Special Investigation Report # 2011D0269025

RICK SNYDER
GOVERNOR
State of Michigan
DEPARTMENT OF HUMAN SERVICES
BUREAU OF CHILDREN AND ADULT LICENSING
MAURA D. CORRIGAN
DIRECTOR
June 1, 2011
Looking Glass Child Care, LTD
5527 Parkview
Kalamazoo, MI 49009
RE: Lic./Reg. #:
Investigation #:
DC390271838
2011D0269025
The Looking Glass Child Care Ltd
Dear Looking Glass Child Care, LTD:
Attached is the Special Investigation Report for the above referenced facility. Due to
the violations identified in the report, a written corrective action plan is required. The
corrective action plan is due 15 days from the date of this letter and must include the
following:
• How compliance with each rule will be achieved.
• Who is directly responsible for implementing the corrective action for each
violation.
• Specific time frames for each violation as to when the correction will be
completed or implemented.
• How continuing compliance will be maintained once compliance is
achieved.
• The signature of the responsible party and a date.
If you desire technical assistance in addressing these issues, please feel free to contact
me. In any event, the corrective action plan is due within 15 days. Failure to submit an
acceptable corrective action plan will result in disciplinary action.
Please review the enclosed documentation for accuracy and feel free to contact me with
any questions. In the event that I am not available and you need to speak to someone
immediately, please feel free to contact the local office at (269) 337-5066.
P.O. BOX 30650 • LANSING, MICHIGAN 48909-8150
www.michigan.gov • (517) 335-6124

Per MCL 722.113g, this report and any related corrective action plans must be filed in
your Licensing notebook.
Sincerely,
Carol Mullen, Licensing Consultant
Bureau of Children and Adult Licensing
322 E. Stockbridge Ave
Kalamazoo, MI 49001
(269) 337-5210
enclosure

MICHIGAN DEPARTMENT OF HUMAN SERVICES
BUREAU OF CHILDREN AND ADULT LICENSING
SPECIAL INVESTIGATION REPORT
I. IDENTIFYING INFORMATION
License #:
Investigation #:
DC390271838
2011D0269025
Complaint Receipt Date: 04/28/2011
Investigation Initiation Date: 04/29/2011
Report Due Date: 06/27/2011
Licensee Name:
Licensee Address:
Licensee Telephone #:
Administrator:
Licensee Designee:
Name of Facility:
Facility Address:
Looking Glass Child Care, LTD
5527 Parkview
Kalamazoo, MI 49009
Unknown
Joni Sluys, Administrator
Joni Sluys
The Looking Glass Child Care Ltd
5527 Parkview
Kalamazoo, MI 49009
Facility Telephone #: (269) 372-9766
Original Issuance Date: 02/01/2005
License Status:
REGULAR
Effective Date: 01/26/2010
Expiration Date: 01/25/2012
Capacity: 99
Program Type:
CHILD CARE CENTER
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II.
ALLEGATION(S)
• Caregivers are not washing their hands after changing diapers. Caregivers are
changing children on the carpet instead of on the changing table. A child’s diaper
was not changed all day.
• Milk sits out for over an hour before being put back into the refrigerator and is
used the following day. Food that has been in the refrigerator for days is being
served for lunch.
III.
METHODOLOGY
04/28/2011 Special Investigation Intake
2011D0269025
04/29/2011 Special Investigation Initiated - On Site
Interview with Joni Sluys, Licensee and Bonnie Podewell Program
Director
04/29/2011 Contact - Face to Face
Interview with Caregiver 1; Caregiver 2, Caregiver 3, and
Caregiver 4
04/29/2011 Exit interview with Joni Sluys
ALLEGATION:
Caregivers are not washing their hands after changing diapers. Caregivers are
changing children on the carpet instead of on the changing table. A child’s diaper
was not changed all day.
INVESTIGATION:
On April 29, 2011 I talked to Joni Sluys, Licensee and Program Director for The Looking
Glass Child Care Center. Joni Sluys said that the allegations are not true and believes
a disgruntled employee who is leaving the center made these allegations. Joni Sluys
said that they have regular staff meetings with all caregivers and diaper procedures and
how to record information in the diaper log are reviewed several times during the year.
The complaint was made by an anonymous person and no specific child was identified.
On April 29, 2011, I completed an observation of diaper change procedures in the infant
room and the toddler room. I also completed interviews with Caregiver 1 and Caregiver
2 in the infant room and Caregiver 3 and Caregiver 4 in the toddler room. I observed
Caregiver 1 changing a diaper in the infant room and observed Caregiver 3 and
Caregiver 4 changing a diaper in the toddler room. All the caregivers used the
designated changing areas in each room. All the caregivers washed their hands after
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changing diapers. The designated diaper change areas meet the child care licensing
rules.
After observing diaper changing in each room, I interviewed all four caregivers. All four
caregivers said that they always use the designated changing area for changing
diapers. All four caregivers said they always wash their hands after changing diapers.
Caregiver 3 and Caregiver 4 in the toddler room said that they have one toddler who is
big and if they need to change his clothes, they will change his clothes on the floor
rather than on the changing table.
I reviewed all the diaper change and feeding forms for each enrolled infant and toddler.
Each infant and toddler has their own separate notebook located on a shelf outside the
toddler room. The form for the current day is kept in the room and then transferred to
the notebook at the end of the day. Each parent can review current and previous logs
of their child’s diaper change and feeding without having to ask a caregiver to give it to
them. I did not see anything on any of the forms in the notebooks that would indicate a
child was not changed all day or infrequently.
APPLICABLE RULE
R 400.5209 Diapering; toileting.
(1) Diapering shall occur in a designated diapering area that
shall be all of the following:
(c) Have non-absorbent smooth, easily sanitized surfaces in
good repair and maintained in a safe and sanitary manner.
ANALYSIS:
CONCLUSION:
Diapering is done on a non-absorbent, easily sanitized surface.
VIOLATION NOT ESTABLISHED
APPLICABLE RULE
R 400.5209 Diapering; toileting.
(3) The caregiver shall frequently check diapers/training pants
and change diapers or training pants that are wet or soiled.
ANALYSIS:
CONCLUSION:
There is no information to substantiate that children are not
being changed as needed.
VIOLATION NOT ESTABLISHED
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APPLICABLE RULE
R 400.5209 Diapering; toileting.
(6) The caregiver shall thoroughly wash his or her hands after
each diapering and after cleaning up bodily fluids.
ANALYSIS:
CONCLUSION:
There is no information to substantiate that caregivers are not
washing their hands after changing diapers.
VIOLATION NOT ESTABLISHED
ALLEGATION:
Milk sits out for over an hour before being put back into the refrigerator and is
used the following day. Food that has been in the refrigerator for days is being
served for lunch.
INVESTIGATION:
On April 29, 2011, Joni Sluys said that they do not serve left over food to children and
they do not save food from one day to the next. There are a lot of strict health
department regulations that have to be met in order to save food from one day to the
next. She said It is time consuming and not worth their time to save food from one day
to the next.
The complaint form was submitted by an anonymous person and does not indicate any
specific dates of incidents or children being affected.
I inspected the refrigerator for the child care center. I reviewed two menus from the
previous two days. I did not observe any leftover food served on the two previous days
in the refrigerator. There was no indication that any of the food in the refrigerator was
previously cooked, served or being saved.
I inspected the gallon milk containers. I observed one gallon container that was opened.
This container did not have an opening date and time marked on it. Joni Sluys said that
it was probably opened that morning at breakfast. A half an hour later, I observed a
milk container on the food cart. This container had the date and time on it. The
caregiver standing with the food-cart said that once snack or meal time is done, the food
cart goes back to the kitchen and the milk is put back into the refrigerator. The
caregiver did not know how long it takes to complete snack or meals but believes it is
not longer than 1 hour.
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APPLICABLE RULE
R 400.5902c Food preparation.
(12) All of the following shall apply to milk:
(a) Containers shall be labeled with the date and time
opened.
ANALYSIS:
CONCLUSION:
One container of opened milk did not have a date or time the
container of milk was opened.
VIOLATION ESTABLISHED
APPLICABLE RULE
R 400.5902c Food preparation.
(12) All of the following shall apply to milk:
(c) Milk shall not be served if the contents appear to be
unsanitary, or have been unrefrigerated for a period exceeding 1
hour.
ANALYSIS:
CONCLUSION:
There is no information to substantiate that milk is being left out
longer than 1 hour.
VIOLATION NOT ESTABLISHED
APPLICABLE RULE
R400.5902c Food Preparation
(8) Potentially hazardous foods that have been cooked and then
refrigerated shall be reheated rapidly to 165 degrees Fahrenheit
or higher throughout before being served or before being placed
in a hot food storage facility.
ANALYSIS:
CONCLUSION:
There is no indication that previously cooked or prepared food is
being reserved or reheated to be served again.
VIOLATION NOT ESTABLISHED
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IV.
RECOMMENDATION
Upon receipt of an acceptable corrective action plan, it is recommended that the
license remain in effect.
June 1, 2011
________________________________________
Carol Mullen
Date
Licensing Consultant
Approved By:
June 1, 2011
________________________________________
Yolanda Sims
Date
Area Manager
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