ANNUAL REPORT 2008 - Gorenje Group

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3.13.2 RESPONSIBILITY TO USERS OF PRODUCTS AND SERVICES
ASSURANCE OF PRODUCT QUALITY
Product safety has been based on the results and findings collected in international and regional
standards. The requirements of standards have been considered in the early stages of each product,
in the development, defining of requirements to suppliers, checking safety parameters in production
and after the completion of production.
Safety parameters have been tested in own and top foreign independent accredited laboratories.
The experts have been actively included in the work of international, regional and national standardisation
technical committees.
The state-of-the-art knowledge and considerations relating to the procedures of new standard
preparation from the field of safety of electrical household and similar appliances, gas devices and
electromagnetic compatibility have been introduced into development of the existing and new
products.
ASSURANCE OF ENVIRONMENTALLY FREINDLY PRODUCTS
Gorenje is a member of the European Committee of Domestic Equipment Manufacturers (CECED)
through which it is a partner and a discussion partner of the European Commission in the preparation
of legislation. The mission of the committee is to improve technical characteristics along with
a reduction in environmental influence and representation of the members’ interests.
Numerous studies (i.e. relevant studies on consumption of stand-by household appliances) have
been conducted in scope of the Eco design directive.
A target group (Task Force Energy Label) representing the centre of activity has been appointed
within CECED in order to revise the framework directive on energy labels Task Force Energy Label.
The new label shall enable transition without degradation of the existing energy-saving appliances;
the introduction shall not cause any lack of clarity and confusion and shall stimulate producers to
develop even better energy efficiency of appliances.
FULFILMENT OF GUARANTEE AND SERVICE OBLIGATIONS
One of the fundamental strategic objectives and the basic mission of Gorenje is provision of satisfaction
to a product user during its useful life. Repair services are guarantees to product users during
the time of legal obligations. The guarantee conditions and service obligations exceed the minimum
requirements, repair services outside the legal period is also possible.
Repair services of products in use and provision of spare parts in the market belongs to the management
of quality and service assurance process. The quality of products in use and quality of
services per sales market is systematically monitored and up-graded on the basis of the results.
3.13.3 RESPONSIBILITY TO THE NATURAL ENVIRONMENT
HOUSEHOLD APPLIANCES DIVISION
The requirements of the Regulation on registration, evaluation, authorisation of chemicals legislation
(REACH) that were put into force on 1 June 2008 were met in the parent company. With respect
to the requirements of the regulation Gorenje is further use since it purchases chemicals in