ANNUAL REPORT 2008 - Gorenje Group

56
2008
3.8 QUALITY MANAGEMENT
Product quality ensuring maintenance of the existing and acquisition of new customers is one of
the basic requirements for business growth of the company. Total quality management has been
a harmonised method of process management and represents constant progress in the quality of
work and management. The achievement of the quality products and services in Gorenje is traditional
and a result of fundamental principles when accomplishing the mission of the Group.
3.8.1 HOME APPLIANCES DIVISION
• A total quality management system has been established: international standards
of quality management system (SIST EN ISO 9001, SIST EN ISO 17025).
• Examination of the system by internal audits, supplier audits and external audits
of business partners.
• A renewal audit was conducted by external auditors from the TUV certification
company assessing that the company has a well-operating and efficient quality
management system and it meets all the requirements of the established systems
for the acquisition and maintenance of confidence and satisfaction of customers.
• The co-operation with suppliers intensified during the Six Sigma principles
training. The effects have been directly visible in the reduction of costs of quality
deviations caused by them.
• Introduction of the new, analytical tools (SAS SWA) for monitoring and analysis
of events in the guarantee period of products. The tools enable control of
data from the markets and provide solutions for quick reduction in guarantee
costs. Due to the nature of guarantee costs the effects will be evident in the following
years.
3.8.2 HOME INTERIOR DIVISION
• The division has a total quality management system in accordance with the
requirements of standard ISO 9001:2000. Over 100 management staff has been
actively and directly included in the field of quality, but indirectly this field concerns
all the employees.
• The efficiency of the system was examined by three audits of the quality
management system, two internal ones (one regular and one extraordinary), one
external, a renewal one were conducted by the Slovenian Institute for Quality
and Metrology (SIQ). All thee audits recognised the conformity of the quality
management system.