job opportunity member services team leader - Gumala

JOB OPPORTUNITY
MEMBER SERVICES TEAM LEADER
Gumala Aboriginal Corporation ICN 2744 (GAC), one of Australia’s largest indigenous corporations, is
an alliance of three language groups in the Pilbara region of Western Australia. As part of continued
growth, GAC is currently seeking experienced and dynamics Member Services professional to join
our expanding organisation .
GAC is seeking a highly organized and dynamic individual who is able to thrive in a fast paced
environment, to join our Member Services Unit team in our Perth office as Member Services Team
Leader.
Reporting to the Member Services Manager, this new role will facilitate the delivery of services to
the GAC Membership, while assisting in keeping the Membership abreast of developments at GAC.
You will be responsible in ensuring quality service is offered to GAC Members, and providing
appropriate guidance and support to the staff in each team.
Key responsibilities of this role include:
Liaising and developing relationships with GAC Members;
Coordinating the Member Services Unit in the GAC Office;
Ensuring through actual service delivery, that the needs of the Gumala Traditional Owners are
addressed in accordance with MSU’s current policies, procedures and guidelines; and
Assisting in developing and refining current and proposed members’ programs.
To be considered for this role, you will possess the following attributes and experience:
Strong customer service ethos;
Demonstrate tolerance, patience and flexibility in difficult situations;
Strong communication and coping skills;
Excellent interpersonal skills (negotiation, conflict resolution, customer service, complaints
management and stakeholder management);
A demonstrated commitment or ability to positively engage with Indigenous people; and
Exceptional time management skills and strong attention to detail;
While it is not required that you have worked in an indigenous environment, a clear willingness to
work and engage with indigenous people will be expected.
The position will be based in our Perth office.
If you are interested in this fantastic opportunity, please send your application letter and resume to
jobs@gumala.com.au, or contact Lisa Shields, Acting HR Manager, on 9188 4500 for more
information.

Applications close 24 October 2011
www.gumala.com.au
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