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20<strong>13</strong><br />

<strong>QUICK</strong> guide <strong>to</strong><br />

Cigna ID cards<br />

<strong>591795</strong> p <strong>11</strong>/<strong>13</strong>


We pack a lot of<br />

important information<br />

in<strong>to</strong> our ID cards.<br />

This brochure can help define and clarify information<br />

that appears on Cigna’s most common cus<strong>to</strong>mer ID<br />

cards. It can also help you understand the requirements<br />

associated with our various plans, allowing you <strong>to</strong><br />

quickly and efficiently serve your patients.<br />

We may occasionally update this brochure during the<br />

year. Download the most current version at Cigna.com ><br />

Health Care Professionals > Resources for Health Care<br />

Professionals > Doing Business with Cigna.<br />

please note:<br />

There are various standard Cigna ID cards shown in this<br />

brochure that are subject <strong>to</strong> regula<strong>to</strong>ry oversight. As a<br />

result, the actual ID card content may vary in order <strong>to</strong><br />

conform <strong>to</strong> legislative and regula<strong>to</strong>ry requirements.<br />

The ID cards shown are samples and may vary from the<br />

actual cards.


Key<br />

Refer <strong>to</strong> this key for explanations of the information<br />

found on the sample Cigna ID cards featured in<br />

this brochure.<br />

1 Use this ID number for all claims and inquiries.<br />

2 Indicates a seamless network where a patient can<br />

receive in-network care on a regional or statewide basis.<br />

3 For patients with coinsurance, submit claims <strong>to</strong> Cigna<br />

or its designee, and receive an Explanation of Payment<br />

(EOP), which will show any remaining amount due<br />

from patient.<br />

4 Collect any copayment at the time of service.<br />

5 May read as “Connecticut General Life Insurance Co.,”<br />

“Cigna Health and Life Insurance Company” or “Cigna<br />

HealthCare of XXXX, Inc.”<br />

6 ID cards with the Cigna Care Network® logo indicate<br />

the patient’s liability varies based on the health care<br />

professional’s Cigna Care designation status. Refer<br />

<strong>to</strong> the online health care professional direc<strong>to</strong>ry <strong>to</strong><br />

determine a physician’s Cigna Care designation status.<br />

7 Effective date of coverage.<br />

8 Name of patient‘s primary care physician (PCP).<br />

9 Network Savings Program (NSP) logo indicates<br />

that out-of-network discounts may be available <strong>to</strong><br />

the cus<strong>to</strong>mer.<br />

10 Client name.<br />

<strong>11</strong> If a third party administers services in conjunction with<br />

Cigna, the ID card may include multiple logos and may<br />

show a different claim address or telephone number on<br />

the back of the card.<br />

12 Precertification requirements may be shown as either<br />

“Inpatient Admission” or “Inpatient Admission and<br />

Outpatient Procedures.’’<br />

<strong>13</strong> Submit claims <strong>to</strong> the claim submission address shown<br />

on the card.<br />

14 Call the Cus<strong>to</strong>mer Service number(s) indicated on<br />

the card. Some plans have dedicated numbers for<br />

accessing information – be sure <strong>to</strong> check the card for<br />

the correct number.<br />

15 “Away From Home Care” indicates the patient has<br />

access <strong>to</strong> the Cigna national network.<br />

16 Indicates Shared Administration.<br />

17 Union identifier.<br />

18 Client-specific network (CSN) logo.


RUN_DATE DATA_SEQ_NO CLIENT_NUMBER UHG_TYPE DOC_ID DOC_SEQ_ID NAME MAILSET_NUMBER CUST_KEY1 CUST_KEY2 CUST_KEY3 CUST_KEY4 CUST_KEY5<br />

CUST_KEY6 Doe 9<strong>11</strong>6687/000001-00<br />

9<strong>11</strong>6687/000001-01<br />

9<strong>11</strong>6687/000001-02<br />

20<strong>13</strong>0314 DIG1CARD 00699998 100000008<br />

John Doe 0000001<br />

003040 0000001 05:58:28 ,John<br />

RUN_DATE DATA_SEQ_NO CLIENT_NUMBER UHG_TYPE DOC_ID DOC_SEQ_ID NAME MAILSET_NUMBER CUST_KEY1 CUST_KEY2 CUST_KEY3 CUST_KEY4 CUST_KEY5<br />

CUST_KEY6 Doe 9<strong>11</strong>6687/000001-00<br />

9<strong>11</strong>6687/000001-01<br />

9<strong>11</strong>6687/000001-02<br />

20<strong>13</strong>0314 DIG1CARD 00699998 100000008<br />

John Doe 0000001<br />

003040 0000001 05:58:28 ,John<br />

Primary Care $30 Specialist $40<br />

Urgent Care $65 Preventive Care $20<br />

PCP: None Selected<br />

No Referral Required<br />

For plan & benefit details, please visit myCIGNAforhealth.com<br />

Plan Contrac<strong>to</strong>r: Connecticut General Life Insurance Company<br />

Members and Providers Call<br />

1-866-494-2<strong>11</strong>1<br />

GWH-Cigna Plans<br />

03040 9<strong>11</strong>6687 0000 0000001 0000001 072 7<strong>11</strong>7<br />

03040 9<strong>11</strong>6687 0000 0000001 0000001 072 7<strong>11</strong>7<br />

XYZ Company<br />

RXBIN 600428 10<br />

RXPCN 05180000<br />

Issuer 80840<br />

Group Plan 123456789<br />

John Public<br />

ID 123456789 01 1<br />

COPAY:<br />

Primary Care $30 4 Specialist $40<br />

Urgent Care $65 ER $200<br />

PCP: None Selected<br />

No Referral Required<br />

8<br />

>000001 9<strong>11</strong>6687 001 003040<br />

>000001 9<strong>11</strong>6687 001 003040<br />

For plan & benefit details, please visit myCIGNAforhealth.com<br />

• PCP selection encouraged<br />

• No referrals required<br />

• GWH-Cigna ID cards represent all products<br />

Cigna Health Cigna and Health Life Insurance and LifeCompany<br />

Insurance Company<br />

GWH-Cigna<br />

GWH-CIGNA Plan Type<br />

Open<br />

Plan<br />

Access<br />

Type<br />

Plus<br />

Submit All Claims To<br />

1000 Great-West Drive<br />

Kennett, MO 63857-3749<br />

Payer ID #62308<br />

Members and Providers Call<br />

1-866-494-2<strong>11</strong>1<br />

Group 00699998 Group 00699998<br />

Issuer (80840) Issuer (80840)<br />

ID 100000008 ID 100000008 1<br />

Copays Copays 4<br />

Name JohnName Doe John Doe<br />

Primary Care Primary $25 Care $25<br />

PCP NonePCP Selected None Selected<br />

Specialist $25<br />

No Referral Required 8<br />

Specialist $25<br />

No Referral Required<br />

Urgent Care $100 Urgent Care $100<br />

ER $200<br />

XYZ Sample<br />

XYZ<br />

CompanyHoldings<br />

Sample CompanyHoldings<br />

Co.<br />

ER $200<br />

Co.<br />

<strong>11</strong><br />

10<br />

RxBIN 600428 RxPCN 05180000<br />

RxGrp 00688888<br />

RxBIN 600428 RxPCN 05180000<br />

RxGrp 00688888<br />

RxID 100000008<br />

RxID 100000008<br />

00<br />

00<br />

5<br />

<strong>13</strong> 12<br />

14<br />

9<br />

12<br />

<strong>13</strong><br />

14<br />

9<br />

Members: Carry this card at all times. Pretreatment authorization must be obtained for hospital<br />

admissions, outpatient surgeries performed outside a physician’s office and for the other services<br />

specified in the benefit plan. Member is responsible for obtaining authorization for non-network<br />

services. Failure <strong>to</strong> follow pretreatment authorization procedures may result in a reduction of<br />

benefits. In an emergency, seek care immediately, then call your primary care doc<strong>to</strong>r as soon as<br />

possible for further assistance. We encourage you <strong>to</strong> use a primary care physician as a valuable<br />

resource and personal health advocate.<br />

CIGNA has multiple networks. Your plan is paired with the GWH-CIGNA network. To find a<br />

GWH-CIGNA provider, please visit your member website at myCIGNAforhealth.com.<br />

Providers: Pretreatment authorization must be received for all services listed above and as<br />

specified in the member’s benefit plan by calling the number on the front of this card or online<br />

at CignaforHCP. com. Emergency hospital admissions must be reported within 48 hours.<br />

Notice: Possession of this card does not guarantee coverage or payment for the service or<br />

procedure reviewed. Please call the Member and Providers number on the front of this card for<br />

eligibility information.<br />

For providers not in your primary<br />

network, visit multiplan.com<br />

For Pharmacists Only 1-800-XXX-XXXX<br />

What doesit mean?<br />

What doesit mean?<br />

R318 (5/10) Mask 401<br />

Your share of the payment for health care services may be based<br />

upon our agreement withyour provider. Your provider may billyou<br />

for amounts up <strong>to</strong> the provider's regular billed charges.<br />

*<strong>11</strong>7* *<strong>11</strong>7*<br />

'Cigna' is aregistered service mark, and the 'Tree of Life' isaservice<br />

mark, of Cigna Intellectual Property, Inc., licensed for use by Cigna<br />

Corporation and its operating subsidiaries. All products and services are<br />

provided by or throughsuch operating subsidiaries and not by Cigna<br />

Your share of the payment for health care services may be based<br />

Corporation. Such operating subsidiaries include Connecticut General<br />

upon our agreement withyour provider. Your provider may billyou<br />

Life Insurance Company, Cigna Health and Life Insurance Company, Cigna<br />

for amounts up <strong>to</strong> the provider's regular billed charges.<br />

Health Management, Inc. and Cigna Dental Health, Inc. The Cigna Dental<br />

PPO is underwritten or administered by Connecticut General LIfe Insurance<br />

Issue Date: 01/01/12<br />

Company 'Cigna' is aregistered orCigna Health service and mark, Life Insurance and the 'Tree Company of Life' with isaservice network<br />

management mark, of Cigna services Intellectual provided Property, by Cigna Inc., Dental licensed Health, for use Inc., by and Cigna certain<br />

of Corporation its operating and subsidiaries. its operating subsidiaries. All products and services are<br />

provided by or throughsuch operating subsidiaries and not by Cigna<br />

Corporation. Such operating subsidiaries include Connecticut General<br />

Life Insurance Company, Cigna Health and Life Insurance Company, Cigna<br />

Health Management, Inc. and Cigna Dental Health, Inc. The Cigna Dental<br />

PPO is underwritten or administered by Connecticut General LIfe Insurance<br />

Company orCigna Health and Life Insurance Company with network<br />

management services provided by Cigna Dental Health, Inc., and certain<br />

of its operating subsidiaries.<br />

Send All Claims To<br />

Send<br />

1000<br />

All<br />

Great-West<br />

Claims To<br />

Drive<br />

1000<br />

Kennett,<br />

Great-West<br />

MO63857-3749<br />

Drive Kennett,<br />

Payer<br />

MO63857-3749<br />

ID #62308<br />

Payer ID #62308<br />

Cus<strong>to</strong>mers &Health Care Professionals call 1-866-494-2<strong>11</strong>1<br />

Rx Claims: Pharmacy Cus<strong>to</strong>mers Service Center, &Health PO Box 3598, Care Scran<strong>to</strong>n Professionals PA 18505-0598call 1-866-494-2<strong>11</strong>1<br />

Rx Claims:<br />

For<br />

Pharmacy<br />

Pharmacists<br />

Service<br />

Only<br />

Center,<br />

800-351-9170<br />

PO Box 3598, Scran<strong>to</strong>n PA 18505-0598<br />

For Pharmacists Only 800-351-9170<br />

Mask 601 Issue Date: 03/14/<strong>13</strong><br />

Mask 601 Issue Date: 03/14/<strong>13</strong><br />

Global Health Benefits<br />

• PCP selection encouraged<br />

• No referrals required<br />

• GWH-Cigna ID cards represent all products<br />

00000000<br />

00000000<br />

DIRECT<br />

USPS<br />

DIRECT<br />

USPS<br />

John Doe<br />

888 N Main JohnSt<br />

Doe<br />

Olympia, 888 WA N98502<br />

Main St<br />

Olympia, WA 98502<br />

10<br />

1<br />

20<strong>13</strong>03<strong>13</strong><br />

20<strong>13</strong>03<strong>13</strong><br />

Thu Mar 14, 20<strong>13</strong> @ 05:58:28<br />

N<br />

Thu Mar 14, 20<strong>13</strong> @ 05:58:28<br />

601<br />

N<br />

601<br />

• PCP selection encouraged<br />

• Patients in these Cigna-administered plans use Cigna PPO or Cigna OAP networks in the U.S., as indicated on the back of the card<br />

• Network Savings Program logo on back of card indicates out-of-network discounts may apply<br />

12<br />

14<br />

<strong>13</strong><br />

9<br />

15<br />

1


Shared Administration (SAR) Cigna Choice Fund ® OA Plans<br />

Shared Administration PPO<br />

Shared Administration OAP<br />

TPV logo<br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY 7 Choice Fund Open Access Plus<br />

Group: 1234567<br />

No referral required<br />

Issuer (80840)<br />

PCP Visit 15%/20%<br />

Specialist<br />

3<br />

15%/20%<br />

ID: U23456789 01<br />

1<br />

Hospital ER 20%<br />

Name: John Public<br />

Vision<br />

Yes<br />

PCP: John Smith<br />

Rx 30%/40%/50%<br />

PCP Name Ln2<br />

8<br />

Network Coinsurance:<br />

In 90%/10%<br />

PCP Phone: XXX.XXX.XXXX<br />

Out 70%/30%<br />

ID card acct name 10<br />

NSP<br />

Med/Rx deductible applies<br />

RxBIN 600428 RxPCN 02150000 logo 9<br />

DOI<br />

Network Savings Program<br />

850702<br />

• PCP selection encouraged<br />

• Cigna Choice Fund® and medical plan type indicated<br />

• Most coinsurance information shown<br />

• Coinsurance/deductible is paid directly <strong>to</strong> the doc<strong>to</strong>r/facility by Cigna using<br />

patient’s available health funds. Explanation of Payment (EOP) will show any<br />

remaining amount due from patient<br />

TPV logo<br />

• Cigna Care Network is available<br />

CSN logo<br />

Cigna<br />

Care Network<br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY<br />

Group: 1234567<br />

Issuer (80840)<br />

ID: U23456789 01 1<br />

Name: John Public<br />

S 16<br />

This plan is self-funded by:<br />

ID card account name<br />

Fund #: SAR F<br />

RxBIN Rx Bin RxPCN 02150000<br />

DOI<br />

TPV logo<br />

<strong>11</strong><br />

<strong>11</strong><br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY<br />

Group: 1234567<br />

Issuer (80840)<br />

ID: U23456789 01 1<br />

Name: John Public<br />

S 16<br />

PCP: James Smith<br />

PCP name Ln2<br />

PCP phone: 860-555-1212<br />

Fund Name<br />

Fund #: Fund number<br />

RxBIN 600428 RxPCN 02150000<br />

DOI<br />

• PCP selection encouraged<br />

• No referrals required<br />

• Cigna Care Network is available<br />

5<br />

5<br />

<strong>11</strong><br />

5<br />

7<br />

7<br />

18<br />

6<br />

Client<br />

logo<br />

Provider network:<br />

Cigna HealthCare PPO<br />

Doc<strong>to</strong>r visit $10 4<br />

Specialist $20<br />

Coinsurance 3<br />

In-network 90% / 10%<br />

Out-of-network 70% / 30%<br />

Rx 30% / 40% / 50%<br />

Deductible applies<br />

Client<br />

logo<br />

Client<br />

logo<br />

Open Access Plus<br />

No referral required<br />

4<br />

Cat#<br />

PCP visit $15<br />

Specialist $20<br />

Rx 30% / 40% / 50%<br />

Network coinsurance:<br />

3<br />

In 90% / 10%<br />

Out 70% / 30%<br />

Deductible applies<br />

Cat#<br />

12<br />

<strong>13</strong><br />

WWW.CIGNA.COM<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage.<br />

You must comply with all terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

INPATIENT ADMISSION:<br />

Your provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify the above services. Refer <strong>to</strong> your plan documents for your<br />

pre-certification requirements. Failure <strong>to</strong> do so may affect benefits. In an emergency, seek care immediately, then call your primary<br />

care doc<strong>to</strong>r as soon as possible for further assistance and directions on follow-up care within ### hours.<br />

Coinsurance/deductible is paid directly <strong>to</strong> the doc<strong>to</strong>r/facility by Cigna using individual’s available health funds.<br />

For Pharmacy, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

For Vision, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

Send claims <strong>to</strong>:<br />

CAD Name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

TPV Name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

All Others: PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

Cus<strong>to</strong>mer Service: 1.800.XXX.XXXX 14 16<br />

MH/SA: 1.800.XXX.XXXX<br />

We encourage you <strong>to</strong> use a PCP as a valuable resource and personal health advocate.<br />

AWAY FROM HOME CARE<br />

• Coinsurance/deductible should not be collected at the time of service unless<br />

you have accessed the Cigna Cost of Care Estima<strong>to</strong>r®on the Cigna for Heath Care<br />

Professionals website (Cignaforhcp.com) <strong>to</strong> obtain an estimate of the patient’s<br />

costs, and provide a copy of the estimate <strong>to</strong> the patient<br />

• Collecting at the time of service without accessing the Cigna Cost of Care Estima<strong>to</strong>r<br />

may result in overpayment and require a refund <strong>to</strong> the patient<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage.<br />

You must comply with all terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

12 INPATIENT ADMISSION:<br />

Your provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify your medical services or benefits may be affected. Refer <strong>to</strong> your<br />

plan documents for your plan’s precertification requirements. In an emergency, seek care immediately, then notify Cigna within 48 hours.<br />

Mail all non-medical claims and correspondence <strong>to</strong>: ID card name back<br />

SAR fund name<br />

<strong>13</strong> Submit/mail claims <strong>to</strong>: Cigna Payor 62308, PO Box 188004, Chattanooga, TN 37422-8004<br />

All other:<br />

TPV N&A print line<br />

Pre-certification: Member Srvc Nu Pharmacy Questions: 1.800.244.6224<br />

Eligibility, Benefit and Claim questions please call: SAR TPA phone 14<br />

To access the online provider direc<strong>to</strong>ry go <strong>to</strong> www.CignaSharedAdministration.com<br />

To access member pharmacy <strong>to</strong>ols go <strong>to</strong> www.myCigna.com<br />

15 AWAY FROM HOME CARE<br />

Benefits are not insured by Cigna HealthCare 17<br />

12<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage.<br />

You must comply with all terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

INPATIENT ADMISSION:<br />

Your network provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify the above services. Refer <strong>to</strong> your plan documents<br />

for your pre-certification requirements. Failure <strong>to</strong> do so may affect benefits. In an emergency, seek care immediately, then call your<br />

primary care doc<strong>to</strong>r as soon as possible for further assistance and directions on follow-up care within ### hours.<br />

Mail all non-medical claims and correspondence <strong>to</strong>:<br />

Fund name<br />

Fund address<br />

Send claims <strong>to</strong>: Claims address <strong>13</strong><br />

All others: PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

Pre-certification: Member Srvc Nu<br />

Pharmacy Questions: Pharm Num<br />

Eligibility, Benefit and Claim Questions: Please call Payor Num 14<br />

To access the online provider direc<strong>to</strong>ry go <strong>to</strong> www.cignasharedadministration.com<br />

To access member pharmacy <strong>to</strong>ols go <strong>to</strong> www.mycigna.com<br />

We encourage you <strong>to</strong> use a PCP as a valuable resource and personal health advocate.<br />

AWAY FROM HOME CARE<br />

15 17<br />

2


Managed Care Plans: Open Access<br />

Open Access Plus Network Open Access<br />

TPV logo<br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY<br />

Group: 1234567<br />

Issuer (80840)<br />

ID: U23456789 01<br />

Name: John Public<br />

PCP: James Smith<br />

PCP Name Ln2<br />

PCP Phone: XXX.XXX.XXXX<br />

• PCP selection encouraged<br />

• No referrals required<br />

• In-network coverage only, except emergency care<br />

TPV logo<br />

CSN logo<br />

Cigna<br />

Care Network<br />

18<br />

6<br />

55<br />

7<br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY 7<br />

Group: 1234567<br />

Issuer (80840)<br />

ID: U23456789 01 1<br />

Name: John Public<br />

PCP: James Smith<br />

8<br />

PCP Name Ln2<br />

PCP phone: XXX.XXX.XXXX<br />

ID card acct name 10<br />

NSP<br />

RxBIN 600428 RxPCN 02150000 logo 9<br />

DOI<br />

Network Savings Program<br />

Client<br />

logo<br />

Network Open Access<br />

No referral required<br />

PCP Visit $10/$25<br />

Specialist $10/$25<br />

Hospital ER 4 $50<br />

Urgent Care $25<br />

Vision<br />

Yes<br />

Rx $10/20%/40%/100%<br />

Rx Indiv Deduct $50<br />

ID card acct name<br />

NSP<br />

RxBIN 600428 RxPCN 02150000<br />

Coinsurance applies<br />

logo 9<br />

DOI<br />

Network Savings Program<br />

<strong>11</strong><br />

<strong>11</strong><br />

1<br />

8<br />

10<br />

5<br />

CSN logo<br />

Cigna<br />

Care Network<br />

18<br />

6<br />

Client<br />

logo<br />

Open Access Plus<br />

No referral required<br />

PCP visit $10/$25<br />

Specialist $10/$25<br />

Hospital ER $50<br />

Urgent care $25<br />

Vision<br />

Yes<br />

Rx $10/20/30<br />

Network Coinsurance:<br />

In 90%/10%<br />

Out 70%/30%<br />

Med/Rx deductible applies<br />

• PCP selection encouraged<br />

• No referrals required<br />

• Open Access Plus: In-network and out-of-network coverage<br />

• Open Access Plus In-network: In-network coverage only, except emergency care<br />

3<br />

3<br />

SAR<br />

Cat#<br />

4<br />

WWW.CIGNA.COM<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage. You must comply with all<br />

terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

INPATIENT ADMISSION:<br />

Your provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify the above services. Refer <strong>to</strong> your plan documents for your<br />

pre-certification requirements. Failure <strong>to</strong> do so may affect benefits. In an emergency, seek care immediately, then call your primary<br />

care doc<strong>to</strong>r as soon as possible for further assistance and directions on follow-up care within ### hours.<br />

For information about mental health services and coverage, call MHSA Stmt Tel<br />

Med Group: Sunset Med Group<br />

Send claims <strong>to</strong>: 123 Main Street, Suite 999, Any<strong>to</strong>wn, USA 12345-6789 <strong>13</strong><br />

For Pharmacy, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

For Vision, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

Cigna Claims: PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

TPV Name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

CSN Name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

Cus<strong>to</strong>mer Service: 1.800.XXX.XXXX MH/SA: 1.800.XXX.XXXX<br />

12<br />

12<br />

14<br />

WWW.CIGNA.COM<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage.<br />

You must comply with all terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

INPATIENT ADMISSION AND OUTPATIENT PROCEDURES:<br />

Your network provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify the above services. Refer <strong>to</strong> your plan documents<br />

for your pre-certification requirements. Failure <strong>to</strong> do so may affect benefits. In an emergency, seek care immediately, then call your<br />

primary care doc<strong>to</strong>r as soon as possible for further assistance and directions on follow-up care within ### hours.<br />

For pharmacy, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

For vision, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

Send claims <strong>to</strong>:<br />

CAD name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

<strong>13</strong><br />

TPV name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

All others: PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

Cus<strong>to</strong>mer service: 1.800.XXX.XXXX 14 MH/SA: 1.800.XXX.XXXX<br />

We encourage you <strong>to</strong> use a PCP as a valuable resource and personal health advocate.<br />

15<br />

AWAY FROM HOME CARE<br />

HMO or POS Open Access<br />

CSN logo<br />

TPV logo<br />

Cigna<br />

Care Network<br />

5<br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY<br />

7<br />

Group: 1234567<br />

Issuer (80840)<br />

ID: U23456789 01 1<br />

Name: John Public<br />

PCP: James Smith 8<br />

PCP Name Ln2<br />

PCP Phone: XXX.XXX.XXXX<br />

ID card acct name 10<br />

RxBIN 600428 RxPCN 02150000 NSP<br />

logo 9<br />

DOI<br />

Network Savings Program<br />

Client<br />

logo<br />

POS (or HMO) Open Access<br />

No referral required<br />

PCP Visit $15/$25<br />

Specialist $15/$25<br />

Hospital ER $50<br />

Urgent Care $25<br />

Vision<br />

Yes<br />

Rx $10/20%/40%/100%<br />

Rx Indiv Deduct $50<br />

Coinsurance applies<br />

• PCP selection encouraged<br />

• No referrals required<br />

• HMO Open Access: In-network coverage only, except emergency care<br />

• POS Open Access: Offered as an HMO or Network plan; in-network and out-of-network coverage<br />

2<br />

4<br />

3<br />

SAR<br />

12<br />

WWW.CIGNA.COM<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage.<br />

You must comply with all terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

INPATIENT ADMISSION:<br />

Your network provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify the above services. Refer <strong>to</strong> your plan documents<br />

for your pre-certification requirements. Failure <strong>to</strong> do so may affect benefits. In an emergency, seek care immediately, then call your<br />

primary care doc<strong>to</strong>r as soon as possible for further assistance and directions on follow-up care within ### hours.<br />

For information about mental health services and coverage, call MHSA Stmt Tel<br />

Med Group: Sunset Med Group <strong>13</strong><br />

Send claims <strong>to</strong>:<br />

For pharmacy, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

For vision, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

Cigna claims: PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

TPV name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

CSN name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

Cus<strong>to</strong>mer service: 1.800.XXX.XXXX MH/SA: 1.800.XXX.XXXX<br />

14<br />

3


LocalPlus ®<br />

TPV logo<br />

<strong>11</strong><br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY<br />

Group: 1234567<br />

Issuer (80840)<br />

1<br />

ID: U23456789 01<br />

Name: John Public<br />

PCP: James Smith<br />

Jane Smith<br />

PCP Phone: 860.123.4567<br />

ABC12 & Sons Company<br />

RxBIN 600428 RxPCN 02150000<br />

DOI<br />

CSN logo<br />

NSP<br />

logo<br />

9<br />

18<br />

Network Savings Program<br />

Client<br />

logo<br />

LocalPlus<br />

No referral required<br />

PCP Visit $10<br />

Specialist $15 4<br />

Hospital ER $50<br />

Urgent Care $25<br />

Vision<br />

Yes<br />

Rx $10/20/30<br />

Network coinsurance:<br />

In 90%/10%<br />

Out 70%/30%<br />

Med/Rx deductible applies<br />

Cat #<br />

WWW.CIGNA.COM<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage.<br />

You must comply with all terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

INPATIENT ADMISSION AND OUTPATIENT PRECEDURES: 12<br />

Your provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify the above services. Refer <strong>to</strong> your plan documents for your<br />

pre-certification requirements. Failure <strong>to</strong> do so may affect benefits. In an emergency, seek care immediately, then call your primary<br />

care doc<strong>to</strong>r as soon as possible for further assistance and directions on follow-up care within EF hours.<br />

Coinsurance/deductible is paid directly <strong>to</strong> the doc<strong>to</strong>r/facility by Cigna using individual’s available health funds.<br />

Carve out 1 Prt Line<br />

Carve out 2 Prt Line<br />

<strong>13</strong><br />

Send claims <strong>to</strong>:<br />

CAD Name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

TPV Name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

All Other: PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

Cus<strong>to</strong>mer Service: 1.800.XXX.XXXX 14 MH/SA: 1.800.XXX.XXXX<br />

Open Access Plus<br />

15<br />

We encourage you <strong>to</strong> use a PCP as a valuable resource and personal health advocate.<br />

AWAY FROM HOME CARE<br />

• • PCP No selection referral required encouraged<br />

• • Cigna LocalPlus: Choice In-network Fund® and and medical out-of-network plan type indicated coverage<br />

• • Most LocalPlusIN: coinsurance In-network information coverage shownonly, except emergency care<br />

• Coinsurance/deductible is paid directly <strong>to</strong> the doc<strong>to</strong>r/facility by Cigna using<br />

patient’s available health funds. Explanation of Payment (EOP) will show any<br />

remaining amount due from patient<br />

• Coinsurance/deductible should not be collected at the time of service unless<br />

you have accessed the Cigna Cost of Care Estima<strong>to</strong>r®on the Cigna for Heath Care<br />

Professionals website (Cignaforhcp.com) <strong>to</strong> obtain an estimate of the patient’s<br />

costs, and provide a copy of the estimate <strong>to</strong> the patient<br />

• Collecting at the time of service without accessing the Cigna Cost of Care Estima<strong>to</strong>r<br />

may result in overpayment and require a refund <strong>to</strong> the patient<br />

Managed Care Plans: Primary Care Physicians<br />

HMO or POS<br />

Network<br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY<br />

Group: 1234567<br />

Issuer (80840)<br />

ID: U23456789 01 1<br />

Name: John Public<br />

PCP: John Smith 8<br />

PCP phone: XXX-XXX-XXXX<br />

ID card acct name<br />

RxBIN Rx Bin RxPCN Rx Contr<br />

NSP<br />

DOI<br />

logo 9<br />

Network Savings Program<br />

Client<br />

logo<br />

HMO (or POS)<br />

PCP visit $15<br />

Specialist $15<br />

Hospital ER<br />

4<br />

$50<br />

Urgent care $25<br />

Vision<br />

Yes<br />

Rx 41/$20/$40<br />

Rx indiv deduct $50<br />

Coinsurance applies<br />

• PCP selection required<br />

• Referrals required<br />

• HMO: In-network coverage only, except emergency care<br />

• POS: Offered as an HMO or Network plan; in-network and out-of-network coverage<br />

TPV logo<br />

<strong>11</strong> bl<br />

10<br />

CSN logo<br />

Cigna<br />

Care Network<br />

5<br />

18<br />

6<br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY<br />

7<br />

Group: 1234567<br />

Issuer (80840)<br />

ID: U23456789 01<br />

Name: John Public 1<br />

PCP: James Smith<br />

PCP Name Ln2 8<br />

PCP Phone: XXX.XXX.XXXX<br />

ID card acct name 10<br />

RxBIN 600428 RxPCN 02150000 NSP<br />

logo 9<br />

DOI<br />

Network Savings Program<br />

5<br />

7<br />

2<br />

2<br />

Client<br />

logo<br />

Cat#<br />

Network<br />

PCP Visit $15/$20<br />

Specialist 4 $15/$20<br />

Hospital ER $50<br />

Urgent Care $25<br />

Vision<br />

Yes<br />

Rx $10/20%/40%/100%<br />

Rx Indiv Deduct $50<br />

Coinsurance applies<br />

3<br />

3<br />

OAP#<br />

12<br />

bo<br />

14 bo<br />

<strong>13</strong><br />

bn<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage. You must comply with all<br />

terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

INPATIENT ADMISSION:<br />

Your provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify the above services. Refer <strong>to</strong> your plan documents for your<br />

pre-certification requirements. Failure <strong>to</strong> do so may affect benefits. In an emergency, seek care immediately, then call your primary<br />

care doc<strong>to</strong>r as soon as possible for further assistance and directions on follow-up care within ### hours.<br />

For information about mental health services and coverage, call MHSA Stmt Tel<br />

Med Group: Sunset Med Group<br />

Send claims <strong>to</strong>: 123 Main Street, Suite 999, Any<strong>to</strong>wn, USA 12345-6789 <strong>13</strong><br />

For Pharmacy, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

For Vision, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

Cigna Claims: PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

TPV Name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

CSN Name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

12<br />

Cus<strong>to</strong>mer Service: 1.800.XXX.XXXX<br />

WWW.CIGNA.COM<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage.<br />

You must comply with all terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

INPATIENT ADMISSION:<br />

Your network provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify the above services. Refer <strong>to</strong> your plan documents<br />

for your pre-certification requirements. Failure <strong>to</strong> do so may affect benefits. In an emergency, seek care immediately, then call your<br />

primary care doc<strong>to</strong>r as soon as possible for further assistance and directions on follow-up care within ### hours.<br />

Med group: Sunset Med Group<br />

Send claims <strong>to</strong>: 123 Main Street, Suite 999, Any<strong>to</strong>wn, USA 12345-678<br />

For pharmacy: Call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

For vision: Call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

Cigna: PO Box XXXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

Member services: 1.800.XXX.XXXX MH/SA: 1.800.XXX.XXXX C<br />

WWW.CIGNA.COM<br />

MH/SA: 1.800.XXX.XXXX<br />

• PCP selection required<br />

• Referrals required<br />

• In-network coverage only, except emergency care<br />

4


2012 Starbridge - CIGNA HealthCare PPO<br />

2012 Starbridge - CIGNA HealthCare PPO<br />

Primary Network: CIGNA Primary HealthCare Network: PPO CIGNA HealthCare PPO<br />

Secondary Network: Beech Secondary TPV Street / Alliance Network: Beech Street<br />

Connecticut TPV / Alliance General Connecticut Life Insurance LogoGeneral Company Life Insurance Company<br />

Logo<br />

www.starbridge.com<br />

Primary Network: CIGNA HealthCare PPODoc<strong>to</strong>r Visit Doc<strong>to</strong>r $25 Visit $25<br />

Coverage Effective Date: Coverage 00/00/0000 Effective Date: 00/00/0000<br />

Secondary Network: Beech Street Specialist 7<br />

www.starbridge.com Specialist $25<br />

$25 4<br />

Primary Network: CIGNA HealthCare PPO<br />

Secondary<br />

ID: AMI Network: Beech ID: Connecticut Street AMIGeneral Life Insurance Company Network Coinsurance: Network Coinsurance:<br />

Connecticut General Life Insurance Company<br />

In<br />

Name:<br />

Doc<strong>to</strong>r<br />

In<br />

Visit<br />

80%/20%<br />

$25<br />

80%/20%<br />

Name: Name Coverage Name Effective Date: 00/00/0000 Out<br />

Doc<strong>to</strong>r Visit Specialist<br />

Out<br />

$25 SM80%/20%<br />

3 SM $25<br />

80%/20%<br />

Coverage Effective Date: 00/00/0000<br />

Account Number: Account ID: 2466518 AMI Number: 2466518 Specialist Network $25 Coinsurance:<br />

ID: AMI<br />

Network Coinsurance: In 80%/20%<br />

Name: Name<br />

Group Name:<br />

In Out 80%/20% SM 80%/20%<br />

Name:<br />

Group Name:<br />

Group Number: Group Out<br />

Account Number: Number: 2466518 SM 80%/20%<br />

Account Number: 2466518<br />

Fundamental Care<br />

TPV / Alliance<br />

Logo<br />

Group Name:<br />

Group Number:<br />

TPV / Alliance<br />

Logo<br />

<strong>11</strong><br />

Group Name:<br />

A V I A N T N E T W O<br />

A<br />

R K<br />

V I A N T N E T W O R K<br />

Group Number:<br />

• No PCP selection required<br />

A V I A N T N E T W O R K<br />

• No referrals required<br />

• In-network and out-of-network coverage<br />

2012 FundamentalCare 2012 FundamentalCare - CIGNA - HealthCare CIGNA HealthCare PPO PPO<br />

5<br />

A V I A N T N E T W O R K<br />

www.fundamentalcare.com www.fundamentalcare.com<br />

You may be asked <strong>to</strong> You present may this be asked card when <strong>to</strong> present you receive this card care. when The you card receive does not care. guarantee The card does not guarantee<br />

coverage. You must comply coverage. with You all must terms comply and conditions with all terms of the and plan. conditions Willful misuse of the of plan. this Willful card ismisuse of this card is<br />

considered fraud. considered fraud.<br />

This plan does not require This plan pre-certification does not require of coverage pre-certification for inpatient of coverage or outpatient for inpatient services. or Claims outpatient will services. Claims will<br />

be paid according <strong>to</strong> be terms You paid may and according be conditions asked <strong>to</strong> <strong>to</strong> terms of present the and plan. this conditions In card the when case of of the you an plan. receive emergency, In the care. case seek The of card care an emergency, does not guarantee seek care<br />

coverage. You must comply with all terms and conditions of the plan. Willful misuse of this card is<br />

You immediately, may be asked then <strong>to</strong> call present<br />

immediately, your family this card physician then<br />

when<br />

call your<br />

you for further receive<br />

family assistance physician<br />

care. The<br />

for<br />

card and further direction does not<br />

assistance regarding guarantee<br />

and follow direction up care. regarding follow up care.<br />

considered fraud.<br />

coverage. You must comply with all terms and conditions of the plan. Willful misuse of this card is<br />

considered Send Claims fraud. <strong>to</strong>: TPV Send / This Alliance Claims plan does Mailing <strong>to</strong>: not TPV Address require / Alliance pre-certification <strong>13</strong>Mailing Address of coverage for inpatient or outpatient services. Claims will<br />

This All others plan does <strong>to</strong>: CIGNA not require HealthCare, All be others paid<br />

pre-certification<br />

according <strong>to</strong>: P.O. CIGNA Box <strong>to</strong> 188004, HealthCare, of<br />

terms<br />

coverage<br />

and Chattanooga, P.O. conditions<br />

for Box inpatient 188004, TN of 37422 the<br />

or outpatient Chattanooga, plan. In the Payor services.<br />

case TN 62308 of 37422 Claims<br />

an emergency,<br />

willPayor seek 62308 care<br />

be paid according <strong>to</strong> terms<br />

immediately,<br />

and conditions<br />

then call<br />

of<br />

your<br />

the plan.<br />

family<br />

In<br />

physician<br />

the case of<br />

for<br />

an<br />

further<br />

emergency,<br />

assistance<br />

seek<br />

and<br />

care<br />

direction regarding follow up care.<br />

immediately, Cus<strong>to</strong>mer then Service: call Cus<strong>to</strong>mer your family physician 1.800.XXX.XXXX<br />

Service: for further assistance 1.800.XXX.XXXX 14and direction regarding follow up care.<br />

Send Claims <strong>to</strong>: TPV / Alliance Mailing Address<br />

CIGNA 24-hour CIGNA Nurseline: 24-hour 1.866.XXX.XXXX<br />

Nurseline: 1.866.XXX.XXXX<br />

Send Claims <strong>to</strong>: TPV / Alliance others Mailing <strong>to</strong>: CIGNA Address HealthCare, P.O. Box 188004, Chattanooga, TN 37422 Payor 62308<br />

All others <strong>to</strong>: CIGNA HealthCare, P.O. Box 188004, Chattanooga, TN 37422 Payor 62308<br />

Cus<strong>to</strong>mer Service: 1.800.XXX.XXXX<br />

Cus<strong>to</strong>mer Service: CIGNA 1.800.XXX.XXXX<br />

24-hour Nurseline: 1.866.XXX.XXXX<br />

CIGNA 24-hour Nurseline: 1.866.XXX.XXXX<br />

Provider: Participant Provider: is enrolled Participant in a limited-benefit is enrolled plan. in a limited-benefit For hospital services, plan. For collect hospital patient services, collect patient<br />

responsibility when responsibility service is rendered when service or make is financial rendered arrangements or make financial with the arrangements patient in with the patient in<br />

accordance with your accordance policies. with your policies.<br />

Provider: Participant is enrolled in a limited-benefit plan. For hospital services, collect patient<br />

Provider: Participant responsibility is enrolled in when a limited-benefit service is rendered plan. For or hospital make financial services, arrangements collect patient with the patient in<br />

responsibility when service accordance is rendered with your or make policies. financial arrangements 15 AWAY with the FROM patient HOME in CARE AWAY FROM HOME CARE<br />

accordance with your policies.<br />

AWAY FROM HOME CARE<br />

AWAY FROM HOME CARE<br />

012412<br />

012412<br />

2012 Starbridge 2012 Starbridge - Beech Street - Beech Street<br />

PPO Plans<br />

A V I A N T N E T W O R K<br />

A V I A N T N E T W O R K<br />

Primary Network: Beech Street<br />

Primary Network: Beech Street<br />

Connecticut General Life Insurance Company<br />

Connecticut General Life Insurance Company<br />

Starbridge ® Beech Street<br />

Doc<strong>to</strong>r Visit $25<br />

Coverage Effective Date: 00/00/0000Doc<strong>to</strong>r Visit $25<br />

Coverage Effective Date: 00/00/0000<br />

Specialist<br />

Specialist<br />

$25<br />

$25<br />

ID: Use Primary Insured’s Social Security Number<br />

ID: Use Primary Insured’s Social Security Number<br />

Network Coinsurance:<br />

Network Coinsurance:<br />

In 80%/20%<br />

Name: Name<br />

In 80%/20%<br />

Name: Name<br />

Out Out 80%/20%<br />

80%/20%<br />

Group Name:<br />

Group Number:<br />

Group Name:<br />

Group Number:<br />

<strong>11</strong><br />

• No PCP selection required<br />

• No referrals required<br />

• In-network and out-of-network coverage<br />

www.starbridge.com<br />

www.starbridge.com<br />

SM<br />

3 SM<br />

For Benefits, Claim Status, For Benefits, Eligibility Claim or Cus<strong>to</strong>mer Status, Eligibility Service, or Call Cus<strong>to</strong>mer Service, 1-8XX-XXX-XXXX Call 1-8XX-XXX-XXXX<br />

7<br />

5<br />

4<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee<br />

You may be asked <strong>to</strong> present<br />

coverage.<br />

this<br />

You<br />

card<br />

must<br />

when<br />

comply<br />

you receive<br />

with all<br />

care.<br />

terms<br />

The<br />

and<br />

card<br />

conditions<br />

does not guarantee<br />

of the plan. Willful misuse of this card is<br />

coverage. You must comply<br />

considered<br />

with all<br />

fraud.<br />

terms and conditions of the plan. Willful misuse of this card is<br />

considered fraud.<br />

This plan does not require pre-certification of coverage for inpatient or outpatient services. Claims will<br />

This plan does not require pre-certification of coverage for inpatient or outpatient services. Claims will<br />

be paid according <strong>to</strong> terms and conditions of the plan. In the case of an emergency, seek care<br />

be paid according <strong>to</strong> terms and conditions of the plan. In the case of an emergency, seek care<br />

immediately, then call your family physician for further assistance and direction regarding follow up care.<br />

immediately, then call your family physician for further assistance and direction regarding follow up care.<br />

<strong>13</strong><br />

Send Claims <strong>to</strong>:<br />

Send Claims <strong>to</strong>:<br />

Connecticut General Life Insurance Company, PO Box 55270, Phoenix, AZ 85078-5270 Payor 59225<br />

Connecticut General Life Insurance Company, PO Box 55270, Phoenix, AZ 85078-5270 Payor 59225<br />

Cus<strong>to</strong>mer Service: Cus<strong>to</strong>mer 1.800.XXX.XXXX<br />

Service: 1.800.XXX.XXXX<br />

CIGNA 24-hour CIGNA Nurseline: 24-hour 1.866.XXX.XXXX<br />

Nurseline: 1.866.XXX.XXXX<br />

14<br />

Provider: Participant Provider: is enrolled Participant in a limited-benefit is enrolled plan. in a For limited-benefit hospital services, plan. For collect hospital patient services, collect patient<br />

responsibility when service responsibility is rendered when or service make financial is rendered arrangements or make financial with the arrangements patient in with the patient in<br />

accordance with your accordance policies. with your policies.<br />

AWAY FROM HOME CARE AWAY FROM HOME CARE<br />

2012 FundamentalCare 2012 FundamentalCare - CIGNA - HealthCare CIGNA HealthCare PPO PPO<br />

2012 Starbridge 2012 Starbridge - CIGNA - HealthCare CIGNA HealthCare PPO PPO<br />

012412<br />

TPV / Alliance TPV / Alliance<br />

TPV Logo / Alliance TPV / Logo Alliance <strong>11</strong><br />

www.fundamentalcare.com www.fundamentalcare.com<br />

Logo<br />

Logo<br />

Primary Network: CIGNA Primary HealthCare Network: PPOCIGNA HealthCare PPO<br />

www.starbridge.com<br />

www.starbridge.com<br />

Secondary Primary Network: CIGNA Beech Primary HealthCare<br />

Secondary Street Network: PPOCIGNA HealthCare PPO<br />

Network: Beech Street 5<br />

Connecticut Secondary Network: General Life Beech Secondary<br />

Connecticut Insurance StreetNetwork: General Company Beech Street<br />

Life Insurance Company<br />

Connecticut General Life Connecticut Insurance General Company Life Insurance Company<br />

Doc<strong>to</strong>r Visit<br />

Coverage Effective Date: Doc<strong>to</strong>r $25 Visit $25<br />

Coverage<br />

00/00/0000<br />

Effective Date: 00/00/0000 Doc<strong>to</strong>r<br />

Coverage Effective Date: 00/00/0000 Specialist Visit Doc<strong>to</strong>r $25<br />

Coverage Effective Date: 00/00/0000<br />

Visit<br />

Specialist $25<br />

$25<br />

$25<br />

ID: AMI<br />

Specialist 7<br />

ID: AMI<br />

Network Coinsurance: Specialist $25<br />

4<br />

$25<br />

ID: AMI<br />

Network Coinsurance:<br />

ID: AMI<br />

Network In Coinsurance: Network<br />

Name: Name<br />

In<br />

80%/20% Coinsurance:<br />

80%/20%<br />

Name: Name Name: Name<br />

In<br />

Name: Name<br />

Out In 80%/20%<br />

SM Out<br />

80%/20% 80%/20%<br />

Out 80%/20%<br />

Out<br />

Account Number:<br />

Account<br />

2466518<br />

SM 80%/20% 3 SM 80%/20%<br />

Account Number: Number: 2466518<br />

Account 2466518 Number: 2466518<br />

Starbridge ® Cigna PPO<br />

Group Name:<br />

Group Group Number: Name:<br />

Group Number:<br />

012412<br />

Group Name:<br />

Group Name:<br />

Group Number:<br />

Group Number:<br />

A V I A N T N E T W O R K<br />

A V I A N T N E T W O R K<br />

A V I A N T N E T W O R K<br />

A V I A N T N E T W O R K<br />

• No PCP selection required<br />

• No referrals required<br />

• In-network and out-of-network coverage<br />

You may be asked <strong>to</strong> present You may this be card asked when <strong>to</strong> present you receive this card care. when The card you does receive not care. guarantee The card does not guarantee<br />

coverage. You may be You asked must <strong>to</strong> comply present You<br />

coverage.<br />

may with this be<br />

You all card asked terms must<br />

when <strong>to</strong> and comply<br />

present you conditions receive<br />

with<br />

this<br />

all<br />

card care. of terms the when The plan. and<br />

card you<br />

conditions Willful receive does misuse not care.<br />

of<br />

guarantee<br />

the of The this plan.<br />

card card Willful<br />

does is not<br />

misuse<br />

guarantee<br />

of this card is<br />

considered coverage. You fraud. must comply coverage.<br />

considered<br />

with You all<br />

fraud.<br />

terms must comply and conditions with all of terms the and plan. conditions Willful misuse of the of plan. this card Willful is misuse of this card is<br />

This considered plan does fraud. not require considered<br />

This pre-certification plan does<br />

fraud.<br />

not require of coverage pre-certification for inpatient of coverage or outpatient for inpatient services. or Claims outpatient will services. Claims will<br />

be This paid plan according does not <strong>to</strong> require terms This<br />

be paid<br />

plan pre-certification and according conditions does not<br />

<strong>to</strong><br />

require of of<br />

terms the coverage pre-certification plan. and conditions In for the inpatient case of<br />

of coverage<br />

the an or emergency, outpatient<br />

plan. In<br />

for<br />

the<br />

inpatient services. seek case of care or Claims<br />

an<br />

outpatient will<br />

emergency,<br />

services.<br />

seek care<br />

Claims will<br />

immediately, be paid according then call <strong>to</strong> terms be your immediately,<br />

paid family and according conditions physician then<br />

<strong>to</strong> of<br />

call<br />

terms for the<br />

your further and plan.<br />

family<br />

conditions assistance In the case<br />

physician<br />

of and of<br />

for<br />

the an direction further<br />

plan. emergency, In<br />

assistance regarding the case seek<br />

and<br />

of care follow an<br />

direction<br />

emergency, up care. regarding<br />

seek care<br />

follow up care.<br />

immediately, then call immediately, your family physician then call for your further family assistance physician and for further direction assistance regarding and follow direction up care. regarding follow up care.<br />

Send Claims <strong>to</strong>: TPV / Send Alliance Claims Mailing <strong>to</strong>: Address TPV Alliance Mailing Address<br />

Send Claims <strong>to</strong>: TPV /<br />

All others <strong>to</strong>: CIGNA HealthCare, Send Alliance Claims Mailing<br />

All others<br />

P.O. <strong>to</strong>:<br />

<strong>to</strong>: CIGNA<br />

Box TPV Address<br />

188004, / Alliance<br />

HealthCare,<br />

Chattanooga, <strong>13</strong> Mailing Address<br />

P.O. Box 188004,<br />

TN 37422<br />

Chattanooga,<br />

Payor 62308<br />

TN 37422 Payor 62308<br />

All others <strong>to</strong>: CIGNA HealthCare, All others <strong>to</strong>: P.O. CIGNA Box 188004, HealthCare, Chattanooga, P.O. Box 188004, TN 37422 Chattanooga, Payor TN 62308 37422 Payor 62308<br />

Cus<strong>to</strong>mer Service: Cus<strong>to</strong>mer 1.800.XXX.XXXX<br />

Cus<strong>to</strong>mer Service: Cus<strong>to</strong>mer 1.800.XXX.XXXX<br />

Service:<br />

Service:<br />

1.800.XXX.XXXX<br />

1.800.XXX.XXXX 14<br />

CIGNA 24-hour CIGNA Nurseline: 24-hour 1.866.XXX.XXXX<br />

CIGNA 24-hour CIGNA Nurseline: 24-hour 1.866.XXX.XXXX<br />

Nurseline:<br />

Nurseline:<br />

1.866.XXX.XXXX<br />

1.866.XXX.XXXX<br />

2012 Starbridge 2012 Starbridge - Beech - Street Beech Street<br />

Provider: Participant is enrolled in a limited-benefit plan. For hospital services, collect patient<br />

Provider: Participant is enrolled in limited-benefit plan. For hospital services, collect patient<br />

responsibility Provider: Participant when service Provider: is enrolled is rendered Participant in a limited-benefit or make is enrolled financial plan. a arrangements limited-benefit For hospital services, with plan. the For patient collect hospital patient in services, collect patient<br />

responsibility when service is rendered or make financial arrangements with the patient in<br />

accordance responsibility with when your service responsibility policies. is rendered when or service make is financial rendered arrangements or make financial with the arrangements patient in with the patient in<br />

accordance with your accordance with your policies.<br />

accordance policies. with your policies.<br />

15<br />

AWAY FROM HOME CARE<br />

AWAY FROM HOME CARE AWAY FROM HOME CARE<br />

AWAY FROM HOME CARE<br />

65<br />

A V I A N T N E T W O R K<br />

A V I A N T N E T W O R K<br />

Primary Network: Beech Street<br />

Connecticut General Life Primary Insurance Network: Company Beech Street<br />

Connecticut General Life Insurance Company<br />

www.starbridge.com<br />

www.starbridge.com<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee<br />

coverage. You must comply<br />

You may<br />

with<br />

be<br />

all<br />

asked<br />

terms<br />

<strong>to</strong><br />

and<br />

present<br />

conditions<br />

this card<br />

of<br />

when<br />

the plan.<br />

you<br />

Willful<br />

receive<br />

misuse<br />

care. The<br />

of this<br />

card<br />

card<br />

does<br />

is<br />

not guarantee<br />

considered fraud.<br />

coverage. You must comply with all terms and conditions of the plan. Willful misuse of this card is<br />

This plan does not require<br />

considered<br />

pre-certification<br />

fraud.<br />

of coverage for inpatient or outpatient services. Claims will<br />

be paid according <strong>to</strong> terms This plan and does conditions not require of the pre-certification plan. In the case of of coverage an emergency, for inpatient seek care or outpatient services. Claims will<br />

immediately, then call be your paid family according physician <strong>to</strong> terms for further and conditions assistance of and the direction plan. In the regarding case of follow an emergency, up care. seek care<br />

immediately, then call your family physician for further assistance and direction regarding follow up care.


PPO or EPO Plans<br />

TPV logo<br />

<strong>11</strong><br />

CSN logo<br />

Cigna<br />

Care Network<br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY<br />

Group: 1234567<br />

Issuer (80840)<br />

ID: U23456789 01 1<br />

Name: John Public<br />

5<br />

10<br />

18<br />

6<br />

ID card acct name<br />

RxBIN 600428 RxPCN 02150000<br />

NSP<br />

DOI<br />

logo<br />

9<br />

Network Savings Program<br />

• No PCP selection required<br />

• No referrals required<br />

• PPO: In-network and out-of-network coverage<br />

• EPO: In-network coverage only, except emergency care<br />

7<br />

Client<br />

logo<br />

PPO<br />

Dr. visit $10/$25<br />

Specialist $10/$25<br />

Hospital ER $50<br />

4<br />

Urgent care $25<br />

Vision<br />

Yes<br />

Rx $10/20/30<br />

Network coinsurance:<br />

In 90%/10%<br />

3<br />

Out 70%/30%<br />

Med/Rx deductible applies<br />

Cat#<br />

12<br />

WWW.CIGNA.COM<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage.<br />

You must comply with all terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

INPATIENT ADMISSION AND OUTPATIENT PROCEDURES:<br />

Your network provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify the above services. Refer <strong>to</strong> your plan documents<br />

for your pre-certification requirements. Failure <strong>to</strong> do so may affect benefits. In an emergency, seek care immediately, then call your<br />

primary care doc<strong>to</strong>r as soon as possible for further assistance and directions on follow-up care within ### hours.<br />

For pharmacy, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

For vision, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

Send claims <strong>to</strong>:<br />

CAD name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789 <strong>13</strong><br />

TPV name, PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

All others: PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

Cus<strong>to</strong>mer service: 1.800.XXX.XXXX MH/SA: 1.800.XXX.XXXX<br />

14 15<br />

AWAY FROM HOME CARE<br />

Strategic Alliances<br />

TPV / Alliance<br />

logo<br />

<strong>11</strong><br />

5<br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY<br />

Group: 1234567<br />

7<br />

Issuer (80840)<br />

ID: U23456789 01 1<br />

Name: John Public<br />

PCP: John Smith<br />

PCP name Ln2<br />

PCP phone: 860.555.1212<br />

ID card acct name 10<br />

NSP<br />

RxBIN 600428 RxPCN 02150000 logo<br />

DOI<br />

Network Savings Program<br />

• PCP selection encouraged<br />

Client<br />

logo<br />

Open Access Plus<br />

No referral required<br />

PCP visit $15<br />

Specialist 4 $30<br />

Hospital ER $50<br />

Urgent care $25<br />

Vision<br />

Yes<br />

Rx $10/$20/$40/90%<br />

Rx indiv deduct $50<br />

Network coinsurance:<br />

In 90%/10%<br />

9 3<br />

Cat#<br />

12<br />

<strong>13</strong><br />

WWW.CIGNA.COM<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage.<br />

You must comply with all terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

INPATIENT ADMISSION:<br />

Your network provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify the above services. Refer <strong>to</strong> your plan documents<br />

for your pre-certification requirements. Failure <strong>to</strong> do so may affect benefits. In an emergency, seek care immediately, then call your<br />

primary care doc<strong>to</strong>r as soon as possible for further assistance and directions on follow-up care within 48 hours.<br />

Coinsurance/deductible is paid directly <strong>to</strong> the doc<strong>to</strong>r/facility by Cigna using individual’s available health funds.<br />

For pharmacy: Call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

For vision: Call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

Send claims <strong>to</strong>: CSN name, PO Box XXXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

All other: PO Box XXXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

Cus<strong>to</strong>mer service: 1.800.XXX.XXXX MH/SA: 1.800.XXX.XXXX<br />

14<br />

We encourage you <strong>to</strong> use a PCP as a valuable resource and personal health advocate.<br />

15<br />

AWAY FROM HOME CARE<br />

Indemnity Plans<br />

5<br />

5<br />

Legal entity name<br />

Coverage effective date: MM/DD/CCYY<br />

Group: 1234567<br />

Issuer (80840)<br />

1<br />

1<br />

ID: U23456789 01<br />

Name: John Public<br />

10<br />

ID card acct name<br />

RxBIN 600428 RxPCN bk 02150000 NSP<br />

DOI<br />

logo 9<br />

Network Savings Program<br />

• No PCP selection required<br />

• No referrals required<br />

• Patient files claims<br />

7<br />

Client<br />

logo<br />

Indemnity<br />

Rx $10/20%/40%/100%<br />

Rx indiv deduct $50<br />

Indiv deduct $300<br />

Family deduct $500<br />

Hospital deduct $200<br />

ER deduct $50<br />

Coinsurance:<br />

Medical 80%/20%<br />

Med/Rx deductible applies<br />

Cat#<br />

3<br />

12<br />

<strong>13</strong><br />

WWW.CIGNA.COM<br />

You may be asked <strong>to</strong> present this card when you receive care. The card does not guarantee coverage. You must comply with all<br />

terms and conditions of the plan. Willful misuse of this card is considered fraud.<br />

INPATIENT ADMISSION:<br />

Your provider must call the <strong>to</strong>ll-free number listed below <strong>to</strong> pre-certify the above services. Refer <strong>to</strong> your plan documents for your<br />

pre-certification requirements. Failure <strong>to</strong> do so may affect benefits. In an emergency, seek care immediately, then call your primary<br />

care doc<strong>to</strong>r as soon as possible for further assistance and directions on follow-up care within ### hours.<br />

Coinsurance/deductible is paid directly <strong>to</strong> the doc<strong>to</strong>r/facility by Cigna using individual’s available health funds.<br />

Note: You can reduce your out-of-pocket expenses if you use a Network Savings Program provider. Use of a Network Savings<br />

Program provider does not affect your benefit coverage. For help finding a participating provider, please visit our website, or call<br />

the <strong>to</strong>ll-free number listed on this card.<br />

For Pharmacy, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

For Vision, call ABC Company 1.800.XXX.XXXX (Not a Cigna Company)<br />

Send Claims <strong>to</strong>: PO Box XXXX, Any<strong>to</strong>wn, USA 12345-6789<br />

Cus<strong>to</strong>mer Service: 1.800.XXX.XXXX MH/SA: 1.800.XXX.XXXX<br />

14<br />

67


MORE WAYS TO ACCESS PATIENT<br />

INFORMATION WHEN YOU NEED IT<br />

USE OUR ELECTRONIC TOOLS<br />

• Log in <strong>to</strong> the Cigna for Health Care Professionals website (CignaforHCP.com)<br />

• Connect <strong>to</strong> us through electronic data interchange (EDI): visit Cigna.com > Health Care Professionals ><br />

Resources > Doing Business with Cigna > How <strong>to</strong> Submit Claims <strong>to</strong> Cigna <strong>to</strong> learn more<br />

• Call our au<strong>to</strong>mated phone system 1.800.88Cigna (882.4462)<br />

CONDUCT ADMINISTRATIVE TRANSACTIONS ONLINE<br />

Cigna’s convenient eServices <strong>to</strong>ols help you manage the administrative details of health care.<br />

• Access patient eligibility and benefits<br />

• Estimate patient liability<br />

• View and submit precertification requests<br />

• Check claim status<br />

• Enroll online for electronic funds transfer (EFT), then view, print, and share online remittance reports the<br />

same day you receive electronic payments<br />

• Receive electronic remittance advice and au<strong>to</strong>matically load it <strong>to</strong> your accounts receivable system<br />

• Submit questions about fee schedules and specific patient benefits<br />

learn more<br />

To access our educational resources, log in <strong>to</strong> CignaforHCP.com > Resources > Medical eCourses for courses<br />

about EDI, electronic claim submission, claim status inquiry, appeals, and more.<br />

“Cigna,” the “Tree of Life” logo and “GO YOU” are registered service marks of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and<br />

its operating subsidiaries. All products and services are provided by such operating subsidiaries and not by Cigna Corporation. Such operating subsidiaries<br />

include Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Cigna Behavioral Health, Inc., and HMO or service<br />

company subsidiaries of Cigna Health Corporation and Cigna Dental Health, Inc. All models are used for illustrative purposes only.<br />

i<br />

<strong>591795</strong> p THN-20<strong>13</strong>-195 <strong>11</strong>/<strong>13</strong> © 20<strong>13</strong> Cigna. Some content provided under license.

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