Appendix
Appendix
Appendix
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<strong>Appendix</strong><br />
Service & Support<br />
Customer Support<br />
Knowledge base on CD-ROM<br />
A copy of the free-of-charge<br />
information sector is available<br />
on CD-ROM (Service & Support<br />
Knowledge Base) for applications<br />
without an online<br />
connection to the Internet.<br />
This CD-ROM contains all current<br />
product information at the<br />
time of production (FAQs,<br />
downloads, tips & tricks, updates)<br />
as well as general information<br />
on service and technical<br />
support.<br />
SIMATIC Card<br />
You can use the SIMATIC<br />
Card to purchase a service<br />
credit.<br />
With this credit you are able to<br />
use the charged technical<br />
support services<br />
(FastContact, ServiceLine), or<br />
purchase software products<br />
and example applications on<br />
the Internet.<br />
The SIMATIC Card basically<br />
functions like a telephone<br />
card.<br />
10/4<br />
Siemens KT 21 · 2002<br />
The CD-ROM also contains a<br />
full-text search and our Knowledge<br />
Manager to permit specific<br />
searching for solutions.<br />
The CD-ROM is updated<br />
every 4 months.<br />
Just like our online offer on the<br />
Internet, the CD-ROM with the<br />
Service & Support Knowledge<br />
Base is completely available<br />
in 5 languages (German, English,<br />
French, Italian, Spanish).<br />
You can access your credit<br />
using the SIMATIC Card number<br />
and the SIMATIC Card PIN<br />
(both numbers are present on<br />
the rear of your SIMATIC Card<br />
or are sent to you by e-mail in<br />
advance when you purchase<br />
the CARD on the Internet).<br />
You can view your SIMATIC<br />
Card account statement on<br />
the Internet at:<br />
http://www.siemens.de/<br />
automation/simatic-card<br />
You can order the CD-ROM<br />
Service and Support<br />
Knowledge Base from your<br />
Siemens partner.<br />
Order No.<br />
6ZB5310-0EP30-0BA1<br />
You can order the SIMATIC<br />
Card in the following manners:<br />
From your Siemens partner<br />
SIMATIC Card<br />
Units Order No.<br />
200 6ES7 997-0AA00-0XA0<br />
500 6ES7 997-0AB00-0XA0<br />
1000 6ES7 997-0AC00-0XA0<br />
Valid: 2 years from date of purchase<br />
Ordering on the Internet<br />
(using SIMATIC Card or credit<br />
card) at:<br />
http://www.siemens.de/<br />
automation/service&support<br />
in the Shop sector.<br />
On the Internet<br />
In conjunction with a credit<br />
card, it is possible to use the<br />
SIMATIC Card immediately:<br />
http://www.siemens.de/<br />
automation/simatic-card
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