<br />

protecting the legal and<br />

financial interest of the<br />

municipality. Election<br />

Services conducts general<br />

and special elections, in a<br />

professional and impartial<br />

manner, in accordance<br />

with applicable legislation.<br />

Accomplishments<br />

Freedom of Information<br />

All Freedom Of<br />

Information and<br />

Protection of Privacy<br />

(FOIPOP) requests<br />

processed as required by<br />

legislation.<br />

Secretariat Support<br />

Provided support to<br />

approximately 56<br />

<strong>Regional</strong> Council<br />

meetings, 46 Community<br />

Council meetings and 489<br />

Board and Committee<br />

meetings.<br />

Elections<br />

Six by-elections have<br />

been conducted since<br />

amalgamation and one<br />

regular election for the<br />

<strong>Regional</strong> School Board<br />

and the Conseil Scolaire<br />

Acadien Provincial.<br />

Current Initiatives<br />

Records<br />

Ensure the<br />

preservation of<br />

corporate archival<br />

records and the<br />

placement of vital<br />

records in a vault within<br />

City Hall.<br />

Information Management<br />

Contribute to<br />

corporate efficiency<br />

through a<br />

comprehensive<br />

approach.<br />

Legal Services<br />

Implementation of a<br />

case management system.<br />

Election<br />

Conduct a regional<br />

municipal election for the<br />

positions of Mayor and<br />

Councillors, members of<br />

the <strong>Halifax</strong> <strong>Regional</strong><br />

School Board and the<br />

Conceil Scolaire Acadien<br />

Provincial in the Fall of<br />

<strong>2000</strong>.<br />

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At a glance...<br />

• 5000 boxes of documents<br />

classified<br />

• 1000 information/research<br />

requests processed<br />

• 29,000 microfilm images<br />

developed<br />

• 7,620 agendas prepared and<br />

distributed<br />

15


Financial<br />

Services<br />

F<br />

inancial Services,<br />

formerly the Department<br />

of Finance, recently<br />

underwent organizational<br />

change. The primary<br />

functional areas within<br />

Financial Services includes<br />

Accounting Services,<br />

which provides all<br />

corporate accounting and<br />

reporting functions for the<br />

municipality; Financial<br />

Planning, which<br />

coordinates and supports<br />

Business Planning and<br />

budgeting, and provides<br />

fiscal and economic policy<br />

advice and formulation;<br />

Procurement, which<br />

provides support and<br />

implementation of the<br />

municipal procurement<br />

policy, inventory and asset<br />

management, insurance<br />

claims and risk<br />

management; and<br />

Revenue and Process<br />

Audit, which analyses<br />

assessment information,<br />

calculates and prepares tax<br />

billings, coordinates area<br />

rates and administers a<br />

number of by-laws.<br />

Accomplishments<br />

Financial Management<br />

System<br />

On April 1, 1999 SAP,<br />

the first phase of a new<br />

financial management<br />

system became<br />

operational. Included in<br />

Phase I were Financial<br />

Accounting (general<br />

ledger); Controlling<br />

(departmental accounting<br />

and job costing); Materials<br />

Management (purchasing<br />

and inventory) and Plant<br />

Maintenance (fleet).<br />

Customer Service<br />

New payment options<br />

were implemented for<br />

paying parking tickets and<br />

taxes through financial<br />

institutions, the Internet<br />

and pre-authorized tax<br />

payments.<br />

Business Plans<br />

Business Plans were<br />

completed for each<br />

Business Unit.<br />

Budget<br />

<strong>2000</strong>/2001 Budget<br />

(Operating, Capital &<br />

Reserves) was approved by<br />

Council. It included a tax<br />

rate reduction of<br />

approximately 1%<br />

and a decline in<br />

the municipality’s<br />

debt of<br />

approximately<br />

3.2%.<br />

Current Initiatives<br />

Business Strategies<br />

Financial Services will<br />

lead Council’s Taxation,<br />

Fiscal Accountability and<br />

Economic Growth<br />

Business Strategies.<br />

Multi-Year Financial<br />

Strategy<br />

Implementation of<br />

Strategy is continuing.<br />

HRM 20/20<br />

Financial Services<br />

continues to participate in<br />

the exercise.<br />

Municipal Involvement<br />

Continue to clarify the<br />

role of the municipality<br />

with the Greater <strong>Halifax</strong><br />

Partnership and the<br />

<strong>Halifax</strong> <strong>Regional</strong><br />

Development Agency.<br />

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At a glance...<br />

• 450,000 customer payments<br />

processed<br />

• 11,000 tax certificates issued<br />

• 4,700 business occupancy<br />

openings and closings processed<br />

• $10 million in Metro<br />

Transit fares sorted, rolled &<br />

deposited<br />

• 34,000 cheques issued<br />

16


I<br />

Information<br />

Services<br />

nformation Services is<br />

responsible for providing<br />

access to, and<br />

coordinating the use of,<br />

technology within the<br />

municipality. The<br />

Information Services<br />

Business Unit includes<br />

Administration, which<br />

concentrates on the<br />

coordination of all the<br />

sections within<br />

Information Services and<br />

provides direction to the<br />

corporation on the proper<br />

use of technology;<br />

Customer Care provides<br />

frontline support to the<br />

corporation's computing<br />

community through the<br />

Help Desk, PC<br />

Technicians, Account<br />

Reps and a training<br />

component; Business<br />

Solutions supports<br />

internal business units in<br />

their analysis of a business<br />

problem and<br />

implementation and<br />

support for the solution;<br />

and Technical<br />

Infrastructure is<br />

responsible for providing<br />

and maintaining access to<br />

all of the municipality's<br />

technical infrastructure<br />

and business applications.<br />

Accomplishments<br />

SAP<br />

The municipality went<br />

live with SAP, the new<br />

financial software, on<br />

April 1, 1999. The<br />

modules implemented<br />

were Finance & Control<br />

for reporting, Material<br />

Management for<br />

inventory and<br />

procurement, and Plant<br />

Maintenance for fleet<br />

operations. Subsequently,<br />

enhanced SAP includes a<br />

Release Strategy for the<br />

requisitioning and<br />

approval process coupled<br />

with a faxing solution<br />

which makes the whole<br />

process paperless.<br />

Year <strong>2000</strong><br />

All business<br />

applications, network<br />

components, desktop<br />

units, and server<br />

components were made<br />

Year <strong>2000</strong> compliant by<br />

December 31, 1999.<br />

<strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong> made the<br />

transition into the new<br />

millennium with very few<br />

problems.<br />

Parking Ticket System<br />

HRM was the first<br />

municipality in the<br />

country to integrate a<br />

municipal parking ticket<br />

system with a provincial<br />

court system.<br />

Current Initiatives<br />

Police/Fire Systems<br />

Police and Fire will have<br />

combined, computer-aided<br />

dispatch and records<br />

management system.<br />

Election <strong>2000</strong><br />

IS will implement an<br />

election system, that<br />

includes voter registration,<br />

voter notification, and<br />

election night results<br />

including web based<br />

presentation on election<br />

night.<br />

E-Commerce<br />

IS will chair a<br />

committee of all<br />

municipal business units<br />

to coordinate the<br />

implementation of<br />

e-commerce and<br />

e-business<br />

initiatives.<br />

Land<br />

Information<br />

System<br />

IS will<br />

coordinate and<br />

merge all municipal<br />

interest in land<br />

and property<br />

information<br />

in one<br />

system.<br />

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At a glance...<br />

• 1,400 personal computers<br />

• 2,000 users on GroupWise<br />

with over 26,000 messages<br />

being sent per day<br />

• 14,256 calls to the Help<br />

Desk in 1999<br />

• 9,672 individual incidents<br />

opened by the Help Desk<br />

• 20 Novell Servers, 7 NT<br />

servers, 8 Sun Servers, 4 other<br />

servers supported<br />

• Conducted 110 training<br />

courses with 785 seats<br />

• 314 small office or home<br />

office users accessing HRM's<br />

computer network remotely<br />

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Human<br />

Resources<br />

The Human Resources<br />

Team provides a full range<br />

of professional services in<br />

partnership with the<br />

business units and the<br />

corporation in the<br />

initiation, development<br />

and delivery of programs<br />

and services that will<br />

better equip the employee<br />

in the performance of<br />

their job. The HR Team is<br />

client and site-based,<br />

offering advisory,<br />

coordination and<br />

developmental services to<br />

business units. These<br />

range from recruitment to<br />

employee relations;<br />

services, including benefit<br />

planning and<br />

administration, pension<br />

support services, payroll<br />

and compensation<br />

administration; and<br />

services, such as diversity<br />

management, human<br />

resource planning,<br />

training, performance<br />

management and strategic<br />

planning.<br />

Accomplishments<br />

Safe & Harmonious<br />

Workplace Assurance<br />

Project Impact is a<br />

partnership program<br />

whereby employees’<br />

cardiac health is assessed<br />

and a program of<br />

improvement, including<br />

exercise, stress<br />

management and<br />

nutrition, is established.<br />

Workplace Safety: In<br />

partnership with<br />

business units,<br />

the municipality<br />

has undertaken<br />

initiatives to<br />

ensure<br />

compliance<br />

with the<br />

Provincial<br />

Act and the<br />

highest level of safety for<br />

employees.<br />

Employee Family<br />

Assistance Program: An<br />

improved range of services<br />

to all HRM employees<br />

18


and their families. HRM<br />

values its employees and<br />

recognizes the benefits<br />

which flow to the<br />

organization from a<br />

balance between work and<br />

employees’ safety, health<br />

and well being.<br />

Organizational Development –<br />

Assistance & Alignment<br />

Policies and<br />

agreements have<br />

been streamlined<br />

and there is consistency<br />

throughout the<br />

organization; realignment<br />

and organizational<br />

restructuring support;<br />

provision of educational<br />

training and development is<br />

structured around business<br />

unit and corporate<br />

objectives; The Leadership<br />

Development Program is<br />

aligned with business<br />

planning and the<br />

business strategies of<br />

Council; A Priority<br />

Placement Program exists<br />

for displaced<br />

employees.<br />

Performance<br />

Culture<br />

There is an<br />

evaluation<br />

system that<br />

recognizes<br />

performance<br />

and<br />

encourages<br />

growth<br />

and<br />

development<br />

of its employees.<br />

In support of<br />

employee growth,<br />

the organization<br />

increased its funding<br />

for mutually<br />

beneficial training.<br />

The career<br />

contribution of<br />

retired employees was<br />

recognized and<br />

honoured.<br />

Current Initiatives<br />

Benchmarking of Human<br />

Resources Services<br />

Evaluation of private and<br />

public sector best practices,<br />

improvement of service<br />

delivery and improved<br />

business planning.<br />

Productivity and Health<br />

Attendance Management: A<br />

two-year program which<br />

will identify and address<br />

issues causing employee<br />

absence; and a focus on<br />

health and wellness<br />

initiatives to enhance<br />

performance management;<br />

Benefits: Improved<br />

benefits coverage for all<br />

HRM employees.<br />

Succession Planning and<br />

Career Management<br />

Identification of<br />

competencies, skills and<br />

behaviours, the key<br />

attributes in employees that<br />

result in effective and<br />

efficient service delivery.<br />

Providing employees with<br />

training and development<br />

opportunities around<br />

competencies will benefit<br />

the organization with its<br />

future service needs.<br />

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At a glance...<br />

• Number of Unions/Associations: 6<br />

• Number of retired employees:<br />

Approximately <strong>2000</strong>+<br />

• Number of third party<br />

agreements administered or<br />

supported: 10<br />

• Number of competitions<br />

(1999): 200<br />

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Parks & Recreation<br />

Services<br />

P<br />

arks and Recreational<br />

Services, through<br />

Alignment <strong>2000</strong>, are<br />

responsible for the<br />

provision of services<br />

relative to the design,<br />

operation and<br />

programming of park and<br />

recreational facilities and<br />

correspondingly, the<br />

maintenance of these<br />

facilities. The services<br />

provided include:<br />

Community Recreation<br />

Services, whose purpose is<br />

to provide quality,<br />

affordable and accessible<br />

recreation and leisure<br />

programs, services and<br />

facilities through<br />

programming and<br />

community development.<br />

It recognizes community<br />

strengths and provides<br />

assistance to meet the<br />

recreation needs of<br />

communities. This enables<br />

communities to create<br />

partnerships, achieve selfsufficiency<br />

and increase<br />

citizen involvement and<br />

responsibility; Recreation<br />

Facilities Services are<br />

accountable for the<br />

planning and provision of<br />

the Parks and Recreation<br />

Facility System. This<br />

includes municipallyowned<br />

parks, trails and<br />

open spaces, as well as<br />

community centres and<br />

major indoor facilities<br />

provided through<br />

management agreements;<br />

and Parks and Open<br />

Spaces are responsible for<br />

the administration and<br />

maintenance of the<br />

municipal parks system,<br />

athletic fields, sport<br />

courts, playgrounds,<br />

several beaches, trails,<br />

several public open spaces,<br />

municipal cemeteries,<br />

municipal urban forest<br />

program and horticulture<br />

support for the park system.<br />

Accomplishments<br />

Parks System<br />

<strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong> has one of<br />

the largest and most<br />

diverse municipal parks<br />

system in all of Canada.<br />

Land Acquisitions<br />

In partnership with<br />

Real Estate Services, two<br />

important land<br />

acquisitions were<br />

completed on Deadman’s<br />

Island and the Jack Lake<br />

lands.<br />

20


Conceptual Designs<br />

In partnership with the<br />

<strong>Halifax</strong> <strong>Regional</strong> Library,<br />

the conceptual design for<br />

the Keshen Goodman<br />

Library and Mainland<br />

Common Recreation<br />

Centre was completed.<br />

Community Development<br />

Projects<br />

Several projects were<br />

undertaken including the<br />

analysis of a potential<br />

youth centre in Bedford<br />

and a review of the<br />

recreation program service<br />

delivery model within the<br />

community of Sackville.<br />

Current Initiatives<br />

Feedback<br />

Develop and<br />

implement Park and<br />

Facility User <strong>Report</strong><br />

Card System to obtain<br />

feedback on services<br />

provided.<br />

Pesticide<br />

Alternatives<br />

Continue to<br />

implement<br />

environmentally<br />

sustainable<br />

natural resource<br />

management<br />

practices.<br />

Capacity Analysis<br />

Develop and<br />

undertake a community<br />

recreation capacity analysis<br />

to determine the<br />

community’s skills,<br />

knowledge and resources.<br />

Fall River Recreation<br />

Centre<br />

Review the possible<br />

relocation of the Centre to<br />

the High School or<br />

another appropriate site.<br />

Partnerships<br />

Explore partnerships to<br />

provide new sport fields<br />

and diamonds; advance<br />

the <strong>Regional</strong> Trails<br />

Program in conjunction<br />

with the <strong>Regional</strong><br />

Development Agency.<br />

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At a glance...<br />

• 7 municipally owned and<br />

operated cemeteries<br />

• 250,000 bedding plants<br />

grown and used throughout<br />

the park system each year<br />

• 634 park properties - largest<br />

park 4200 acres; smallest park<br />

2800 sq.ft<br />

• 30,000 organized outdoor<br />

sport participants use municipal<br />

fields<br />

• 11 municipal arenas that<br />

recover 98% of direct costs<br />

• 206 ballfields<br />

• 120 sportfields<br />

• 476 playgrounds<br />

• 1.3 million visits to Point<br />

Pleasant Park in 1999<br />

• 3 million+ visitors used the<br />

municipality’s five major<br />

indoor facilities<br />

• 83% of municipal residents<br />

use the parks - 70% on a<br />

regular basis<br />

• 6000+ metric tonnes of yard<br />

waste processed and used<br />

in-house each year<br />

• 1500+ metric tonnes of<br />

wood chips processed and used<br />

in-house each year<br />

• <strong>Halifax</strong> Common is the<br />

oldest municipal park in<br />

Canada - dating back to 1763<br />

• Community Recreation<br />

serves over 55,000 citizens<br />

each year in direct programs<br />

• Operates and manages one<br />

major facility, nine community<br />

centres and several smaller<br />

facilities of which three have<br />

pools including a wave pool<br />

• The Wave Pool is the only<br />

indoor wave pool in Atlantic<br />

Canada. It has zero depth<br />

entry and is fully accessible<br />

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Planning & Development<br />

Services<br />

A<br />

s a result of the<br />

corporate restructuring<br />

initiative, Alignment <strong>2000</strong>,<br />

the Planning Services and<br />

Development Services<br />

Departments were<br />

consolidated into<br />

Planning and<br />

Development Services. Its<br />

primary focus is to further<br />

Council’s strategic<br />

objectives related to<br />

planned growth and<br />

community development<br />

and to provide a high level<br />

of service during a period<br />

of increasing demands.<br />

Building and development<br />

statistics indicate a<br />

continuing increase in<br />

demand on this<br />

service based<br />

on current economic<br />

growth, interest rates,<br />

vacancy rates, and<br />

population trends.<br />

The primary functional<br />

areas of the consolidated<br />

business unit include:<br />

Community and<br />

Municipal Planning,<br />

which prepares and<br />

amends municipal policy<br />

relative to where, how and<br />

when development within<br />

the Region occurs;<br />

Planning Applications<br />

provides advice to<br />

<strong>Regional</strong> and Community<br />

Councils and Committees<br />

concerning the<br />

implementation of<br />

community and<br />

municipal<br />

planning policy<br />

through the<br />

by-law amendment<br />

processes; Subdivision<br />

Approvals is responsible<br />

for the approvals process<br />

that results in the creation<br />

of property lots and<br />

conveyance of roads,<br />

sidewalks, sewers, water<br />

systems and parkland to<br />

the municipality;<br />

Construction Approvals is<br />

responsible for the<br />

approvals process that<br />

ensures that the design<br />

and construction of<br />

buildings conform to<br />

legislated health and life<br />

safety requirements and<br />

by-laws respecting<br />

community character;<br />

Land Use Compliance<br />

administers a<br />

program to ensure<br />

and advise on<br />

compliance with<br />

land use by-laws and land<br />

development agreements;<br />

and By-law Enforcement<br />

provides a program for<br />

administering and<br />

enforcing a variety of<br />

miscellaneous by-laws and<br />

licensing functions which<br />

are largely related to<br />

community standards of<br />

safety and character.<br />

Accomplishments<br />

Client Service<br />

Improved overall client<br />

service in the area of<br />

construction approvals by<br />

streamlining permit<br />

application<br />

processes for<br />

high<br />

volume<br />

customers.<br />

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Planning Strategy and<br />

Land Use By-law<br />

Prepared and obtained<br />

approval of a new<br />

planning strategy and land<br />

use By-law for Downtown<br />

Dartmouth through direct<br />

and extensive community<br />

participation.<br />

Pesticides<br />

Coordination of the<br />

municipality’s recent<br />

initiative to minimize<br />

public health and<br />

environmental impacts<br />

resulting from the<br />

cosmetic use of pesticides<br />

on residential properties.<br />

HRM 20/20<br />

Initiation and<br />

municipal participation in<br />

HRM 20/20, a<br />

community-led initiative<br />

to create a broad-based<br />

vision and identify core<br />

community values for the<br />

Region.<br />

Current Initiatives<br />

Consolidation<br />

Incorporate<br />

development approval<br />

functions related to<br />

infrastructure, which<br />

currently reside in Public<br />

Works and Transportation<br />

Services, into Planning<br />

and Development<br />

Services. This will<br />

consolidate all aspects of<br />

municipal land use<br />

planning, implementation<br />

and enforcement in one<br />

business unit.<br />

<strong>Regional</strong> Growth Strategy<br />

Establish a process for<br />

creating a Strategy.<br />

Processing Time<br />

Restore a 4-6 month<br />

average processing time<br />

for Planning Applications;<br />

implement service<br />

improvements to building<br />

permit and subdivision<br />

processes to decrease<br />

average processing time.<br />

Master Plans<br />

Complete community<br />

master plans for Hemlock<br />

North, Governors Lake<br />

and Morris-Russell Lake.<br />

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At a glance...<br />

• 950 new building lots<br />

approved for construction in<br />

1999<br />

• approx. 3500 building<br />

permits issued in 1999<br />

• estimated total value of new<br />

construction in 1999 was<br />

$360+ Million; $140 Million<br />

of this was in the form of new<br />

commercial, industrial and<br />

institutional development such<br />

as P3 schools<br />

• total value of new construction<br />

in 1999 was $85 million<br />

higher than in 1998,<br />

representing an approximately<br />

31% increase<br />

• 20,000 inspections per year<br />

• 50+ municipal By-laws /<br />

licences administered and<br />

enforced<br />

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24<br />

T<br />

Public Safety —<br />

RCMP<br />

he RCMP provides<br />

policing services to a large<br />

geographical area of the<br />

municipality –<br />

approximately 95% of the<br />

land mass of the<br />

municipality,<br />

encompassing in excess of<br />

155,000 citizens. Through<br />

five police offices at<br />

Tantallon, Lower<br />

Sackville,<br />

Cole Harbour, Sheet<br />

Harbour, and<br />

Musquodoboit Harbour –<br />

the services of patrol,<br />

uniform policing,<br />

investigations, crime<br />

prevention, and drug and<br />

criminal investigations are<br />

conducted. The<br />

philosophy of community<br />

policing is a “partnership<br />

between the police and the<br />

community.” This is<br />

evident at each of the<br />

detachment offices,<br />

whether it be in the<br />

Sackville office, where the<br />

RCMP work closely with<br />

over 180 community<br />

volunteers; to the<br />

Musquodoboit Harbour<br />

office, where they have<br />

four Citizens on Patrol<br />

groups; to the Tantallon<br />

office, which has four<br />

community policing<br />

offices providing localized<br />

access for the public.<br />

Through the <strong>Halifax</strong><br />

RCMP Detachment, the<br />

services of major crime<br />

investigation, highway<br />

patrol, police dogs and<br />

policing at the <strong>Halifax</strong><br />

International Airport are<br />

provided. Provision of an<br />

“effective, efficient policing<br />

service which reflects the<br />

uniqueness of... the<br />

municipality and meets the<br />

needs of the rural and<br />

urban areas” is the mission<br />

of the RCMP in the<br />

<strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong>.<br />

Accomplishments<br />

Street Team<br />

The Street Team, out<br />

of the Tantallon office, has<br />

had considerable success<br />

in seizing more than $2.13<br />

million dollars in illicit<br />

drugs, stolen property and<br />

cash.<br />

Major Case Management<br />

Program<br />

The <strong>Halifax</strong><br />

Detachment was the first<br />

in the country to utilize<br />

the Program in its<br />

investigations – it is now<br />

accepted as the standard for<br />

the RCMP and many other<br />

police forces.<br />

Spurs Youth Groups<br />

The Lower<br />

Sackville,<br />

Tantallon and<br />

Cole Harbour<br />

offices support<br />

the youth<br />

groups which<br />

are active in<br />

crime<br />

prevention<br />

initiatives.<br />

Current Initiatives<br />

Youth Drop-In Centre,<br />

Beaver Bank<br />

A joint partnership<br />

with the community to<br />

establish a centre for 15 to<br />

18 year olds.<br />

Restructuring<br />

All areas of service<br />

delivery are being<br />

examined and realigned to<br />

best meet the<br />

communities needs.<br />

Future Development<br />

A growing population<br />

and increasing demands<br />

will present challenges,<br />

impact the police-topopulation<br />

ratio and will<br />

necessitate a responsive<br />

approach.<br />

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At a glance...<br />

• 164 RCMP Officers<br />

• 810 volunteers<br />

• 54,000 volunteer hours<br />

yearly<br />

• 24 Federal Drug<br />

Investigators<br />

• 10 Community Policing<br />

offices<br />

• Lower Sackville was the first<br />

RCMP Office in Nova Scotia<br />

to start the Citizen’s on Patrol<br />

Program<br />

• 3 police service dogs<br />

• 72 marked police vehicles<br />

• 22 unmarked police vehicles<br />

• 4 motorcycles<br />

• 4 boats


H<br />

Public Safety —<br />

<strong>Halifax</strong> <strong>Regional</strong> Police<br />

alifax <strong>Regional</strong> Police is<br />

responsible for policing<br />

<strong>Halifax</strong>, Dartmouth and<br />

Bedford. The RCMP is<br />

responsible for policing<br />

the remainder of the<br />

municipality. The<br />

philosophy of the <strong>Halifax</strong><br />

<strong>Regional</strong> Police is<br />

community - oriented<br />

policing. A dedication to<br />

citizens, which focuses on<br />

their needs and concerns;<br />

the implementation of<br />

positive change; and the<br />

provision of a well-trained<br />

and accessible police<br />

organization that is open<br />

to new ideas; is their<br />

commitment. <strong>Halifax</strong><br />

<strong>Regional</strong> Police exists “To<br />

Serve and Protect.”<br />

<strong>Halifax</strong> <strong>Regional</strong> Police<br />

operational divisions<br />

include: the Office of the<br />

Chief of Police, which is<br />

responsible for the overall<br />

operation of the<br />

organization including<br />

executive level support,<br />

legal services, chaplaincy<br />

unit, audit and policy,<br />

public affairs and media;<br />

Operations Division is<br />

responsible for the day-today<br />

patrol activities,<br />

including Emergency<br />

Response Team, K-9 Unit,<br />

Victim Services,<br />

Community Relations /<br />

Crime Prevention;<br />

Operational Support<br />

Division provides<br />

assistance to the<br />

Operations Division in<br />

areas of investigative and<br />

specialized services<br />

including, Crime Analysis,<br />

Fraud Unit, Joint Forces<br />

Operation, Major Crime,<br />

Drugs, Vice, Polygraph;<br />

and Administration<br />

Division includes training,<br />

records, properties and<br />

exhibits.<br />

Accomplishments<br />

Reorganization<br />

Community Relations/<br />

Crime Prevention Unit<br />

reorganized to allow<br />

officers to specialize in<br />

certain aspects of crime<br />

prevention and develop a<br />

greater involvement of the<br />

community and<br />

volunteers with police.<br />

General Investigation<br />

Section (GIS)<br />

A new section was<br />

formed to concentrate on<br />

crimes against persons<br />

and crimes against<br />

property.<br />

Youth Programs<br />

The Community<br />

Relations / Crime<br />

Prevention Unit has<br />

worked closely with<br />

schools to establish a<br />

number of new programs<br />

aimed at zero tolerance<br />

for violence in schools.<br />

Break and Enter Burglaries<br />

Clearance rate for<br />

break and enters and<br />

robberies has risen<br />

dramatically. <strong>Halifax</strong><br />

<strong>Regional</strong> Police has one of<br />

the best clearance rates for<br />

bank robberies in Canada.<br />

Current Initiatives<br />

Power Shift<br />

Provision of more<br />

police officers at peak<br />

policing hours.<br />

Police Visibility<br />

Increase visibility<br />

within the communities.<br />

Community Involvement<br />

Increase community<br />

involvement in<br />

community problemsolving.<br />

Enforcement Increase<br />

Increase summary<br />

offence enforcement – i.e.,<br />

crosswalks, speeding<br />

violations.<br />

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At a glance...<br />

• 393 sworn members<br />

• 69 civilians<br />

• 65 marked police vehicles<br />

• 75 unmarked police vehicles<br />

• 16 motorcycles<br />

• 14 mountain bikes<br />

• 226 volunteers<br />

• 1998 - patrol unit responded<br />

to 124,863 calls for service<br />

• <strong>Halifax</strong> <strong>Regional</strong> Police<br />

maintains one of the best<br />

response times in Canada<br />

• 7 fully trained critical<br />

incident negotiators<br />

• 5 Police Service dogs<br />

• Fully functional Emergency<br />

Response Team (ERT) and<br />

Explosive Ordinance Disposal<br />

Unit (EOD)<br />

25


T<br />

Public Safety —<br />

Fire & Emergency Service<br />

he <strong>Halifax</strong> <strong>Regional</strong> Fire<br />

and Emergency Service is<br />

a large composite service,<br />

consisting of career staff<br />

and volunteer members. It<br />

is responsible for<br />

protecting and serving a<br />

5,577 sq. kilometre area,<br />

approximately the size of<br />

Prince Edward Island.<br />

The Service is divided<br />

into three major divisions<br />

Metro (Core), Rural<br />

District, and Support<br />

Services and a Deputy<br />

Chief heads up each of<br />

these divisions. Core<br />

Division responds to over<br />

11,000 emergency calls<br />

per year; Rural District<br />

Division responds to over<br />

4500 calls per year,<br />

including fires, medical<br />

emergencies, motor<br />

vehicle accidents, high<br />

angle rescue, confined<br />

space rescue, hazardous<br />

materials spills, water and<br />

ice rescue, investigations of<br />

odours, as well as other<br />

emergencies when the<br />

public are not sure who to<br />

call. The Support<br />

Division consists of<br />

Logistics (Mechanical &<br />

Building), Fire Prevention,<br />

Public Education,<br />

Investigations, Payroll,<br />

Administration, Training<br />

and Career Development.<br />

The Division provides all<br />

the services necessary to<br />

maintain a high response<br />

readiness, as well as<br />

important preventative<br />

measures.<br />

The Fire Service is also<br />

very involved in Special<br />

Events that come to our<br />

area, by being involved in<br />

the planning and<br />

provision of emergency<br />

response during these<br />

events (such as the recent<br />

Tall Ships and G7) to<br />

ensure the safety of all our<br />

visitors and citizens.<br />

Accomplishments<br />

Attendance Management<br />

Program<br />

Development and<br />

implementation of a<br />

program to manage sick<br />

leave usage.<br />

Officer Development<br />

Program<br />

Development and<br />

implementation of a<br />

program to enhance service<br />

knowledge for new officers.<br />

Strategic Planning<br />

Plan completed; Action<br />

Plans to be developed for<br />

each of the strategic<br />

directions.<br />

Current Initiatives<br />

Increase Lectures and<br />

Community Events<br />

An initiative to further<br />

develop awareness of fire<br />

safety in our communities.<br />

Station Relocation<br />

Proceed with the<br />

construction of two new<br />

fire stations to enhance<br />

service delivery.<br />

Prepare for Natural Gas<br />

Obtain the necessary<br />

equipment and training to<br />

handle emergencies<br />

involving natural gas.<br />

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At a glance...<br />

• 62 Stations throughout<br />

HRM<br />

• 442 career staff<br />

• approximately 800 volunteer<br />

members<br />

• April 1, 1998 to March 31,<br />

1999 15,401 calls responded<br />

to, of which 6,514 were<br />

medical calls<br />

• Mechanical team maintains<br />

over 170 apparatus and small<br />

vehicles<br />

26


Public Safety —<br />

Emergency Measures Office<br />

T<br />

he Emergency Measures<br />

Office (EMO) of the<br />

municipality offers two<br />

levels of service to its<br />

clients:<br />

– during times of<br />

emergency, the EMO<br />

facilitates the delivery of a<br />

coordinated response to<br />

the emergency.<br />

– in periods of nonemergency,<br />

the EMO<br />

provides programs and<br />

leadership that will assist<br />

its clients to prepare for an<br />

eventual, but unknown<br />

peril.<br />

The two levels of<br />

service are provided<br />

internally and externally.<br />

Internally, EMO’s services<br />

are provided to other<br />

municipal departments<br />

and services that will be,<br />

or may be called upon to<br />

perform in an emergency<br />

role at some point in time.<br />

Externally, the EMO<br />

liaises with other<br />

governmental agencies,<br />

private sector business,<br />

and members of the<br />

public at large to provide<br />

the two levels of service.<br />

Accomplishments<br />

Strengthening Preparedness<br />

Among Neighbours (SPAN)<br />

EMO formed a team of<br />

dedicated staff and<br />

volunteers to educate<br />

individuals and families<br />

on emergency<br />

preparedness.<br />

Year <strong>2000</strong> Response (Y2K)<br />

EMO was part of the<br />

project team that worked<br />

to minimize any potential<br />

difficulties that could<br />

arise during the rollover<br />

into the new millennium.<br />

EMO also ensured there<br />

were extensive plans<br />

available to allow for<br />

continuity of essential<br />

services should a Y2K<br />

related problem occur.<br />

Emergency Responses<br />

EMO participated in<br />

several emergency<br />

responses in 1999 – acting<br />

as an advisor to the<br />

responding agencies and<br />

helping coordinate the<br />

evacuation and temporary<br />

relocation of displaced<br />

residents.<br />

Current Initiatives<br />

Emergency Operations<br />

Centre (EOC)<br />

Participating in a joint<br />

approach to emergency<br />

management with the<br />

three levels of government.<br />

Training<br />

Develop and<br />

implement an EMO<br />

training philosophy that<br />

supports current<br />

emergency management<br />

styles and is coordinated<br />

with other municipal<br />

departments.<br />

Volunteer Management<br />

Developing programs<br />

that utilize our extensive<br />

volunteer community in<br />

both emergency and nonemergency<br />

times.<br />

Evacuation Plan<br />

Completion and<br />

implementation of a<br />

master evacuation plan for<br />

<strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong>.<br />

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T<br />

Public Safety —<br />

911 Communications Centre<br />

he 911 Communications<br />

Centre dispatches calls for<br />

the <strong>Halifax</strong> <strong>Regional</strong><br />

Police and <strong>Halifax</strong><br />

<strong>Regional</strong> Fire and<br />

Emergency Services. It<br />

also provides important<br />

field support, manages<br />

non-emergency phone<br />

lines which individuals<br />

call when they require<br />

police or fire assistance in<br />

a less urgent setting, and<br />

forwards calls which<br />

require medical attention<br />

to Emergency Health<br />

Services ( EHS) which<br />

handle the dispatching<br />

duties for all ambulances<br />

in Nova Scotia. As one of<br />

seven Public Service<br />

Answering Points<br />

(PSAP's) in Nova Scotia<br />

which are all linked to one<br />

another, the staff of the<br />

Centre can efficiently and<br />

correctly handle<br />

emergency calls that can<br />

come from anywhere in<br />

the Province.<br />

Accomplishments<br />

Dispatch Centre<br />

A fully functional,<br />

independent dispatch<br />

centre is available for<br />

handling emergency<br />

dispatching of all police<br />

and fire services that are<br />

currently handled at the<br />

Centre.<br />

Dispatch Point<br />

Implementation of a<br />

single dispatch point for<br />

all HRM fire departments,<br />

paid and volunteer, has<br />

been initiated, with the<br />

Dispatch Centre assuming<br />

dispatching<br />

responsibilities for an<br />

additional eight volunteer<br />

fire departments.<br />

Partnership with<br />

<strong>Halifax</strong> <strong>Regional</strong> Police -<br />

Computer<br />

As a partner with<br />

<strong>Halifax</strong> <strong>Regional</strong> Police, a<br />

new computer system for<br />

patrol vehicles was<br />

implemented for officers<br />

on patrol.<br />

Current Initiatives<br />

Paging System<br />

Review and analysis of<br />

a single paging system for<br />

<strong>Halifax</strong> <strong>Regional</strong> Fire and<br />

Emergency Services<br />

(volunteers).<br />

Partnership with <strong>Halifax</strong><br />

<strong>Regional</strong> Police - Mobile<br />

Radio<br />

As a partner with<br />

<strong>Halifax</strong> <strong>Regional</strong> Police, a<br />

test program on a new<br />

trunked mobile radio<br />

solution (TMR) which<br />

provides province-wide<br />

radio coverage via<br />

trunking, will be initiated.<br />

Pilot Project - Digital<br />

Mapping and Global<br />

Positioning System (GPS)<br />

Digital mapping and<br />

the interaction with a GPS<br />

will improve the<br />

effectiveness and efficiency<br />

with which emergency<br />

police resources are<br />

delivered.<br />

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At a glance...<br />

• 55 personnel<br />

• 60,000+ 911 emergency<br />

calls per year<br />

• 500,000+ non-911 calls<br />

per year<br />

• 7-day/24 hour<br />

communication dispatch<br />

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<strong>Halifax</strong> <strong>Regional</strong><br />

Library<br />

T he <strong>Halifax</strong> <strong>Regional</strong><br />

Library is a corporation,<br />

separate from <strong>Halifax</strong><br />

<strong>Regional</strong> <strong>Municipality</strong>. It<br />

is accountable to <strong>Regional</strong><br />

Council through the<br />

budget review process.<br />

The Library provides<br />

comprehensive, innovative<br />

and responsive public<br />

library service through<br />

branch library facilities,<br />

outreach services (Books<br />

by Mail, Mobile Libraries,<br />

Homebound), materials,<br />

programs, electronic<br />

telecommunication<br />

networks, communications<br />

media, knowledgeable<br />

employees and<br />

partnerships. The Library<br />

provides access to a broad<br />

range of information<br />

resources through a<br />

number of mediums. The<br />

Library is a one-stop<br />

location for information.<br />

Accomplishments<br />

New Library<br />

Planning and design<br />

plans for the new Keshen<br />

Goodman Public Library,<br />

to be located in Clayton<br />

Park, completed and it is<br />

anticipated the facility will<br />

be open in the Fall of 2001.<br />

Community CAP Site<br />

The Jeddore-<br />

Musquodoboit<br />

Community CAP Site was<br />

officially opened.<br />

Y2K Project<br />

Transition to <strong>2000</strong><br />

occurred without any<br />

technical<br />

problems<br />

or service<br />

disruption<br />

to library<br />

users; 138<br />

noncompatible<br />

PCs, hardware<br />

and software were<br />

replaced.<br />

Current Initiatives<br />

New Library<br />

Develop a Tantallon<br />

Branch to open in 2001.<br />

Access<br />

Improve public access<br />

to information technology<br />

and the World Wide Web.<br />

Hours of Operation<br />

Review hours of<br />

operation and develop<br />

proposal for increased and<br />

equitable hours of<br />

operation for all branches<br />

and services.<br />

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At a glance...<br />

• 13 Branch Libraries<br />

• 32,825 Total open hours<br />

• 1,164,578 Total number of<br />

collection volumes<br />

• 1,905 Total number of<br />

magazines titles subscribed to<br />

• 2 mobile libraries<br />

• 3,481,665 items borrowed<br />

• 2,088,004 visits to the Library<br />

• 22,159 new borrowers<br />

registered<br />

• 375,255 questions answered<br />

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Public Works & Transportation<br />

Services<br />

F<br />

ormulated under<br />

Alignment <strong>2000</strong>, Public<br />

Works and Transportation<br />

Services was created to<br />

consolidate all critical and<br />

operational services<br />

regarding management of<br />

the municipality’s<br />

infrastructure. The<br />

services provided include<br />

Design and Construction<br />

Services, whose main<br />

function is the<br />

coordination of the<br />

Capital Budget, which<br />

entails the evaluation and<br />

prioritization of<br />

infrastructure<br />

requirements, design,<br />

tender call,<br />

construction inspection<br />

and project management;<br />

Traffic and<br />

Transportation Services<br />

are responsible for the<br />

approvals and installation<br />

of traffic control devices,<br />

as well as the planning of<br />

orderly expansion and the<br />

safe, effective operation of<br />

the municipality’s<br />

transportation<br />

network;<br />

Environmental and<br />

Engineering Approval<br />

Services manage the<br />

wastewater and<br />

stormwater infrastructure<br />

by ensuring system<br />

capacity, investigation and<br />

determining solutions to<br />

specific problems,<br />

administering and<br />

enforcing legislation,<br />

drafting, implementing<br />

and amending by-laws,<br />

policies and<br />

procedures;<br />

Street and Roads Services<br />

provide maintenance<br />

services for municipalowned<br />

streets and<br />

sidewalks; Technical and<br />

Underground Services are<br />

responsible for the<br />

maintenance of collection<br />

and transportation of the<br />

wastewater and storm<br />

drainage systems; and<br />

Wastewater Treatment<br />

Services manage the<br />

treatment<br />

of<br />

wastewater at 14 pollution<br />

control plants providing<br />

environment and public<br />

health protection.<br />

Accomplishments<br />

Bridge Approaches<br />

Major improvements<br />

to both approaches to the<br />

Angus L. Macdonald<br />

bridge to complement<br />

the additional<br />

bridge lane.<br />

Traffic Signals<br />

Design and<br />

construction of five new<br />

traffic signal installations.<br />

Pollution Prevention<br />

Program<br />

Phase 1 of the<br />

Pollution Prevention<br />

Program (source control)<br />

implemented.<br />

Unpaved Streets<br />

Reinstatement of chipsealing<br />

program for stone<br />

& oil on unpaved streets.<br />

Sewer Lateral Maintenance<br />

Implemented increased<br />

service levels for sewer<br />

lateral maintenance.<br />

Wastewater Treatment<br />

Eastern Passage Water<br />

Pollution Control Plant<br />

odour control addition.<br />

30


Current Initiatives<br />

Funding Strategies<br />

Development of<br />

funding strategies for<br />

infrastructure construction.<br />

Traffic Control System<br />

Expansion of the<br />

computerized traffic<br />

control system (SCOOT)<br />

to portions of Dartmouth<br />

and Bedford.<br />

Waste Resource<br />

Management Policy<br />

Policy being developed<br />

in conjunction with<br />

Planning & Development<br />

Services.<br />

Adopt-A-Highway Program<br />

Active canvassing for<br />

more participants in<br />

the program.<br />

Mill Cove Water Pollution<br />

Control Plant<br />

Computer process<br />

control (WEB) upgrade<br />

and addition of pumping<br />

station air scrubber.<br />

Natural Gas Distribution<br />

Coordinating planning<br />

and construction efforts to<br />

ensure the projects are<br />

undertaken with minimal<br />

interference with existing<br />

infrastructure within the<br />

street right-of-way, and<br />

traffic flow patterns.<br />

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•<br />

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•<br />

•<br />

•<br />

•<br />

•<br />

At a glance...<br />

• 1441 kilometers of streets<br />

maintained<br />

• 191 signed crosswalks<br />

• 20,000 kilometers of streets<br />

swept<br />

• 65,000 litter baskets<br />

emptied<br />

• Responded to 12,500 service<br />

calls<br />

• 10 Adopt-A-Highway<br />

partnerships<br />

• 30 kilometers of road<br />

shoulders graded<br />

• 24,000 tonnes of salt used<br />

(winter operations)<br />

• 5,200 tonnes of sand used<br />

(winter operations)<br />

• 734 kilometers of sidewalks<br />

• 3000 meters concrete curb &<br />

gutter repaired<br />

• 45 handicap ramps repaired/<br />

installed<br />

• 550 street signs replaced/<br />

installed<br />

• 4500 traffic signs replaced/<br />

installed<br />

• 44,000 meters of crosswalks<br />

repainted<br />

• 12,000 meters of wastewater<br />

collection system cleaning<br />

• 1,250 meters of service<br />

lateral repairs<br />

• 1,050 new street lights<br />

added<br />

31


32<br />

Real Estate Services &<br />

Facilities Management<br />

C<br />

orporate Real Estate<br />

Services is mandated to<br />

provide the municipality<br />

with an effective market<br />

oriented, professional<br />

program of real estate<br />

services. These include<br />

inventory management of<br />

real property assets;<br />

negotiation and<br />

management of leases on<br />

surplus municipal lands;<br />

sale of surplus real estate<br />

assets; Business Parks lot<br />

sales and leasing; Business<br />

Parks management and<br />

development, marketing<br />

and promotion; and<br />

acquisition of real<br />

property assets. The recent<br />

realignment of Building<br />

Management Services<br />

with Corporate Real<br />

Estate Services<br />

demonstrated the need<br />

for a corporate-wide<br />

integrated building<br />

management<br />

program. The<br />

design,<br />

implementation<br />

and operation of<br />

this program has<br />

been initiated.<br />

Accomplishments<br />

Sales - Business Parks<br />

23 transactions<br />

for a total value of<br />

$3,926,284<br />

Sales - Surplus<br />

Municipal Properties<br />

33 transactions for<br />

a total value of<br />

$4,303,146<br />

Acquisitions - for Various<br />

Capital Projects<br />

Six transactions for a<br />

total value of $1,635,325<br />

Current Initiatives<br />

Inventory Management of<br />

Real Property Assets<br />

Design and<br />

implementation of an<br />

Operational Real Property<br />

Inventory Management<br />

Database to ensure real<br />

property assets are<br />

comprehensively listed<br />

and updated.<br />

Business Plan for Expansion<br />

of Business Parks<br />

Prepare and implement<br />

a Business Plan for<br />

Strategic Expansion of<br />

Municipal Business Parks.<br />

Strategic Properties<br />

Acquisition Plan<br />

Prepare and implement<br />

a Strategic Properties<br />

Acquisition Plan to ensure<br />

that operational or capital<br />

projects can proceed on a<br />

timely basis.<br />

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•<br />

•<br />

At a glance...<br />

• 12 Business & Industrial<br />

Parks housing 1500+<br />

companies<br />

• 8,000 acres of land for<br />

business park expansion with<br />

only 2,300 being occupied<br />

• Administration of 30 land<br />

lease agreements representing<br />

annual gross revenue of<br />

$250,000<br />

• 1999/<strong>2000</strong>, 45 sales of<br />

surplus real estate and business<br />

park lands totaling approx. $6<br />

million<br />

• Property acquisitions of<br />

approx. $1.5 million


S<br />

Shared<br />

Services<br />

hared Services represents<br />

an entrepreneurial<br />

approach to providing<br />

services to the various<br />

business units within the<br />

municipality. It clusters<br />

expertise in selected<br />

services common to the<br />

Corporation under one<br />

business unit. The level of<br />

expertise that exists within<br />

Shared Services enables<br />

the municipality to perform<br />

many functions in-house;<br />

with greater time and cost<br />

efficiencies. Shared Services<br />

is a customer-driven unit,<br />

focusing on the needs of<br />

its clients. It is defined by<br />

the solutions and results it<br />

achieves for its clients.<br />

Shared Services includes:<br />

Fleet Management Services,<br />

which provides safe,<br />

reliable and appropriate<br />

equipment and vehicles<br />

and manages the long<br />

term fleet utilization and<br />

replacement program;<br />

Marketing and Design<br />

Services provides a unique<br />

in-house marketing,<br />

graphic design, print and<br />

distribution service;<br />

Customer Service Centres<br />

provides “one stop<br />

shopping” and ease of<br />

access to municipal<br />

services for residents of,<br />

and visitors to, the<br />

municipality; Corporate<br />

Call Centre provides a<br />

single gateway into the<br />

organization, allowing for<br />

easy access to consistent<br />

up-to-date information;<br />

Geographical Information<br />

Services (GIS) provides<br />

the business units of the<br />

municipality with a<br />

corporate-wide geographic<br />

reference database and<br />

system that captures,<br />

stores, retrieves, analyzes<br />

and displays information<br />

and Payroll and<br />

Administrative Services.<br />

Accomplishments<br />

Expansion of Services<br />

The Customer Service<br />

Centres have expanded the<br />

“one stop shopping”<br />

concept to include By-Law<br />

Licensing for Automatic<br />

Machines and Vendors &<br />

Peddlers Licenses.<br />

Call Centre<br />

Integration of three<br />

major call-taking<br />

functions within the<br />

organization into one<br />

business unit.<br />

Operations Fleet<br />

Consolidation of<br />

Operations Fleet at one<br />

central location.<br />

Quality of Data<br />

GIS has improved the<br />

quality of its data in order<br />

to provide a higher level of<br />

time critical support to<br />

corporate projects.<br />

Internal Support<br />

Support to clients in the<br />

implementation of SAP and<br />

collective agreements.<br />

Website<br />

Redesigned corporate<br />

website to improve<br />

interactivity, consistency<br />

and ease of navigation.<br />

Current Initiatives<br />

Fleet Management<br />

Set benchmarks and<br />

measure performance to<br />

determine the most cost<br />

effective delivery model.<br />

Internal Service Delivery<br />

Provide services to the<br />

corporation that consist of<br />

a fully integrated approach<br />

to communications.<br />

Customer Service Centre<br />

Expand services to<br />

include Internet access,<br />

recreation facility permits<br />

and selected licensing<br />

services.<br />

Call Centre<br />

Integrate the existing<br />

call/information centre<br />

functions into one<br />

business unit.<br />

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At a glance...<br />

• Maintains 600 operational<br />

vehicles and 800 pieces of<br />

small equipment, 177 buses, 3<br />

ferries and 16 access-a-buses<br />

• 236+ marketing and design<br />

projects completed<br />

• 1,700 visits to website per<br />

day; average length of stay:<br />

4.5 minutes<br />

• 6 million+ images on the<br />

photocopier<br />

• 5.5 million+ images on the<br />

presses<br />

• 11,000,000 impressions<br />

produced by the Print Shop<br />

• Six Customer Service Centres<br />

throughout the municipality<br />

processed 200,000 payment<br />

transactions, 75,000 service<br />

payments, 42,000 general<br />

inquiries, 2,000 marriage<br />

licenses and 16,000 parking<br />

ticket payments<br />

• Call Centre processed<br />

600,000 incoming calls<br />

33


Tourism, Culture & Heritage<br />

34<br />

I<br />

n 1999, the tourism<br />

industry in Nova Scotia<br />

generated $1.27 billion<br />

dollars, making tourism<br />

the province’s second<br />

largest industry. Tourism<br />

receipts in the<br />

municipality accounted<br />

for over 50% of this total,<br />

putting well over $600<br />

million dollars into the<br />

local economy.<br />

Tourism, Culture &<br />

Heritage’s mandate, in<br />

addition to working<br />

within the mainstream<br />

commercial tourism<br />

infrastructure, is to<br />

continue to develop a new<br />

stream tourism, adventure<br />

tourism and cultural and<br />

heritage sites. The<br />

Tourism, Culture &<br />

Heritage Business Unit<br />

comprises: a Marketing<br />

Division, whose function<br />

is to develop and deliver<br />

an overall marketing<br />

strategy to promote the<br />

municipality as a<br />

destination for business<br />

and leisure travel; Civic<br />

Events & Festivals<br />

Division organizes and<br />

manages municipal<br />

created or supported<br />

special events; Visitors<br />

Services Division provides<br />

information to visitors;<br />

and Culture & Heritage<br />

Division is responsible for<br />

the delivery of services<br />

related to culture and<br />

heritage.<br />

Accomplishments<br />

Cruise Ship Attraction<br />

As founding members<br />

of the Atlantic Canada<br />

Cruise Association,<br />

marketing staff played a<br />

lead role in expanding the<br />

region’s potential to attract<br />

the cruise ship segment.<br />

<strong>Halifax</strong> is now one of the<br />

most popular Ports of Call<br />

on the cruise region, the<br />

New Atlantic Frontier.<br />

<strong>Halifax</strong>’s 250 th Birthday<br />

Celebrations<br />

Staff were involved in<br />

implementing many<br />

special programs for<br />

<strong>Halifax</strong>’s 250th<br />

anniversary celebrations,<br />

including an historic reenactment<br />

of the 1749<br />

landing of founder,<br />

Colonel Edward<br />

Cornwallis and his settlers.<br />

Heritage HRM Millennium<br />

Project “One City, Many<br />

Communities” Published<br />

In conjunction with<br />

the HRM Millennium<br />

Project, the first municipal<br />

guide to more than 188<br />

communities which form<br />

the amalgamated <strong>Halifax</strong><br />

<strong>Regional</strong> <strong>Municipality</strong>,<br />

was published. Entitled<br />

“One City, Many<br />

Communities,” written by<br />

Alfreda Withrow, the<br />

guide provides readers<br />

with an insight into the<br />

cultural and historic<br />

diversity of our many<br />

communities.<br />

Visitor Information<br />

In 1999, the number of<br />

visitors receiving assistance<br />

rose 28% with more than<br />

140,000 people visiting<br />

the HRM Visitor<br />

Information Centre<br />

between January and<br />

August.


Current Initiatives<br />

Heritage Tourism Strategy<br />

Development<br />

Development of an<br />

HRM Heritage Tourism<br />

Strategy in consultation<br />

with 70 community, nonprofit<br />

and government<br />

partners. The strategy,<br />

which will identify new<br />

forms of tourism,<br />

primarily dealing with<br />

Heritage and Culture, will<br />

be developed over the next<br />

three to five years to<br />

maximize the benefits of<br />

the community.<br />

Visitor Information Centres<br />

To improve the<br />

physical quality of the<br />

Visitor Centres and to<br />

lengthen the open season/<br />

peak season for all Visitor<br />

Information Centres.<br />

<strong>Halifax</strong> Entertainment<br />

Season Campaign<br />

To expand the<br />

partnership program and<br />

base dollar contributions<br />

to build a larger campaign<br />

valued at $210,000. This<br />

is targeted at increasing<br />

tourism in the<br />

municipality between<br />

January and April.<br />

Civic Events & Festivals<br />

Event planning for<br />

Dartmouth’s 250 th<br />

Anniversary Celebrations<br />

and for Canada’s biggest<br />

Millennium Event, Tall<br />

Ships <strong>2000</strong>.<br />

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At a glance...<br />

• In 1999, 16,300 direct and<br />

indirect jobs within the<br />

municipality were attributed<br />

to the tourism industry sector<br />

• 60+ special events<br />

coordinated within HRM<br />

annually<br />

• an estimated 1.5 million<br />

people attend HRM civic<br />

events/festivals annually<br />

• 11 seasonal visitor<br />

information centres operated<br />

• 440,000 visitors were served<br />

at all of the visitor<br />

information centres in 1999<br />

• 1999 saw a record 73 cruise<br />

ships call on <strong>Halifax</strong><br />

• 107,837 cruise ship<br />

passengers in 1999<br />

• approximately $5.3 million<br />

was generated in publicity<br />

value for HRM, through the<br />

Travel Media program<br />

35


W<br />

Solid Waste<br />

Resource Services<br />

aste Resources is<br />

responsible for the<br />

implementation and<br />

operation of the<br />

municipality’s waste<br />

resource management<br />

system; maintenance of all<br />

related infrastructure; and<br />

management of 19 service<br />

contracts, provided by 16<br />

private sector service<br />

providers/partners at a<br />

value of $35 million<br />

dollars. The<br />

implementation and<br />

management of the system<br />

is guided by the strategy’s<br />

objectives to maximize the<br />

3 R’s (reduce, reuse and<br />

recycle), maximize<br />

environmental<br />

sustainment and minimize<br />

cost and encourage<br />

stewardship. Waste<br />

Resource Services include:<br />

Recycling Services,<br />

Organics/Composting<br />

Services and Regular<br />

Waste Management<br />

Services, which includes<br />

materials collection,<br />

contract management,<br />

materials processing,<br />

marketing/<br />

communication/education<br />

programming, and<br />

distribution and<br />

management of carts;<br />

Household Hazardous<br />

Waste (HHW)<br />

Management Services<br />

includes sorting,<br />

consolidating, bulking,<br />

handling, transportation,<br />

recycling and proper<br />

disposal of hazardous<br />

materials; and HWY 101<br />

Landfill Environmental<br />

Management includes the<br />

Leachate Treatment Plant<br />

and Flare Stack, site<br />

maintenance and<br />

monitoring issues relative<br />

to site closure.<br />

Accomplishments<br />

Communication/Education<br />

Comprehensive<br />

communication/education<br />

program developed and<br />

implemented to support<br />

the delivery of the system.<br />

Otter Lake Processing and<br />

Disposal Facility<br />

Construction, testing<br />

and commissioning of<br />

facility – one of the most<br />

refined in North America.<br />

Organic Collection<br />

Single largest<br />

municipal unit in North<br />

America to offer curbside<br />

organic collection service.<br />

Current Initiatives<br />

Maximizing Diversion<br />

Fulfill objectives for<br />

increased diversion,<br />

including programs for<br />

condominiums,<br />

apartments and the<br />

industrial, commercial and<br />

institutional sectors.<br />

Material Quality<br />

Ensure delivery of<br />

quality organics and<br />

recyclables.<br />

Communication and<br />

Education Program<br />

Improve program and<br />

reinforce message to<br />

maximize diversion.<br />

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At a glance...<br />

• 100,000+ green carts and<br />

mini-bins distributed<br />

• Residential collection to<br />

108,000 households<br />

• 36,000 tonnes of organics<br />

diverted<br />

• 18,000 tonnes of recyclables<br />

diverted<br />

• 46% diversion achieved for<br />

all components in 1999<br />

36


P<br />

Transit<br />

Services<br />

ublic transit strengthens<br />

the local economy, and<br />

addresses environmental<br />

concerns. It contributes to<br />

social equity by providing<br />

safe, reliable, affordable<br />

transportation to<br />

residents, regardless of age,<br />

income or disability.<br />

Transit Services is<br />

responsible for providing<br />

public transit within the<br />

municipality. It is<br />

delivered through five<br />

different avenues:<br />

Conventional Transit or<br />

fixed route transit,<br />

provides a service between<br />

6:00am and 12:30am,<br />

seven days a week on 47<br />

fixed transit routes. It<br />

transports on average<br />

50,000 passengers per day;<br />

Ferry Service provides two<br />

ferry landings on the<br />

Dartmouth side and one<br />

on the <strong>Halifax</strong> side. It is<br />

fully integrated with the<br />

public transit system and<br />

transports on average<br />

2,000 passengers per day;<br />

Access-A-Bus provides<br />

transportation services to<br />

individuals who, because<br />

of restricted mobility, are<br />

unable to use the<br />

conventional transit<br />

service; Charter Service<br />

provides services on<br />

conventional transit,<br />

Access-A-Bus and Ferry<br />

Service to private groups,<br />

cruise ships, sightseeing<br />

tours, conferences and<br />

conventions; and<br />

Community Transit<br />

provides transportation<br />

alternatives to residents<br />

living in rural areas that<br />

do not have the population<br />

to support conventional<br />

transit service.<br />

Accomplishments<br />

Metro Transit<br />

Transported 11,960,000<br />

passengers in 1999/00.<br />

Access-A-Bus &<br />

Contracted Service<br />

Transported 118,000<br />

passengers in 1999/00.<br />

Community Transit<br />

Transported 49,224<br />

passengers in Beaver Bank<br />

and Porters Lake in 1999/00.<br />

Special Events<br />

Coordinated transit<br />

support for special events<br />

i.e., Natal Day, Canada<br />

Day, Shearwater Air Show.<br />

Ferry Service<br />

Transported 1,480,000<br />

passengers in 1999/00.<br />

Current Initiatives<br />

Transit Study<br />

Conduct a<br />

comprehensive Transit<br />

study that will<br />

recommend a strategic<br />

direction for public transit<br />

in the municipality.<br />

Transit Shelters<br />

Install 10 new shelters<br />

throughout the transit<br />

service area.<br />

Park & Ride<br />

Expand parking capacity<br />

at the Cobequid Terminal.<br />

Low Floor Buses<br />

Introduce wheelchair<br />

accessible, low-floor buses<br />

on Routes 3 (Manors) and<br />

7 (Gottingen).<br />

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At a glance...<br />

• 32,000 calls per week on the<br />

Go-Time public information<br />

system<br />

• 275 full time bus operators<br />

• 177 buses<br />

• 16 Access-A-Bus vehicles<br />

• 4 Community Transit Buses<br />

• If the 5,000 peak hour<br />

passengers Metro Transit<br />

carries to Peninsula <strong>Halifax</strong><br />

used private automobiles, an<br />

additional twenty acres of<br />

parking and two new road<br />

lanes would be required<br />

• 14 Low floor accessible buses<br />

• 3 ferries<br />

37


Awards<br />

and Recognition<br />

<strong>Halifax</strong> <strong>Regional</strong> <strong>Municipality</strong> has been recognized provincially and nationally with<br />

awards for excellence in various categories. This recognition, including the following, is a<br />

testament to the commitment and dedication of HRM management and staff to excellence<br />

in both the development and delivery of high caliber, efficient programs and services.<br />

Federation of Canadian<br />

Municipalities, Sustainable<br />

Community Award <strong>2000</strong><br />

• “Reduction in<br />

Greenhouse Gases.”<br />

Canadian Public Relations<br />

Society - Nova Scotia<br />

Gemstone Awards 1999.<br />

Two awards received:<br />

• “Creation of the <strong>Halifax</strong><br />

<strong>Regional</strong> <strong>Municipality</strong><br />

Organic Collection<br />

Program School Video”<br />

and<br />

• “<strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong> & McArthur<br />

Thompson & Law for the<br />

Launch of the Organic<br />

Collection Communications<br />

Program.”<br />

Canadian Public Relations<br />

Society - Nova Scotia<br />

Gemstone Awards <strong>2000</strong><br />

• “<strong>Halifax</strong> <strong>Regional</strong><br />

<strong>Municipality</strong> and<br />

Corporate Communications<br />

Limited for The Mayor’s<br />

Crosswalk Safety Campaign.”<br />

The Canadian Association<br />

of Municipal<br />

Administrators & The<br />

Royal Bank of Canada<br />

• Honourable Mention,<br />

Willis Award for Innovation<br />

“Fiscal Accountability -<br />

Multi-Year Fiscal Strategy<br />

and Business Planning.”<br />

Conference Board of<br />

Canada Award<br />

• “1999 Top Employer of<br />

Youth in Nova Scotia,”<br />

Youth Live.<br />

Canadian Association for<br />

Community Education<br />

• “1999 Program of the<br />

Year,” Youth Live.<br />

Nova Scotia Environmental<br />

Award<br />

• “1999 Youth Award of<br />

Merit”, Youth Live.<br />

Crime Prevention Society of<br />

Nova Scotia<br />

• “1999 Top Youth<br />

Initiative,” Youth Live.<br />

1999 Canada Post Literacy<br />

Leadership Award<br />

• “Children’s Reading<br />

Support Program”,<br />

<strong>Halifax</strong> <strong>Regional</strong> Library.<br />

Industry Canada<br />

• “LibraryNet Best<br />

Practices 1999.”<br />

Nova Scotia Waste<br />

Diversion Conference.<br />

Award received twice -<br />

• “Highest Per Capita<br />

Waste Diversion Award in<br />

1998/99 and in 1999/00.”<br />

Mayor Walter Fitzgerald presenting award from the Nova Scotia<br />

Resource Recovery Fund Board to Councillor Reg Rankin.<br />

From left to right, FCM President: Mayor Sam Synard,<br />

Marystown, Newfoundland and Labrador; HRM Energy Auditor:<br />

Chris Feetham, and the Honourable Minister of the<br />

Environment: David Anderson.<br />

38


Condensed Financial<br />

Information<br />

Condensed Financial Information (000’s)<br />

As of the Year Ended March 31st, <strong>2000</strong><br />

Budget Actual Actual<br />

<strong>2000</strong>-2001 1999-<strong>2000</strong> 1998-1999<br />

Summary of Statement of Operations<br />

Revenue:<br />

Non-Departmental Revenues $372,375 $366,110 $357,901<br />

Departmental Revenues 90,024 73,134 67,206<br />

Total Revenues 462,399 439,244 425,107<br />

Expenditure:<br />

General Government Services $51,641 $49,754 $44,023<br />

Transit Services 20,024 19,646 18,127<br />

Protective Services 83,718 78,463 76,207<br />

Solid Waste Services 37,191 37,819 34,013<br />

Planning & Dev/Public Works & Transportation 49,569 43,938 45,333<br />

Recreation and Cultural Services 22,768 21,857 23,119<br />

Library Services 12,614 11,981 11,709<br />

Fiscal Services 184,874 171,712 181,801<br />

Total Expenditures 462,399 435,170 434,332<br />

Surplus (Deficit) for Year $0 $4,074 ($9,225)<br />

Excerpts from Capital Balance Sheet:<br />

Fixed Assets:<br />

Land $123,076 $119,738<br />

Buildings 311,343 303,635<br />

Infrastructure 708,030 669,654<br />

Machinery and Equipment 96,503 83,764<br />

Total $1,238,952 $1,176,791<br />

Long Term Debt issued and outstanding $283,200 $271,248<br />

Equity in Capital Assets 1,002,396 $963,619<br />

Excerpts from Reserve Funds Balance Sheet<br />

Capital Reserve Funds - Available Equity $21,050 $17,817<br />

Operating Reserve Funds - Available Equity 51,019 51,078<br />

Excerpts from Operating Funds Balance Sheet<br />

Taxes Receivable $34,942 $35,220<br />

as a % of Taxes Billed 11.28% 11.13%<br />

HRM’s audited financial statements are available through the Financial Services Business Unit.<br />

39


Produced by the HRM Corporate Communications Office<br />

Research: Nancy Dempsey<br />

Design and layout:<br />

Corinne Hartley-Robinson, Shared Services<br />

Photography:<br />

Gord Lehmann, Shared Services<br />

P. Franklin, HRM<br />

HRM Staff<br />

For further information, contact:<br />

John O'Brien, Corporate Communications Officer,<br />

C/O Chief Administrative Office, 1841 Argyle Street, <strong>Halifax</strong>,<br />

N.S. B3J 3A5<br />

Phone (902) 490-6531; Fax (902) 490-4044; or e-mail,<br />

obrienj@region.halifax.ns.ca.

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